"I can honestly say that my Professional Training placement was the most important year of my degree."
“I can honestly say that my Professional Training placement was the most important year of my degree, with regards to providing me with the knowledge and experience I needed in order to secure a job within the tourism industry.
The industry is service driven and it’s so important to understand the needs and expectations of your customers. I think the only way to truly understand this is to interact with customers, which I was given the opportunity to do on my placement.
As well as enhancing my customer service skills, the year in industry also taught me to be resilient and dynamic in order to adapt to the different situations you can face when proving a service. I had the opportunity to manage projects, which improved my organisational, leadership and time-management skills, and also learnt the importance of effective communication and networking.
All of this provided me with invaluable knowledge that I now use every day in my new role at TUI Travel. Although the year itself was hard work and a real learning curve for me, I received continuous support from Surrey. The whole experience has enhanced my confidence and provided me with the perfect grounding for my future career.”