Virtual consultations for people with learning disabilities, their families and healthcare providers: a co-design study to aid implementation in everyday practice

Using an Experience-Based Co-design approach this study aims to explore the experiences of people with learning disabilities, their families and healthcare professionals when taking part in virtual consultations.

Start date

November 2021

End date

April 2024

Overview

Virtual consultations (by videocall or telephone) have existed for some time but there has been a recent increase linked to the Covid-19 pandemic. Little is known about the experiences of people with learning disabilities and their families/carers when taking part in virtual consultations. Using observation and interviews, this study aims to explore the views and experiences of people with learning disabilities, their families/carers and healthcare professionals when taking part in virtual consultations and also to include the views of those who decline to use virtual consultations. We will bring people with learning disabilities, their families/carers and their healthcare professionals together in a co-design process to reflect on findings and establish improvement priority areas. We will co-design tangible resources such as best-practice guidance, training, and support materials to enhance and positively change the experience of taking part in virtual consultations for people with learning disabilities and their families/carers.

Aims and objectives

To co-design best-practice guidance and resources for healthcare professionals to support people with learning disabilities and their families to access and benefit from virtual consultations.

Settings

Primary Care

We aim to recruit GP practices within Kent, Surrey, Sussex and adjoining regions.

Community Care

We aim to work with community learning disability teams and community learning disability organisations in Kent, Surrey, Sussex and adjoining regions. 

Download recruitment poster (PDF)

 

Funder

Team

Team members

Catherine Parsons profile image

Dr Treena Parsons

Research Fellow

Jo Armes profile image

Professor Jo Armes

Professor of Cancer Care and Lead for Digital Health

Anna Cox profile image

Dr Anna Cox

Senior Lecturer in Health and Social Care

Vicki Tsianakas

Researcher

Paul Shanahan

Paul Shanahan

Researcher

Harm van Marwijk

Dr Harm van Marwijk

Researcher

Get in touch

If you would like to find out more about our study please contact our researcher Treena Parsons:

Email: c.parsons@surrey.ac.uk

Telephone: 01483 684595.

Research themes

Find out more about our research at Surrey: