Students

Specific advice for University of Surrey students. Please check back regularly for any updates and read our general advice for health information and travel guidance.

A message for students

We’re looking forward to welcoming you back to campus in September. Find out about our plans for teaching and learning from Lucy Evans, Chief Student Officer.

Advice for students

General

The Student Loans Company is encouraging returning students to apply for finance early. Returning students are asked to apply by 19 June for next year’s finance. For more information and to apply, please visit https://www.gov.uk/apply-online-for-student-finance

The University remains fully supportive of those who have been advised to/have chosen to self-isolate. 

If you are self-isolating please complete this online form. This will inform the University of your situation. You will receive an email back to confirm receipt of your submission.

You should also contact your personal tutor for advice and support relating to your studies, and follow the stay at home guidance

Maintain a safe distance (we suggest two metres) and practise good hand hygiene measures by washing your hands or using hand sanitiser.

If you feel able to, please suggest they seek medical advice by calling 111.

If you feel concerned, please contact Security on 3333 / +44 (0)1483 68333.

Follow the advice you have received from NHS 111.

Please contact Security on +44 (0)1483 683333 who will then make the appropriate contact with your faculty.

Under the latest Government restrictions, and following this letter from Universities Minister Michelle Donelan (PDF), you should not leave your accommodation. This would be in breach of national social distancing rules.

You will be required to remain in your accommodation until these restrictions are lifted by the Government.

If you are living in halls of residence please also complete this online form to inform us of your current location. This will help us to prioritise support and resources where students are still living.

Please keep up with studies as best as you can via the online learning materials available on SurreyLearn.

Academic Hives can be contacted via:

If you are studying on a Tier 4 visa

Please also contact your personal tutor and Academic Hive if you are a current student studying on a Tier 4 visa and wishing to study remotely from home. We will update the Home Office that you have changed your location of study, which will not affect your current Tier 4 visa, and will mean you won’t need a new visa to return to the UK.

If you wish to take a period of absence to return to your studies at a much later point, you have the option to apply for a temporary withdrawal but you are advised to speak with your Academic Hive or the International Student Support team before you make this decision. Temporarily withdrawing is likely to have an impact on your Tier 4 visa.

We cannot guarantee what advice or policy the Home Office will have in the future but please be assured that the University of Surrey as well as many other universities are all in constant communication with the Home Office to ensure the best outcome for Tier 4 students. As soon as we are notified of any changes we will ensure we update all Tier 4 students. Please regularly monitor your University email address. 

Please also visit the UKCISA website for further advice and guidance.

If you are an EU student

You should also contact your personal tutor and Academic Hive if you wish to study remotely from home.

If you take a period of absence to return to your studies at a much later point, you are welcome to apply for a temporary withdrawal but you are advised to speak with your Academic Hive before you make this decision. Please note that from 1 January 2021, current immigration rules are subject to change. If you have any queries, please email internationalsupport@surrey.ac.uk

Please contact your relevant Academic Hive who will be able to assist you with this:

Student loans payments will be made as normal to students in April/May.

Please be aware: the Student Loans Company have closed their customer contact centres at the moment to enable them to change how they deliver their services in the coming weeks and months. 

View SLC issue guidance for current students related to the Covid-19 outbreak.

Full-time undergraduate courses

If you’re studying at the moment, you can apply online for student finance for the academic year 2020 to 2021 as normal. 

Postgraduate and part-time undergraduate courses

Student finance applications for academic year 2020 to 2021 are scheduled to launch later this year. 

Please be aware: the Student Loans Company have closed their customer contact centres at the moment to enable them to change how they deliver their services in the coming weeks and months. 

Teaching and assessments

All assessments that you are required to complete, that contribute to the marks for your module, will be replaced by alternative assessments. These will be explained to you by your module leader on SurreyLearn once they have gone through quality assurance checks and been approved by the University’s Learning and Teaching Committee, which includes student representation. This started W/C Monday 27 April.

