School of Hospitality and Tourism Management

A global leader

We are ranked 1st in the UK and 3rd in the world for hospitality and tourism management in the Shanghai Global Ranking of Academic Subjects 2021. We are 1st in the UK and 14th in the world for hospitality and leisure management in the QS World University Rankings by Subject 2022. We are also in the top ten for tourism, transport, travel and heritage in the Complete University Guide 2022.

Our departments

Covid-19 research in hospitality and tourism

Our lives and our industry have been deeply impacted by the pandemic and the global lockdown that came with it. In these unprecedented times researchers at SHTM have worked closely with industry to learn about the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses. We are dedicated to support the hospitality, tourism, events, transport industry and related sectors with our research and wish to share it as widely as possible.


We are globally recognised for providing industry-specific business services and educational programmes in hospitality, tourism, transport, and events management. We engage industry in our world leading education and research activities.


Head of School

Professor Iis Tussyadiah

Head of School of Hospitality and Tourism Management

Iis Tussyadiah is Professor of Intelligent Systems in Service, Head of School of Hospitality and Tourism Management, and Fellow of the Surrey Institute for People-Centred Artificial Intelligence at University of Surrey. Iis conducts research on digital transformation in the travel and hospitality industry, focusing on human-computer interaction, consumer behavior, and mobil...

Stay connected


Twitter profile image for SHTMatSurrey
Experimentation with store formats in the Quick Service Restaurant sector continue. In this @SHTMatSurrey Industry…
Twitter profile image for SHTMatSurrey
Calling all SHTM students! Do you want to standout and improve your LinkedIn game? If so, sign up to this FREE even…
Twitter profile image for SHTMatSurrey
Prof Gang Li, Dr @TracyShiXu, Dr Yanning Li and PhD researcher, already graduated, Dr Yitong Yu, explore in this we…