Privacy notice: Lakeside Restaurant and Coffee Shop

The Lakeside Restaurant team is part of the University of Surrey. We are registered as a data controller with the Information Commissioner’s Office and are committed to ensuring that the personal data we process is handled in accordance with data protection legislation. We have a named Data Protection Officer, James Newby, who can be contacted via

What information do we collect from you

The Lakeside team collects the following data about people it keeps on its mailing lists:

  • Email address

We have this data about you on our mailing list because you requested to join it. The Lakeside team also holds data about people who have booked events, hospitality or made restaurant bookings because you provided it when booking for a table for a meal or an event and completed one of our contact forms. This can include:

  • Name
  • Email address
  • Other contact details
  • Details of event/order/booking
  • Dietary requirements of group.

Why do we collect this information?

The Lakeside Team only collects only the data we need and we keep the data up to date and only for as long as it is needed. We collect your personal data on the mailing lists in order to:

  • Send you the regular Soup or Monthly Newsletter mailing

We keep your personal data from bookings to:

  • Meet your requirements for your event, hospitality or restaurant booking, including future bookings

We do not use the data we collect to make decisions about individuals or to analyse information. We take our obligations for data handling very seriously and it is therefore important for you to know that the lawful basis for us processing your information is that consent has been provided by the data subject for the processing of their personal data for the purposes specified above.

What do we do with your information?

We collect the data about you from the mailing list request and forms you complete when booking with us. The mailing list data is then kept in a database and used to contact individuals to achieve the purposes listed above. The bookings data is kept in the Lakeside systems which enable us to fulfil your requirements.

How long do we keep your information?

We keep your personal data in accordance with the University’s retention schedules. This means that your data is kept for 5 years and then destroyed.

Who do we share your information with? 

Your data will not be shared with any other University department or external organisation.

What rights do you have in relation to the way we process your data?

You can find detailed information about your rights as a data subject on the University’s webpage. You have the right to ask us to confirm that your personal data is being processed and to access (i.e. have a copy) of that data as well as to be provided with supplemental information about the processing. Where the data we hold on you is inaccurate, you may request that we rectify these inaccuracies. You have the right to have your data erased by us, although in certain circumstances we may not be able to do this. The circumstances where this applies can be found in the data subject rights information on the University’s webpage. You have the right to restrict the ways in which we process your data. This means that, if requested, we will only store your data.