Dr Ruth Abrams

We need to talk about women GPs. Whilst we know that experiences of burnout, stress and anxiety are currently affecting both men and women in General Practice, women GPs encounter both internal and external pressures that are unique to them. For example, women GPs are more likely to juggle family responsibilities in addition to their work. Physiologically they will experience at least one of the following: menstruation, menopause, childbirth, infertility, miscarriage, and/or stillbirth. They also encounter limited mentoring, and a lack of leadership opportunities, as well as one of the worst pay gaps in medicine. Women GPs are often sought out by both patients and colleagues to take on work that demands more emotional labour. They are also given work that may lead to an increase in workload including women’s health and children’s appointments, and/or supporting teams. These gendered pressures have the potential to contribute to and exacerbate their mental and physical ill health, as well as their success at work. Unsurprisingly women GPs experience more emotional exhaustion at work, higher rates of burnout, stress, anxiety, and greater job strain.

IntroductionIncreasing collaborative and integrated working between General practice (GP) and Community pharmacy (CP) is a key priority of the UK National Health Service and has been proposed as a solution to reducing health system fragmentation, improving synergies and coordination of care. However, there is limited understanding regarding how and under which circumstances collaborative and integrated working between GP and CP can be achieved in practice and how regulatory, organisational and systemic barriers can be overcome. Methods and analysisThe aim of our review is to understand how, when and why working arrangements between GP and CP can provide the conditions necessary for optimal communication, decision-making, and collaborative and integrated working. A realist review approach will be used to synthesise the evidence to make sense of the complexities inherent in the working relationships between GP and CP. Our review will follow Pawson's five iterative stages: (1) finding existing theories; (2) searching for evidence (our main searches were conducted in April 2022); (3) article selection; (4) data extraction and (5) synthesising evidence and drawing conclusions. We will synthesise evidence from grey literature, qualitative, quantitative and mixed-methods research. The research team will work closely with key stakeholders and include patient and public involvement and engagement throughout the review process to refine the focus of the review and the programme theory. Collectively, our refined programme theory will explain how collaborative and integrated working between GP and CP works (or not), for whom, how and under which circumstances. Ethics and disseminationFormal ethical approval is not required for this review as it draws on secondary data from published articles and grey literature. Findings will be widely disseminated through: publication in peer-reviewed journals, seminars, international conference presentations, patients' association channels, social media, symposia and user-friendly summaries. PROSPERO registration numberCRD42022314280.

Objective To understand views of staff in relation to attitudes, enablers, and barriers to implementation of environmentally sustainable surgery in operating theatres. This will ultimately help in the goal of successfully implementing more sustainable theatres. Summary Background Global healthcare sectors are responsible for 4.4% of greenhouse gas emissions. Surgical operating theatres are resource intensive areas and improvements will be important to meet Net-Zero carbon emissions within healthcare. Methods Three databases were searched (Web of Science, Ovid and PubMed), last check January 2024. We included original manuscripts evaluating staff views regarding sustainable operating theatres. The Mixed Methods Appraisal Tool was used for quality appraisal and data analysed using thematic synthesis. Results 2933 articles were screened and 14 fulfilled inclusion criteria, using qualitative (1), quantitative (2), and mixed methods (11). Studies were undertaken in a variety of clinical (Department of Anaesthesia, Surgery, Otolaryngology, Obstetrics & Gynaecology and Ophthalmology) and geographical settings (Australia, Canada, France, Germany, New Zealand, USA, UK & Ireland,). Across studies there was a lack of evidence exploring enablers to implementation, but barriers mainly related to the following themes: education and awareness, leadership, resistance to change, facilities and equipment, time, and incentive. Conclusion This systematic review identified attitudes and barriers perceived by clinicians towards improving environmental sustainability within operating theatres, which may inform future strategy towards sustainable surgery. Most studies used a survey-design, whereas use of interviews may provide deeper insights. Future work should be extended to wider stakeholders influencing operating theatres. Additionally, implementation studies should be carried out to examine whether barriers do change in practice.

Background: General practice in the UK and countries including Australia, Canada and New Zealand is in a state of crisis. In the UK, a range of measures have been introduced to address the situation. Innovations include practice networks, multidisciplinary roles, and use of digital technologies. However, identifying what still needs fixing could benefit from more evidence, particularly in relation to day-to-day service delivery. Aim: To identify the general practice workforce’s top ten research priorities to improve service delivery. Design and setting: A priority setting study which used an adapted James Lind Alliance (JLA) methodology and involved staff working in general practice across the UK. Method: The study comprised four phases: (1) an online qualitative survey issued to the general practice workforce (clinical and non-clinical groups); (2) thematic analysis of free-text responses; (3) generation of indicative research questions and (4) ranking exercises with original survey respondents. Results: 93 staff completed the phase 1 survey from which 20 themes were categorised and developed into research questions. Twenty-two staff responded to the first ranking activity, 11 confirmed the final top ten. However, there was no clear ranking within these ten priorities, instead they carried equal weight and were closely interconnected. Conclusion: Appling a marginal gains approach by seeking to explore all ten priorities simultaneously may provide more noticeable improvements overall, as opposed to concentrating on one area at a time. Systems based approaches which take account of the significant role of context may be a particularly useful lens for future research.

The global female population is over 4 billion and women form a large part of workforces worldwide. In the UK there are currently 15.7 million women in the workforce [1]. Many, if not all, are embodying one or more reproductive health experiences across their lifespan. These experiences – including pre-pregnancy, pregnancy and pregnancy-related complications, postnatal return to work, and/or menopause – often converge at key moments of a woman's career. These experiences have a significant impact on women's physical and mental health and, if poorly supported, can pressure them to reduce their working hours or leave the workforce altogether – resulting in social and economic inequalities [2]. In the UK, women's health is finally having its moment, as a result of the 2022 Women's Health Strategy for England [3]. Whilst a range of unique issues and conditions affecting women are in the spotlight, pregnancy, postnatal return and menopause are three of the core foci of the strategy. One area of attention is the way in which better support can be given in the workplace.

Background: There is a global shortage of nurses and new strategies are required to recruit, support and retain this staff group. Organisational culture can have a significant impact on staff wellbeing and commitment. Recent years have seen attempts to foster a compassionate culture across healthcare systems. However, little is known about how nurses initiate self-care and how they feel cared for by their organisation, particularly in times of acute stress and need. Aims: This paper aims to address the research question, ‘In what ways do nurses experience compassion (or not) during times of acute stress?’, identifying where and how compassionate acts were enacted by individuals, within teams or organisations. Methods: Semi-structured interviews were conducted with 50 UK National Health Service (NHS) nurses in a longitudinal qualitative study (between March 2020 and September 2022). Results: Three themes were derived from our narrative analysis including: (1) Learning and practising self-compassion; (2) The presence and absence of interpersonal compassion; and (3) Organisational (non) compassionate acts. Findings indicate that self-compassion requires permission and discipline, often being unfamiliar terrain for nurses. Interpersonal compassion can buoy nurses during challenging times but can often be absent across teams. Nurses’ experiences of organisational acts of compassion were limited, and they often felt de-valued, unsupported and replaceable. Conclusions: Compassionate acts are enacted across three levels (self, team and organisation). To retain staff, particularly in acutely stressful or challenging situations, organisations, and those responsible for nursing management and policy need to foster a systems-based approach to compassionate culture.

The Covid-19 pandemic exacerbated pressures on an already strained nursing workforce, heightening poor psychological and emotional wellbeing. A two-year qualitative longitudinal study with nurses (n=50) examined these impacts. Following study completion, efforts focused on mobilising knowledge through the development strategies (outputs) to better support nurses’ psychological wellbeing during future pandemics and inform healthcare policy (outcome) that over time, could potentially lead to real-world impact from our research. In healthcare, demonstrating research impact is important yet complex. Knowledge mobilisation activities are crucial for developing impact pathways by collaborating with key stakeholders to share knowledges and find solutions to workplace challenges. This paper documents the early stages of our impact journey, where a subsample of nurses (n=10) participated in a workshop designed to mobilise knowledge through reflective discussions that would prioritise strategies to enhance nurses’ psychological wellbeing. The workshop included four knowledge mobilisation activities: a film preview, sharing biographical objects, a world ‘strategy’ café, and a celebratory event. The film resonated with nurses, uniting them through a collective narrative while biographical objects enriched reflective discussions by focussing on personal lived experiences. The world ‘strategy’ café activity was effective in facilitating reflective discussions which prioritised workplace strategies that could inform health care guidance and policy. The celebratory event allowed nurses to reflect on their participation in both the study and the workshop and indicated that knowledge mobilisation activities can demonstrate ‘soft’ impact from the study. When considering research impact, researchers could be more attentive to soft impact as one facet of knowledge mobilisation.

