Students

Specific advice for University of Surrey students. Please check back regularly for any updates and read our general advice for important information about what to do if you think you need to self-isolate, as well as wellbeing advice and travel guidance, and operational changes as a result of local or national government restrictions.

Your arriving on/return to campus Covid-19 checklist

As you prepare to travel to campus to start the 2021/22 academic year, there are some really simple things that you can do to help us all stay safe and keep the many social activities, events and face-to-face learning opportunities happening.

Covid-19 vaccinations

Getting vaccinated is the best way to protect yourself, your friends and your loved ones from serious infection. 

All students studying in the UK can book a vaccination for free through the National Health Service (NHS).  If you are not yet vaccinated then we strongly encourage you to book one as soon as possible.  

If you are an international student or you are currently living outside of the UK then we recommend reading the student vaccination FAQs below for information specific to you. You should also register with a doctor (GP) in the UK to make the process as easy as possible. 

If you are 16 or 17 years old or have any questions about vaccinations, then we recommend calling the NHS vaccination helpline on 119 from a UK phone number. 

For more information, please see the NHS vaccination FAQs for students in Higher Education Institutions.

 

Vaccination centres on campus and in Guildford

In Guildford, there are 4 easy to access options to get vaccinated. They are open to all students and are free, and we are also pleased to be able to offer free bus services to the Artington Park and Ride vaccination centre on Saturday 25 September. 

Location: Artington Park and Ride, Old Portsmouth Road, Guildford (Google Maps

How to get there: 

The easiest option is to use our free bus service, operated by Zeelo. The bus starts at the AP bus stop (Stag Hill campus) and takes you directly to the Artington Park and Ride for free. You do not need to bring your student card, but you must pre-book online.

Book your free bus transport (note: this is for transport only - you need to book your vaccination separately)

You can also use all local bus services as per the information below, with free travel on the Number 200 bus available when you show your University student card. All other buses will be charging standard rates unless you have a student bus pass. 

  • From Stag Hill campus – 20-minute walk to Friary Bus Station, then take the Number 200 bus to Artington, or take the Number 1 bus to Friary Bus Station, then take the Number 200 to Artington. 
  • From Manor Park campus – take the Number 1 bus to Friary Bus Station, then take the Number 200 bus to Artington. 
  • From Hazel Farm – take the Number 2 bus to Friary Bus Station, then take the Number 200 bus to Artington. 

When: Saturday 25 September, 8am – 4pm  

Book now by calling +44 (0)1483 362522. You can also book online via the NHS vaccination booking service, but you will be offered all available dates rather than those specifically for students. 

Location: University Health Centre, Stag Hill campus (Google Maps

How to get there: 

You can use all local bus services as per the information below. All services will be charged at the standard rates unless you have a student bus pass. 

  • From Stag Hill campus – 2-10 minute walk, depending on where you are living. 
  • From Manor Park campus – 30-minute walk, or take the Number 1 bus which departs from Manor Park and stops directly outside the Health Centre. 
  • From Hazel Farm – take the Number 1 bus which departs from Hamilton Drive and stops directly outside the Health Centre. 

When: Sunday 26 September, 10am – 4pm 

Book now by calling +44 (0)1483 362522. Walk-in appointments are also available until 3pm, but pre-booking is strongly recommended. You cannot pre-book online via the NHS vaccination booking service. 

Location: Direct Pharmacy, Madrid Road, Guildford (Google Maps

How to get there: 

The Pharmacy is located just a few minutes from the Stag Hill campus. 

You can also use all local bus services as per the information below. All services will be charged at the standard rates unless you have a student bus pass. 

  • From Stag Hill campus – 10-minute walk 
  • From Manor Park campus – 30-minute walk, or take the Number 1 bus to Guildford Park Car Park South and walk 3 minutes. 
  • From Hazel Farm – take the Number 1 bus to Guildford Park Car Park South and walk 3 minutes. 

When: various times available daily 

Book online now 

Location: Superdrug, 101 High Street, Guildford (Google Maps

How to get there: 

Superdrug is located on Guildford High Street, which is about a mile from the Stag Hill campus. 

You can also use all local bus services as per the information below. All services will be charged at the standard rates unless you have a student bus pass. 

