Centre for Competitiveness of the Visitor Economy

We are addressing competitiveness issues in the visitor economy across firm, sector and destination levels.

Spotlight on our research

Our research has great impact, and we are proud to highlight our achievements through a series of short films, told by our research authors.

Impact in Conversation: Professor Allan Williams | University of Surrey

Research aims

We aim to address equality and diversity in employment and conduct studies of future labour markets, productivity, career mobilities, skills, flexible employment and entrepreneurial migration, while examining other aspects of competitiveness at both firm and destination levels, such as advances in destination branding, visitor satisfaction, innovation, revenue management, and risk and disaster impacts.

We also aim to maintain our world-leading position in demand-forecasting research, which provides a scientific foundation to support businesses’ and governments’ decision making to improve their competitiveness.

Research themes

Economic modelling and forecasting

Research theme lead: Dr Jason Chen

This research theme focuses on developing and applying cutting-edge methods in economic analysis and forecasting in the context of tourism, hospitality, transport and events. Members of this theme work on a wide range of areas such as tourism demand, economic impact of the Visitor Economy, firm performance, productivity and tourism competitiveness while pushing the boundaries of econometric, time series and spatial economic modelling and forecasting techniques.

Innovation, entrepreneurship, risk and uncertainty

Professor Allan Williams head and shoulders image on campus

Research theme lead: Professor Allan Williams

Innovation and entrepreneurship are at the core of this theme. Research on innovation focusses on the process of innovation in the firm, paying particular attention to knowledge and uncertainty, but also addressing the role of innovation in policy areas such as sustainability as well as in academia. Innovation research is strongly linked to investigations of entrepreneurship in the public, private, and third sectors, with gender and migration being important lines of research. Investigations of risk and uncertainty also extend beyond the firm to the analysis of consumer preferences and behaviour.

Future of work and labour mobility

Research theme lead: Dr Tracy Xu

Future of work and labour mobilities are at the core of this theme. Members of this theme investigate labour productivity and wellbeing, migration, gender issues, and technology-enhanced employability of future workforce in the visitor economy. This theme supports research on how work in the visitor economy is changing, the internal and external forces that support the change, and their implications on organisational performance, employee wellbeing and dignity.

Visitor decision-making, behaviour and destination marketing

Research theme lead: Dr Marion Karl

This theme of research focuses on the consumer behaviour side of competitiveness. Research from this theme includes topics such as tourists’ and visitors’ decision-making, tourism experiences, destination choice and influencing factors, tourist and visitor behaviour, or visitor attraction and destination marketing as well as management.

Covid-19 research in hospitality and tourism

Our research aims to understand the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses.

Find out more

Research projects

Life after-death: knowledge trajectories after innovation failure

Principal investigator: Dr Isabel Rodríguez

Start date: 17 July 2023

End date: 16 October 2024

Interdependency and spatial spillovers of tourism demand in Asia: a Hong Kong economic policy perspective

Principal investigator: Eden Xiaoying Jiao

Start date: January 2023

End date: December 2024

A conversation about menopause: supporting women's wellbeing in the workplace

Principal investigator: Dr Tracy Xu

Start date: November 2022

End date: November 2022

Co-creating equitable, diverse and inclusive travel and tourism (CrEDIT)

Principal investigator: Dr Bora Kim

Start date: August 2022

End date: March 2023

Digital employee management interfaces

Principal investigator: Dr Tracy Xu

Start date: May 2022

End date: July 2022

Domestic tourism data review

Principal investigator: Dr Jason Chen

Start date: March 2022

End date: June 2022

Exploring the barriers to co-creating diverse and inclusive travel experiences for BAME tourists

Principal investigator: Dr Yoo Ri Kim

Start date: February 2022

End date: July 2022

The effects of social media bragging on employees at workplace

Principal investigator: Dr Hongbo (Daisy) Liu

Start date: September 2021

End date: September 2022

Engaging new travel audiences: understanding the Black travellers’ decision-making process

Principal investigator: Dr Albert Kimbu

Start date: May 2021

End date: September 2021

Tourism recovery, risk and uncertainty

Principal investigator: Professor Allan Williams

Start date: March 2021

End date: August 2021

Virtual experiences in arts and heritage: Facilitating engagement with virtual solutions and exploring futures for hybrid business models

Start date: March 2021

End date: November 2021

Understanding the landscape of inbound tourism measurement

Principal investigator: Dr Jason Chen

Start date: 21 January 2021

End date: 31 March 2021

Social and economic impacts of arts in Surrey

Principal investigator: Professor Gang Li

Start date: 01 March 2020

End date: 01 July 2020

Review of evidence of elasticities relevant to tourism in Scotland

Principal investigator: Dr Jason Chen

Start date: 17 February 2020

End date: 10 April 2020

Covid-19 research in hospitality and tourism

Start date: January 2020

End date: December 2024

Exploring the process of creating exhibition service innovation from value propositions in service-dominant logic

Principal investigator: Jin Soo Lee

Start date: January 2020

End date: December 2021

General-to-specific modelling with Bayesian bootstrap aggregation in tourism demand

Principal investigator: Professor Haiyan Song

Start date: September 2019

End date: August 2022

Towards an impactful national association for UK's arts festivals sector

Principal investigators: Dr Shi (Tracy) Xu, Dr Yanning Li

Start date: May 2019

End date: July 2019

Women's entrepreneurial journeys through tourism in sub-Saharan Africa

Principal investigator: Dr Albert Kimbu

Start date: January 2019

End date: September 2019

Women's journey through innovation in the tourism industry

Principal investigators: Dr Cristina Figueroa Domecq, Professor Allan Williams

Start date: September 2018

End date: August 2020

Marketing capability of Chinese exhibitors in overseas countries

Principal investigator: Jingna Wang

Start date: July 2018

End date: July 2021

Creating the tourist satisfaction index of China inbound tourism from Britain

Start date: 01 January 2016

End date: 01 January 2017

Socio-economic impact of Clean Sky 1

Start date: 2016

End date: 2017

Visitor forecasting for Shanghai Disney Resort: impact on Disney’s pricing strategy

Start date: 2015

End date: 2015

Cross-border regional innovation system integration

Principal investigators: Dr Teemu Makkonen, Professor Allan Williams

Start date: 2014

End date: 2016

Labour productivity, work flexibility, and international migration in hotels

Principal investigators: Professor Allan Williams, Professor Andrew Lockwood, Sangwon Park

Start date: August 2013

End date: March 2015

Destination branding: tourism and events in northern regions

Start date: 2013

End date: 2016

Key factors for SME competitiveness in the context of globalisation

Start date: 2013

End date: 2015

Visitor forecasts of the Asia-Pacific region

Principal investigator: Professor Haiyan Song

Start date: December 2012

End date: Ongoing

The innovation journey of tourism entrepreneurs: evidence from Spain and the UK and policy implications

Principal investigators: Professor Allan Williams, Dr Isabel Rodriguez

Start date: June 0016

End date: May 2018

Youth mobility - maximising opportunities for individuals, labour markets and regions in Europe (YMOBILITY)

Principal investigators: Professor Allan Williams, Professor Gang Li, Hania Janta

Start date: March 0014

End date: March 2018

(Re)engaging with sport fans post-Covid

Principal investigators: Dr Yanning Li, Dr Bora Kim, Dr Shi (Tracy) Xu

Consumer purchasing intention in restaurants and hotels post-Covid-19 lockdown

Principal investigators: Dr Yoo Ri Kim, Dr Anyu Liu

Covid-19 impact on the Chinese air transport markets

Principal investigator: Dr Frankie O'Connell

Examining the resilience of hospitality companies during the Covid-19 pandemic

Principal investigators: Dr Shi (Tracy) Xu, Mark Ashton, Dr Yanning Li

Innovative pricing: Pay-as-you-wish as a means to attract customers to museums post Covid-19

Principal investigators: Dr Brigitte Stangl, Dr Margit Kastner

Service design and information provision requirements based on proxemics

Principal investigators: Dr Brigitte Stangl, Owen Grainger-Jones, Dr Margit Kastner

Spatial disparities in SME productivity: evidence from the service sectors in England

Principal investigators: Dr Tiwasing Tiwasing, Dr Yoo Ri Kim, Katiuscia Lavoratori, Temitope Akinremi, Diletta Pegoraro

Publications

Yi, B., Shi, D., & Li, G. (2025, April 22). Seeing is believing: Impacts of visual cues on social interaction and popularity of shared accommodation. Current Issues in Tourism. Advance online publication. https://doi.org/10.1080/13683500.2025.2493742