Background: Therapeutic relationships are key to both service user recovery and the safety of staff and service users in adult mental health care. However, staff over-involvement (crossing professional boundaries including sexual and emotional exploitation) and under-involvement (staff disinterest, avoidance or neglect) is often a cause for concern within mental health care. Little is known about measuring and assessing over / under involvement. This scoping review provides a broad understanding of existing tools used to measure this in adult mental health care. Objective: To explore what measures are used, and the characteristics of the identified measures, to understand the therapeutic relationship between staff and adult service users in mental health care settings. Design: Scoping review Setting(s): Adult mental health settings Participants: Service users and staff Methods: This review is guided by Levac et al.’s six stage methodology of scoping review frameworks. The reporting of this review has been guided by the PRISMA-ScR. Results: Of 2,863 papers found, 23 were eligible for inclusion. The papers identified 14 scales. No tool specifically measured over- or under- involvement. Finally, data indicates that scales should be specific to their intended setting as the nature of therapeutic relationships may vary by setting. Conclusions: Definitions of therapeutic relationships and over- and under-involvement relevant to different settings is needed. There is a need to develop setting-specific scales to measure therapeutic involvement and definitions for over- and under- involvement. This would enhance care provided to service users and encourage staff members to challenge their own boundary setting practices. Registration: https://osf.io/93dxp/

Background Women now make up approximately half of the GP workforce. However, many are leaving the profession. This could be because they experience higher rates of burnout, stress and anxiety, suicide, and lower rates of career progression. They also take on a greater load of emotional labour. Retaining this staff group is one of five priorities for future policy and research. Aim This research aims to synthesise the available evidence on how general practice workplaces can best support women GPs to thrive at work. Design and setting We propose to undertake a realist review, which seeks to understand why an approach may work in specific contexts. This involves building an understanding of how contextual factors affect the activation of mechanisms (i.e. changes in participant reasoning or behaviours) to produce their outcomes. Methods We will locate available evidence on the topic, and, using a realist logic of analysis develop an understanding as to how, why, for whom and in what contexts women GPs thrive at work. Evidence will include: academic literature, policy documents, media items and guidelines. Results Findings will be co-disseminated with PPI and stakeholder members to all key groups including policymakers, employers, the public, and academic audiences by a wide variety of means. Conclusion This review is intended to improve understanding of how working environments affect women GPs. It is anticipated that findings will support the implementation of strategies to better support this group to thrive at work.

Abstract It has long been known that nursing work is challenging and has the potential for negative impacts. During the COVID-19 pandemic most nurses’ working landscapes altered dramatically and many faced unprecedented challenges. Resilience is a contested term that has been used with increasing prevalence in healthcare with health professionals encouraging a ‘tool-box’ of stress management techniques and resilience-building skills. Drawing on narrative interview data (n=27) from the Impact of Covid on Nurses (ICON) qualitative study we examine how nurses conceptualised resilience during COVID-19 and the impacts this had on their mental wellbeing. We argue here that it is paramount that nurses are not blamed for experiencing workplace stress when perceived not to be resilient ‘enough’, particularly when expressing what may be deemed to be normal and appropriate reactions given the extreme circumstances and context of the COVID-19 pandemic.  

Job seeking is a crucial yet overlooked process through which people navigate the world of work. Yet there remains limited qualitative research examining the complex and nuanced experiences of job seekers in a contemporary labour market. This article explores 38 interviews with job seeking women in England, all of whom were interviewed over a six-month period. Using a postfeminist sensibility, findings revealed an oscillation between empowerment and success on one hand, and disempowerment and perceived failure on the other, including wanting to: find the ‘right’ job, but accept any job; convey an authentic self but imitate what they think employers want; negotiate salaries, but accept pay cuts; emulate ‘successful’ behaviours, but experience doubt, uncertainty and negativity. This article makes a contribution to the sociological practice of employment, identifying that through this oscillation, women experience a form of postfeminist precarity, that starts from the outset of job seeking.

Background: Globally, dementia care is under strain. Rising rates across ageing populations, coupled with overstretched health and care systems, mean that people living with dementia and their carers are missing out on crucial support. Addressing dementia care is a key priority for the UK government. This has led to a period of care transformation, including the implementation of new dementia support services across integrated care systems (ICS). However, little is known about how these new services work. This evaluation identifies how a dementia care coordinator service, implemented in the largest ICS in England, works for people living with dementia, their carers and the workforce. Methods: A realist evaluation using mixed methods was carried out between 2022-2024. This involved a repeat survey with dementia care coordinators, carried out a year apart, alongside 57 interviews with coordinators, service managers, healthcare practitioners, people living with dementia and their carers. A realist logic of analysis was applied across all data sets. Results: Three broad concepts were identified including: 1) workforce design and organisational culture; 2) meeting the needs of people living with dementia and their carers; and 3) connecting to services and integrating care. A total of 23 context-mechanism-outcome configurations (CMOCs) across these concepts highlighted that whilst tensions exist between the service and wider system, dementia care coordinators ultimately act as bridge builders, connecting people to much-needed support. However, services like this could become a victim of their own success due to increasing caseloads and the risk of staff burnout. Conclusions: The dementia care coordinator service is capable of supporting people who are pre and post-dementia diagnosis despite the care system being under strain. This is a direct result of the bridge building work of the dementia care coordinators. Our findings support evidence-based recommendations for those wanting to implement and sustain a system-wide service and provide evidence for policy makers to consider increased funding for this service nationwide.

This short commentary which acts as a radical, vulnerable selfie, reflects on Millennial notions of manifestation, leaning in and Girlbossing. In doing so, this selfie critically engages with how these concepts have come to organise the female protagonist of our times. By applying principles of ‘writing differently’, readers are taken on a reflective, vulnerable journey. In doing so the contribution of this article is co-constructed: you are invited to reflect on your own toxic webs of organising and may indeed feel exhausted by the end. Insights are framed inside of contemporary cultural references, positioning this text as a hybrid of academic prose that sits outside of traditional academic writing.

Background Unprofessional behaviour in healthcare systems can negatively impact staff well-being, patient safety and organisational costs. Unprofessional behaviour encompasses a range of behaviours, including incivility, microaggressions, harassment and bullying. Despite efforts to combat unprofessional behaviour in healthcare settings, it remains prevalent. Interventions to reduce unprofessional behaviour in health care have been conducted – but how and why they may work is unclear. Given the complexity of the issue, a realist review methodology is an ideal approach to examining unprofessional behaviour in healthcare systems. Aim To improve context-specific understanding of how, why and in what circumstances unprofessional behaviours between staff in acute healthcare settings occur and evidence of strategies implemented to mitigate, manage and prevent them. Methods Realist synthesis methodology consistent with realist and meta-narrative evidence syntheses: evolving standards reporting guidelines. Data sources Literature sources for building initial theories were identified from the original proposal and from informal searches of various websites. For theory refinement, we conducted systematic and purposive searches for peer-reviewed literature on databases such as EMBASE, Cumulative Index to Nursing and Allied Health Literature and MEDLINE databases as well as for grey literature. Searches were conducted iteratively from November 2021 to December 2022. Results Initial theory-building drew on 38 sources. Searches resulted in 2878 titles and abstracts. In total, 148 sources were included in the review. Terminology and definitions used for unprofessional behaviours were inconsistent. This may present issues for policy and practice when trying to identify and address unprofessional behaviour. Contributors of unprofessional behaviour can be categorised into four areas: (1) workplace disempowerment, (2) organisational uncertainty, confusion and stress, (3) (lack of) social cohesion and (4) enablement of harmful cultures that tolerate unprofessional behaviours. Those at most risk of experiencing unprofessional behaviour are staff from a minoritised background. We identified 42 interventions in the literature to address unprofessional behaviour. These spanned five types: (1) single session (i.e. one-off), (2) multiple sessions, (3) single or multiple sessions combined with other actions (e.g. training session plus a code of conduct), (4) professional accountability and reporting interventions and (5) structured culture-change interventions. We identified 42 reports of interventions, with none conducted in the United Kingdom. Of these, 29 interventions were evaluated, with the majority (n = 23) reporting some measure of effectiveness. Interventions drew on 13 types of behaviour-change strategy designed to, for example: change social norms, improve awareness of unprofessional behaviour, or redesign the workplace. Interventions were impacted by 12 key dynamics, including focusing on individuals, lack of trust in management and non-existent logic models. Conclusions Workplace disempowerment and organisational barriers are primary contributors to unprofessional behaviour. However, interventions predominantly focus on individual education or training without addressing systemic, organisational issues. Effectiveness of interventions to improve staff well-being or patient safety is uncertain. We provide 12 key dynamics and 15 implementation principles to guide organisations. Future work Interventions need to: (1) be tested in a United Kingdom context, (2) draw on behavioural science principles and (3) target systemic, organisational issues. Limitations This review focuses on interpersonal staff-to-staff unprofessional behaviour, in acute healthcare settings only and does not include non-intervention literature outside the United Kingdom or outside of health care. Study registration This study was prospectively registered on PROSPERO CRD42021255490. The record is available from: www.crd.york.ac.uk/prospero/display_record.php?ID=CRD42021255490.