The University has agreed a set of principles for our approach to online provision in this exceptional situation. The advice we currently can give is to continue revising and working towards your degrees as best as you can, as your assessments will still be on the topics you would have expected.

You can read about these principles and more information regarding this assessment plan in this email from Lucy Evans, which was sent to all students on Friday 27 March 2020.

As part of our continued commitment to your success in your studies at the University, we have introduced a “safety net” policy for every student in every year of a taught programme (levels 3 - 7 for 2019/20). To confirm, this relates to your studies in this academic year, 2019/20.

Please note: the arrangements outlined do not apply to PGR students, PTY and Exchange students. In all these cases, we will be in touch separately with students to explain arrangements for assessment.

This policy will mean that we guarantee your final overall grade for your year will be no lower than the average you had achieved as of Friday 13 March 2020. If you do better than your current average in assessments completed after this date (including any later summer resits), your academic year average could go up.

Please note that you must meet the baseline requirements to pass the year, including each assessment after 13 March for the safety net policy to take effect and for you to pass the year or receive your final award.

If you can’t submit work for all required assessments due to coronavirus, our extenuating circumstances process will apply.

To confirm: completing the remainder of your assessments can only have a positive impact on your year average mark.  We will not let the unprecedented and very difficult circumstances in which we are all having to work bring down the average that you had achieved prior to the time we needed to take urgent steps to implement online-only teaching and assessment.

We will not be able to provide every student with an individual calculation of how the ‘safety net’ will apply, but we have provided some advice to students in our FAQs for guidance on how to calculate your average.

The full policy can be viewed here. If you would like further information please read these FAQs and get in touch with your Academic Hive in the first instance. You can also seek advice and support from the Students’ Union.

You should be engaging with your studies online. If you are ill or cannot engage online for significant logistical reasons you should complete an extenuating circumstances form on Surrey Self-Service under the Modules menu, but you do not need to supply evidence. 

You do not need to email your faculty if you are applying for ECs during coronavirus, but if you have any questions you can get in touch with your individual faculty via:

All teaching is being delivered online for students with no face-to-face delivery. Find out about how your teaching will be delivered and the support available.

With regards our online delivery, significant planning and preparation has taken place to ensure we have the capabilities to enable this. However, please bear with us if we face any technical challenges.

We have compiled a list of advice and links to key resources to ensure that you are confident in studying online and can continue to access the range of support available. Please see the studying online page for more information.

The campus remains open for students still living in University accommodation, with essential services still being delivered. However Government movement restrictions mean many buildings are now closed.

A number of extraordinary amendments and additions to the regulations for the 2019-20 academic year due to the Covid-19 pandemic have been made to ensure that your studies are not adversely affected by the pandemic. There are separate arrangements for students on exchange or professional training year (PTY). These regulations do not apply to Doctoral College students.

In summary these changes include:

  • Introduction of the ‘safety net’ policy based on the level and/or module average achieved by 13 March 2020
  • Introduction of a ‘trailing credit’ facility of up to 15 credits (exceptionally students on programmes with a large clinical component may also carry assessments forward to the next academic year when alternative assessment is not possible)
  • Introduction of compensation of up to 15 credits in foundation programmes (excluding those in Health Sciences and Biosciences). Compensation for levels 5, 6 and 7 has been increased to 30 credits where permitted by the professional body accrediting your degree (if applicable)
  • The required minimum hours for the PTY to has been reduced to 750
  • There are reductions in the assessments required for PTY, including a reduction in the word count for the report
  • Extension to the self-certification pilot for extenuating circumstances
  • Exchange students, who should view the regulations web pages for advice.

You can read more about these alterations on the University’s regulations web pages. Please review this carefully as not all of the emergency regulations apply to every student.

If you would like to understand these regulations or need further clarity on your circumstances then please read these FAQs and get in touch with your Academic Hive in the first instance. You can also seek advice and support from the Students’ Union.

We will not be able to provide every student with an individual calculation of how the ‘safety net’ will apply, but we have provided some advice to students in our FAQs for guidance on how to calculate your average.