Zhang, K., Sun, X., & Li, G. (2025). Virtual influencer and cultural heritage destination: Endorsement effectiveness of virtual versus human influencers. Annals of Tourism Research, 110(3), Article 103873. https://doi.org/10.1016/j.annals.2024.103873

Jiang, Y., Fu, Q., Thomopoulos, N., & Chen, J. L. (2025). Understanding the influence of past driving experience on electric vehicle purchase intention in China. Transport Policy, 162, 270–282. https://doi.org/10.1016/j.tranpol.2024.11.025 

Liu, X., Liu, A., Chen, J. L., Li, G., & Song, H. (2025, January). Tourism demand forecasting in normal and crisis times: Combining bootstrap‑aggregating and Bayesian approaches. Journal of Hospitality & Tourism Research. Advance online publication. https://doi.org/10.1177/10963480251313492

Bartl, E., Weigert, M., Bauer, A., Schmude, J., Karl, M., & Küchenhoff, H. (2025, January 15). Understanding travel behaviour patterns and their dynamics: Applying fuzzy clustering and age‑period‑cohort analysis on long‑term data of German travellers. European Journal of Tourism Research, 39, Article 3914. https://doi.org/10.54055/ejtr.v39i.3862 

Xu, X., Wang, X. L., & Kim, B. (2025, March). Exploring the value co‑creation mechanism in online travel communities: Value co‑creators, engagement activities, and interactions. Journal of Travel Research. Advance online publication. https://doi.org/10.1177/00472875251322515

Eves, A., Timotijevic, L., Kim, B., Hodgkins, C., & Raats, M. (2025). Is it food or is it waste? Determinants of decisions to throw food away. Sustainable Production and Consumption, 54, 43–51. https://doi.org/10.1016/j.spc.2024.12.016 

Yeon, J., Song, H. J., & Kim, B. (2025). Moral imperative or economic necessity? The role of institutional investors in the corporate social responsibility—financial performance relationship. Sustainability, 17(2), Article 582. https://doi.org/10.3390/su17020582

Kim, B., Liu, A., & Ling, E. C. L. (2025). Effects of disability employment on guest perceptions and behavioral intentions in the hotel sector. International Journal of Hospitality Management, 124, Article 103993. https://doi.org/10.1016/j.ijhm.2024.103993 

Vernes, W. E., Zhang, W., Kimbu, A. N., & Hanna, P. (2025). Plus size people can and will travel too: body positivity in travel and leisure. Journal of Sustainable Tourism, 1-27.

Ribeiro, M. A., Adam, I., Kimbu, A. N., Dayour, F., Adeola, O., & Tichaawa, T. M. (2025). Resilience in uncertainty: The impact of coping strategies on tourism entrepreneurs’ subjective well-being in sub-Saharan Africa. Tourism management, 110, 105169.

Seyfi, S., Kimbu, A. N., Tavangar, M., Vo-Thanh, T., & Zaman, M. (2025). Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination. Tourism Management, 106, 105025.

Seo, I. T., Liu, H., Li, H., & Lee, J. S. (2025, March). AI‑infused video marketing: Exploring the influence of AI‑generated tourism videos on tourist decision‑making. Tourism Management, 110, Article 105182. https://doi.org/10.1016/j.tourman.2025.105182

Luo, Z., Wang, L., & Liu, H. (2025, March). Influencer marketing and destination visit intention: The interplay between influencer type, information format, and picture color hue. Journal of Travel Research. Advance online publication. https://doi.org/10.1177/00472875251322514

Sun, P., Lyu, M., & Liu, H. (2025, February 20). Can talented tour guides truly not be retained? Exploring the development of tour guides’ career resilience under stressful conditions. Tourism Management. Advance online publication. https://doi.org/10.1016/j.tourman.2025.105157

Wang, Y.-C., Zhang, Y., Ma, E., Ma, E. (J.), Zhang, L., Zhang, Y., Huan, N., Huang, J., Huang, J., & Pan, S.-Y. (2025, July). AI‑assisted cross‑cultural training for hotel newcomers: An IT mindfulness‑driven perspective on building cultural intelligence and career development confidence. International Journal of Hospitality Management, 128, Article 104186. https://doi.org/10.1016/j.ijhm.2025.104186

Liu, J., Ma, E., Zhong, W., & Hu, B. (2025, April). Going above and beyond for your own sake? An integrated model of hotel employees’ OCB, workplace thriving, and perceived control. International Journal of Hospitality Management, 128, Article 104169. https://doi.org/10.1016/j.ijhm.2025.104169

Yang, H., Song, H., Wang, Y.-C., & Ma, E. (2025). Similarity‑attraction theory perspective on service employees and service robots’ interactions. Service Industries Journal. Advance online publication. https://doi.org/10.1080/02642069.2025.2485972

Wang, Y. C., Song, H., Yang, H., & Ma, E. (2025). Robots vs. human employees’ influence on restaurant brand relationship building: An integration of role theory and stereotype theory. Journal of Vacation Marketing, 13567667251317736.

Gao, J., Zhang, Y., Xu, S., & Ma, E. (2025). Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms. International Journal of Contemporary Hospitality Management.

Anuar, M. D. D. B. M., Itani, N., O'Connell, J. F., & Warnock-Smith, D. (2025). Investigating the impacts of ASEAN-EU comprehensive air transport agreement on the carriers’ competitive dynamics. Journal of Air Transport Management, 124, 102739.

Xia, H., Muskat, B., Karl, M., Li, Q., & Li, G. (2025). Destination Competitiveness Improvement: Insights From Causal Counterfactual AI Analysis. Journal of Travel Research, 00472875251322512.

Stangl, B., Kastner, M., & Natter, M. (2025). The Impact of Cost Structure Appeals on Fairness Perceptions and Payments. Journal of Service Research, 10946705251341080.

Majid, G. M., Tussyadiah, I., Kim, Y. R., & Chen, J. L. (2025). From Destination to Daily Life: A Longitudinal Study on the Effects of Flashback Nudging on Pro-environmental Behavior Spillover. Journal of Travel Research, 00472875251337777.

Duan, B. Y.-C., Zhang, Y., Dai, J., & Ma, E. (2025, April 5). Identity deconstruction through pilgrimage in Lhasa. In M. Valeri (Ed.), Contemporary Religious Tourism (pp. 287–298). Springer, Cham. https://doi.org/10.1007/978-3-031-79074-4_18

Duan, B. Y.-C., Zhang, Y., Dai, J., & Ma, E. (2025). Emotional intelligence and customer satisfaction: A comparison between guesthouses and hotels. In Contributions to Management Science: Emotional Intelligence and Networking Competencies (pp. 113–126). Springer Nature. https://doi.org/10.1007/978-3-031-77543-7_8

Cai, Y., Li, G., Wen, L., & Liu, C. (2024). Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis. International Journal of Hospitality Management, 117, Article 103633. https://doi.org/10.1016/j.ijhm.2023.103633

Gatersleben, B., White, E., Wyles, K., Golding, S.E., Murrell,G., Scarles, C., Xu, S., Brockett, B., Willis, C. (2024). Everyday places to get away–Lessons learned from Covid-19 lockdowns. Landscape and urban planning, 246, 105026.

Zhang, K., Hou, Y., & Li, G. (2024). Color and naturalness: How color saturation shapes tourists’ perception and purchase intention. International Journal of Tourism Research, 26(4), Article e2717. https://doi.org/10.1002/jtr.2717

Hoy, L. S., Stangl, B., & Morgan, N. (2024). Leisure with dogs in the UK: The importance of shared outdoor leisure spaces highlighted by the COVID‑19 pandemic. Leisure/Loisir. Advance online publication. https://doi.org/10.1080/14927713.2024.2308919 surrey.ac.uk+7tandfonline.com+7scispace.com+7

Hu, C., Hu, X., & Liu, H. (2024). Making friends with tourists before the tour: A study of guide‑tourist pre‑tour interactions based on the social situation framework. Journal of Tourism Research, 26(4), Article e2704. https://doi.org/10.1002/jtr.2704 researchgate.net+6onlinelibrary.wiley.com+6scholar.google.de+6

Hu, R., Li, G., Liu, A., & Chen, J. L. (2024). Emerging research trends on residents’ quality of life in the context of tourism development. Journal of Hospitality & Tourism Research, 48(1), 131–152. https://doi.org/10.1177/10963480221081382 openresearch.surrey.ac.uk+4research.polyu.edu.hk+4researchgate.net+4

Hui, T. H., Itani, N., & O’Connell, J. F. (2024). Examining air travellers’ willingness to pay for non‑voluntary environment‑related fees: The case of SAF surcharge and carbon taxes. Highlights of Sustainability, 3(1), 61–75. https://doi.org/10.54175/hsustain3010005

Li, H., Liu, H., Shin, H. S., & Ji, H. P. (2024). Impacts of user‑generated images in online reviews on customer engagement: A panel data analysis. Tourism Management, 101, 104855. https://doi.org/10.1016/j.tourman.2023.104855

Liu, X., Liu, A., Jiao, X., & Liu, Z. (2024). The impact of policy intervention on international wine demand. International Journal of Contemporary Hospitality Management, 36(8), 2728-2751.