  • From Stag Hill campus – 23-minute walk, or take the Number 1 bus to Friary Bus Station and walk 4 minutes, 
  • From Manor Park campus – take the Number 1 bus to Friary Bus Station and walk 4 minutes, 
  • From Hazel Farm – take the Number 2 bus to Friary Bus Station and walk 4 minutes. 

When: various times available daily  

Book online now 

This free shuttle bus service is operated by Zeelo, and will run direct between the Austin Pearce bus stop (Stag Hill campus) and the Artington Park and Ride vaccination centre.

How to book

  • Visit the Zeelo website select your date and time and confirm by pressing "Get free pass".
  • Log in using your account or follow the steps to create your Zeelo account.
  • Confirm your free pass.
  • You will receive your tickets via email and an SMS on the day with a link to track your vehicle.

If you have any questions, you can contact the Zeelo team 24/7 on their website live chat, by emailing contact@zeelo.co or by calling 0330 808 3306.

Your questions about vaccinations

Yes. If the same vaccine is available in the UK then you will be able to get the same vaccine to complete your course. If that vaccine is not available then a suitable alternative will be offered to you.

We recommend contacting your UK-based GP as soon as possible so that arrangements can be made for your vaccination. If you have not yet registered with a GP then you should do so as soon as possible. Your GP will need to contact ProCare on your behalf to arrange an assessment by a clinical lead in order to progress with your vaccination.

Yes. The University continues to have a range of Covid-safe measures in place to protect all members of our community, including clear signage, hand sanitiser, ventilation and requirements to wear face coverings in busy indoor spaces.

We recommend that you get vaccinated as soon as possible when you arrive on campus as this remains the best way to protect yourself and others from Covid-19.

Yes - you don’t need to have both doses in the same place. You can arrange your second dose through the NHS online booking service, or by contacting any of the options above. 

No – you must not leave self-isolation to get vaccinated. But we recommend that you book your vaccination for as soon as possible after you finish your isolation period. 

You will be informed when your 2nd dose is available to book. We are currently working hard to provide as many options for this as possible and hope to have more information available soon. 

At this time Covid passports are not required to gain access to any venue or event. This guidance is provided by the UK government, and it could change at short notice. Should this happen all students will be informed via the weekly Covid email bulletin. 

Covid-19 induction

Supporting your safe campus experience – health and safety essential information

In order to keep our community safe and protect each other, please complete this 15-minute online course about our Covid-19 Health and Safety measures. This course is essential: please watch the presentation in full, and then complete the form.

  1. View the presentation
  2. Complete the online form

Advice for students

Teaching and assessments for 2021/22 academic year

We are planning a full return to campus life and in-person teaching from September 2021. 

We are not offering the option for students to complete their studies online only next year. 
 
Our enhanced hybrid education model takes the best aspects of what we have learnt from teaching during the pandemic along with returning as much as possible to face-to-face. This is to provide the best possible experience for you. 

Living in campus accommodation

Our accommodation team and residential wardens are on site to ensure you have a safe environment from the moment of your first arrival on campus, with social distancing measures in place during the accommodation check-in.

There will be an online induction before your arrival and online warden welcome talks providing details about the services that are available at the University, including receptions and where to go to send and collect parcels and post. All of our meeting points, including receptions, have been risk assessed and Covid-secure measures, such as screens, signage and hand gel, have been implemented.

The conditions of residence, which include general health and safety, are being adapted in accordance to the latest UK Government advice. You are expected to comply with both sets of guidance.

Accommodation space is cleaned regularly by University cleaning staff, although students are expected to keep their areas clean and tidy after use.

The University’s Housekeeping staff will collect rubbish from kitchens daily (weekdays only), clean kitchens and common rooms weekly (weekdays only) and clean communal areas (such as toilets, showers and corridors) twice a week.

If you are arriving from abroad then you must follow the guidelines for entering England set by the UK government

If you are travelling from a red list country you must complete your mandatory quarantine period in a quarantine hotel, which should be booked in advance. You cannot complete this quarantine/self-isolation period in your accommodation.

