Published: 26 October 2018

FAQs: Your offer and what happens next

Discover the answers to the most frequently asked questions by students after receiving their offer to study at Surrey.

Two students studying together and smiling

You've just received your offer to study at the University of Surrey - congratulations! It's time to start preparing for university life and getting excited for everything that awaits you here at Surrey.

We know you're likely to still have a few questions about your offer and what your next steps should be, so we've put together a handy FAQ list for students due to join us in September 2018.


Q: What happens if I don’t meet the conditions of my offer?

A: Unfortunately we are not able to guarantee a place where offer conditions have not been met. However, we look to accommodate applicants who have narrowly missed their grades, subject to the availability of places on their chosen programme. We will need to wait until final results are released before we can make any decisions, but aim to let you know as quickly as we can once we are in a position to do so.

Q: How can I book accommodation?

A: Detailed information about how to apply for University accommodation can be found on our Applying for accommodation web page. Please note you will be able to submit your accommodation application 48 hours after you make Surrey your firm choice and that the majority of students will be sent their room offer from mid to late August. For further information about the different room types, prices and a wealth of other information please visit our Accommodation web page.

Q: When can I move in?

A: Welcome Week for new students begins 23 September 2019 with those students who have secured University accommodation moving in the weekend before (21/22 September). More detailed information about arrival instructions will be emailed to you once you have accepted your offer of University accommodation, typically in early September. 

Q: What is my timetable?

A: Unfortunately, your timetable will not be finalised until roughly four weeks before the beginning of term and will depend on the modules you chose to study. All undergraduate courses are full-time and students should be available between 9am to 5pm, Monday to Friday.  

Q: What happens next?

A: UCAS receive exam results from many exam boards and applicants’ grades are sent via UCAS directly to universities/colleges. If you are studying for qualifications that UCAS do not receive directly you will need to send proof that you have achieved your grades to us as soon as you receive them and by 24 August at the latest if you have applied for accommodation (31 August if you do not need accommodation). You can upload images of your results through Surrey Self-Service. Please confirm with your school or college or UCAS directly if you are unsure whether you need to send us your results.

Joining information will be sent to you roughly four weeks before the beginning of term. Welcome Week for new students, which includes introductory sessions and meetings with your academic department, registering as a student and social events, begins 23 September 2019.


Have all of your questions been answered? Explore Surrey further by learning more about the student experience from our current students.

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