Accessibility statement for MySurrey

The MySurrey website is run by the University of Surrey. We are committed to making the information and resources on our websites accessible to all users.

How accessible is this website

We know some parts of this website are not fully accessible:

  • Some active/hover states are not fully compliant
  • A small number of text/backgrounds are not fully compliant

Technical information about this website’s accessibility

The University of Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Non-compliance with the accessibility regulations

  • A small number of text/background contrasts are not yet AA compliant
  • Some active/hover states are not yet AA compliant

What we’re doing to improve accessibility

At present a major piece of development work is taking place to improve the homepage and the navigation of the site.

Following the completion of that work, a third party audit will be made to identify fully where the site does not meet AA compliance and an action plan put in place to address all non-compliant areas.

Alongside that audit, development work will be taking place to address the known accessibility issues listed on this page.

What to do if you cannot access parts of this website

If you are not able to access a service or content on the website, contact our Digital Channels team at Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.

Reporting accessibility problems with this website

We are looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on 20 September 2019. It was last updated 20 September 2019.