Ma, E., Baker, M. A., Kim, Y. S., & Kim, K. (2024). When going above and beyond meets diversity: Are service recoveries evaluated based on inference or recognition? Cornell Hospitality Quarterly, 65(2). https://doi.org/10.1177/19389655231214708

Shan, Y., Shi, D., & Xu, S. (2024). Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation? International Journal of Contemporary Hospitality Management, 36(10), 3515–3533. https://doi.org/10.1108/IJCHM-05-2023-0707 

Williams, A. M., & Rodríguez Sánchez, I. (2024). Knowledge mobility after tourism entrepreneurial failure: Life after death? Annals of Tourism Research, 106, Article 103767. https://doi.org/10.1016/j.annals.2024.103767

Yang, W., & Xu, S. (2023). Should we be more mindful? The joint impact of an abusive work environment and mindfulness on employee well-being and turnover intentions. Journal of Hospitality & Tourism Research, 48(4), 712–724. https://doi.org/10.1177/10963480231156832

Yi, B., Shi, D., & Li, G. (2024). What makes an AI‑themed hotel successful? New evidence from a sequential research design. International Journal of Contemporary Hospitality Management, 37(3), 783–804. https://doi.org/10.1108/IJCHM-05-2024-0743

Li, H., Cai, D., Li, G., & Hu, M. (2025). The “Beauty Premium” phenomenon: Appearance discrimination in the P2P market. Journal of Travel Research, 64(4), 783–811. https://doi.org/10.1177/00472875241227611

Lin, G., Chen, J. L., & Song, H. (2024). The heterogeneity of hotel demand curves across consumers and contexts. Journal of Hospitality & Tourism Research. Advance online publication. https://doi.org/10.1177/10963480241271307 

Majid, G. M., Tussyadiah, I., Kim, Y. R., & Chen, J. L. (2024). Promoting pro‑environmental behaviour spillover through chatbots. Journal of Sustainable Tourism, 1–19. https://doi.org/10.1080/09669582.2024.2393256

Jiao, X., Li, G., Qiu, R. T. R., & Chen, J. L. (2024, May). Analyzing destination resilience from a spatiotemporal perspective. Journal of Travel Research, 63(5), 1186–1205. https://doi.org/10.1177/00472875241245048

Lin, G., Chen, J. L., Li, G., & Song, H. (2024). Substitution between sharing accommodation and hotels: A behavioral economic demand curve analysis. Annals of Tourism Research, 104, Article 103716. https://doi.org/10.1016/j.annals.2023.103716

Voss, S., André, H., Kock, F., Karl, M., & Josiassen, A. (2024, December 23). Guiding pro‑environmental behaviour: Examining the impact of cognitive and behavioural interventions on sustainable food choices in hospitality. Journal of Sustainable Tourism. Advance online publication. https://doi.org/10.1080/09669582.2024.2439983

Bartl, E., Bauer, A., Weigert, M., Karl, M. S., Schmude, J., & Küchenhoff, H. (2024). Disentangling temporal changes in travel behavior: An age-period-cohort analysis based on German travel demand. Annals of Tourism Research Empirical Insights, 5(2), Article 100155. https://doi.org/10.1016/j.annale.2024.100155

Xia, H., Muskat, B., Karl, M., Li, G., & Law, R. (2024, April). Destination competitiveness research over the past three decades: A computational literature review using topic modelling. Journal of Travel & Tourism Marketing. Advance online publication. https://doi.org/10.1080/10548408.2024.2332278

Salehi, M., Lin, M. S., Filimonau, V., Kim, B., & Lin, P. M. C. (2024). How to advance sustainable healthy food consumption in tourism: A systematic literature review. Journal of Sustainable Tourism. Advance online publication. https://doi.org/10.1080/09669582.2024.2431845

Park, S., Kim, B., & Song, S. (2024). Generalist vs. specialist CEOs: Towards an understanding of CSR scheme in the restaurant industry. International Journal of Hospitality Management, 110, Article 103797. https://doi.org/10.1016/j.ijhm.2024.103797 

Kim, B., & Lee, S. (2024). Restaurant celebrity chief executive officer and risk-taking: The moderating role of chief executive officer origin and franchising. Tourism Economics. Advance online publication. https://doi.org/10.1177/13548166241264595

Muharam, I. N., Tussyadiah, I., & Kimbu, A. (2024, August). Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review. International Journal of Hospitality Management, 122, Article 103863. https://doi.org/10.1016/j.ijhm.2024.103863

Ibrahim, M. N., Ribeiro, M. A., & Kimbu, A. N. (2024). Redirecting Slack Resources to Social and Environmental Issues: A Cross‑Cultural Analysis of Tourism Firms Post‑Crisis. Journal of Travel Research. Advance online publication. https://doi.org/10.1177/00472875241260333

Muharam, I. N., Tussyadiah, I. P., & Kimbu, A. N. (2024). Decentralising Airbnb: Testing the acceptability of blockchain-based sharing economy systems. Tourism Management, 102, Article 104871. https://doi.org/10.1016/j.tourman.2023.104871

Kim, Y. R., Kimbu, A. N., Ramakrishnan, S., & Saha, P. (2024). Understanding the travel decision‑making behaviors of ethnic minority tourists: The moderating role of psychological empowerment. Journal of Travel Research, 63(5), 1064–1084. https://doi.org/10.1177/00472875241245407

Kimbu, A. N., Ngoasong, M. Z., & de Jong, A. (2024). Gender, entrepreneurship and social policy in tourism: Tying the knot. Journal of Sustainable Tourism, 32(3), 421–437. https://doi.org/10.1080/09669582.2024.2309216

Xu, S. (Shi You), Ashton, M., Li, Y. (Yanning), Staunton, G., & Li, Y. (Kevin). (2024, September 6). Hotel employee engagement during the pandemic: A mixed-method approach. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655241276511

Hu, C., Hu, X., & Liu, H. (2024, July). Making friends with tourists before the group tour: A study of guide–tourist pre‑tour interactions based on the social situation framework. International Journal of Tourism Research. Advance online publication. https://doi.org/10.1002/jtr.2704

Liu‑Lastres, B., Guo, Y., & Liu, H. (2022). Hotel crisis communication on social media: Effects of message appeal. Anatolia, 35(1), 56–66. https://doi.org/10.1080/13032917.2022.2119590

Wang, Y.-C., Xu, F., Xu, S. (Tracy), & Ma, E. (2024). Utilize OCB‑C‑driven learning mechanism to empower employees as good citizens: Perspective of trial‑and‑error learning theory. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655241256535

Yang, H.-J., Zhao, X., & Ma, E. (2024). A dual‑path model of work–family conflict and hospitality employees’ job and life satisfaction. Journal of Hospitality and Tourism Management. Advance online publication. https://doi.org/10.1016/j.jhtm.2023.12.008

Yang, H., Wang, Y.-C., Song, H., & Ma, E. (2024). Utilitarian vs hedonic roles of service robots and customer stereotypes: A person–environment fit theory perspective. International Journal of Contemporary Hospitality Management, 36(5), 3211–3231. https://doi.org/10.1108/IJCHM-05-2023-0668 

Meng, L., Li, D., Ma, E., & Du, J. (2024). How family motivation affects Chinese hotel employees’ extra-role behaviors: A serial mediation model from an instrumental perspective. International Journal of Hospitality Management, 116, Article 103625. https://doi.org/10.1016/j.ijhm.2023.103625

Wang, D., Ma, E., & Leung, X. Y. (2024). Working with robots: a job design perspective of hospitality employees’ collaboration intentions with service robots. Journal of Hospitality and Tourism Management, 61, 66-77.