Background: The demanding environment at medical school results in some students being prone to a high risk of mental health issues. GMC recommendations include positioning personal tutors for pastoral support and to act as academic role models. Tutors who are clinicians, such as GPs, could help students develop their academic and professional narratives. Our study explores interactions between GP tutors and students and evaluates how personal tutoring can support the ways in which students respond to the medical school culture and its demands. Method: Six pairs of GP tutors and medical students had three personal tutor meetings over 9 months. Twelve meetings were recorded. A dialogical narrative analytical approach was used to assess how students’ problems and reflective processes were negotiated with tutors. Three themes were formed to consolidate findings. Results: Tutors’ affirmations helped students develop an alternative narrative to perfectionism focusing on ‘doing well’ and self-care. Reflection on students’ perceptions of a medical career were prompted by tutors who encouraged students to keep an open-minded and enthusiastic outlook. Active participation from students sometimes required tutors to relinquish hierarchical power and share personal experiences. Conclusion: GP tutors can help reframe student narratives of perfectionism and professionalism by expressing their vulnerabilities and working collaboratively. With clear guidance, there is potential for personal tutors working as GPs, to benefit students in the long run both academically and professionally. However, this should go hand in hand with a transformation of medical school culture to prevent sole focus on building student resilience.

Context: Family Medicine is being challenged to articulate the nature of Generalist work. International challenges include: measurement, quality assurance and organisation of clinical work; and shaping of clinical curricula content. Organisation of care in the UK is shifting family medicine away from comprehensive negotiation of 'patient problems' towards specialised management of complexity and multi-morbidity. Consequences include an assumption that patients can problem-set and appropriately identify needs, alongside implications for healthcare workers’ identities. In Canada, the increasing diversification of family physician roles, risks losing sight of what is core to generalist practice. It is therefore crucial to articulate the nature of 'Generalism' to sustain the legitimacy of family medicine and plan for workforce and capacity building alongside construction of relevant future education endeavours. Objective: To identify, synthesize and map concepts described in international research and policy literature that underpin 'Generalism'. Study Design: Scoping review Dataset: Systematic search of electronic databases (Pubmed, Psycinfo, OVID Healthstar, Scopus, Web of Science, ProQuest Dissertations). Inclusion of quantitative, qualitative, mixed-method studies, conceptual papers and grey literature, supplemented by citation searching and contact with primary authors. Search terms are being trialed iteratively. Exploded MeSH headings, database-specific controlled vocabulary and free text will be employed to ensure breadth and depth of coverage. Truncation and appropriate Boolean operators will be employed. Population: English-language studies, published in last 10 years in medicine (Family Medicine, internal medicine, paediatrics, psychiatry, surgery). Excluding: other health care professionals. Outcome Measures: Descriptive summaries (who is talking about generalism, where, definitions used), conceptual map of under-pinning principles and concepts of ‘Generalism’ (what); similarities and differences between contexts, disciplines; and identification of areas for future research. Results: Preliminary findings will be presented at a stakeholder meeting with in Nov, 2019. Expected Outcomes: Our findings will support colleagues to make explicit, support and sustain principles of Generalism in service and education future planning.

Background: Less than half of postnatal depression cases are identified in routine clinical assessment. Guidelines and current literature suggest that general practitioners (GPs) may have an opportunistic role in detecting postnatal depression due to their early contact and existing rapport with many new mothers. There is limited research on the diagnostic approaches chosen by GPs in different GP−patient contexts. Our small-scale study evaluates the thought processes of seven GPs based in one practice when forming a clinical diagnosis of postnatal depression under different contexts. Methods: Seven GP participants were interviewed using case vignettes about postnatal depression, based on an adapted Johari's window framework. A realist approach to analysis was undertaken with the intention of understanding GPs' responses to different situations. Context−mechanism−outcome configurations were constructed, and a programme theory was formed to consolidate the findings. Findings: Findings suggest that diagnoses may be a clinician-led or collaborative process between GP and patient. In collaborative contexts , stigmatising views were addressed by GPs, time for self-reflection was encouraged and mothers' views were accounted for. Clinician-led diagnoses often occurred in contexts where there was a lack of acknowledgement of symptoms on behalf of the patient or where safety was a concern. The personal and clinical experience of GPs themselves, as well as effective communication channels with other primary care professionals, was significant mechanisms. Conclusion: GPs use a variety of strategies to support patient disclosure and acceptance of their condition. The complexity of GP−patient contexts may influence the clinical thought process. We address some of the gaps in existing literature by exploring postnatal depression diagnosis in primary care and provide tentative explanations to suggest what works, for whom and in what contexts.

The involvement of non‐researcher contributors (eg, stakeholders, patients and the public, decision and policy makers, experts, lay contributors) has taken a variety of forms within evidence syntheses. Realist reviews are a form of evidence synthesis that involves non‐researcher contributors yet this practice has received little attention. In particular, the role of patient and public involvement (PPI) has not been clearly documented. This review of reviews describes the ways in which contributor involvement, including PPI, is documented within healthcare realist reviews published over the last five years. A total of 448 papers published between 2014 and 2019 were screened, yielding 71 full‐text papers included in this review. Statements about contributor involvement were synthesized across each review using framework analysis. Three themes are described in this article including nomenclature, nature of involvement, and reporting impact. Papers indicate that contributor involvement in realist reviews refers to stakeholders, experts, or advisory groups (ie, professionals, clinicians, or academics). Patients and the public are occasionally subsumed into these groups and in doing so, the nature and impact of their involvement become challenging to identify and at times, is lost completely. Our review findings indicate a need for the realist review community to develop guidance to support researchers in their future collaboration with contributors, including patients and the public.

This entry provides an overview of the job seeker in organizational psychology. It describes key concepts in the literature including a definition of what job seeking is; job seeking phases; how job seeking is measured; and who a job seeker is. Following this overview, a critique of job seeking in organizational psychology is presented, reflecting upon the largely positivist, quantitative conceptualisation of job seekers within the field. Directions for future research are discussed such as a need to broaden current ways of thinking about, and exploring the experiences of contemporary job seekers.

The inescapable presence of ageing is a subject that many of us may shy away from, perhaps in a bid to prolong youth, a wistful idea that confronts us visually in much of our media avenues today. Yet at some point we are likely to be faced with the fact that age is not a fad or fashion that will fade away. It is with this in mind that Pachana in her short introduction to ageing, endeavours to tackle the meanings and perceptions of ageing, along with the individual, cultural and societal implications of our assertions. In six concise chapters, Pachana takes her reader on a whirlwind tour of the history of ageing; the biological, psychological and interpersonal aspects of ageing; successful ageing and some well-considered reflections on where the nature of ageing will take us.

Background: UK general practice is being shaped by new ways of working. Traditional GP tasks are being delegated to other staff with the intention of reducing GPs’ workload and hospital admissions, and improving patients’ access to care. One such task is patient-requested home visits. However, it is unclear what impact delegated home visits may have, who might benefit, and under what circumstances. Aim: To explore how the process of delegating home visits works, for whom, and in what contexts. Design and setting A review of secondary data on home visit delegation processes in UK primary care settings. Method A realist approach was taken to reviewing data, which aims to provide causal explanations through the generation and articulation of contexts, mechanisms, and outcomes. A range of data has been used including news items, grey literature, and academic articles. Results: Data were synthesised from 70 documents. GPs may believe that delegating home visits is a risky option unless they have trust and experience with the wider multidisciplinary team. Internal systems such as technological infrastructure might help or hinder the delegation process. Healthcare professionals carrying out delegated home visits might benefit from being integrated into general practice but may feel that their clinical autonomy is limited by the delegation process. Patients report short-term satisfaction when visited by a healthcare professional other than a GP. The impact this has on long-term health outcomes and cost is less clear. Conclusion: The delegation of home visits may require a shift in patient expectation about who undertakes care. Professional expectations may also require a shift, having implications for the balance of staffing between primary and secondary care, and the training of healthcare professionals.

With the recent publication of the NHS Long Term Plan and the renewal of the GP Contract, it is timely to consider what we value within general practice. In this article we consider normative ways of thinking about general practice and the implications for primary healthcare organisation and funding. We examine some of the opportunities and challenges that current 'common sense' thinking produces, shaping ways in which particular 'problems' and 'solutions' are constructed and accepted.3 We discuss potential 'gaps' or 'alternative' ways of thinking and their potential contribution to future policy and practice.