Where the ‘safety net’ is applied this will be shown clearly as part of your final grades at the end of the year.

Preparing for exams can be stressful enough without adding Covid-19 into the mix and all of a sudden there have been unexpected adjustments you have had to make to your life. Nevertheless, there are a range of things that you can do to help deal with the worry and pressure that you might be feeling.

From regular breaks to eating healthy food, there are plenty of simple things that you can do to ensure you are in the best possible frame of mind to tackle your exams. And there are a range of simple tips that you can follow to help you stay calm and maximise the effectiveness of your revision time.

Here are some top tips from Student Minds to help you learn more effective study habits:

The Students' Union (SU) has shared a helpful exam planner, which contains advice for those preparing to take exams and information about extenuating circumstances. The SU has also been sharing useful tips and hints via Instagram.

And please remember that if you're feeling ​overwhelmed or are finding it difficult to cope with the stress around exams, ​make sure you get support.

Living in accommodation and housing

The University recognises the challenge that the current Government lockdown poses to students currently living on and off-campus student accommodation.

We are committed to supporting you regardless of your living situation, and we are increasing the support available to those who are living in University accommodation and are self-isolating.

The University is also committed to supporting the NHS, and we are looking at how we can provide beds for use by the NHS, which is in need of accommodation for key staff. If your room is required then you will be contacted directly by the University. You will either be given help to move, or we will inform you that we need to move your belongings to to safe storage, the cost of which will be covered by the University. To help us with this cause, please complete this form to let us know where you are currently and to help us understand if your room could be made available. Regardless of where you are currently living, please follow Government advice on social distancing and self-isolation (UK) or the advice from the government of your home/host nation if you are abroad.

We recommend that you get in touch with a friend who is not self-isolating, who may be able to help you out while your movement is restricted. These are traditionally called “flu buddies”.

“Flu buddies” can message you to make sure you are ok and if you need anything, but they are not expected to have direct contact with you.

Please ask your flu buddy to help you with food deliveries, or you can order in food from online shopping or delivery services. These can be dropped to your door and collected by you as long as you wash your hands and limit any contact with other people.

If you have your own “flu buddy” then here’s our tips for how they can help you:

  • Keep in daily contact via messages, email or phone calls.
  • Try to avoid even brief face to face contact but if you do have to, limit this to less than 15 minutes and no closer than two metres (three steps away).
  • Help them access food by offering to shop for them or meet online shopping services. Deliveries can be left outside their door.
  • Collect medication from the pharmacy if possible or collect their prescriptions.
  • Encourage them to contact their personal tutor and coronavirusenquiries@surrey.ac.uk if they have not done so.
  • Encourage them to eat if they can and drink at least two to three litres of fluid per day.
  • Encourage them to call NHS 111 if they are becoming more ill.
  • Call Security on 3333 if you are seriously worried about their health.

It’s also very important that you look after your mental wellbeing during this time. Read our tips on overcoming coronavirus anxiety or get in touch with the Centre for Wellbeing or Guildford Samaritans if you need to talk.

We recognise that students living in close proximity to one another will create some extra anxiety. There are some things that you can do to not only reduce your risk of infection but to also help those around you who may be self-isolating.

Please read the advice given by Public Health England, in particular for the use of shared spaces if you live with other people.

If you are living with someone who is self-isolating, please recognise that they may be going through a challenging time, particularly if they are feeling unwell. It may be helpful to offer to become a “flu buddy” which involves supporting them while keeping yourself safe.

Here’s our tips for how you can help as a “flu buddy”:

  • Keep in daily contact via messages, email or phone calls.
  • Try to avoid even brief face to face contact but if you do have to, limit this to less than 15 minutes and no closer than two metres (three steps away).
  • Help them access food by offering to shop for them or meet online shopping services. Deliveries can be left outside their door.
  • Collect medication from the pharmacy if possible or collect their prescriptions.
  • Encourage them to contact their personal tutor and coronavirusenquiries@surrey.ac.uk if they have not done so.
  • Encourage them to eat if they can and drink at least two to three litres of fluid per day.
  • Encourage them to call NHS 111 if they are becoming more ill.
  • Call Security on 3333 if you are seriously worried about their health.