Hu, J., Zhu, Y., Ma, E., & Chen, C. (2024, July). How do you treat your “big fish”? The joint effect of perceived subordinates’ overqualification and managers’ personalities on knowledge hiding. Service Industries Journal. Advance online publication. https://doi.org/10.1080/02642069.2024.2381813

Manfreda, A., Wang, D., Zhang, Y., & Ma, E. (2024). Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook. The Service Industries Journal, 1-28.

Song, H., Zeng, W., Chen, J. M., & Ma, E. (2024). COVID-19 Impacts on the Spatial Network of City Tourism in Fujian Province, China. Sustainability, 16(8), 3162.

Yang, H., Delahaye, D., O’Connell, J. F., & Le, M. (2024, November). Enhancing airline connectivity: An optimisation approach for flight scheduling in multi‑hub networks with bank structures. Transportation Research Part E: Logistics and Transportation Review, 191, Article 103715. https://doi.org/10.1016/j.tre.2024.103715

Mr, T. H. H., & O'Connell, J. F. (2024). Examining Air Travellers' Willingness to Pay for Non-voluntary Environment-related Fees: The Case of SAF Surcharge and Carbon Taxes. Highlights of Sustainability, 3(31), 61.

Stangl, B., Li, Y., Ma, E., Xu, S., & Alsaied, M. (2024). Transferable skills in tourism and hospitality. Annals of Tourism Research, 109, Article 103854. https://doi.org/10.1016/j.annals.2024.103854

Chen, J. L., Baláž, V., Li, G., & Williams, A. M. (2025, January 21). Tourist decision‑making and types of crises: Risk attitudes, knowledge, and destination preference persistence. Journal of Hospitality & Tourism Research. Advance online publication. https://doi.org/10.1177/10963480241310819

Williams, A. M., & Rodríguez Sánchez, I. (2024). Knowledge mobility after tourism entrepreneurial failure: Life after death? Annals of Tourism Research, 106, Article 103767. https://doi.org/10.1016/j.annals.2024.103767

Makkonen, T., & Williams, A. M. (2024, February). Cross-border tourism and innovation system failures. Annals of Tourism Research, 105, Article 103735. https://doi.org/10.1016/j.annals.2024.103735 arxiv.org+12researchgate.net+12sciencedirect.com+12

Baláž, V., Chen, J. L., Williams, A. M., & Li, G. (2024, March). Stability of risk and uncertainty preferences in tourism. Annals of Tourism Research, 105, Article 103726. https://doi.org/10.1016/j.annals.2024.103726 

Shan, Y., Shi, D., & Xu, S. (2024). Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation? International Journal of Contemporary Hospitality Management, 36(10), 3515–3533. https://doi.org/10.1108/IJCHM-05-2023-0707

Kim, B. (2024). Enhancing social inclusion: Exploring the potential of employing people with disabilities (PWDs) in hospitality and tourism: ESRC Festival of Social Science – Post‑Event Report [Post-event report]. University of Surrey. https://doi.org/10.15126/900985

Swart, M. P. N., Cai, W., Yang, E. C. L., & Kimbu, A. N. (Eds.). (2024). Routledge Handbook on Gender in Tourism: Views on Teaching, Research and Praxis (1st ed., 332 pp.). Routledge. https://doi.org/10.4324/9781003286721

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Duan, B., Dai, J., & Ma, E. (2023). Winter Sports Mega-Event Destination Experience: An Experience Economy Model Perspective During the Post-COVID-19 Pandemic. Sport and Tourism (New Perspectives in Tourism and Hospitality Management), Emerald Publishing Limited, Bingley, pp. 79-94. https://doi.org/10.1108/978-1-83753-240-720231005

Duan, B., Ma, E., & Arcordia, C. (2023) Conceptualising the Health-related Values Within Wine Tourism. Journal of Vocation Marketing. https://doi.org/10.1177/13567667231192788

Foong, J. J., O’Connell, J. F., Warnock-Smith, D., & Efthymiou, M. (2023). A product and organisational architecture analysis of the performance of Southeast Asian airlines. Journal of Air Transport Management, 107, 102358. https://doi.org/10.1016/j.jairtraman.2023.102358

Graham, A., Warnock-Smith, D., O’Connell, J. F., Efthymiou, M., & Zheng, X. (2023). Market Developments on Chinese International Air Passenger Markets in Light of COVID-19 Policy Measures. Sustainability, 15(2), 1525. https://doi.org/10.3390/su15021525

Hakan Sezerel, Viachaslau Filimonau, Ashton, M., & Xu, S. (2023). “Preducing” food waste in multiple cultural realms. International Journal of Gastronomy and Food Science, 100745–100745. https://doi.org/10.1016/j.ijgfs.2023.100745

Hoy, L., Stangl, B., & Morgan, N. (2023). Dog Guardians’ Subjective Well-Being During Times of Stress and Crisis: A Diary Study of Affect During COVID-19. People and Animals: The International Journal of Research and Practice, 6(1). https://docs.lib.purdue.edu/paij/vol6/iss1/6/

Hsiao, A., Reid, S., Ma, E., Manfreda, A., & Xu, J. (2023). A social exchange perspective on boosting customer loyalty through culturally competent servers. Journal of Hospitality Marketing and Management. https://doi.org/10.1080/19368623.2023.2184439

Huang, G. I., Karl, M., Wong, I. A., & Law, R. (2023). Tourism destination research from 2000 to 2020: A systematic narrative review in conjunction with bibliographic mapping analysis. Tourism Management, 95, 104686. https://doi.org/10.1016/j.tourman.2022.104686

Ibrahim, M. N., Kimbu, A. N., & Ribeiro, M. A. (2023). Recontextualising the determinants of external CSR in the services industry: A cross-cultural study. Tourism Management, 95, 104690. https://doi.org/10.1016/j.tourman.2022.104690

Karl, M., Kock, F., Bauer, A., Ritchie, B., Assaf, A. (2023). When the Future is Now: An Experimental Study on the Role of Future Thinking and Affective Forecasting in Accommodation Decision-Making. Journal of Travel Research, 004728752211098. https://doi.org/10.1177/00472875221109825 

Kim, B., Yu, H., Huang, Y., & Lee, S. (2023). Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate. International Journal of Hospitality Management, 113, 103522. https://doi.org/10.1016/j.ijhm.2023.103522

Kim, M. (Sunny), Baker, M. A., & Ma, E. (2023). From customers’ fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management, 96, 104695. https://doi.org/10.1016/j.tourman.2022.104695

Kim, M. (Sunny), Ma, E., & Wang, L. (2023). Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry. International Journal of Hospitality Management, 108, 103356. https://doi.org/10.1016/j.ijhm.2022.103356

Kock, F., Assaf, A. G., Tsionas, M., Josiassen, A., & Karl, M. (2023). Do Tourists stand by the Tourism Industry? Examining Solidarity During and After a Pandemic. Journal of Travel Research, 004728752311649. https://doi.org/10.1177/00472875231164975

Lee, S., Liu, B., Jung, S., & Kim, B. (2023). The effect of vaccination during the COVID-19 for the restaurant industry. International Journal of Hospitality Management, 110, 103451. https://doi.org/10.1016/j.ijhm.2023.103451

Li, H., Wang, Q., Li, G., & Cai, D. (2023). Do looks matter for hosts on the peer-to-peer sharing accommodation market? Annals of Tourism Research, 98, 103510. https://doi.org/10.1016/j.annals.2022.103510

Lin, G., Lin, M., & Song, H. (2023). An Assessment of Prospect Theory in Tourism Decision-Making Research. Journal of Travel Research, 004728752311716-004728752311716. https://doi.org/10.1177/00472875231171673

Lin, V. S., F. Jiang, G. Li and Y. Qin (2023). Impacts of risk aversion on tourism consumption: A hierarchical age-period-cohort analysis. Annals of Tourism Research, 101, 103607. DOI: https://doi.org/10.1016/j.annals.2023.103607.

