Emma Reardon has recently joined the University of Surrey as a Teaching fellow in Hospitality Management. Emma is also a PhD candidate in the School of Hospitality Management and Tourism at Technological University Dublin. Emma’s PhD aims to add new knowledge to the factors pertaining to a systems approach to quality management in hospitality businesses, as well as the efforts required to monetise such resources. As such, Emma’s doctoral research is stimulated by an exploration into the economics of quality management by empirically exploring the complex interrelationship between quality management and performance measurement in the hotel industry
Before her current role in the University of Surrey, Emma was working as Learning and Development Manager in the five-star Merrion hotel in Dublin, Ireland and as Assistant Lecturer in Hospitality Management at Technological University Dublin. Emma’s professional experiences, in addition to her time in The Merrion Hotel, include various management roles held in luxury five-star properties, such as, Dromoland Castle Hotel and Country Estate, Hayfield Manor and Aghadoe Heights Hotel and Spa.
Emma also holds an MA (First Class Hons) in International Tourism from the University of Limerick, and a BA (Hons) in Business Studies with Event management from Limerick Institute of Technology. During her time in the University of Limerick, Emma was also awarded The Kemmy Business School and Northern Trust Outstanding Scholar Award for her academic achievements.
Areas of specialism
- Hotel Operations Management, specialising in quality management and service productivity
- Hospitality Education, especially the challenges in improving the alignment between the academic curriculum and industry needs
- Employee well-being and mental health first aid in tourism & hospitality
Postgraduate research supervision
- Speciality Operations in Hospitality
- Operations Analysis
- Understanding Service Delivery
- Rooms Division Management