If you are travelling from an amber list country you can complete your quarantine period in your accommodation. Please complete the University’s self-isolation form to notify the Accommodation Office, so they can process your early arrival date (please be aware that we do our utmost to house you in the same room as you have been allocated but may need to put you in temporary housing and move you after 10 days). You will receive an email confirming your revised arrival date.

If you are travelling from a green list country you do not need to quarantine on arrival in England.

You can find out more about these restrictions and find out exactly what you need to do depending on where you are travelling from on the Gov.uk website.

      Please make sure you adhere to all guidelines, and allow plenty of time for travel and self-isolation before your course restarts face-to-face teaching.  

      You can visit our dedicated MySurrey self-isolation support guide to find full details of how we can support you on arrival. 

      If you are self-isolating because you have symptoms or have tested positive for Covid-19, then this impacts your whole household/support bubble so everyone in your flat will also need to self-isolate.

      Self-isolation after arrival from abroad is a compulsory precaution which the UK government requires new arrivals to undertake even if you are not displaying symptoms. This only impacts the individual who travelled – not anyone else living in the flat/area – so only the student who has travelled needs to self-isolate. However, if that student develops symptoms or tests positive for Covid-19 during that time, then the whole household would need to self-isolate.

      We understand that self-isolating is challenging but please be reassured – we are here to help you throughout your 10 day self-isolation period. You'll find full details about how to access our support services on our dedicated MySurrey self-isolation support guide, including how to request support from a 'self-isolation buddy'.

      Whilst overnight stays are now allowed under UK government guidance, you are reminded that these are not permitted within university accommodation on campus under the conditions of residence.

      If you are living in a University managed property or a private rented property, please follow all UK Government guidelines and complete the student self-isolation form. If you are in student accommodation such as Scape, please follow local guidance too, if available.

      Your housemates will not have to self-isolate unless they have symptoms, have travelled from a country requiring self-isolation or have been in contact with a person who has tested positive.

      Please follow the same guidance for using communal spaces, including cleaning regimes, social distancing and usage of space. Try to spend as much time as you can away from communal spaces.

      If you live off campus and require support please contact University of Surrey Lettings (usl@surrey.ac.uk) who are able to offer help and advice to all students living in private rented accommodation regardless of who their contract is with. Make sure you visit our MySurrey self-isolation support guide to find out how we can support you if you need to self-isolate.

      Placement and study abroad students

      Please be aware that the Foreign, Commonwealth & Development Office (FCDO) continues to advise against all non-essential international travel to some countries and territories. Many countries have also imposed their own self-isolation requirements, entry restrictions and/or border closures and students should:

      • Check FCDO country page to see whether the FCDO advises against all but essential travel to your intended destination based on the current assessment of Covid-19 risks.
      • If the FCDO continues to advise no non-essential travel, all students should follow this and make no plans to travel. You should speak to your host organisation in case alternative arrangements can be made. Where the FCDO advises against all but essential travel to a country based on the current assessment of COVID-19 risks, the University insurance policy is not operative for students intending to travel there, and we are therefore unable to approve travel or recognise physical placements in these countries where the guidance and travel restrictions remain in place.
      • If there are no FCDO travel restrictions in place, please check the destination country government advice (using the FCDO country pages for that destination) and/or with local host institution that there are no restrictions to travelling to that area – or travelling home e.g. self-isolation requirements – visit the Government website. Please also check the advice of the government of the country from which you are departing if it is not the UK. All may prove to have restrictions on travel. 

      When returning from overseas travel you must follow the rules on entering England provided by the UK government.

      Please ensure that you have completed any periods of quarantine or self-isolation before you start face-to-face teaching in the UK.

      We advise all students to follow Foreign, Commonwealth & Development Office (FCDO) travel advice specific to the country they are visiting.

      If you have any additional questions and are currently:

      Updated government guidance on travel in educational settings

      The Department for Education and Public Health England has released updated guidance for UK students, university and college staff over the age of 18 travelling overseas during term breaks, or for placements and exchanges. The guidance advises them to look at the latest FCDO travel advice and Public Health England (PHE) Public Health matters guidance.

      UK students over the age of 18 due to travel on behalf of their education institution are being advised to speak to the institution before the trip to discuss whether the trip should go ahead. All UK students and staff currently studying or working overseas are being advised to continue to monitor travel advice issued by the FCDO and comply with any Covid-19 control measures put in place by their host nation.