Lippitt, P., Itani, N., O’Connell, J. F., Warnock-Smith, D., & Efthymiou, M. (2023). Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability, 15(8), 6578. https://doi.org/10.3390/su15086578

Liu, A. T., Williams, A. M., Liu, A., Kim, Y. R., & Lin, P. M. C. (2023). A Systematic Analysis of Diaspora Tourism: Geographical Perspectives and Superdiversity. Journal of Hospitality & Tourism Research, 109634802311525. https://doi.org/10.1177/10963480231152571

Liu, A., Ma, E., Qu, H., & Wei, W. (2023). From bystanders to actioners: A tri-theoretical exploration of residents’ roles in tourist PEBs. Journal of Destination Marketing and Management , 28, 100778. https://doi.org/10.1016/j.jdmm.2023.100778

Liu, A., Ma, E., Wang, Y.-C., Shi (Tracy) Xu, & Grillo, T. (2023). AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-10-2022-1243

Liu, X., Liu, A., Chen, J. L., & Li, G. (2023). Impact of decomposition on time series bagging forecasting performance. Tourism Management, 97, 104725. https://doi.org/10.1016/j.tourman.2023.104725

Madera, J. M., Yang, W., Wu, L., Ma, E. & Xu, S. (2023). Diversity and inclusion in hospitality and tourism: bridging the gap between employee and customer perspectives. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-04-2023-0450

Makkonen, T. and Williams, A. M. (2023) Cross-border regional innovation system failures: a tourism perspective. Annals of Tourism Research in press

Muharam, I. N., Tussyadiah, I. P., & Kimbu, A. N. (2023). A theoretical model of user acceptance of blockchain-based peer-to-peer accommodation. Current Issues in Tourism, 1–18. https://doi.org/10.1080/13683500.2022.2164485

Pham, L. L. D., Eves, A., & Wang, X. L. (2023). Understanding tourists’ consumption emotions in street food experiences. Journal of Hospitality and Tourism Management, 54, 392–403. https://doi.org/10.1016/j.jhtm.2023.01.009

Qin, F., J. Liu and G. Li (2023). Accounting for tourism carbon emissions: A consumption stripping perspective based on the tourism satellite account. Tourism Economics, https://doi-org.surrey.idm.oclc.org/10.1177/13548166231175378.

Smith, N. A., Martinez, L. R., Xu, S. (Tracy), Mattila, A., & Gao, L. Y. (2023). Employing the houseless as corporate social responsibility. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-05-2022-0649

Smith, W. E., de Jong, A., Cohen, S., & Kimbu, A. N. (2023). “Creamy and seductive”: Gender surveillance in flight attendant work. Annals of Tourism Research, 98, 103507. https://doi.org/10.1016/j.annals.2022.103507

Stangl, B., Kastner, M., Sang Won Park, & Ukpabi, D. C. (2023). Internet addiction continuum and its moderating effect on augmented reality application experiences: digital natives versus older users. Journal of Travel & Tourism Marketing , 40(1), 1–17. https://doi.org/10.1080/10548408.2023.2199776

Wood, E. H., Kinnunen, M., Moss, J., & Li, Y. (2023). Shared Festival Tourism Experiences: The Power and Purpose of Remembering Together. Journal of Travel Research, 004728752311585. https://doi.org/10.1177/00472875231158591

Wu, S., Li, Y., Fang, C., & Ju, P. (2023). Energy Literacy of Residents and Sustainable Tourism Interaction in Ethnic Tourism: A Study of the Longji Terraces in Guilin, China. Energies, 16(1), 259. https://doi.org/10.3390/en16010259

Xu, J., Hsiao, A., Reid, S., & Ma, E. (2023). Working with service robots? A systematic literature review of hospitality employees’ perspectives. 113, 103523–103523. https://doi.org/10.1016/j.ijhm.2023.103523

Yu, Y. S. T. Xu and G. Li (2023). Abusive supervision and emotional labour on a daily basis: The role of employee mindfulness. Tourism Management, 96, 104719. DOI: https://doi.org/10.1016/j.tourman.2023.104719.

Figueroa-Domecq, C., de Jong, A., Kimbu, A. N., & Williams, A. M. (2022). Financing tourism entrepreneurship: a gender perspective on the reproduction of inequalities. Journal of Sustainable Tourism, 1–21. https://doi.org/10.1080/09669582.2022.2130338

Huang, Y., Ma, E., & Yen, T.-H. (2022). Generation Z diners’ moral judgements of restaurant food waste in the United States: a qualitative inquiry. Journal of Sustainable Tourism, 1–20. https://doi.org/10.1080/09669582.2022.2150861

Jephcote, C., Williams, A. M., Li, G., & Janta, H. (2022). Return migration and employment mobility: a pan-European analysis. Journal of Ethnic and Migration Studies, 1–25. https://doi.org/10.1080/1369183x.2022.2142104

Kayid, A. L., W., Jin, Z., Priporas, C.-V., & Ramakrishnan, S. (2022). Defining family business efficacy: An exploratory study. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2021.11.081

Lee, S., Yeon, J., & Song, H. J. (2022). Current status and future perspective of the link of corporate social responsibility–corporate financial performance in the tourism and hospitality industry. Tourism Economics, 135481662211405. https://doi.org/10.1177/13548166221140505

Li, H. B. X. B. Yu, G. Li and H. Cao (2022). Restaurant survival prediction using customer-generated content: An aspect-based sentiment analysis of online reviews. Tourism Management. https://doi.org/10.1016/j.tourman.2022.104707

Li, Y., Xu, S. (Tracy), Yu, Y., & Meadows, R. (2022). The well-being of gig workers in the sharing economy during COVID-19. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-01-2022-0064

Ma, E., Yang, H., Wang, Y.-C., & Song, H. (2022). Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. Tourism Management, 93, 104610. https://doi.org/10.1016/j.tourman.2022.104610

Song, H., & Lin, G. (2022). A behavioral economics approach to hospitality and tourism research. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-05-2022-0634

Song, H., Wang, Y-C., Yang, H., & Ma, E. (2022). Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management 106, 103301. https://doi.org/10.1016/j.ijhm.2022.103301

Brazão, A., Duignan, M., Jarratt, D., & Li, Y. (2022). Remotely researching leisurely settings. Annals of Tourism Research. https://doi.org/10.1016/j.annale.2022.100048

Cohen, S., Liu, H., Hanna, P., Hopkins, D., Higham, J., & Gössling, S. (2022). The rich kids of Instagram: Luxury travel, transport modes, and desire. Journal of Travel Research, 61(7), 1479-1494. https://doi.org/10.1177/00472875211037

Efthymiou, M., McCarthy, K., Markou, C., & O’Connell, J. F. (2022). An exploratory research on blockchain in aviation: the case of maintenance, repair and overhaul (MRO) organizations. Sustainability, 14(5), 2643. https://doi.org/10.3390/su14052643

Hu, R., Li, G., & Chen, J. L. (2022). Emerging Research Trends on Residents’ Quality of Life in the Context of Tourism Development. Journal of Hospitality & Tourism Research, 10963480221081382. https://doi.org/10.1177/10963480221081382

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Humbracht, M., Williams, A. & Cohen, S. (2022). Cruel (Im)mobilities and the Nearly Utopian Intimacies of Italian Migrants’ Personal Relationships. In: Global networks : a journal of transnational affairs Wiley. https://doi.org/10.1111/glob.12401

Jang, S., & Lee, S. (2022). Impact of corporate social (ir) responsibility on volume and valence of online employee reviews: Evidence from the tourism and hospitality industry. Tourism Management, 91, 104501. https://doi.org/10.1016/j.tourman.2022.104501

Ji, M., Guo, W., Chen, Z., & Morgan, N. (2022). Managing tourist congestion: insights from Chinese package tours to the UK and Ireland. Current Issues in Tourism, 1-20. https://doi.org/10.1080/13683500.2022.2037525

Kılınç, N., Williams, A. M., & Hanna, P. (2022). From “inbetweeners” to ‘transcultural mediators’: Turkish-German second-generation’s narratives of ‘return'migration, third spaces and re-invention of the self. Ethnic and Racial Studies, 1-23. https://doi.org/10.1080/01419870.2022.2039400

Kim, B., & Lee, S. (2022). The impact of celebrity CEOs on restaurant firm performance: The moderating role of environmental dynamism. Journal of Business Research,139, 869-880. https://doi.org/10.1016/j.jbusres.2021.10.031

Kim, Y., Ribeiro, M. A., & Li, G. (2022). Tourism memory, mood repair and behavioral intention. Annals of Tourism Research, 93, 103369. https://doi.org/10.1016/j.annals.2022.103369

Kim, Y. R., Liu, A., Stienmetz, J., & Chen, Y. (2022). Visitor flow spillover effects on attraction demand: A spatial econometric model with multisource data. Tourism Management, 88, 104432. https://doi.org/10.1016/j.tourman.2021.104432

