Published: 03 February 2016

The Department of Computer Science awarded new funding to improve customer experience in rail travel

The Department of Computer Science is part of a consortium of commercial and research organisations that have been awarded funding from Innovate UK to help enhance rail traveller experiences.

The project will attain a thorough understanding of traveller needs and using elements of crowdsourcing, collective intelligence and machine learning. The organisations and companies involved will be applying human-based research and development to better understand customer pain points and develop a unique solution for operators and end customers.

The project is funded by Innovate UK, the UK’s Innovation Agency and the consortium includes: ManagePlaces Ltd (project lead), London Underground, University of Surrey, Pervasive Intelligence LtdMonkey Mischief andiGeolise LtdProf Paul Krause of the Department is the PI from the University of Surrey. The project's manager,Aaron Mason, is the Founder and Director of ManagePlaces Ltd and a current part-time PhD student of the Department, supervised by Prof Paul Krause.

This project has a close link to another project the Department secured funding from the Rail Research UK Association and Association of Train Operating Companies's "Data to improve customer experience" competition, led by Dr Helen Treharne and Prof Steve Schneider.

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