A dementia care coordinator (DCC) service has recently been implemented across Kent and Medway Integrated Care Board (ICB). DCCs are provided at the Primary Care Network (PCN) level and work closely with GP practice teams. The service is intended to help service users navigate the care system and provide proactive support to mitigate crisis points. However, the value of this service, from key stakeholder perspectives is not yet known. The University of Surrey is conducting a realist evaluation into the service to explore what works, for whom, how, why and under what circumstances. This working paper reports on interim findings from an analysis of: (1) staffing and key performance indicators at the 12 month point in the project (October 2023); and (2) responses to an initial questionnaire sent to coordinators. Findings indicate DCCs enjoy being people-focused in their approach, and value being empathetic, well organised and effective. This may facilitate their ability to make a difference, provide individualised support, advocate for service users, and achieve job satisfaction. Working to high standards, in a joined-up way, with embedded knowledge and networks are important components to this. There is now a crucial need to enhance the support of this workforce (e.g. through formal, recognised training, caseload management, time, and knowledgeable management) in order to ensure sustainability of this service. This evaluation is on-going.

This systematic review of the literature explores the perspectives and experiences of homecare workers providing care for people with dementia living at home up to the end of life. A search of major English language databases in 2016 identified 378 studies on the topic, of which 12 met the inclusion criteria. No empirical research was identified that specifically addressed the research question. However, synthesis of the findings from the broader literature revealed three overarching themes: value of job role, emotional labour and poor information and communication. The role of homecare workers supporting a person with dementia up to the end of life remains under-researched, with unmet needs for informational, technical and emotional support reported. The effective components of training and support are yet to be identified.

The study investigated the experiences of home care workers and managers supporting people with dementia to live in their own homes up to the end of life. The presentation will specifically elaborate on the theme of “perceptions of a client’s death”, which includes home care workers’ experiences of the death, the relevance of ‘emotional labour’ in their actions and reactions, and the support available to them.

Background Dementia care is a key priority for both NHS England and the UK Government. National guidelines highlight the importance of care coordination to address the challenges people living with dementia and their carers can encounter when trying to access the health and care system. To counter these challenges, Kent and Medway Integrated Care Board (ICB) have recently implemented a proactive Dementia Care Coordinator (DCC) service to support people with dementia and their carers from pre diagnosis to end of life care. Aim To understand how the DCC service works, (or not) for whom and in what circumstances. The findings will inform service development and future investment decisions. Design and setting This study uses a realist approach to evaluate the DCC service in Kent and Medway ICB, south-east England, population 1.9 million, comprising 42 Primary Care Networks (groups of general practices) each having a DCC. Methods An initial programme theory will be developed from existing literature, and in collaboration with stakeholders. Mixed methods including questionnaires to DCCs; service provider metrics; and qualitative interviews will be used to collect data on service provider and service user experiences. Interpretive comparative analysis and narrative synthesis including evaluation of service costs against outcomes will produce a refined final programme theory. Results Results from this project will produce evidence-based recommendations to help improve service delivery and possible service expansion. Conclusion This protocol describes a realist evaluation designed to investigate the recently implemented DCC service in Kent and Medway ICB. How this fits in Dementia services in primary care are undergoing a period of transformation. In Kent and Medway, a recent implemented service has been that of the dementia care coordinator, a proactive role to help people living with dementia and carers navigate the care system. Yet challenges exist when implementing a new role and new service into existing primary care organisation. This realist evaluation will explore what works, for whom, how, why and under what circumstances. Findings will provide evidence capable of informing future decisions about the DCC service including how the service can be successfully improved and expanded where appropriate.

Using, and extending, Butler’s theory of recognition and censorship, this article examines the way in which nurses’ subject positions were regulated in the transformative liminality of the COVID-19 pandemic, where normal matrices of power were ‘undone’ and new ones formed. During the pandemic, societal discourses regarding nurses shifted from treating them as less-than-human and their care-work invisible and unrecognised (derealised), to an elevated position where they became appreciated and treated as heroes, then reverting to a derealised state. As part of the building of subjectivities in this liminal period, nurses constructed boundaries against ‘unmoral’ others, either members of the public, or other nurses. This article highlights how the ‘derealisation’ by powerful discourses compels nurses into ongoing and ambivalent negotiations with self and others as they struggle to be recognised for the risky edgework they performed with lasting consequences for the nursing profession.

Last month, GPs in England voted to reduce home visits as part of their core contractual activities. The argument for this removal was cited as a lack of capacity amongst GPs to undertake home visits amid increasingly demanding workloads. These results were met with some opposition, but the vote means that the British Medical Association (BMA) will now lobby NHS England to revise the core services provided by GPs. However, the impact of this decision on both patient care and the wider workforce remains unclear.

Unprofessional behaviours (UBs) between healthcare staff are widespread and have negative impacts on patient safety, staff well-being and organisational efficiency. However, knowledge of how to address UBs is lacking. Our recent realist review analysed 148 sources including 42 reports of interventions drawing on different behaviour change strategies and found that interventions insufficiently explain their rationale for using particular strategies. We also explored the drivers of UBs and how these may interact. In our analysis, we elucidated both common mechanisms underlying both how drivers increase UB and how strategies address UB, enabling the mapping of strategies against drivers they address. For example, social norm-setting strategies work by fostering a more professional social norm, which can help tackle the driver 'reduced social cohesion'. Our novel programme theory, presented here, provides an increased understanding of what strategies might be effective to adddress specific drivers of UB. This can inform logic model design for those seeking to develop interventions addressing UB in healthcare settings.

Background: There have been significant achievements in controlling COVID-19 in Saudi Arabia (SA), but as in most healthcare settings worldwide, health services have been seriously disrupted. Also, with pandemic control measures such as lockdowns and curfews, and innovations such as digital health services, the delivery of primary healthcare (PHC) services has dramatically changed. However, little is known about patients' experiences of PHCs during the pandemic, their views on the pandemic-related interventions in SA, and patient views on impact on their medical care. Methods: Qualitative semi-structured online interviews were conducted for twenty-four Saudi patients across SA aged 18 and above who were diverse in terms of age, gender, education and health status. Data were analysed using thematic analysis yielding four major themes as an impact of COVID-19 on patient engagement with PHCs. Results: The COVID-19 pandemic has had profound mixed impacts on patient engagement with PHC in SA. Fear of infection or of breaking lockdown rules has negatively impacted the utilisation of PHCs but positively changed patients' attitudes towards seeking medical help for self-limiting conditions. The pandemic has also negatively impacted routine preventive care at PHCs, especially for patients with long-term health conditions. The mandatory use of some digital health services in SA that existed pre-pandemic has provided patients with a perception of better care during the pandemic. Yet, a lack of awareness of optional digital health services, such as virtual clinics, hindered optimal use. Despite pandemic-related disruption of patient engagement with PHCs, the reduced waiting time in PHC centres and healthcare providers' communication and empathy during the pandemic contributed to patients' perceptions of better care compared to pre-pandemic. However, patients living outside the main cities in SA perceived care quality as less good during the pandemic compared to PHCs in the main cities in SA. Conclusion: The lessons learned from patients' experiences and views of PHCs during the pandemic were beneficial in promoting patient engagement with PHCs. The digital health services mandated in response to the pandemic have accelerated digital health innovation in SA and allowed patients to recognise the benefits of digital health. This has huge potential for increasing continuous patient engagement with PHCs. Yet, patients' experiences of digital health services during the pandemic are essential for informing appropriate implementation and utilisation of e-health services. Patients' positive experiences of PHCs during the pandemic, such as the reduction in waiting times and the perception of improved healthcare providers' professionalism, communication and empathy, can be built on to sustain engagement with PHC services. These findings might have significance for clinicians and policymakers to support patient engagement with PHCs, particularly in healthcare systems like SA that struggle with the overuse of emergency departments (EDs) for PHC-treatable conditions.

Today, patient and public involvement (PPI) in research activities – as contributors rather than participants – is an expected component of health-related studies [1]. Researchers are increasingly held to account for facilitating such involvement and for reporting it accurately in papers they write [2-3]. PPI has become commonplace in empirical, primary research, but it is less readily adopted within evidence synthesis. Evidence synthesis, an umbrella term for different approaches to combining existing literature, includes realist reviews. Realist reviews intend to explore what works, for whom and in what contexts, most commonly for a specific healthcare intervention or innovation [4]. Involving patients and the public within realist reviews has received much less attention than for other forms of evidence synthesis [5-6]. Having recently conducted a number of realist reviews, we reflected on PPI within these pieces of research. Two broad and important issues emerged - why are patient and public contributors being involved and how? We recognised that the need for and purpose of PPI differed between our reviews, as did the processes for involvement. Looking back across our reviews, we have generated the following prompts for researchers (see table 1) that would have been helpful to consider prior to the start of our realist reviews. These prompts have been iteratively developed by the research team with the help from two patient contributors involved in our reviews. We intend for these prompts to act as points of reflection for researchers doing realist reviews. These prompts remind researchers to clarify why and how they will involve patient and public contributors.