Kim, Y. R., & Liu, A. (2022). Social distancing, trust and post-COVID-19 recovery. Tourism Management, 88, 104416. https://doi.org/10.1016/j.tourman.2021.104416

Albert Kimbu, Booyens, I., & Winchenbach, A. (2022). Livelihood diversification through tourism: identity, well-being, and potential in rural coastal communities. Tourism review international, 26(1), 25-40. https://doi.org/10.3727/154427221X16245632411854

Kinnunen, M., Wood, E., Li, Y., & Moss, J. (2022). Self-recorded conversations in tourism memory research. Annals of Tourism Research, 96, 103457. https://doi.org/10.1016/j.annals.2022.103457

Li, H., Ji, H., Liu, H., Cai, D., & Gao, H. (2022). Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms. Tourism Management, 92, 104559. https://doi.org/10.1016/j.tourman.2022.104559

Lin, V. S., Qin, Y., Li, G., & Jiang, F. (2022). Multiple effects of “distance” on domestic tourism demand: A comparison before and after the emergence of COVID-19. Annals of Tourism Research, 95, 103440. https://doi.org/10.1016/j.annals.2022.103440

Liu, A., Kim, Y. R., & Song, H. (2022). Toward an accurate assessment of tourism economic impact: A systematic literature review. Annals of Tourism Research Empirical Insights, 3(2), 100054. https://doi.org/10.1016/j.annale.2022.100054

Liu, C., Williams, A. M., & Li, G. (2022). Knowledge management practices of tourism consultants: A project ecology perspective. Tourism Management, 91, 104491. https://doi.org/10.1016/j.tourman.2022.104491

Liu, H., Feng, S., & Hu, X. S. (2022). Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention. International journal of hospitality management, 102, 103179. https://doi.org/10.1016/j.ijhm.2022.103179

Ma, E., Du, J., Xu, S. T., Wang, Y. C., & Lin, X. (2022). When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory. International Journal of Hospitality Management, 107, 103326. https://doi.org/10.1016/j.ijhm.2022.103326

Ma, E., Kim, M. S., Yang, W., Wu, L., & Xu, S. T. (2022). On the bright side of motherhood—A mixed method enquiry. Annals of Tourism Research, 92, 103350. https://doi.org/10.1016/j.annals.2022.103350

Ma, E., Wang, Y., Xu, S., & Wang, D. (2022). Clarifying the Multi-Order Multidimensional Structure of Organizational Citizenship Behavior: A Cross-Cultural Validation. Journal of Hospitality and Tourism Management, 50, 83-92. https://doi.org/10.1016/j.jhtm.2021.12.008

Njoya, E. T., Efthymiou, M., Nikitas, A., & O’Connell, J. F. (2022). The Effects of Diminished Tourism Arrivals and Expenditures Caused by Terrorism and Political Unrest on the Kenyan Economy. Economies, 10(8), 191. https://doi.org/10.3390/economies10080191

Nicolau, J. L., Shin, H., Kim, B., & O’Connell, J. F. (2022). The impact of loss aversion and diminishing sensitivity on airline revenue: Price sensitivity in cabin classes. Journal of Travel Research, 00472875221093014. https://doi.org/10.1177/00472875221093014

Park, L. S., Martinez, L., & Xu, S. (2022). Job Experience as a Buffer Against Incivility: A Daily Diary. Journal of Managerial Psychology, 37(3), 243-263. https://doi.org/10.1108/JMP-03-2021-0194

Park, S., Kim, Y. R., & Ho, C. S. T. (2022). Analysis of travel mobility under Covid-19: application of network science. Journal of Travel & Tourism Marketing, 39(3), 335-352. https://doi.org/10.1080/10548408.2022.2089954

Rattrie, L., Kittler, M.G., Cohen, S., & Chen, J. L. (2022). Does Job Demands-Resources Theory work for international business travel?. Journal of Transport & Health, 26, 101366. https://doi.org/10.1016/j.jth.2022.101366

Reardon, E. (2022). The economics of quality management in the Irish hotel industry. European Journal of Tourism Research, 31, 3118-3118. https://doi.org/10.54055/ejtr.v31i.2498

Smith, N., Martinez, L., Xu, S. & Waterbury, C. (2022). Providing positive individuating information to reduce stereotype-based negativity in service encounters. Cornell Hospitality Quarterly. Accepted. https://doi.org/10.1177/19389655221127263

Soliman, A., O’Connell, J. F., & Tamaddoni-Nezhad, A. (2022). A data-driven approach for characterising revenues of South-Asian long-haul low-cost carriers per equivalent flight capacity per block hour. Journal of Air Transport Management, 103, 102242. https://doi.org/10.1016/j.jairtraman.2022.102242

Song, H., Li, G., & Cai, Y. (2022). Tourism forecasting competition in the time of COVID-19: An assessment of ex ante forecasts. Annals of Tourism Research, 96, 103445. https://doi.org/10.1016/j.annals.2022.103445

Tiwasing, P., Kim, Y. R., & Sawang, S. (2022). The interplay between digital social capital and family-owned SME performance: A study of social media business networks, Journal of Family Business Management. https://doi.org/10.1108/JFBM-07-2022-0103

Williams, A. M., Chen, J. L., Li, G., & Baláž, V. (2022). Risk, uncertainty and ambiguity amid Covid-19: A multi-national analysis of international travel intentions. Annals of Tourism Research, 92, 103346. https://doi.org/10.1016/j.annals.2021.103346

Wu, D. C., Cao, C., Liu, W., & Chen, J. L. (2022). Impact of domestic tourism on economy under COVID-19: The perspective of tourism satellite accounts. Annals of Tourism Research Empirical Insights, 3(2), 100055. https://doi.org/10.1016/j.annale.2022.100055

Xu, S. T., Wang, Y. C., & Ma, E. (2022). A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-11-2021-1409

Xu, S., Wong, I. A., He, M., Lin, Z., & Xie, X. (2022). The intersection of parental support and abusive supervision: A multi-wave design. Journal of Hospitality and Tourism Management, 51, 377-386. https://doi.org/10.1016/j.jhtm.2022.04.006

Yu, X., Xu, S., & Ashton, M. (2022). Antecedents and outcomes of artificial intelligence adoption and application in the workplace: the socio-technical system theory perspective. Information Technology & People. https://doi.org/10.1108/ITP-04-2021-0254

Yu, Y., Li, Y., Xu, S.,* & Li, G. (2022). It’s not just the victims: Bystanders’ emotional and behavioural reactions towards abusive supervision. Tourism Management, 91, 104506. https://doi.org/10.1016/j.tourman.2022.104506

Zhang, C. X., Yankholmes, A., & Morgan, N. (2022). Promoting postcolonial destinations: Paradoxical relations between decolonization and ‘East meets West’. Tourism Management, 90, 104458. https://doi.org/10.1016/j.tourman.2021.104458

Zhang, W., Williams, A. M., Li, G., & Liu, A. (2022). Entrepreneurial responses to uncertainties during the COVID-19 recovery: A longitudinal study of B&Bs in Zhangjiajie, China. Tourism Management, 91, 104525. https://doi.org/10.1016/j.tourman.2022.104525

Akyildirim, E., Corbet, S., O’Connell, J.F., Sensoy, A., (2021). The influence of aviation disasters on engine manufacturers: An analysis of financial and reputational contagion risks, 74, 101630

Balaz, V., Nezinsky, E., Williams, A.M. (2021). Terrorism, migrant crisis and attitudes towards immigrants from outside of the European Union. Population Space and Place 2021: e2424, 1-21. DOI: 10.1002/psp.2424

Cai, Y., G. Li, L. Wen and C. Liu (2021). Post-pandemic Dark Tourism in Former Epicenters, Tourism Economics. DOI: 10.1177/13548166211034639.

Chen, Y., Dai, Y., Liu, A., Liu, W., & Jia, L. (2021). Can the COVID-19 risk perception affect tourists’ responsible behavior intention: an application of the structural equation model. Journal of Sustainable Tourism, 1-20.

