Counsellors and agents
International school counsellors can get in touch with us by using a dedicated helpline for an informal conversation about Clearing at Surrey.
School counsellors' Clearing helpline
If you are an international school counsellor and would like to have an informal conversation about Clearing at Surrey, you can get in touch with us by using a dedicated helpline, arranged specifically for international school counsellors.
Ryan Miles, our International Student Recruitment Manager is all set to support you with your Clearing queries and questions.
Helpline dates
Opens: 2 July 2026
Closes: 28 August 2026
Opening hours (UK time):
Monday to Friday:
- 9am – 12pm
- 2pm – 5pm
Helpline number
International agents' Clearing helpline
If you are an international agent and would like to informally discuss your student’s Clearing circumstances with us, you can get in touch by using a dedicated helpline, arranged specifically for international agents.
Ryan Miles, our International Student Recruitment Manager is all set to support you with your Clearing queries and questions.
Helpline dates
Opens: 27 July 2026
Closes: 28 August 2026
Opening hours (UK time)
28 July – 13 August (Monday to Thursday):
- 10am – 12 noon
- 2pm – 4pm
14 August only:
- 8am – 4pm
15 - 22 August (Monday to Friday):
- 10am – 4pm (Daily)
25 – 29 August (Monday to Thursday):
- 10am – 12 noon
- 2pm – 4pm
Helpline number
0800 052 2248 +44 1483 686828 Monday - Friday, 9am – 5pm Off On
We are currently experiencing a problem with our Clearing call centre. Staff are currently working on the problem and we expect normal service to resume shortly. Please keep checking our website for further updates. On Disabled Off Non-active Clearing Off Clearing hotline On Call us from 7am, 14 August Off Hotline opening hours Thursday 13 Aug 7am - 6pm Friday 14 Aug 8am - 5pm Saturday 15 Aug 10am - 4pm Sunday 16 Aug 10am - 4pm Off Get Clearing updates On On On