Support
In your time living in the private sector you may come up against many different challenges so it is good to know what support services are available.
USL work in partnership with the Students' Union and Student Services Centre and combined we support students with various needs.
Events
On Tuesday 12 November we hosted our first ever USL, Halls to Home Housing Fayre. This Fayre was aimed at students moving off-campus for the first time and navigating the private rented sector. For most students this will be the first time that you have to undertake this process and you may not have considered all the aspects of what this entails.
The fayre brought together a variety of property industry suppliers as well as university support services and Students’ Union groups. The event proved highly popular with around 1,300 students attending. We appreciate not everyone was able to get in to the fayre and we will be looking for a bigger venue next year with more suppliers to improve the event. For those who did not get a chance to meet all the suppliers, the details are below.
Our next housing Fair will be on Tuesday 11 February 2020 in Rubix between 4pm and 7pm. We encourage you to book a space on Eventbrite to avoid queues building at specific times.
You can email us with any questions, comments or feedback usl@surrey.ac.uk
|
Surrey Student Homes |
Letting Agent |
|
|
Leaders |
Letting Agent |
|
|
Glide |
Utility provider |
|
|
Housing Hand |
Guarantor service |
|
|
Roomserve |
Rental furniture |
|
|
Endsleigh |
Tenant insurance |
|
|
Urban Spaceman |
Storage facilities |
|
|
Marks out of tenancy |
Landlord review site |
|
|
Plastic Ocean |
Environment charity |
|
|
Scape |
Student accommodation |
|
|
Escape rooms |
Local activity |
|
|
Guildford Borough Council |
Local council |
|
|
Grassroots |
Community charity |
https://www.surreycommunity.info/ashendenresidentsassociation/ng-community-wardens/ |
|
Fire Service |
Emergency service |
https://www.surreycc.gov.uk/people-and-community/fire-and-rescue |
|
Police |
Emergency service |
|
|
Nightline |
SU support service |
|
|
Student Money |
Student money service |
|
|
Community reps |
SU support service |
USL
- Contract checking – use our Contract Guide to check your tenancy agreement. You can email USL to check any clauses you are unsure of, make sure to highlight this before sending
- Advice on complex housing matters
- Landlord and tenant mediation
- Advice on dealing with letting agencies
- Changing tenants on your contract
University support
- The Student Services Centre is there to support students
- The University Guarantor Scheme is for students unable to secure private-rented accommodation because they don’t have a UK-based guarantor (Housing Hand offers a guarantor service)
- The Student Money team provide help with financial worries
- Advice on council tax letters
- Student Life Mentors can help if you are struggling to get along with your housemates or feel homesick
Students' Union
The University of Surrey Students' Union can provide housing advice and their Community Reps help act as a liaison between students and the local community.
External support providers
There are also external providers who can give you impartial advice on housing matters. Download the External Providers leaflet for more information.