The DCC service evaluation
ARC KSS have been pleased to support the evaluation of the dementia care coordinators (DCC) service, a new role and model of care in Kent and Medway. A small-scale evaluation of the pilot service took place in September, led by Dr Ruth Abrams at the University of Surrey. Ruth is currently leading a larger scale evaluation after a successful application for ARC KSS funding.
Kent and Medway dementia care coordinators are unique in that they are all employed through two providers via the ICS, with a DCC at each PCN across Kent and Medway. Their role is to support people living dementia, providing care from pre-diagnosis to end of life. Results from focus groups after the pilot showed that:
- DCCs felt PLWD and their carers were particularly benefiting from having the DCC as a key point of contact to help weave a web of care around them;
- Establishing the roles at PCN level with buy in from GPs could be problematic due to lack of communication and understanding of the role;
- DCCs felt the need to manage expectations about what they could and couldn’t help with, especially being non-clinical professionals.
- DCCs felt a degree of emotional burden, wanting to provide high quality care but also needing to manage their caseloads;
- People living alone were perceived to be more vulnerable with concerns over how to ensure they were supported.
Dr Ruth Abrams
Ruth is an organisational psychologist whose research focuses on service design, delivery and evaluation. Ruth is particularly interested in the design and organisation of general practice. She uses qualitative research methods and undertakes evidence syntheses, working across different epistemological positions including critical perspectives and realist perspectives. To date her work includes research on role boundaries amongst homecare workers, work delegation within primary care and multidisciplinary teamwork in healthcare settings. Ruth’s PhD explores the gendered role of fantasy in relation to work ideals when job seeking.
Professor Heather Gage
Professor of Health Economics
Heather Gage graduated with a BA (Hons) Economics and an MSc in Urban and Regional Planning Studies from the University of Reading. Subsequently, she gained a PhD in Health Services Research from the University of Surrey and became Professor of Health Economics in 2012. As Director of Surrey Health Economics Centre, Heather oversees a varied portfolio of applied health and social care projects. She has held visiting positions at the Boston University School of Public Health and the Centre for Health Quality, Outcomes and Economic Research of the US Veterans Healthcare Administration.