School of Hospitality and Tourism Management

A global leader

We are ranked 1st in the UK and 11th in the world for hospitality and leisure management in the QS World University Rankings by Subject 2021. We are also 2nd for hospitality, leisure, recreation and tourism in the Complete University Guide 2021.

Our departments

Covid-19 research in hospitality and tourism

Our lives and our industry have been deeply impacted by the pandemic and the global lockdown that came with it. In these unprecedented times researchers at SHTM have worked closely with industry to learn about the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses. We are dedicated to support the hospitality, tourism, events, transport industry and related sectors with our research and wish to share it as widely as possible.


We are globally recognised for providing industry-specific business services and educational programmes in hospitality, tourism, transport, and events management. We engage industry in our world leading education and research activities.

Head of School

Professor Iis Tussyadiah

Acting Head of School of Hospitality and Tourism Management

Iis Tussyadiah is Professor of Intelligent Systems in Service and Acting Head of School of Hospitality and Tourism Management at University of Surrey. Iis conducts research on digital transformation in the travel and hospitality industry, focusing on human-computer interaction, consumer behavior, and mobility. She investigates the applications and implications of intel...

Stay connected


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We are proud to co-sponsor #IWTTF 2021 @WTMWomen. Looking forward to great discussions with speakers including our…
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Applications are now open for our free #virtual #Year12 #TasterDay on Mon 12 April, 1pm! If you are in #Year12, si…
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How do professionals perceive the impact of COVID-19 changes to business travel practices on their productivity & w…

Contact us

  • Phone:  +44 (0)1483 686300
  • Fax:  +44 (0)1483 686346

Find us

School of Hospitality and Tourism Management
Austin Pearce Building (AP)
University of Surrey