Office of Student Complaints, Appeals and Regulation

The Office of Student Complaints, Appeals and Regulation (OSCAR) deals with the administration of academic appeals, fitness to practise cases, fitness to study matters, complaints, appeals against academic misconduct findings, managed exclusion orders, student discipline and criminal conviction disclosures. We also oversee the daily management of Report + Support.

The Academic Policy and Governance section of OSCAR manages the development and implementation of the University Quality Framework (Academic and Student regulations, Student procedures, Codes of practice, policies) and works with Faculties and central departments to provide support and guidance on regulations and procedures. The Academic Policy and Governance section also services the University Education Committee and its sub-committee structure, and coordinates the work of various working groups and forums.

Independent advice

The Students’ Union is available to offer advice and support to students for matters involving appeals, complaints and regulations:

Wellbeing support

If you have concerns in relation to your wellbeing, view our guidance and support services available or if you are a current student you can find out more on MySurrey.

Report + Support

Abuse, bullying, harassment, hate crime and sexual misconduct are never ok.

All staff, students and visitors to campus can report something anonymously or with their contact details.

Our new animation shows you how to report problematic behaviour, and to seek resolutions and support.

The Report + Support website also contains comprehensive information on support services available.

Read the review of the first full year of Report + Support at Surrey; and the Report + Support Annual Report 2020/21 (PDF).