School of Hospitality and Tourism Management

A global leader

We are ranked 1st in the UK and 2nd in the world for hospitality and tourism management in the Shanghai Global Ranking of Academic Subjects 2022. We are 1st in the UK and 15th in the world for hospitality and leisure management in the QS World University Rankings by Subject 2023. We are also 1st for tourism, transport, travel and heritage studies in the Complete University Guide 2023.

Our departments

Surrey 2023 Conference

Under the theme of “Bringing Hospitality, Tourism, Transport and Events Back for Good”, the Surrey 2023 Conference will bring together researchers, educators, students, practitioners and policymakers to share visions, expertise, experiences and best practices in hospitality, tourism, transport and events to create an action framework for building a more responsible and resilient industry.

Covid-19 research in hospitality and tourism

Our lives and our industry have been deeply impacted by the pandemic and the global lockdown that came with it. In these unprecedented times researchers at SHTM have worked closely with industry to learn about the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses. We are dedicated to support the hospitality, tourism, events, transport industry and related sectors with our research and wish to share it as widely as possible.


We are globally recognised for providing industry-specific business services and educational programmes in hospitality, tourism, transport, and events management. We engage industry in our world leading education and research activities.

Head of School

Professor Iis Tussyadiah

Head of School of Hospitality and Tourism Management

Professor Iis Tussyadiah is Professor of Intelligent Systems in Service, Head of School of Hospitality and Tourism Management, and Fellow of the Surrey Institute for People-Centred Artificial Intelligence at University of Surrey.  Iis conducts research on digital transformation in the services sector, focusing on human-computer interaction, consumer behaviour, and m...

Stay connected


Twitter profile image for SHTMatSurrey
Thank you to Tom Baum and his team for the interesting presentation and for answering all the questions during our…
Twitter profile image for SHTMatSurrey
This week's Digest features the work of Dr Jihwan Yeon and colleagues who examined 61 articles about the financial…
Twitter profile image for SHTMatSurrey
Dr. Frankie O'Connell, has been featured in the Financial Times & shared his insights on the ongoing surge in deman…