Virtual consultations for people with learning disabilities, their families and healthcare providers: a co-design study to aid implementation in everyday practice
Virtual consultations (by videocall or telephone) have existed for some time but there has been a recent increase linked to the Covid-19 pandemic. Little is known about the experiences of people with learning disabilities and their families/carers when taking part in virtual consultations. Using observation and interviews, this study aims to explore the views and experiences of people with learning disabilities, their families/carers and healthcare professionals when taking part in virtual consultations and also to include the views of those who decline to use virtual consultations. We will bring people with learning disabilities, their families/carers and their healthcare professionals together in a co-design process to reflect on findings and establish improvement priority areas. We will co-design tangible resources such as best-practice guidance, training, and support materials to enhance and positively change the experience of taking part in virtual consultations for people with learning disabilities and their families/carers.
Aims and objectives
To co-design best-practice guidance and resources for healthcare professionals to support people with learning disabilities and their families to access and benefit from virtual consultations.
We aim to recruit GP practices within Kent, Surrey, Sussex and adjoining regions.
We aim to work with community learning disability teams and community learning disability organisations in Kent, Surrey, Sussex and adjoining regions.
Dr Freda Elizabeth Mold
Senior Lecturer in Integrated Care
I received my PhD from the University of Surrey in 2001 and worked as a post-doctoral researcher at King's College London for 9 years, initially in Public Health Sciences and then in the Florence Nightingale School of Nursing and Midwifery.
Since leaving Kings' I worked for NHS Evidence (previously part of the National Institute for Health and Care Excellence) conducting rapid online reviews.
I joined The University of Surrey again in 2010, working as a Research Fellow in the Department of Health Care Management and Policy. At this time I undertook a large scale systematic review investigating patients access to their electronic medical records and online services in primary care.
Over the years I have been fortunate enough to work on various mixed methods research projects, focusing on long-term conditions and access to services. Studies included the investigation of factors impacting on patients' access and uptake of after stroke services in London, the care of ethnic elders in care homes, and early interventions for frail older people.
Since moving to Health Sciences I have continued to follow my research interest in access to services for specific patient groups in relation to primary/ community care delivery.