Transforming Services for Quality

Key information

Start date: 05 October 2021

Attendance dates:

October 2021: 05, 06
November 2021: 09, 10, 30
December 2021: 01


Distance learning / Kate Granger Building, 30 Priestley Road, Surrey Research Park, Guildford, Surrey GU2 7YH

Some modules may be taught at: Stag Hill campus, University of Surrey, Guildford, Surrey GU2 7XH

Contact details:

  • Level
    7 (postgraduate)
  • Credits
  • Module code

Module aims

This module aims to:

  • Examine the current health and social care agenda.
  • Support you to explore innovative new ways of working and how these could potentially improve the quality of care received by patients, clients, carers and the public.
  • Enable you to reflect upon and justify the need for effective change management and implementation.



Learning outcomes

On successful completion of the module, you should be able to:

  • Demonstrate in depth knowledge and appreciation of the current healthcare agenda and its impact on health and social care provision.
  • Critically evaluate, challenge and apply data and research evidence to innovative new ways of working related to the needs of a defined population/ specific area of practice. 
  • Critically evaluate and apply the principles of change to the process of innovation including opportunities to overcome resistance and barriers to change.  
  • Develop innovative approaches to patient care within your area of practice which utilise evidence (including user perspectives), create challenge and develop a progressive culture within the healthcare setting.

Course content

Indicative module content includes:

  • Exploring the challenges for modern healthcare provision
  • Identifying opportunities to improve quality
  • The concept of quality from differing perspectives
  • Innovation and service redesign in practice
  • Analysis of barriers to change
  • Negotiating, influencing and managing change.

Learning and teaching methods

For the 2020/21 curriculum our CPD modules will be delivered using hybrid learning. This means that depending on the subject and content of learning and teaching, modules may be delivered solely online or via a combination of face to face and online delivery, however for all programmes face to face contact time will be reduced, as per Government guidelines and to ensure the reduction of risk for all. Further information can be sought from the course leader (see below).

Usual learning and teaching methods include:

  • Lectures (including e-lectures)
  • Seminars
  • Presentations
  • Guided study
  • E-learning.


A summative assessment comprising of:

A proposal exploring the opportunities and challenges involved in transforming services for quality, within a specific area of healthcare.

Word count: 2,500 words

Course leader

Reading list

Take a look at the module reading list.

Entry requirements

  • Ability to study at level 7
  • Professional registration as a healthcare professional:
    • Nursing and Midwifery Council (NMC)
    • Health and Care Professions Council (HCPC)
  • Working in health and social care.

Fees and funding


How to apply

Please download and fill in an application form.

It is important to ensure that you complete all sections and answer all questions, incomplete forms will cause a delay and may result in you missing out on an available place.

Send your completed application back to us at the address or email included on the form.

Terms and conditions

When you accept an offer of a place at the University of Surrey, you are agreeing to comply with our policies and regulations and our terms and conditions. You are also confirming you have read and understood the University's prospective student privacy notice.

If your sponsoring healthcare provider is funding you for this module, by submitting an application you agree to allow all information regarding your module (for example your exam results) to be shared with the sponsoring provider.

Cancellation policy

If you withdraw less than seven days before the module commences or do not attend on the first day (without informing the module administrator) the full cost of the module will be charged. Withdrawals after the module commences will also be charged.

Module availability

Places are confirmed approximately one month before the module start date. Please note that modules may be subject to teaching availability, student demand and/or class size caps. 


Modules listed are indicative, reflecting the information available at the time of publication. The University of Surrey has used its reasonable efforts to ensure that the information is accurate at the time of publishing, but changes (for example to module content) may occur given the interval between publishing and commencement of the module. It is therefore very important to check this website for any updates before you apply for a module with us. Read more.