Sylvia's Hospitality education started at Bournemouth University where she gained an HND in Hotel, Catering and Institutional Management. She also holds a a Master degree (with distinction) in International Hospitality and Tourism Management and a Certificate in Revenue Management from Cornell University. Sylvia has been part of the University of Surrey Teaching team in Hospitality since 2015. She specialises in Revenue Management.
Her career began in the USA as a management trainee followed by various operational hotel positions in the five star sector. Her experience includes, Rooms Division Management, Reservations Management, Conference & Banqueting, and Revenue Managment . Her work experience has encompassed various roles across the world in, America, United Kingdom, Australia and the United Arab Emirates.
Some of the brands that Sylvia has worked for include Tiara Hotels & Resorts, Fairmont Raffles Hotels International and InterContinental Hotel Group, Le Meridien Hotels & Resorts, Amelia Island Plantation, Firmdale Hotels, The Grove and so on. Sylvia's wealth of experience both in the UK and overseas combined with her educational background, makes her perfectly placed to provide sound teaching to the next generation of hoteliers. Her speciality has always been delivering five star luxury service in correlation with total revenue maximisation.
Areas of specialism
University roles and responsibilities
- Programme Leader for MSc International Hospitality Management (Euromasters)
- Executive Education in Revenue Management