If you are unwell, self-isolating or receiving supported treatment for coronavirus (Covid-19) you must also evacuate the building.

We have decided to maintain our current evacuation procedures when responding to the discovery of a fire or responding to a fire alarm; however, the procedures will now be supplemented with additional guidance to reflect current PHE advice particularly in relation to distancing and good hand hygiene.

Therefore our revised evacuation procedures are as follows:

If you discover or suspect a fire:

  1. Immediately operate the nearest fire alarm call point.
  2. Fight the fire (but only if trained and safe to do so or your exit is in immediate danger of being blocked).
  3. Evacuate the building closing all doors behind you.
  4. Proceed to the assembly point and keep a distance of at least two metres from others.
  5. Do not re-enter the building until instructed by Security.
  6. Try to minimise touching your face until you have washed your hands.
  7. On returning to your accommodation, immediately wash your hands with soap and water for at least 20 seconds.

On hearing the fire alarm:

  1. Evacuate the building closing doors behind you.
  2. Proceed to the assembly point and keep a distance of at least two metres from others.
  3. Do not re-enter the building until instructed by Security.
  4. Try to minimise touching your face until you have washed your hands.
  5. On returning to your accommodation, immediately wash your hands with soap and water for at least 20 seconds.

Whilst evacuating, please keep at least two metres from others in your accommodation and maintain this distance once you our outside the building. If you have any concerns, please contact Security on +44 (0)1483 68333 and advise them of your location.

You do not need to do anything and can continue to live in your accommodation/property as normal. Please continue to follow Government advice on social distancing and self-isolation, respecting those around you who may be unwell or feeling anxious through this time.

The University will continue to provide support services for those who are still on campus or around Guildford, including access to the Centre for Wellbeing, 24/7 Security, Wardens and food through Simply Fresh, as well as online Library, MySurrey Hive and Academic Hive support. There are additional options available for those who are self-isolating, which we are able to offer upon completing the self-isolation form.

If you have not yet done so, please also complete this form to let us know where you are located so that we can ensure we are delivering support in the right areas.

We also highly recommend looking into finding yourself or being a “Flu buddy” – someone who is not self-isolating and has no symptoms but can safely assist you with shopping or even just check in with you by text/email/phone call to make sure you are doing ok.

If you live off campus and need any support please get in touch with University of Surrey Lettings (usl@surrey.ac.uk) who can offer help and advice for all students, regardless of who your contract is with.

Under the latest Government restrictions, and following this letter from Universities Minister Michelle Donelan (PDF), you should now not leave your accommodation. This would be in breach of national social distancing rules.

You will be required to remain in your accommodation until these restrictions are lifted by the Government. This means you will need to continue to pay for your accommodation until you are able to leave. You will be charged a pro-rata payment for your room in the third term (and fourth for postgraduate students) should the Government lockdown still be in place. You will not need to pay for your room once you have left and informed the University that you wish to terminate your contract. If you have not yet done so, please also complete this form to let us know where you are located so that we can ensure we are delivering support in the right areas.

The University will contact you to let you know when the lockdown has been lifted by the Government and you can therefore leave. This will be done with urgency so not to impact you financially or delay your departure.

We will be able to release you from your contract once you are able to travel. Please contact accommodation@surrey.ac.uk so we can support you in your particular situation. 

In line with the Government’s current partial relaxation of lockdown restrictions, it is now possible to travel to collect belongings so long as social distancing rules are complied with.

It is essential to maintain your own safety and that of others living and working on campus that collection of belongings is managed safely.

To comply with Government social distancing requirements, we have put in place an online booking system for you to arrange to collect your belongings.

