Transforming Services for Quality

Key information

Start date:
08 October 2024
Attendance dates:

08, 15, 22, 29 October 2024

05, 12 November 2024

Kate Granger Building, 30 Priestley Road, Surrey Research Park, Guildford, Surrey GU2 7YH

Depending on the subject and content, modules will mainly be delivered via a combination of face-to-face and online.

Some modules may be taught at: Stag Hill campus, University of Surrey, Guildford, Surrey GU2 7XH
Contact details:
  • Level
    6 (undergraduate)
  • Credits
  • Module code

Module overview

This module is designed to meet the needs of professionals working in health and social care who are interested in introducing change within their practice environment. 

The module explores the current healthcare agenda, examining the need for change to meet the contemporaneous needs of the population. You will be encouraged to reflect upon how innovative practice could transform service delivery to improve experience quality, relative to your own area of practice. 

Learning outcomes

On successful completion of the module, you will be able to:

  • Demonstrate knowledge and understanding of the current healthcare agenda and its impact on health and social care provision. 
  • Explore current innovative practice in health and social care delivery, relating to a specific area of practice.
  • Critically assess the role of change in process of innovation.
  • Examine opportunities to overcome resistance and barriers to change in practice. 

Course content

Indicative module content includes:

  • Exploring the challenges for modern health and social care provision
  • Identifying opportunities to improve quality from and for differing perspectives, including where appropriate patients, service users & staff. 
  • Innovation and service redesign in practice. 
  • Analysis of barriers to change.
  • Negotiating, influencing and managing change.
  • Role of evidence and evaluation methods in design and development of change.

Learning and teaching methods

Learning and teaching methods include:

  • Lectures
  • Seminars
  • Presentations
  • Guided Study
  • E-learning
  • Independent Study.


Summative assessment:

A 2000 word change proposal, critically analysing the opportunities to transform an aspect of service delivery to improve quality and an exploration of how an identified potential barrier to its implementation may be overcome. 100% 

Formative assessment: 

Assignment plan identifying the key elements, including the evidence base for the innovation, barriers to implementation and potential for quality improvement.

Course leader

Reading list

Take a look at the module reading list.

Entry requirements

  • Ability to study at level 6
  • Working in health and social care.

Fees and funding


How to apply

Please download and fill in an application form. 

Please note: 

  1. Applications typically close six weeks before the module start date and may close earlier if we reach a maximum number of applications. If we still have spaces on the course, we may extend the application deadline date.
  2. It is important to ensure that you complete all sections and answer all questions, incomplete forms will cause a delay and may result in you missing out on an available place.
  3. If you are registered on a Continuing Professional Development (CPD) course then you will need to complete an application form for each CPD module you wish to apply for.

Send your completed application to

Terms and conditions

When you accept an offer of a place at the University of Surrey, you are agreeing to comply with our policies and regulations and our terms and conditions. You are also confirming you have read and understood the University's prospective student privacy notice.

If your sponsoring healthcare provider is funding you for this module, by submitting an application you agree to allow all information regarding your module (for example your exam results) to be shared with the sponsoring provider.

Cancellation policy

If you withdraw less than seven days before the module commences or do not attend on the first day (without informing the module administrator) the full cost of the module will be charged. Withdrawals after the module commences will also be charged.

Module availability

Places are confirmed approximately one month before the module start date. Please note that modules may be subject to teaching availability, student demand and/or class size caps. 


Modules listed are indicative, reflecting the information available at the time of publication. The University of Surrey has used its reasonable efforts to ensure that the information is accurate at the time of publishing, but changes (for example to module content) may occur given the interval between publishing and commencement of the module. It is therefore very important to check this website for any updates before you apply for a module with us. Read the full disclaimer.

Course location and contact details

Campus location

Kate Granger Building

Our Medicine (Graduate Entry) BMBS degree, nursing and midwifery, and health science courses are taught at the Kate Granger Building (30 Priestley Road), on the Surrey Research Park.

Additional information

Depending on the subject and content, modules will mainly be delivered via a combination of face-to-face and online.

Some modules may be taught at: Stag Hill campus, University of Surrey, Guildford, Surrey GU2 7XH.

Post-registration Administration team

University of Surrey
Surrey GU2 7XH