School of Hospitality and Tourism Management

A global leader

We are ranked 1st in the UK and 2nd in the world for hospitality and tourism management in the Shanghai Global Ranking of Academic Subjects 2023. We are 1st in the UK and 15th in the world for hospitality and leisure management in the QS World University Rankings by Subject 2024. We are also 1st for tourism, transport, travel and heritage studies in the Complete University Guide 2025.

Our departments

Covid-19 research in hospitality and tourism

Our lives and our industry have been deeply impacted by the pandemic and the global lockdown that came with it. In these unprecedented times researchers at SHTM have worked closely with industry to learn about the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses. We are dedicated to support the hospitality, tourism, events, transport industry and related sectors with our research and wish to share it as widely as possible.


We are globally recognised for providing industry-specific business services and educational programmes in hospitality, tourism, transport, and events management. We engage industry in our world leading education and research activities.

Head of School

Professor Iis Tussyadiah

Head of School of Hospitality and Tourism Management

Professor Iis Tussyadiah is Professor of Intelligent Systems in Service, Head of School of Hospitality and Tourism Management, and Fellow of the Surrey Institute for People-Centred Artificial Intelligence at University of Surrey. Iis conducts research on digital transformation in the services sector, focusing on human-computer interaction, consumer behaviour, and manag...

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Proudly introducing Maksim Soshkin of World Economic Forum as a speaker at #SURREY2023 #BACK4GOOD Ministerial Round…
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Check out this podast: Dr @SumeetraRam, Prof Emily Ma and Dr Lorna Wang reflect on key barriers and opportunities f…
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Research in 60 seconds! MUST WATCH! Who are woman more likely to share an autonomous vehicle (AV) ride with? Eviden…