You must book a slot using our online booking system before you travel to campus to collect your belongings, using one of these links:

  • For Stag Hill campus, book your slot here.
  • For Manor Park campus, book your slot here.
  • For Hazel Farm campus, book your slot here.

Please follow these rules once you have booked your slot:

  • Arrive for your two-hour collection slot on time and complete collection within the two hours allocated.
  • You must not stay overnight in the property, as this would be in breach of the Government’s lockdown legislation.
  • Adhere to social distancing measures and hygiene practices – detailed at the entrance to buildings.
  • No more than two people, including yourself, may collect belongings.
  • Bring your own cleaning products, and please wipe down handles, buttons and communal surfaces before and after use.
  • Be considerate when on campus – some residents may be studying for exams or completing assessments in their rooms.
  • If you need to use the main car parks on campus, please register your car here.
  • Return your keys to reception when you are finished.

Students travelling from outside the UK may now be subject to UK Government quarantine restrictions. You will not be permitted to quarantine in your campus accommodation for the required 14 days. You should make alternative arrangements or use a storage providers to pack and store or ship your belongings. We are working with Urban Spaceman Storage and Kelly’s storage who will be able to pack and store your belongings and arrange shipping if required. You will need to contact them directly to make the arrangements and you will be responsible for all costs involved. Once you have agreed a date with the storage company, please contact us and we will help you to arrange access to the room for them.

For any queries, or to arrange for someone else to clear your room, please contact accommodation@surrey.ac.uk

In line with the Government’s current partial relaxation of lockdown restrictions, it is now possible to travel to collect belongings so long as social distancing rules are complied with.

It is essential to maintain your own safety and that of others living and working on campus that collection of belongings is managed safely.

Please make arrangements for collection of your belongings before Monday 22 June.

You must notify usl@surrey.ac.uk at least three working days’ before travelling to Guildford to collect your belongings. This will allow us to share this information with your housemates.

If you are in contact with your housemates directly, please also let them know – but please also let us know as above.

To maintain social distance and in consideration for any housemates still living in the property, please complete the collection of your belongings within two hours. You may not stay overnight in the property, as this would be in breach of the Government’s lockdown legislation.

Please also follow this guidance:

  • If you have moved out but have not yet returned your key, please send by recorded delivery to University of Surrey, USL, 01SE01, Guildford, Surrey, UK, GU2 7XH.
  • Each housemate can arrange for a maximum of two people, including yourself, to assist with collection of belongings.
  • Ensure you clean, sanitise or wipe down any handles or buttons before and after use if you are making use of shared cleaning items such as hoovers.
  • Return your keys to Stag Hill Reception. Reception is open Monday to Friday 10am to 4pm.  The drop box can be used out of hours.
  • If you have already returned your keys and require access, please state this in your booking email to us.
  • If you are currently unable to return to the University due to travel restrictions, either in the UK or in your home country, you have until Monday 22 June to collect your belongings.
  • Students travelling from outside the UK may now be subject to UK Government quarantine restrictions. You will not be permitted to quarantine in the property for 14 days. You should make alternative arrangements or use the storage providers listed below.
  • Any belongings left in the property after this date will be disposed of, as we need to start to prepare the rooms for new tenants. This includes all kitchen appliances, broadband routers or any items which do not belong to the landlord.
  • You are required to leave your property and room in a clean order as you received it.
  • If you cannot collect your belongings in person by this date, you may arrange for a friend, relative or storage company to help you pack, ship or store your belongings.
  • We are working with Urban Spaceman Storage and Kelly’s storage who will be able to pack and store your belongings and arrange shipping if required. You will need to contact them directly to make the arrangements and you will be responsible for all costs involved. Once you have agreed a date with the storage company, please contact us and we will help you to arrange access to the property for them.

 

If you have any further queries, please contact us on usl@surrey.ac.uk.

No, the University has agreed to allow you to leave your current contract early and you will not need to make any further payments this semester. Those who have paid up front for the full year will be refunded payments covering the third period of their contracts – and the fourth in the case of postgraduate students. Please email accommodation@surrey.ac.uk to let us know that you wish to terminate your contract early and that your room is empty. Please include your full name, URN, room details and the date which you left accommodation.