Background It is the responsibility of healthcare regulators to ensure healthcare professionals remain fit for practice in healthcare settings. If there are concerns about an individual healthcare professional they may undergo a fitness to practice investigation. This process is known to be hugely stressful for doctors and social workers, but little is known about the impact of this experience on other professions. This study explores the experiences of registrants going through the process of being reported to the UK’s Health and Care Professions Council (HCPC) and attending fitness to practice (FTP) hearings. We discuss the implications of this process on registrants’ wellbeing and, from our findings, present recommendations based on registrants experiences. In doing so we articulate the structural processes of the HCPC FTP process and the impact this has on individuals. Methods This study uses semi-structured interviews and framework analysis to explore the experiences of 15 registrants who had completed the FTP process. Participants were sampled for maximum variation and were selected to reflect the range of possible processes and outcomes through the FTP process. Results The psychological impact of undergoing a FTP process was significant for the majority of participants. Their stories described influences on their wellbeing at both a macro (institutional/organisational) and micro (individual) level. A lack of information, long length of time for the process and poor support avenues were macro factors impacting on the ability of registrants to cope with their experiences (theme 1). These macro factors led to feelings of powerlessness, vulnerability and threat of ruin for many registrants (theme 2). Suggested improvements (theme 3) included better psychological support (e.g. signposting or provision); proportional processes to the incident (e.g. mediation instead of hearings); and taking context into account. Conclusions Findings suggest that improvements to both the structure and conduct of the FTP process are warranted. Implementation of better signposting for support both during and after a FTP process may improve psychological wellbeing. There may also be value in considering alternative ways of organising the FTP process to enable greater consideration of and flexibility for registrants’ context and how they are investigated.

Home care workers provide practical care and support to many older people with dementia at home. They are the largest dementia care workforce. The personal and practical care they provide to older people may continue until they die (even if other professionals are involved). However, the role, experiences, beliefs and attitudes of home care workers providing care up to the end of life for people with dementia are often overlooked. There are limited numbers of studies that have addressed specifically how home care workers define and manage possible conflict, stress and competing demands; and these are hard to distinguish from research on other practitioners or covering settings outside the home. This 18 month qualitative, exploratory study began with a review of existing research evidence. Using systematic methods, we identified research covering home care, dementia and end of life. We searched key databases and data sources using relevant search terms, and reviewed the evidence by identifying themes in the papers and documents located, including NICE guidelines on home care and on end of life. This paper reports the findings of the review and the ways the evidence was used to inform fieldwork, including drawing on advice from the research advisory group in which older people and carers actively participated.

Professional boundaries may help care staff to clarify their role, manage risk and safeguard vulnerable clients. Yet there is a scarcity of evidence on how professional boundaries are negotiated in a non-clinical environment (e.g. the home) by the home-care workforce in the context of complex care needs (e.g. dementia, end-of-life care). Through analysis of semi-structured interviews, we investigated the experiences of home-care workers (N = 30) and their managers (N = 13) working for a range of home-care services in the South-East and London regions of England in 2016–17. Findings from this study indicate that home-care workers and their managers have clear perceptions of job role boundaries, yet these are modified in dementia care, particularly at end of life which routinely requires adaptability and flexibility. As a lone worker in a client's home, there may be challenges relating to safeguarding and risk to both clients and workers. The working environment exacerbates this, particularly during end-of-life care where emotional attachments to both clients and their family may affect the maintenance of professional boundaries. There is a need to adopt context-specific, flexible and inclusive attitudes to professional boundaries, which reconceptualise these to include relational care and atypical workplace conventions. Pre-set boundaries which safeguard clients and workers through psychological contracts may help to alleviate to some extent the pressure of the emotional labour undertaken by home-care workers.

In this blog, we reflect on our attempts to seek information from Clinical Commissioning Groups (CCGs) in England, using freedom of information (FOI) requests, to contribute to our development of two realist reviews we are working on.

This working paper presents on the conceptualisation and development of an initial programme theory (IPT) underpinning the realist evaluation of a Dementia Care Coordinator service in Kent and Medway ICB. The IPT and its related process of emergence are discussed to provide transparency into the research process.

Working with the Applied Research Collaboration Living well with Dementia Implementation Lead, to undertake research that responds to system need, in October 2022, The University of Surrey undertook a small scale focus group, led by Dr Ruth Abrams, to explore the successes and challenges of a pilot project introducing a new role, that of Dementia Care Coordinator (DCC), into Kent and Medway Integrated Care Board (ICB). Dementia is a progressive syndrome that has huge individual, family, societal and economic impact. Navigating the health and care system both pre and post diagnosis can be particularly challenging for those living with dementia and those caring for them. Diagnosis rates remain low in comparison to national targets, meaning interventions that could help people live well with dementia and support quality of life can be delayed. Community support is inconsistent and often lacking, meaning people struggle to access services that could support them often resulting in health and care interventions including hospital admissions that could be avoided. To address this issue, Kent and Medway ICB have recently implemented a Dementia Care Coordinator role (DCC). For nine months, from July 2021, the ICB funded nine DCC posts to improve care for people with dementia and their families. Each DCC was assigned to a Primary Care Network (collection of GP practices covering 30,000 -50,000 people). The role is proactive, supporting patients and their carers to navigate the care system from pre diagnosis to end of life care including bereavement support, as needed. Three DCCs attended a 90 minute online focus group. Data were subsequently transcribed and analysed using thematic analysis which is a rigorous analytical approach to qualitative data. Findings indicate that, according to DCCs, the service appears to reduce anxiety and worry amongst people living with dementia and their carers across all points of the dementia journey. Knowing that a key point of contact is available to them means that when they notice a change in their wellbeing, they may feel more inclined to contact an impartial, non-clinical individual for signposting. In the meantime, DCCs weave webs of care around people living with dementia so to provide the best possible support. DCCs found it challenging at times to: (1) work with GPs; (2) to support people living with dementia whilst also living alone; (3) manage service user and carer expectations about their role and: (4) to manage their growing patient lists and workload. Overall, to ensure a sustainable service, key recommendations in need of further exploration include: (1) ensuring buy in from key stakeholders, specifically GPs; (2) facilitating staff support and training including clinical supervision/ observations, and: (3) ensuring the service is adequately staffed to protect staff workload and ensure sufficient capacity to enable delivery of high-quality care to service users. A larger scale evaluation is currently underway, due to be completed in October 2024 (see Abrams et al., 2023 for further details).

A range of measures to improve service delivery have been introduced among persisting concerns about staff shortages in general practice. Innovations include practice networks, multidisciplinary roles, and use of digital technologies. Yet challenges remain that affect both patient care delivery and staff. Therefore, identifying what matters from a workforce perspective will help identify what matters to those delivering services. To prioritise strengths, challenges, and possible solutions for service delivery from the perspective of the workforce. An online survey (3 open questions) was circulated to NHS general practice employees in the UK by NHS England communication channels and other professional networks. Data were analysed thematically. Priorities were cross checked against existing literature to identify and map knowledge. Priorities were ranked by survey responders to produce a final top ten. There were 93 staff including clinical and non-clinical groups who participated. Four themes emerged from survey data including: 1) core strengths; 2) patient-workforce interface; 3) working environment; and 4) service integration.Twenty priorities were consolidated from survey responses and cross-checked against 270 identified articles. The top 10 priorities included: volume of work; consultations; patient behaviour; patient health education; complex patient needs (patient-workforce interface); employment pay and conditions; overwhelming pressure (working conditions); funding; workload dumping; and interfaces with secondary care (service integration). These priorities span the patient-workforce-service delivery nexus and were determined as interconnected. The top 10 service delivery priorities require future policy solutions that are holistic and address underlying causes. Future research needs to explore interdependencies across the patient-workforce-service delivery nexus.

Context: UK General Practice is being shaped by new ways of working with the release of both the NHS long-term plan and GP contract (BMA, 2019; NHS, 2019). Multidisciplinary teams and workforce expansion see the shifting, sharing, mixing and delegation of traditional GP tasks to other staff such as community paramedics. One of these tasks is the delegation of patient home visits in order to reduce both GP workload and hospital admissions. Yet the mechanisms of delegation (how and why delegation occurs) remain opaque and are likely to be highly dependent on a range of contexts. Objective: Our evidence synthesis explores the ways in which delegation of home visits relies upon context, which subsequently affects both patient outcomes and clinical workload within primary care settings. Study Design: Evidence is consolidated through a systematic realist review. Dataset: We have synthesised a range of relevant data including qualitative, quantitative, mixed-methods research and grey literature. Population: A total of 70 studies relating to primary care, with similar healthcare systems to the UK discussing delegation are included. Outcome Measures: A realist review produces context-mechanism-outcome configurations, which provide causal explanations. Results: Preliminary findings will be presented. Contexts such as the nature of employment, patient conditions and GP perspectives to delegation will be articulated. The impact on patient satisfaction and clinical workload will be discussed in relation to outcomes. Mechanisms such as risk tolerance and trust will be elucidated and the tensions between multi-disciplinary professional identities highlighted. Expected Outcomes: Our findings and causal explanations will produce review findings with potential to help future implementation of delegated home visits and provide guidance to support GP decision-making about how and when to delegate patient home visits.

