School of Hospitality and Tourism Management

A global leader

We are ranked 1st in the UK and 3rd in the world for hospitality and tourism management in the Shanghai Global Ranking of Academic Subjects 2021. We are 1st in the UK and 11th in the world for hospitality and leisure management in the QS World University Rankings by Subject 2021. We are also in the top ten for tourism, transport, travel and heritage in the Complete University Guide 2022.

Our departments

Covid-19 research banner

Covid-19 research in hospitality and tourism

Our lives and our industry have been deeply impacted by the pandemic and the global lockdown that came with it. In these unprecedented times researchers at SHTM have worked closely with industry to learn about the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses. We are dedicated to support the hospitality, tourism, events, transport industry and related sectors with our research and wish to share it as widely as possible.

Business

We are globally recognised for providing industry-specific business services and educational programmes in hospitality, tourism, transport, and events management. We engage industry in our world leading education and research activities.

Head of School

Professor Iis Tussyadiah

Head of School of Hospitality and Tourism Management

Iis Tussyadiah is Professor of Intelligent Systems in Service and Head of School of Hospitality and Tourism Management at University of Surrey. Iis conducts research on digital transformation in the travel and hospitality industry, focusing on human-computer interaction, consumer behavior, and mobility. She investigates the applications and implications of intelligent ...

Stay connected

@SHTMatSurrey

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We share a study by Dr @AlbertKimbu & co on socio-psychological #wellbeing of employees who are made #redundant due… https://t.co/rdHVCNB9Hd
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RESEARCH IN 60 SECONDS - MUST WATCH!#COVID19 affected hospitality, resulting in innovations. A statistical event a… https://t.co/PfTHgv9PH0
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The #COVID19Pandemic led to a greater desire from patrons to eat & drink al fresco matched by operators keen to exp… https://t.co/28SGFih5Ku