Corbet, S., Efthymiou, M., Lucey, B., O'Connell, J.F., (2021). When lightning strikes twice: The tragedy-induced demise and attempted corporate resuscitation of Malaysia airlines. Annals of Tourism Research, 87, 103109

Eckardt, C., Kimbu, A. N., & Font, X. (2021). Operationalising sustainability in volunteer tourism by power-sharing with the receiving organisation. Tourism Recreation Research, 1-11. https://doi.org/10.1080/02508281.2021.2002097

Efthymiou, M., Usher, D., O’Connell, J.F., Warnock-Smith, D., Conyngham, G., (2021). The factors influencing entry level airline pilot retention: An empirical study of Ryanair. Journal of Air Transport Management, 91, 101997

Efthymiou, M., Whiston, S., O'Connell, J.F., Brown, G.D., (2021). Flight Crew evaluation of the Flight Time Limitations Regulation. Case Studies on Transport Policy.

Hou, Y., K. Zhang and G. Li (2021). Service Robots or Human Staff: How Social Crowding Shapes Tourist Preferences. Tourism Management, https://doi.org/10.1016/j.tourman.2020.104242

Janta, H., Jephcote, C., Williams, A. M., & Li, G. (2021). Returned migrants acquisition of competences: the contingencies of space and time. Journal of ethnic and migration studies, 47(8), 1740-1757. https://doi.org/10.1080/1369183X.2019.1679408

Jiao, X., J. L. Chen and G. Li (2021). Forecasting tourism demand: Developing a general nesting spatiotemporal model. Annals of Tourism Research, 90. DOI: 10.1016/j.annals.2021.103277

Jiao, X., Chen, J. L., & Li, G. (2021). Forecasting tourism demand: Developing a general nesting spatiotemporal model. Annals of Tourism Research, 90, 103277. https://doi.org/10.1016/j.annals.2021.103277

Jolly, P., Van Hoof, H., Kim, B., Chen, F., Duran, M.E., Navas, A.C., Maldonado, G., Valle, J.G. (2021). Cultural Looseness and Tightness (CLT): A Study of Cultural Looseness and Tightness in the context of Latin America, PLoS ONE 16(1): e0246064. https://doi.org/10.1371/journal.pone.0246064

Kimbu, A.N., Ramakrishnan, S., Kim, Y. R., Saha, P. (2021). Engaging New Travel Audiences: Understanding the UK BAME Travellers' Decision-Making Process. University of Surrey in collaboration with Women in travel CIC. https://www.womenintravelcic.com/wp-content/uploads/2021/11/WiT-Report-D5-ES.pdf

Kimbu, A.N., de Jong, A., Adam, I., Ribeiro, A.M., Adeola, O., Afenyo-Agbe, E., & Figueroa-Domecq, C. (2021). Recontextualising gender in entrepreneurial leadership. Annals of Tourism Research, 88C.

Kimbu, A. N., Adam, I., Dayour, F., & de Jong, A. (2021). COVID-19-induced redundancy and socio-psychological well-being of tourism employees: Implications for organizational recovery in a resource-scarce context. Journal of Travel Research, 00472875211054571. https://doi.org/10.1177/00472875211054571

Kim, Y., M. A. Ribeiro, G. Li (2021). Tourism Memory Characteristics Scale: Development and Validation. Journal of Travel Research, 1-19. DOI: 10.1177/00472875211033355

Kim, Y. R., Liu, A., & Williams, A. M. (2021). Competitiveness in the visitor economy: A systematic literature review. Tourism Economics, https://doi.org/10.1177/13548166211034437

Kim, Y. R., & Liu, A. (2021). Social distancing, trust and post-COVID-19 recovery. Tourism Management, https://doi.org/10.1016/j.tourman.2021.104416.

Kim, Y. R. and Lin, S. (2021) ‘The non-linear relationship between brand diversification and hotel owner performance: the roles of ownership structure and location as moderators’, Journal of Hospitality and Tourism Management, 49, pp. 235–243. doi: 10.1016/J.JHTM.2021.09.017.

Kim, Y. R., Liu, A., Stienmetz, J. and Chen, Y. (2021) ‘Visitor flow spillover effects on attraction demand: A spatial econometric model with multisource data’, Tourism Management, 88, p. 104432. doi: 10.1016/J.TOURMAN.2021.104432.

Kim, Y. R. and Liu, A. (2021) ‘Social distancing, trust and post-COVID-19 recovery’, Tourism Management, 88, p. 104416. doi: 10.1016/J.TOURMAN.2021.104416.

Kim, B., & Lee, S. (2021). The impact of celebrity CEOs on restaurant firm performance: The moderating role of environmental dynamism. Journal of Business Research,139, 869-880. https://doi.org/10.1016/j.jbusres.2021.10.031

Lee, P., Xu, S., Yang, W. (2021). Is career adaptability a double-edged sword? The impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic. International Journal of Hospitality Management.

Liu, A., Vici, L., Ramos, V., Giannoni, S., & Blake, A. (2021). Visitor arrivals forecasts amid COVID-19: A perspective from the Europe team. Annals of Tourism Research, 88, https://doi.org/10.1016/j.annals.2021.103182

Liu, A., Kim, Y. R. and O’Connell, J. F. (2021). ‘COVID-19 AND THE AVIATION INDUSTRY: The Interrelationship between the Spread of the COVID-19 Pandemic and the Frequency of Flights on the EU Market’, Annals of Tourism Research, p. 103298. doi: 10.1016/J.ANNALS.2021.103298.

Liu, A., Kim, Y. R., & O'Connell, J. F. (2021). COVID-19 and the aviation industry: The interrelationship between the spread of the COVID-19 pandemic and the frequency of flights on the EU market. Annals of Tourism Research, 91, 103298. https://doi.org/10.1016/j.annals.2021.103298

Liu, H., Liu, Y., Wen, L. and Li, G. (2021). Tourism Demand Nowcasting Using a LASSO-MIDAS Model. International Journal of Contemporary Hospitality Management, 33(6), 1922-1949. DOI: 10.1108/IJCHM-06-2020-0589.

Liu, H., P. Wu and G. Li (2021). Do crises affect the sustainability of the economic effects of tourism? A case study of Hong Kong. Journal of Sustainable Tourism. DOI: 10.1080/09669582.2021.1966018

Qiu, R. T., Liu, A., Stienmetz, J. L., & Yu, Y. (2021). Timing matters: crisis severity and occupancy rate forecasts in social unrest periods. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-06-2020-0629

Ribeiro, A.M., Adam, I., Kimbu, A.N., Afenyo-Agbe, E., Adeola, O., Figueroa-Domecq, C., & de Jong, A. (2021). Women entrepreneurship orientation, networks and firm performance in the tourism industry in resource-scarce contexts. Tourism Management, 86

Rodríguez Sánchez, I., Mantecón, A., Williams, A. M., Makkonen, T., & Kim, Y. R. (2021). Originality: The Holy Grail of Tourism Research. Journal of Travel Research. https://doi.org/10.1177/00472875211033343

Rodriguez, I. (2021). Tourism innovation. In A. Correia and S. Dolnicar (Eds.). Women’s Voices in Tourism Research. Brisbane: The University of Queensland. DOI: https://doi.org/10.14264/817f87d.

Rodriguez, I. (2021). Letter from Isabel Rodriguez. In A. Correia and S. Dolnicar (Eds.). Women’s Voices in Tourism Research. Brisbane: The University of Queensland. DOI: https://doi.org/10.14264/817f87d

Shaw, M., Tiernan, S., O’Connell, J.F., Warnock-Smith, D., Efthymiou, M., (2021). Third party ancillary revenues in the airline sector: An exploratory study. Journal of Air Transport Management, 90, 101936

Smith, W., Cohen, S. Kimbu, A.N. & de Jong, A. (2021). Reshaping Gender in Aviation Employment. Annals of Tourism Research, 89.

Smith, E.W., Kimbu, A.N., de Jong. A., & Cohen, S. (2021) Gendered Instagram representations in the aviation industry. Journal of Sustainable Tourism, https://doi.org/10.1080/09669582.2021.1932933

Song, H. and G. Li (2021). Editorial: Tourism Forecasting Competition in the Time of COVID-19. Annals of Tourism Research. DOI: 10.1016/j.annals.2021.103198

Song, H. A. Liu, G. Li and X. Liu (2021). Bayesian Bootstrap Aggregation for Tourism Demand Forecasting, International Journal of Tourism Research, https://doi.org/10.1002/jtr.2453

Wang, Y., Xu, S., Ma, E. (Accepted). Serve perfectly, being happier: A perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being. International Journal of Hospitality Management.

Warnock-Smith, D., Graham, A., O'Connell, J. F., Efthymiou, M. (2021). Impact of COVID-19 on air transport passenger markets: Examining evidence from the Chinese market. Journal of Air Transport Management, 94, 102085.