Background Recent policy initiatives seeking to address the workforce crisis in general practice have promoted greater multi-disciplinarity. Evidence is lacking on how changes in staffing and the relational climate in practice teams affect the experiences of staff and patients. Aim To synthesise evidence on how the composition of the practice workforce and team climate affect staff job satisfaction and burnout, and the processes and quality of care for patients. Design & setting This is a systematic literature review of international evidence. Method Four different searches were carried out using MEDLINE, Embase, Cochrane, CINAHL PsycINFO and Web of Science. Evidence from English language papers from 2012–2022 was identified, with no restriction on study design. PRISMA guidelines were followed and data were synthesised thematically. Results Eleven studies in primary healthcare settings were included, ten from US integrated healthcare systems, one from Canada. Findings indicate that when teams are understaffed and work environments are stressful, patient care and staff wellbeing suffer. However, a good relational climate can buffer against burnout and protect patient care quality in situations of high workload. Good team dynamics and stable team membership are important for patient care coordination and job satisfaction. Women physicians are at greater risk of burnout. Conclusion Evidence regarding team composition and team climate in relation to staff and patient outcomes in general practice remains limited. Challenges exist when drawing conclusions across different team compositions and definitions of team climate. Further research is needed to explore the conditions that generate a ‘good’ climate.

Using qualitative interview data (n = 142 interviews) generated with 50 nurses, over the course of the COVID-19 pandemic, this paper traces the trajectories of nurses in the UK and attempts to unpick the interplay between structure and agency in their narratives. Interviews were inductively analysed for themes and an additional narrative analysis was undertaken to preserve the form of each participant's narrative. We argue that nurses' pandemic trajectories occurred within the 'psychological vulnerability-stigma nexus' which operates within health and social care providers in the UK and whilst constraining nurses' agency at times it could also provide an impetus to act agentically. We found that the nurses' COVID-19 trajectories were characterised by: getting by, getting out (job-hopping) getting needs met and getting organised. We call for more considered systemic support to be generated and consistently provided to nurses to ensure retention of nurses and the security of society to avoid exacerbating existing workforce shortages.

International governments, universities, and health and social care organisations celebrated the 40th anniversary of the Alma-Ata Declaration in October 2018. Alma-Ata1 was a landmark global commitment to primary health care (PHC), which conceptualised health, not only as provision of biomedical care, but also emphasised the importance of social and economic factors. This anniversary has been marked with the publication of the Astana Declaration in Kazakhstan 25–26 October 2018,2 which will contribute to events next year supporting ‘universal health coverage’ (UHC) and the 2030 Agenda for Sustainable Development Goals (SDG).

In this editorial, we tell the story of how the Special Issue on Critical Perspectives in Work and Organizational Psychology (CWOP) came about, how it fits within the broader agenda of building a critical community within Work and Organizational Psychology, and how future research and thought may be inspired by the collection of critical papers related to work and organizational psychology. We introduce the term “criticalizing” as a key concept in how the Special Issue was developed by the editorial team and the authors. Criticalizing moves beyond fixed static notions of “critical” scholarship toward a process of engaging in more fluid, expansive, and creative perspectives on the scholarship within work and organizational psychology. We illustrate how the set of papers within the Special Issue engages in such criticalizing of the field and offer new ways of thinking about and researching relevant topics in work and organizational psychology.

Aim: To critically examine nurses experiences of speaking up during COVID-19 and the consequences of doing so. Design: Longitudinal qualitative study Methods: Participants were purposively sampled to represent differing geographical locations, specialities, settings and redeployment experiences. They were interviewed (remotely) between July 2020 and April 2022 using a semi-structured interview topic guide. Results: Three key themes emerged inductively from our analysis including: (1) Under threat: The ability to speak up or not; (2) Risk tolerance and avoidance: Consequences of speaking up; and (3) Deafness and hostility: Responses to speaking up. Nurses reported that their attempts to speak up typically focused on PPE, patient safety and redeployment. Findings indicate that when NHS Trusts and community services initiated their pandemic response policies, nurses’ opportunities to speak up were frequently thwarted. Conclusion: Accounts presented in this paper include nurses’ feeling a sense of futility or of suffering in silence in relation to speaking up. Nurses also fear the consequences of speaking up. Those who did speak up encountered a ‘deaf’ or hostile response, leaving nurses feeling disregarded by their organisation. This points to missed opportunities to learn from those on the frontline. Impact: Speaking up interventions need to focus on enhancing the skills to both speak up, and respond appropriately, particularly when power, hierarchy, fear and threat might be concerned. Patient or Public Contribution: Nurses working clinically during Covid-19 were involved in the development of this study. Participants were also involved in the development of our interview topic guide and comments obtained from the initial (anonymised survey) helped to shape the study design.

Background Social prescribing is a way of addressing the ‘non-medical’ needs (e.g. loneliness, debt, housing problems) that can affect people’s health and well-being. Connector schemes (e.g. delivered by care navigators or link workers) have become a key component to social prescribing’s delivery. Those in this role support patients by either (a) signposting them to relevant local assets (e.g. groups, organisations, charities, activities, events) or (b) taking time to assist them in identifying and prioritising their ‘non-medical’ needs and connecting them to relevant local assets. To understand how such connector schemes work, for whom, why and in what circumstances, we conducted a realist review. Method A search of electronic databases was supplemented with Google alerts and reference checking to locate grey literature. In addition, we sent a Freedom of Information request to all Clinical Commissioning Groups in England to identify any further evaluations of social prescribing connector schemes. Included studies were from the UK and focused on connector schemes for adult patients (18+ years) related to primary care. Results Our searches resulted in 118 included documents, from which data were extracted to produce context-mechanism-outcome configurations (CMOCs). These CMOCs underpinned our emerging programme theory that centred on the essential role of ‘buy-in’ and connections. This was refined further by turning to existing theories on (a) social capital and (b) patient activation. Conclusion Our realist review highlights how connector roles, especially link workers, represent a vehicle for accruing social capital (e.g. trust, sense of belonging, practical support). We propose that this then gives patients the confidence, motivation, connections, knowledge and skills to manage their own well-being, thereby reducing their reliance on GPs. We also emphasise within the programme theory situations that could result in unintended consequences (e.g. increased demand on GPs).

To provide effective, comprehensive care to increasingly complex patients in Canadian communities, healthcare providers are shifting from solo providers of primary care to interprofessional, team-based primary healthcare services. Team-based care is considered one of the most effective means of caring for complex patients, including frail elders and individuals with chronic illness, mental health issues and addictions. Team-based care relies on effective team processes, the social or relational processes that enhance team collaboration and decision making. This realist review will highlight the team processes associated with high-performing teams and provide team development and sustainment strategies for providers and healthcare decision makers.

Caring for people with dementia often necessitates inter-professional and inter-agency working but there is limited evidence of how home care staff work as a team and with professionals from different agencies. Through analysis of semi-structured interviews, we explored the experiences of home care workers (n = 30) and managers of home care services (n = 13) in England (2016‐17). Both groups sought to collaboratively establish formal and informal practices of teamwork. Beyond the home care agency, experiences of interacting with the wider health and care workforce differed. More explicit encouragement of support for home care workers is needed by other professionals and their employers.

Problem Recent policies including the NHS long term plan (NHS, 2019) and the new GP contract (BMA, 2019) have re-shaped ways of working in General Practice. In particular, multidisciplinary teams and workforce expansion are seeing the shifting, sharing, mixing and delegation of traditional GP tasks to other staff groups such as community paramedics. One of these tasks is the delegation of patient home visits in order to reduce both GP workload and hospital admissions. Yet the mechanisms of delegation (i.e. how and why delegation occurs) remain opaque and are likely to be highly dependent on a range of contexts. Our synthesis of published evidence aims to explore the ways in which delegation of a home visit relies on context which subsequently affects both patient outcomes and clinical workload within primary care settings. Approach Using a realist approach we have synthesised a range of data including qualitative, quantitative and mixed-methods research in addition to grey literature. We have followed the systematic realist review stages advocated by Pawson, making visible the causal explanations of contexts and mechanisms in relation to outcomes regarding delegated home visits through our programme theory. Findings Contexts such as the nature of employment, patient conditions and GP perspectives to delegation will be articulated. The impact on patient satisfaction and clinical workload will be discussed in relation to outcomes. Mechanisms such as risk tolerance and trust will be elucidated and the tensions between multi-disciplinary professional identities will be highlighted. Consequences Our findings and causal explanations are anticipated to produce review findings that may help with future implementation of delegated home visits and provide guidance to support GP decision-making to delegate home visits to patients (or not).