If you want to take up this option, you must now let us know by Monday 27 April at 11am that you wish to terminate your licence otherwise you will be responsible for payments for the remainder of your licence.

If you inform us after Monday 27 April that you wish to terminate your contract:

  • We will still process your departure and amend your licence and account.
  • You will be required to pay until the date that you inform us that you are vacating and returned your keys, whichever is the latest.
  • If that date is in the future, we will pro rata any amount due for the 3rd/4th payment periods.
  • If you have paid your accommodation in advance, you will be refunded any over payments.

Please note that our Accommodation Team are currently experiencing a high volume of emails so you may not receive an immediate response. This will not affect your rights to early contract termination.

Yes, under the latest Government restrictions, and following this letter from Universities Minister Michelle Donelan (PDF), you should not leave your accommodation. This would be in breach of national social distancing rules.

Please refer to the other FAQs for support if you are still living in accommodation, have left but your belongings remain or you wish you terminate your contract early (University contracts only).

Please note that this only applies to students with University accommodation contracts. If your contract is with a private landlord then you will need to speak to them directly to make arrangements.

If you live off campus and require support please contact University of Surrey Lettings (usl@surrey.ac.uk) who are able to offer help and advice to all students living in private rented accommodation regardless of who their contract is with.

Renting from private landlords

The following advice has been provided by University Surrey Lettings (USL).

PLEASE NOTE: always communicate with your landlord in writing, ideally via email. If you have a phone conversation, follow it up with an email to outline what has been discussed. 

As a tenant you have certain rights, but this depends on the type of contract you have and there are many different variations. You also have certain responsibilities, one of which is to keep up with rent payments. It is likely that you will have signed a fixed term contract which remains legally binding despite the current health pandemic. As such, unless you have an explicit agreement in writing from your landlord to vary the terms, rental payments must kept up regardless of whether you are living in the property or not as, per your contract.

We are however in unprecedented times and hope that some landlords may be able to look favourably on a request to vary the terms of the contracts in circumstances of genuine financial hardship. If your landlord agrees to a rent holiday period you will be required to pay this back and need to agree a repayment plan. If you do not pay your rent, your landlord can pursue your guarantor and this may lead to a County Court Judgement against both parties.

Find out more on our Facebook Live Housing discussion.

You can review the government guidelines and read more guidance about eviction.

The best way to deal with the current situation is to ensure strong communication is kept with your landlord and you try to come to an agreement with them that all parties are happy with. In general the terms to be reconsidered will be:

  • Early Termination: Will your landlord allow you to leave the property sooner than originally contracted? This may not be today but may be at a date between now and when your contract is due to end that is fair. Landlords are under no obligation to agree to this, so you will need to politely and persuasively make a strong case if you want this to happen.
  • Rent Reduction: Would you landlord consider reducing the rent to ease the pressure on you financially if you are not actually staying in the property for the coming weeks. Landlords are under no obligation to agree to this, and are unlikely to make any financial savings on the basis that you are not living in the property. So you will need to politely and persuasively make a strong case if you want this to happen.
     

Does my landlord need to agree to early termination of my contract or a rent reduction?

As per your contract, your landlord has the right to refuse the above proposals which is why it is key to outline why you are asking, to give them a chance to empathise with you as much as possible. Points to include will be:

  • Loss of income: Have you lost your job or means to pay the rent?
  • Having moved out: It can be argued that you have had to move out of the property through no fault of your own and as such cannot access the accommodation you are paying for.
  • The University's position: The University of Surrey has supported the Students’ Union in asking landlords to consider looking favourably on any such requests where they can. 

Ultimately it is going to come down to a case by case basis, and each landlord will take a view and compromise or not. Be mindful that landlords are also suffering financial loss during this pandemic and so may not be in a position to offer you a reduction even if they wanted to. If your landlord is unreasonably withholding a request to set up a payment plan or attempt to evict you, speak to USL immediately.

