Accessibility statement for MySurrey

The MySurrey website is run by the University of Surrey. 

The University of Surrey is committed to making the information and resources on its MySurrey website accessible to all users. We aim to follow internationally accepted web standards that give members of the public and members of the University community full access to information on our site. 

The Worldwide Web Consortium (W3C) has produced guidelines for making web content accessible

If you have any difficulty in accessing the content of this site, please contact the Web Support team and we will provide assistance: web-support@surrey.ac.uk.

Accessibility statement

This accessibility statement applies to the University of Surrey's MySurrey website, my.surrey.ac.uk, whose audience is current students. 

This website is run by the University of Surrey. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re making the website text as simple as possible to understand, though we understand there is always more work that can be done to improve this. Our digital content team checks the readability score of pages when reviewing site sections and work with content owners to improve the readability score. 

  • Images will have descriptions, though not all these descriptions may be helpful to users.
  • Most older PDF documents are not fully accessible to screen reader software.
  • Live video streams may not have captions.
  • Some older embedded videos may not have captions or audio descriptions (or rely on automated captions).
  • Some of our links are non-descriptive to screen reader users

If you need information on this website in an alternative, more accessible format please contact our Web Support Team: web-support@surrey.ac.uk.

Please include details of the content you need and the required format or the service you are trying to access. We will then work with the team who own the content or the service to get you what you need.

We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your request.

If you have any difficulty in accessing the content of this site or discover an accessibility issue which we have not yet identified or we are otherwise addressing, please contact the Web Support team and we will provide assistance: web-support@surrey.ac.uk.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The University of Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions below.

Non-accessible content

The content listed below is non-accessible for the following reasons: o

  • HTML has been used incorrectly in one instance which means empty links are present on the social media icons on the MySurrey homepage. This fails WCAG success criteria 4.1.2 Name, Role, Value (Level A) and  2.4.4 Link Purpose (In Context) (Level A)
  • Some of our links are non-descriptive to screen reader users. This fails WCAG success criterion 2.4.4 Link Purpose (In Context) (Level A)
  • Some video content is not properly captioned or with audio descriptions. This fails WCAG success criteria 1.2.2 Captions (Pre-recorded) (Level A) and 1.2.3 Audio Description or Media Alternative (Pre-recorded) (Level A) 

  • Captioning live video is exempt from meeting the accessibility regulations but the University is reviewing the platforms used to deliver live (virtual) events and  the potential for auto captioning of live video is being considered through this process.
  • Time-based media published before 23 September 2020 may not be fully accessible. This includes our video content published on platforms such YouTube that is embedded on the website.

We are working to fix the issue of non-descriptive links, but as this is something that will need to be done by content editors checking and reviewing the many hundreds of pages on the site, this work will take at least until summer 2021.

The incorrect use of html issue is being fixed at present and the remedial work completed by end of March 2021.

We are working with content owners to ensure video content that is not yet properly captioned (or have an audio description) is either updated with captions or removed from the site. This work will be ongoing through to summer 2021. 

The Digital Content team will be educating content editors and owners on accessibility compliance where their actions can cause non-compliance. 

This statement was first prepared on 19 September 2019. It was updated on 17 March 2021. 

This website was last independently tested in February 2020. The test was carried out by the Digital Accessibility Centre.

The pages tested were chosen to test as full a range of CMS components and content types as possible.