On Wednesday 23rd October, Sophie Park and Ruth Abrams, (researchers based within UCL’s Primary Care and Population Health department), in collaboration with the Menagerie Theatre Company opened the doors to Bloomsbury Theatre to introduce, ‘Is there a doctor in the house? A performance and theatre workshop’. This event was a unique theatre experience, following the journey of a patient and carer as they navigated the twists and turns of our healthcare system. The purpose of our event was to discuss, with healthcare practitioners, patients, students and the general public, the three important issues identified in our evidence synthesis on delegated home visits within primary care. This research was funded by the School for Primary Care Research as part of a bigger collaborative project on evidence synthesis, the evidence synthesis working group. Our findings suggest that (1) whilst patients report short-term satisfaction when visited by an alternative health professional, the impact this has on their health (and long-term outcomes) is less clear; (2) a GP may feel home visit delegation is a risky option unless they have high levels of trust and experience with the wider multidisciplinary team; and (3) the healthcare professional receiving the delegated home visit may benefit from being integrated into general practice. In the longer-term however, these posts may not be sustainable if staff feel their clinical autonomy is limited by the delegation process.

This entry provides an overview of the concept Fantasy in organizational psychology. It describes the history of the term including its theoretical origins from within the field of psychoanalysis. Following this overview, key concepts that inform Fantasy are explained. Finally, a brief critique, and acknowledgement of future directions for the field are provided including the need to situate individual fantasies within a broad, socio-cultural frame. Examples of how Fantasy has been used within organizational literature are discussed.

Extant selection and assessment literature predominantly utilises quantitative methodology and hypothetical job rejection scenarios to assess candidate rejection experiences following face-to-face interviews. This often overlooks more nuanced, lived experiences of real job seekers facing multiple rejections, reflective of current labour market turbulence. Informed by Karl Weick’s (1995) organisational sense-making approach, the present study sought to explore the subjective feelings and sense-making processes of actual job applicants. Using semi-structured interviews and Interpretative Phenomenological Analysis (IPA), the experiences of 10 active job seekers (rejected on 2-5 consecutive occasions following face-to-face interviews) were investigated. The effects of cumulative rejections on job seekers’ sense of identity and how they manage to make sense of these rejections was examined. Findings suggest that cumulative job rejections negatively affect social identity and feelings of self-worth, especially when sensemaking is hindered by a lack of, or inappropriate, feedback. Where constructive and job relevant feedback is delivered by an interview panel member, the rejected applicant is better able to make sense of the rejection in a way that supports self-efficacy and personal identity. IPA as a methodology is limited by its small sample size and therefore findings are not generalizable. Extending the preliminary findings from the present study to a range of assessment domains, with larger sample sizes, is now recommended. The importance of applying findings from across research fields to inform best practice in assessment and selection (e.g. to avoid undermining individual identity and esteem) is emphasised.

There is a lack of evidence on the experiences of the home care workforce on providing care up to the end of life for older people with dementia. Taking an inductive approach, this empirical study explored the subjective experiences and challenges facing the home care workforce caring for people with dementia, up to the end of life. Using semi-structured interviews and Framework Analysis, the experiences of 28 home care workers and their managers (n=12) were investigated in 2016 in a range of home care services in the South-East and London regions of England. The findings suggest that blurred boundaries, the need for communication, the constant flux of a home care worker’s role and their perceptions of a client’s death were important factors in their work. This paper elaborates on the theme of blurred boundaries. The nature of this work may result in personal attachments being formed with older clients and families beyond professional relationship. Many participants described experiencing a conflict between completing a task in the allocated time, alongside having the time to provide relationship-centred care to older people and often their spouses. Operating as a lone worker in situations of potential stress and distress creates environments where rigid employment relationships are hard to sustain. From the managers’ perspective, cultural boundaries and the role of the supervisor in helping maintain boundaries at a distance are explored. The importance of applying these findings to home care practice and human resources management will be discussed.

Background Unprofessional behaviour (UB) between staff encompasses various behaviours, including incivility, microaggressions, harassment, and bullying. UB is pervasive in acute healthcare settings and disproportionately impacts minoritised staff. UB has detrimental effects on staff wellbeing, patient safety and organisational resources. While interventions have been implemented to mitigate UB, there is limited understanding of how and why they may work and for whom. Methods This study utilised a realist review methodology with stakeholder input to improve understanding of these complex context-dependent interventions. Initial programme theories were formulated drawing upon scoping searches and reports known to the study team. Purposive systematic searches were conducted to gather grey and published global literature from databases. Documents were selected if relevant to UB in acute care settings while considering rigour and relevance. Data were extracted from these reports, synthesised, and initial theories tested, to produce refined programme theories. Results Of 2977 deduplicated records, 148 full text reports were included with 42 reports describing interventions to address UB in acute healthcare settings. Interventions drew on 13 types of behaviour change strategies and were categorised into five types of intervention (1) single session (i.e. one off); (2) multiple session; (3) single or multiple sessions combined with other actions (e.g. training sessions plus a code of conduct); (4) professional accountability and reporting programmes and; (5) structured culture change interventions. We formulated 55 context-mechanism-outcome configurations to explain how, why, and when these interventions work. We identified twelve key dynamics to consider in intervention design, including importance of addressing systemic contributors, rebuilding trust in managers, and promoting a psychologically safe culture; fifteen implementation principles were identified to address these dynamics. Conclusions Interventions to address UB are still at an early stage of development, and their effectiveness to reduce UB and improve patient safety is unclear. Future interventions should incorporate knowledge from behavioural and implementation science to affect behaviour change; draw on multiple concurrent strategies to address systemic contributors to UB; and consider the undue burden of UB on minoritised groups.

Aim To critically evaluate the concepts of harm and re-traumatization in the research process and to explore the ethical implications of conducting research on distressing topics using our research on the experiences of nurses working during the COVID-19 pandemic as an exemplar. Design Longitudinal qualitative interview study. Methods Using qualitative narrative interviews, we explored the impacts of the COVID-19 pandemic on nurses' psychological well-being in the UK. Results To reduce the potential for harm to both research participants and researchers, the members of the research team were keen to establish ways to reduce the power differential between the researcher and participants. We found that our collaborative and team-based approach, with participant autonomy and researcher reflexivity embedded into the research framework, enabled the sensitive generation of data. Conclusion Reduction of potential harm for both participants and researchers in the generation of at times highly distressing data with a traumatized population was achieved through a respectful, honest and empathetic approach within a team that met frequently for reflection. Impact The research participants were not harmed by our research, instead they expressed gratitude at being given space and time to tell their stories in a supportive environment. Our work advances nursing knowledge through accentuating the value of giving autonomy to research participants to control their stories whilst working within a supportive research team with emphasis placed on reflexivity and debriefing. Patient and Public Contribution Nurses working clinically during COVID-19 were involved in the development of this study. Nurse participants were given autonomy over how and when they participated in the research process.

In a recent expose called ‘GPs: Why Can’t I Get an Appointment?’, a Panorama documentary, which aired on BBC1 on Wednesday 8th May, emphasised the current limits of and pressures on the NHS system. The programme featured interviews with overworked GPs and allied healthcare professionals, painting a rather bleak picture. Practices are merging and closing at an ever increasing rate. Patient loads increase as patient lists are subsumed. Patient multi-morbidities have increased the need for chronic conditions to be monitored with regular GP appointments. Yet on average patients wait a minimum of two weeks for a routine appointment. Early retirement and a limited flow of trainees into General Practice also contribute to the strain, making practice sustainability difficult to envisage. Inevitably, pressure and frustration are being felt amongst both patient groups and the primary care workforce.

Background The experiences and beliefs of the home care workforce supporting people with dementia to live in their own homes up to the end of life have been relatively ignored in research. Methods This qualitative empirical study conducted in 2016, interviewed 28 home care workers and 12 managers from a range of home care agencies in South-East England and London. Framework analysis was conducted to identify themes or consistencies in the data. Results Preliminary findings suggest that blurred boundaries, the need for communication, the constant flux of a home care worker’s role and their perceptions of a client’s death were important factors in their work. This paper elaborates on the theme of “perceptions of a client’s death”. This encompasses participants’ experiences of a client’s death; the relevance of ‘emotional labour’ to explain the impact of their actions and reactions; and support in place to contextualise their experiences. Participants described close relationships with clients, at times resulting in strong attachments that made the process of grieving harder. A blurring of boundaries was reported regarding their role when the client’s death occurred, with some families wanting to be left alone, whilst current employment practices require the worker to stay in the home until professionals arrived. Moreover, home care workers were generally instructed not to touch the body, while some family requested assistance with cleaning, laying out, preparing or moving the body. Participants reported a range of sources of support, mainly from personal family and friends, and other colleagues. However, only a small proportion of staff reported being offered individual telephone support or group supervision to discuss work experiences. Many worked in isolation and felt there were few avenues for support from their employers. Conclusions Home care workers provide care to people with dementia at the end of life in isolation, with many experiencing lack of clarity in their caring role and limited support as their client nears the end of their life. Preliminary findings from this study may be helpful in developing support resources for home care practice and human resources management.

