Higher Level Communication

Key information

Start date: 10 May 2022

Attendance dates:

May 2022: 10, 11


Distance learning / Kate Granger Building, 30 Priestley Road, Surrey Research Park, Guildford, Surrey GU2 7YH

Some modules may be taught at: Stag Hill campus, University of Surrey, Guildford, Surrey GU2 7XH

Contact details:

  • Level
    6 (undergraduate)
  • Credits
  • Module code

Module aims

This module aims to implement effective communication strategies to enhance physical and emotional well-being, with critical reflection on barriers to communication.

Learning outcomes

On successful completion of the module, you will be able to:

  • Reflect critically on your communication when building rapport with patients and staff
  • Explore critically the theory and practice of communication, and relate to your own practice
  • Demonstrate skill in listening and facilitating patient’s expression of their physical problems, as well as emotional worries and concerns
  • Identify barriers to communication and how they can be overcome
  • Understand the need for support and clinical supervision.


Course content

Indicative module content includes:

  • Evidence base for enhanced communication skills
  • Breaking bad news
  • Handling difficult questions
  • Interviewing skills
  • Facilitating skills
  • Distancing strategies
  • Handling difficult emotions, for example denial, anger, anxiety
  • Assessing and tailoring information to individual needs
  • Communication within the multidisciplinary team
  • Support and clinical supervision
  • Culture and communication
  • Barriers to communication
  • Equality and diversity.

Learning and teaching methods

For the 2020/21 curriculum our CPD modules will be delivered using hybrid learning. This means that depending on the subject and content of learning and teaching, modules may be delivered solely online or via a combination of face to face and online delivery, however for all programmes face to face contact time will be reduced, as per Government guidelines and to ensure the reduction of risk for all. Further information can be sought from the course leader (see below).

Usual learning and teaching methods include:

  • Experiential learning
  • Small group exercises
  • Workbook
  • Lecture and discussion
  • E-learning.


An audio-recording of an interaction with a patient or staff member and a written critical reflection on the use of communication skills during the interaction.


A reflection on the use of facilitative communication skills during an interaction with a patient, client, family or staff member, including discussion of the barriers to communication.

Word count:  2,500 

Course leader

Anne Arber profile image

Dr Anne Arber

Visiting Reader in Cancer and Palliative Care

Entry requirements

  • Ability to study at level 6
  • Professional registration as a healthcare professional:
    • Nursing and Midwifery Council (NMC)
    • Health and Care Professions Council (HCPC)
  • Working in health and social care.

Fees and funding


How to apply

Please download and fill in an application form. 

Send your application back to us at the address or email included on the form. Please ensure that you have completed all sections and answered all questions, uncompleted forms may result in delays and ultimately missing out on available places. 

Terms and conditions

When you accept an offer of a place at the University of Surrey, you are agreeing to comply with our policies and regulations and our terms and conditions. You are also confirming you have read and understood the University's prospective student privacy notice.

If your sponsoring healthcare provider is funding you for this module, by submitting an application you agree to allow all information regarding your module (for example your exam results) to be shared with the sponsoring provider.

Cancellation policy

If you withdraw less than seven days before the module commences or do not attend on the first day (without informing the module administrator) the full cost of the module will be charged. Withdrawals after the module commences will also be charged.

Module availability

Places are confirmed approximately one month before the module start date. Please note that modules may be subject to teaching availability, student demand and/or class size caps. 


Modules listed are indicative, reflecting the information available at the time of publication. The University of Surrey has used its reasonable efforts to ensure that the information is accurate at the time of publishing, but changes (for example to module content) may occur given the interval between publishing and commencement of the module. It is therefore very important to check this website for any updates before you apply for a module with us. Read more.