      Students on Erasmus+ exchanges are advised their travel may have to be postponed or cancelled to and from regions affected by Covid-19 and are told to speak to their provider in case alternative arrangements can be made.

      UUK has updated its dedicated coronavirus (Covid-19) information page with this new guidance as well as with the new advice from government on what to do if you have symptoms.

      The insurance position is that applications may be made by placement/study abroad students for cover via Travel Cert under the University’s PA and Travel policy - provided the FCDO is not advising against all but essential travel to a country based on the current assessment of COVID-19 risks . Please check the FCDO country page. Individual country requirements may still apply in some cases and you need to double check that there are no destination country government restrictions on entry or on your return that will prevent you travelling. For more detail see above and the advice under the FAQ: I need to book my travel and accommodation for my semester/year abroad, do I go ahead?

      Please note that the cancellation/curtailment section of the University’s insurance policy has an exclusion (7) relating to any cancellation or curtailment claims for flights/accommodation etc in the event of the closing of a country’s borders or the imposition of travel restrictions due to ‘regulations made by any public authority or government or persons with the authority under legislation or licence to make regulations’ so please bear this mind in terms of any decision to travel and the costs of doing so. 

      Please also note that the policy does not cover the costs of quarantine or Covid tests.

      Our insurers have also imposed new restrictions with effect from trips starting from 1 November 2020 whereby cover may not be available for Covid 19 related cancellation/curtailment claims if, in addition to the FCDO, the World Health Organisation and/or any local regulatory/governmental advice in place in your destination or the destination you set off from, advises against travel in that area. This just affects the ability to recover cancelled travel and accommodation arrangements – and not other sections of the policy eg medical, but we would advise you to double check all these bodies before you commit to any travel costs.

      Always contact insurance@surrey.ac.uk for further advice if you need it and refer for general information on all other procedural aspects to travel.

      Please view the dedicated information for researchers

      If you return to the UK earlier than expected it may affect your student finance, depending on what you choose to do. Find out more from the SLC issued guidance for current students related to the Covid-19 outbreak. The FAQs cover payment, assessment, term dates, changes of circumstance, study abroad, DSA and more. You can also view the HEP Services website.

      The university has reviewed the student travel policy. Travel that is essential for study and work abroad may now be approved on a case by case basis where this is in line with the latest advice from the Foreign, Commonwealth & Development Office (FCDO) on international travel during the Covid-19 pandemic.

      You must complete an Enhanced Risk Assessment Form for Travel Abroad to receive permission to travel for study or for a work placement. Students who have already registered a proposal to travel with the International Engagement Office (IEO) can submit the risk assessment document through MoveOn. If you have not yet registered your trip through MoveOn, please contact the IEO on IEO.outgoing@surrey.ac.uk.

      You are advised not to make any financial commitments until you have received written confirmation from the International Engagement Office that your trip is deemed essential and has been approved, and also not before you have applied for all relevant insurance cover via Travel Cert. Please remember Government travel advice is subject to change, so you should continue to monitor FCDO guidance. A change in government guidance may mean that approval to travel is withdrawn.

      Advice for our students' families

      Our Coronavirus website explains the measures that we have put in place to support our students during their time with us. We hope this information provides reassurance that the health and safety of our students is our first priority.

      This student page covers our student health and safety campus induction, and FAQs on teaching in a Covid-secure environment and living in our accommodation.

       

        Please visit our general 'advice for all' page to read our FAQs on the following topics:

        • Our MySurrey self-isolation support guide, which features everything our students need to know about self-isolating, including how to request a self-isolation buddy
        • The Covid-secure measures we have put in place across the University
        • Our face covering policy and the Surrey Sunflower initiative
        • How to report a Covid-19 case and how we will respond if a student tests positive for Covid-19
        • Our planned response to national lockdown or local outbreaks
        • Our lockdown FAQs about asymptomatic testing for students
        • Travel advice
        • A range of resources to support the physical, emotional and mental health and wellbeing of our students

        Our Rapid Response team is in place to advise those with Covid-19 symptoms on how to get a test, and to support staff or students who receive a positive test and need to self-isolate. Full details are on our Request a test and report self-isolation page.