You cannot simply be evicted for non-payment of rent, the landlord is obligated to undertake an eviction process. But non-payment of rent has serious consequences which can impact on your future. We do not advise you to stop paying rent all together. Inform your landlord/agent if you think you won't be able to pay your rent or it will be late, and make your housemates aware. You should try to agree a repayment plan with your landlord and get it in writing.

Please remember that if you withdraw from university and are still in contract with your landlord, you will be liable to pay council tax. Consider turning your heating and water off if the property is completely empty to help with the cost of bills. If paying bills is a problem, speak to the provider to see if they can delay your payment for a few months.

Remember even if you have left the property and it is unoccupied, you will remain responsible for it. Notify your landlord/agent to ensure they can let their insurance provider know.

For further advice on rent payment problems please contact moneysupport@surrey.ac.uk to discuss an emergency loan. There is also more information on benefits and other financial help and how to apply to the University hardship fund.

Yes, it’s important to let your landlord/agent know if you are self-isolating so they do not send workmen to the house. You should also apply for help with supplies/medication if you qualify under the extremely vulnerable group

Landlord/agents should only be entering your property with your permission and this should only be for emergency situations or to meet their legal obligations. Here is some more information about Landlord access to your home.

Placement and study abroad students

The University has contacted all students on placements directly. We advise all students to follow Foreign and Commonwealth Office travel advice specific to the country they are visiting.

If you have any additional questions and are currently:

Please be aware, the University has not recalled any placement students, from any location, and any decision to remain in or leave any particular placement and/or country is for the student to make. If you choose to leave your placement and/or fly home, we will support you.

No student will be allowed to suffer academically as a result of the outbreak. We have exceptional measures in place to ensure students do not lose their placement.

Updated government guidance on travel in educational settings

The Department for Education and Public Health England has released updated guidance for UK students, university and college staff over the age of 18 travelling overseas during term breaks, or for placements and exchanges. The guidance advises them to look at the latest FCO travel advice and Public Health England (PHE) Public Health matters guidance. UK students over the age of 18 due to travel on behalf of their education institution are being advised to speak to the institution before the trip to discuss whether the trip should go ahead. All UK students and staff currently studying or working overseas are being advised to continue to monitor travel advice issued by the FCO and comply with any COVID-19 control measures put in place by their host nation. Students on Erasmus+ exchanges are advised their travel may have to be postponed or cancelled to and from regions affected by COVID-19 and are told to speak to their provider in case alternative arrangements can be made.

UUK has updated its dedicated coronavirus (Covid-19) information page with this new guidance as well as with the new advice from government on what to do if you have symptoms, following the announcement yesterday that the UK is moving into the 'delay' phase of its COVID-19 action plan.

If you have a query on what will happen to your student funding if you return to the UK earlier than expected. This may affect your student finance, depending on what you choose to do. Find out more from the HEP Services website. You can also view SLC issue guidance for current students related to the Covid-19 outbreak.

Update on the completion of spring term

One of the main questions raised so far has been around spring term dates.

Where you complete the spring term through online learning, we will count this a continuation of your existing mode of study. We will also take this to be at the level of intensity that the course was intended to deliver. We would not expect a mode of study or fee change CoC just because of the greater degree of online learning.

If you have any questions, please do contact us at partner_services@slc.co.uk.

CV and cover letter

This assessment has been removed from all Level P modules, including full year work, full year study and work/study.

We would still recommend that you update your CV in light of your placement/exchange experiences, but this is no longer required as a submission to be assessed.

Our Employability & Careers team are always available to help you with revisions to your CV.

Final report

The report length for full year work and work/study students currently varies between subjects within a range of 4000 – 6000 words, 2000 - 4000 of which must be a subject specific/technical section, and 2000 words of reflection.

The new standardised word count is now set at 4000 words for all students, with 500-1000 words dedicated to reflection.

For students on a full year study year the word count is reduced from 3000 words to 2500.