Background: Recent policy initiatives seeking to address the workforce crisis in general practice have promoted greater multidisciplinarity. Evidence is lacking on how changes in staffing and the relational climate in practice teams affect the experiences of staff and patients. Aim: To synthesise evidence on how the composition of the practice workforce and team climate affect staff job satisfaction and burnout, and the processes and quality of care for patients. Method: Four different searches were carried out between December 2021 and March 2022 using MEDLINE, Embase, Cochrane, CINAHL PsycINFO and Web of Science. PRISMA guidelines were followed and data were synthesised thematically. Results: Eleven studies set in primary care were included, 10 from US integrated healthcare systems, one from Canada. Findings indicate that when teams are understaffed and work environments are stressful, patient care and staff wellbeing suffer. However, a good relational climate can buffer against burnout and protect patient care. Good team dynamics and team cohesion have a greater impact on job satisfaction and patient care coordination than team composition; stable team membership is also important. Better patient experiences are associated with female physicians. However, these same physicians are at higher risk of burnout. Conclusion: Evidence regarding team composition and team climate in relation to staff and patient outcomes remains limited. Challenges exist when drawing conclusions across different team compositions and differing definitions of team climate. Future research may benefit from exploring the conditions that generate a productive team climate.

Introduction In western countries, early visiting services (EVS) have been proposed as a recent intervention to reduce both general practitioner workload and hospital admissions among housebound individuals experiencing a healthcare need within the community. EVS involves the delegation of the patient home visits to other staff groups such as paramedics or nursing staff. However, the principles of organising this care are unknown and it remains unclear how different contexts, such as patient conditions and the processes of organising EVS influence care outcomes. A review has been designed to understand how EVS are enacted and, specifically, who benefits, why, how and when in order to provide further insight into the design and delivery of EVS. Methods and analysis The purpose of this review is to produce findings that provide explanations of how and why EVS contexts influence their associated outcomes. Evidence on EVS will be consolidated through realist review—a theory-driven approach to evidence synthesis. A realist approach is needed as EVS is a complex intervention. What EVS achieve is likely to vary for different individuals and contexts. We expect to synthesise a range of relevant data such as qualitative, quantitative and mixed-method research in the following stages: devising an initial programme theory, searching evidence, selecting appropriate documents, extracting data, synthesising and refining the programme theory.

Pick-and-mix or 'portfolio' careers are increasingly popular in general practice and are a dominant strand of recruitment initiatives in the UK and Canada. Portfolio careers are frequently framed as GPs adopting roles outside of and in addition to general practice, for example, working in clinics or other organisations, offering subspecialist care. 'Portfolio GPs' are generally employed on a short-term or sessional contract basis, in contrast to 'partnership' or salaried employment models. Advertising 'variety' for new GPs appears sensible given worldwide workforce shortages and the promise of work–life balance from adaptable work hours. When asked about career intentions, medical students expressing interest in family medicine frequently add the caveat 'GP with a special interest'. Graduates are attracted to developing expertise in subspecialties and working in different contexts. Yet, in supporting career flexibility, we may in fact diminish the breadth of thinking as the cornerstone of general practice expertise and increase the vulnerability of GP careers. In this article, the authors reflect on the untoward clinical and educational consequences of 'pick-and-mix general practice' as a potentially counter-productive message capable of eroding the complex nature of general practice work.

Introduction Unprofessional behaviours encompass many behaviours including bullying, harassment and microaggressions. These behaviours between healthcare staff are problematic; they affect people’s ability to work, to feel psychologically safe at work and speak up and to deliver safe care to patients. Almost a fifth of UK National Health Service staff experience unprofessional behaviours in the workplace, with higher incidence in acute care settings and for staff from minority backgrounds. Existing analyses have investigated the effectiveness of strategies to reduce these behaviours. We seek to go beyond these, to understand the range and causes of such behaviours, their negative effects and how mitigation strategies may work, in which contexts and for whom. Methods and analysis This study uses a realist review methodology with stakeholder input comprising a number of iterative steps: (1) formulating initial programme theories drawing on informal literature searches and literature already known to the study team, (2) performing systematic and purposive searches for grey and peer-reviewed literature on Embase, CINAHL and MEDLINE databases as well as Google and Google Scholar, (3) selecting appropriate documents while considering rigour and relevance, (4) extracting data, (5) and synthesising and (6) refining the programme theories by testing the theories against the newly identified literature. Ethics and dissemination Ethical review is not required as this study is a secondary research. An impact strategy has been developed which includes working closely with key stakeholders throughout the project. Step 7 of our project will develop pragmatic resources for managers and professionals, tailoring contextually-sensitive strategies to reduce unprofessional behaviours, identifying what works for which groups. We will be guided by the ‘Evidence Integration Triangle’ to implement the best strategies to reduce unprofessional behaviours in given contexts. Dissemination will occur through presentation at conferences, innovative methods (cartoons, videos, animations and/or interactive performances) and peer-reviewed journals.

Background Pre-COVID-19 research highlighted the nursing profession worldwide as being at high risk from symptoms of burnout, post-traumatic stress disorder (PTSD) and suicide. The World Health Organization declared a pandemic on 11th March 2020 due to the sustained risk of further global spread of COVID-19. The high healthcare burden associated with COVID-19 has increased nurses’ trauma and workload, thereby exacerbating pressure on an already strained workforce and causing additional psychological distress for staff. Objectives The Impact of COVID-19 on Nurses (ICON) interview study examined the impacts of the pandemic on frontline nursing staff's psychosocial and emotional wellbeing. Design Longitudinal qualitative interview study. Settings Nurses who had completed time 1 and 2 of the ICON survey were sampled to include a range of UK work settings including acute, primary and community care and care homes. Interviewees were purposively sampled for maximum variation to cover a broad range of personal and professional factors, and experiences during the COVID-19 pandemic, including redeployment. Methods Nurses participated in qualitative in-depth narrative interviews after the first wave of COVID-19 in July 2020 (n=27) and again at the beginning of the second wave in December 2020 (n=25) via video and audio platform software. Rigorous qualitative narrative analysis was undertaken both cross-sectionally (within wave) and longitudinally (cross wave) to explore issues of consistency and change. Results The terms moral distress, compassion fatigue, burnout and PTSD describe the emotional states reported by the majority of interviewees leading many to consider leaving the profession. Causes of this identified included care delivery challenges; insufficient staff and training; PPE challenges and frustrations. Four themes were identified: (1) ‘Deathscapes’ and impoverished care (2) Systemic challenges and self-preservation (3) Emotional exhaustion and (4) (Un)helpful support. Conclusions Nurses have been deeply affected by what they have experienced and are forever altered with the impacts of COVID-19 persisting and deeply felt. There is an urgent need to tackle stigma to create a psychologically safe working environment and for a national COVID-19 nursing workforce recovery strategy to help restore nurse's well-being and demonstrate a valuing of the nursing workforce and therefore support retention.

Saudi Arabia (SA) has a rapidly developing universal healthcare system which is maturing from its hospital focused origins. However, health service usage suggests that up to 65% of the cases seen in emergency departments were classified as non-urgent and could have been appropriately managed in primary healthcare (PHC) settings. Primary care development in SA has lagged behind secondary care, and evidence suggests that Saudi citizens are currently ambivalent or dissatisfied with their PHC services. Previous research has focused on the quality and patient satisfaction of PHC services in SA. Yet, uncertainty still exists about causal explanations for patient engagement with PHC services and what refinements are needed for PHC. Less attention has been paid to how patient engagement strategies might work differently, which is increasingly recognised as important in PHC services. The aim of this review is to understand the causal explanations for patient engagement with PHC and to generate theory of how the intended outcome of patient engagement with PHC in SA might be achieved through identified contexts and mechanisms. A realist review approach will be used to synthesise the evidence. Databases including Medline, EMBASE and CINAHL will be searched. Literature will be included if it has relevance to the research question, and is trustworthy in nature. All document types will be screened including peer reviewed articles, relevant grey literature and related media items. All study types will be included. Stakeholders' feedback will also inform our review. A realist approach is suitable for this review because patient engagement with PHC services is a complex phenomenon. A range of different relevant data will be included in the following stages: developing an initial programme theory, searching the evidence, selecting data, extracting data, synthesising data and refining the programme theory. This study will use secondary data, and stakeholders are involved only to shape our understanding of the important contexts in patient engagement; hence, a formal ethics review is not required. Findings will be disseminated in a peer-reviewed journal and at relevant conferences. CRD42020175955.