Frequently asked questions
Please see FAQs below. If you cannot find the answer to your questions here, please email us at email@example.com.
Create an accommodation account online.
You will be required to enter your surname, date of birth and University ID number (a seven-digit number beginning with a six). Once you have done this, please select 'validate details'. A validation code will then be sent to you. Once this is inputted you may then create a password.
Once you have logged in, you may create your application. The application process will involve listing the bands in order of your preference. When creating your application, you are unable to indicate your preferred site, but we do aim to offer you a room that is within your top three band preferences. You are able to specify whether you would prefer to live in a single or mixed-sex flat.
Once the University of Surrey changes from your insurance to your firm choice, you can apply for accommodation. For information about priorities and guarantees, please refer to our allocation document.
In the event that we are unable to offer you university accommodation, the University of Surrey Students' Union would be happy to provide advice and guidance for securing private sector accommodation in Guildford and surrounding areas.
Yes. UCAS asks for your preference on this for their own data. If you selected 'Staying at Home' on your UCAS application, it does not pass on to the universities.
Assistance dogs - the University of Surrey permits accredited assistance dogs to accompany their owner into all areas of the University including office areas, library, food outlets and university accommodation.
Therapy/emotional support animals – while the University of Surrey understands the benefits that having a therapy animal can bring, any animal accompanying a student, staff member or visitor to the University must be an ADUK registered assistance dog in order to be allowed into University premises. Any unregistered therapy/emotional support animals will not be allowed into University premises, including University accommodation.
You can access the full position statement and guidance on welcoming accredited assistance dogs on the policies pages.
Depending on when you let us that you no longer require accommodation, your advanced-fee payment may be refunded or part-refunded based on the circumstances.
Contact the Accommodation team for more information.
You will be asked to make an advanced-rent payment of £250 when you accept your room, but there is nothing else to pay for your room until your invoice is sent to you. Your accommodation fee invoice will be sent to you around 7-14 days after you move in.
View the prices and payments for further information.
We are unable to guarantee students their first choice accommodation band, which is why we ask you to list all bands in preference order during the application process.
We are only permitted to send one room offer per student, therefore we are not able to offer you a different room band if you did not receive your first choice. If you accept your current offer, you may be able to obtain a different room during the 'room swap' period which begins in mid-October.
No. We do not allocate rooms on a first come first serve basis.
No. We are only permitted to send one room offer per student, therefore we are not able to offer you a different room band if you did not receive your first choice. If you accept your current offer, you may be able to obtain a different room during the 'room swap' period which begins in mid-October.
There are chances to view accommodation during our open days. However, you will not be able to view the exact room offered to you before you move in.
Your accommodation application will require you to list all bands in order of preference. We aim to allocate a room within your top three preferences, however, this is not guaranteed.
Request to live with friends can only be taken for band A-shared rooms.
If you have recently made the University of Surrey your firm choice, it may take up to 72 hours for your details to come through to our system. Please try again after leaving enough time.
To log in, please ensure that you are using your University ID number (a seven digit number beginning with a six) and that you delete your browsing history before you try to log in again, in order to refresh the system.
If you continue to experience issues logging in, please get in touch with the Accommodation team.
Typically, an undergraduate contract is for 38 weeks and two days and a postgraduate contract is 50-51 weeks.
The only way to change your band preferences after submitting your application would be to contact a member of the Accommodation team. Please note, this can only be done before the deadline date.
No. If you have to make changes on your application, please contact the Accommodation team as students can only make one application per academic year.
About the rooms
Your rent includes your utility bills (gas, electricity, water), WIFI, contents insurance, cleaning of communal areas, 24 hour security and welfare support.
We are completely self-catered. Your room, depending on the band, will either have an individual or shared kitchen.
All communal areas (kitchens, corridors, bathrooms etc) within student accommodation are cleaned at least once a week by the University's housekeeping team. The Housekeeping team do not clean individual bedrooms, but hoovers and other cleaning equipment are provided in each flat.
All of our rooms have a strict no smoking policy inside the premises. There are designated smoking areas around the campus.
The University has a number of areas where there is bike storage. All residential accommodation buildings have an area where you can store a bike as well as several around campus.
If you are arriving during the main move-in weekend in September, you need to bring your 'arrival letter' which you will receive after completing the e-induction online. You will also need to bring a form of photographic identification (i.e. passport, drivers license, identity card, etc).
Please see our halls of residence parking page, or contact the Transport Team for further information.
Please see our welcome pages for information on how to get to campus, and information about our meet and greet service.
You will need to book a time slot via the e-induction if you are arriving during the main move-in weekend in September.
The e-induction is typically launched from 1 September.
No. Typically, you will only be able to arrive on the dates specified on your contract.
You can apply for accommodation for one semester only - please, note an offer is not guaranteed. For more specific information, please contact the Accommodation team.
You will not be eligible for a room university accommodation while you are on placement. Please see our allocation document for more information.