The specific details of your school or department’s assessment brief for the contents and general structure of the final report remain unchanged.

Please note: the only adjustment to this piece of assessment is to reduce the expected word count for those students with a requirement previously set above 4000. If this applies to you please let your placement tutor know if you intend to proceed on the basis of the longer original word count. You will not be penalised in any way for doing so.

Presentation

For full year work students the presentation element will continue to encompass the existing range of preferred delivery methods. These include posters, oral presentations and video presentations, as laid out in your school or department’s assessment brief for presentation.

Where the standard arrangements for delivery of your presentation or poster are likely to be compromised by social distancing, or enforced absence from your workplace, your senior professional training tutor will provide details of alternative methods of delivery and/or timings.

Professional development review (PDR)

The professional development review (full year work and work/study students) will no longer serve as an assessed piece of work. This change seeks to safeguard the many students whose changed circumstances make the adequate completion of all sections of the PDR unlikely.

As with the CV, we would still recommend that you continue with your PDR inputs if you are still working. The PDR remains a useful tool for ongoing reflection, and provides the content for the reflective part of the final report.

Study exchange

The existing arrangements for the recognition of your study exchange modules within the Level P assessment framework continue to apply (work/study and full year study).

Any reasonable adjustments for individuals with heavily impacted study arrangements continue to be a matter primarily for the Global Engagement Office and your study exchange coordinator to consider.

Reallocation of marks

The marks previously assigned to the CV/cover letter and PDR submissions will be reallocated to the remaining submissions. The exact weightings of the remaining submissions will be determined and communicated as soon as possible.

Summary

We appreciate your ongoing professionalism, patience and understanding as we work through these changes at a speed necessitated by such challenging and unforeseen circumstances.

Whilst such changes to your modules would not normally happen in this way, we hope you will view them positively. We have reduced assessment as one way in which we can reduce the burden on you at a time of great upheaval and anxiety. If you have any questions or concerns please address these either to your senior tutor or email placements@surrey.ac.uk.

A full list of regulatory changes are available on our website.

Please be aware that the Foreign and Commonwealth advice remains no-non essential travel to any overseas destinations – and many other destinations have government imposed quarantine/entry restrictions. Whilst this remains we continue to advise all students to follow this and if they wish for further advice to email placements@surrey.ac.uk.

Unless travel is signed off by the University as ‘essential’, no new trips undertaken since the FCO advice came into force will be covered under the University’s Personal Accident and Travel Insurance policy.

If students do still wish to return despite this advice, they will need to make their own arrangements for travel insurance.

If students have travel insurance questions, they may still contact insurance@surrey.ac.uk for advice.

Please ensure that you keep up to date with the current FCO Covid-19 travel advice in respect of any entry restrictions or quarantine requirements for the country to which you are returning.

Advice will be following for all students in their pre-departure talks on 18/19 June. Please hold off booking for now but should you need to talk this through, and it relates to:

If you arrive in the UK on or after 8 June 2020, you'll be subject to the UK Government's self-isolation rules. You must think about the extra days when planning your travel to the UK. During this time you won't be able to attend the University, see other people or leave your accommodation except for very limited reasons. We don't know how long these measures will be in place and they may be subject to change at short notice. You can find further details in the government's guide to entering the UK.

Postgraduate research students

We appreciate the situation has meant we have had to introduce changes quickly and you may have questions. View the dedicated information for researchers

Our "safety net" policy

Hear Lucy Evans, Chief Student Officer, talk about the University's new "safety net" policy to protect students and your grades this semester.

How we will communicate with you

All official communications from the University to students are delivered via:

So we can contact you via text message to inform you of any important information, please make sure your mobile number is up to date on Surrey Self-Service.

We’re aware that there is a lot of understandable concern about the current situation. This concern has led in some places to some inaccurate rumours circulating. If you are unsure about the accuracy of any information please check this page in the first instance or email coronavirusenquiries@surrey.ac.uk.

Previous communications

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