Your offer

Find out about:

  • The types of offer you can expect
  • How to find your offers on Surrey Self-Service and UCAS Hub
  • How to accept offers as ‘firm’ or ‘insurance’
  • What to do on exam results day
  • Offer deadlines
  • Adjustment and Clearing.

Types of offer

Unconditional offer

An unconditional offer means that you have a place to study at the University of Surrey.

Conditional offer

A conditional offer means that you need to meet certain conditions before we can confirm your place.

If you have a conditional offer, be sure to check your conditions carefully. We’re here to help, so If you don’t understand anything at all, please contact us at  as soon as possible so we can guide you.

Here are a few examples of the kind of conditions we might ask for. You may need to:

How to provide us with evidence of your qualifications

If we have asked you to provide evidence of your qualifications, you can expect clear instructions from us. We will show you how to upload certificates of your qualifications to Surrey Self-Service.

We’ll let you know once we’ve received the required documents.

Acceptable proof of your qualifications include:

  • The qualification certificate
  • The results statement, including the overall final mark awarded.

Accept your offers as ‘firm’ or ‘insurance’ on UCAS Hub

Once you’ve received your offers from your chosen universities, you decide which to accept as your 'firm' and 'insurance' choices. You then reply to your offers using UCAS Hub, which will guide you through the process of making ‘firm’ and ‘insurance’ acceptances.

If you meet the conditions of your offer, your place at Surrey will be confirmed.

What to do on exam results day

UCAS tells us your exam results directly if you’re taking GCE A-level, BTEC or any other qualifications on the UCAS list.

If your qualifications are not on the UCAS list, we will show you how to upload your results to Surrey Self-Service as soon as they are available.

What happens if I don't meet the conditions of my offer?

If you have failed to meet your offer requirements, it may still possible for you to receive a place at the University of Surrey. We will look at all achieved results and for some courses may be able to accept slightly lower achieved grades. So even if you haven't achieved the grades you need, make sure that any missing results are uploaded to Surrey Self-Service so we can re-assess your application.

Once we've made a decision about your application, you’ll receive an email confirmation and will be able to see it on UCAS Hub.

What happens if Surrey was my insurance choice?

If you meet the conditions of your firm choice, your place will be confirmed at that university and you will no longer have a provisional place at Surrey.

If you didn't meet the conditions of your offer for your firm choice university and they can't offer you a place, you will become ‘conditional firm’ with Surrey. We’ll then check whether you have met the conditions of our offer.

Offer deadlines

If you receive a conditional offer to start an undergraduate course in September, you should provide evidence that you‘ve met all of the conditions outlined in your offer by 31 August, unless otherwise notified.

However, if you applied through clearing, guaranteed accommodation will be provided if you apply by 24 August and meet the formal condition of your offer by 27 August.

Adjustment and Clearing

This is for you if:

  • You've done better in your exams than you expected.
  • You don't receive a confirmed place, or you’re not happy with your confirmed place, once you have your exam results.

In which case, you can apply for a different place via Adjustment and Clearing.


It is sometimes possible to transfer to a different course. Remember though that a transfer is subject to space, academic approval and meeting the typical entry requirements for the new course.

If you are an international student with a Tier 4 Visa, making a course change could affect your immigration status and therefore the completion of your studies.

Contact us

We are here to help, so please contact our Admissions team for all the advice you need.