Make a request

Find out how to make a request for information under the Freedom of Information Act 2000.

How to make a request for information

The Freedom of Information Act gives a right of access to recorded information held by public authorities. This means that you have the right to ask the University of Surrey if it holds certain information and if it does to request a copy.

Before you write to us, check if the information is already available to you on the University's Publication Scheme.

If you cannot find the information you are seeking, please submit a request using our online form. A request made verbally is not valid under the Freedom of Information Act.

Please be sure to tell us exactly what information you wish to know (this will help us to provide the information you are actually seeking) and give us your contact address.

You should receive a reply from us within 20 working days after the day we received your request excluding bank holidays, Christmas day and Good Friday. We will either provide the information you have asked for or explain why the information has not been provided. You must still respect the copyright owner's rights to any information sent to you if applicable.

Complaints procedure

If you are not satisfied with the way we have responded to your request for information, you have the right to request a formal review. You can write to us either by email ( or by post addressing your complaint to:

Information Governance
C/O Cervus Plus Consulting LLP
Unit 29, 40 Occam Road
Surrey Research Park

On receipt of your request for a review, arrangements will be made for an internal review and you will be notified of the decision in writing.

If you are still not satisfied with our reply then you should write to:

Information Commissioner’s Office
Wycliffe House
Water Lane
SK9 5AF.