Williams, A. M. (2021). Human mobililty and tourism development: a complex knot of enfolded mobilities, in Dieke, P. U. C., King, B. E. M. and Sharpley, R. A. J. (eds) Tourism in Development: Reflective Essays, Wallingford: CABI

Xiang, C.H. and Wang, X.L. (2021) China Ready: Chinese for Hospitality and Tourism. Routledge: Abington, Oxford.

Xu, S., Martinez, L. R., & Van Hoof, H. (Accepted). How team emotions impact individual employee strain before, during, and after a stressful event: A latent growth curve modeling approach. Cornell Hospitality Quarterly.

Xu, S., Lin, Z., He, M., & Wong, I. A. The perils of hospitality internship: A growth curve approach to job motivation change. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2021-1525

Xu, S., Murrell, G., Golding, S. E., Brockett, B. F., Gatersleben, B., Scarles, C., White, E., Willies, C., & Wyles, K. J. (2021). # Springwatch# WildMorningswithChris: Engaging with Nature via Social Media and Wellbeing During the COVID-19 Lockdown. Frontiers in Psychology, 4259. https://doi.org/10.3389/fpsyg.2021.701769

Akyildirim, E., Corbet, S., Efthymiou, M., Guiomar, C., O'Connell, J.F., Sensoy, A. (2020). The financial market effects of international aviation disasters. International Review of Financial Analysis, 69, 101468.

Baldwin, J, Haven-Tang, C., Gill, S. Morgan, N., and Pritchard, A. Using the Perceptual Experience Lab (PEL) to simulate tourism environments for hedonic wellbeing, Journal of Information Technology & Tourism, 1-23.

Dayour, F., Adongo, A.C., & Kimbu, N.A. (2020). Insurance uptake among small and medium-sized tourism and hospitality enterprises in a resource-scarce environment. Tourism Management Perspectives, Volume 34. https://doi.org/10.1016/j.tmp.2020.100674

Eckardt, C., Font, X. & Kimbu, N.A. (2020) Realistic evaluation as a volunteer tourism supply chain methodology. Journal of Sustainable Tourism, 28(5), 647-662, DOI: 10.1080/09669582.2019.1696350

Figueroa-Domecq, C., de Jong, A., & Williams, A. M. (2020). Gender, tourism & entrepreneurship: A critical review. Annals of Tourism Research, 84, 102980.

Figueroa-Domecq, C., Kimbu, A., de Jong, A., & Williams, A.M. (2020): Sustainability through the tourism entrepreneurship journey: a gender perspective, Journal of Sustainable Tourism, DOI: 10.1080/09669582.2020.1831001

Finniear, J., Morgan, N., Chambers, D. and Munar, A. (2020) Gender-Based Harassment in Academia: Organisational Collusion, Coercion and Compliance, pp. 30-44 in Paola Vizcaino-Suárez, Heather Jefferies and Claudia Eger (Eds.), Gender-Based Harassment in Tourism, Wallingford: CABI.

Hou, Y., K. Zhang and G. Li (2020). Service Robots or Human Staff: How Social Crowding Shapes Tourist Preferences. Tourism Management, https://doi.org/10.1016/j.tourman.2020.104242.

Huijuan, Y., O’Connell, J.F. (2020). Short-term carbon emissions forecast for aviation industry in Shanghai. Journal of Cleaner Production, 275, 122734

Jiao, X., G. Li and J. L. Chen (2020). Forecasting International Tourism Demand: A Local Spatiotemporal Model. Annals of Tourism Research, 83. https://doi.org/10.1016/j.annals.2020.102937.

Kim, Y., Williams A.M., Park, A., & Chen, L. (2020) Agglomeration economies and productivity in the tourism industry: the case o f the UK, Tourism Management

Kimbu, N.A. & Tichaawa, T.M. (2020) Determinants of impact investing for tourism development in emerging destinations of sub-Saharan Africa, Development Southern Africa, DOI: 10.1080/0376835X.2020.1724530

Li, G., & X. Jiao (2020). Tourism forecasting research: a perspective article. Tourism Review, 75(1), 263-266. https://doi.org/10.1108/TR-09-2019-0382.

Li, H., M. Hu and G. Li (2020). Forecasting Tourism Demand with Multisource Big Data. Annals of Tourism Research, 83. https://doi.org/10.1016/j.annals.2020.102912.

Li. H., Qi, R., Liu, H., Meng, F., & Zhang, Z. (2020). Can time soften your opinion? The impact of review temporal distance on restaurant evaluation conformity. International Journal of Hospitality Management, 92, https://doi.org/10.1016/j.ijhm.2020.102729.

Lin, S., Y. Qin, G. Li and J. Wu (2020). Determinants of Chinese households’ tourism consumption: Evidence from China Family Panel Studies. International Journal of Tourism Research.

Lin, S., & Kim, Y. R. (2020). Diversification strategies and failure rates in the Texas lodging industry: Franchised versus company-operated hotels. International Journal of Hospitality Management, 88, p. 102525. doi: 10.1016/j.ijhm.2020.102525.

Lin Shih‐Chuan, Kim Yoo Ri (2020) Heterogeneous effects of hotel ownership structure changes on localized market competition using multilevel mixed‐effect analyses, In: Managerial and Decision Economics pp. 1-13. DOI: 10.1002/mde.3274.

Liu, A., S. Lin, G. Li and H. Song (2020). Ex-ante Tourism Forecasting Assessment. Journal of Travel Research. https://doi.org/10.1177/0047287520974456.

Liu, H. & Li, X. (2020). How travel earns us bragging rights: A qualitative inquiry and conceptualization of travel bragging rights. Journal of Travel Research, DOI: 10.1177/0047287520964599.

Lund, N. F. & Kimbu, A. (2020) Applying the Hollywood scriptwriting formula to destination branding. Current Issues in Tourism, DOI: 10.1080/13683500.2020.1739005

Ma, E., Wu, L., Yang, W., & Xu, S. (Accepted). Hotel work-family support policies and employees' needs, concerns and challenges—the case of working mothers' maternity leave experience. Tourism Management.

Morgan, N., Finniear, J., and Sie, L. (2020) Social Tourism in Later Life, in McCabe, S. and Diekmann, A. (Eds.), Social Tourism Handbook, Edward Elgar: Oxford.

O'Connell, J. F., Avellana, R. M., Warnock-Smith, D., & Efthymiou, M. (2020). Evaluating drivers of profitability for airlines in Latin America: A case study of Copa Airlines. Journal of Air Transport Management, 84. https://doi.org/10.1016/j.jairtraman.2019.101727

Tiwasing Pattanapong, Kim Yoo Ri, Akinremi Temitope (2020) Spatial disparities in SME productivity: evidence from the service sector in England, In: Regional Studies, Regional Science7(1) pp. 589-602. DOI: 10.1080/21681376.2020.1854111.

van der Rest, J.P., Sears, A., Miao, L. and Wang, X.L. (2020) A note on the future of personalized pricing: cause for concern. Journal of Revenue and Pricing Management, 19(2), 113-118.

van der Rest, J., Wang, L., & Miao, L. (2020). Ethical concerns and legal challenges in revenue and pricing management. Journal of Revenue Pricing Management, 19, 83–84. https://doi.org/10.1057/s41272-020-00239-1

Warnock-Smith, D., Cameron, D., & O’Connell, J. F. (2020). Organisational Trust: a case Application In The Air Transport Sector. Transport Policy. https://doi.org/10.1016/j.tranpol.2020.01.004

Williams, A. M. & Hall, M. (2020) Tourism and Innovation, second edition, Abingdon, UK: Routledge.

Williams, A. M., Rodriguez, I., & Makonnen, T. (2020). Innovation and smart destinations: critical insights, Annals of Tourism Research, 83, 1-10.

Williams, A. M., & Balaz, V. (2020) Tourism and trust: theoretical reflections, Jourrnal of Travel Research DOI: 10.1177/0047287520961177

Xu, S., Cao, Z., & Huo, Y. (Accepted). Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis. Tourism Management.

Xu, S., Stienmetz, J., & Ashton, M. (2020). How will robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality Management, 32(6), 2217-2237.

Yang, Y., Liu, H., & Chen, X. (2020). COVID-19 and restaurant demand: Early effects of the pandemic and stay-at-home orders. International Journal of Contemporary Hospitality Management.

Yu, Y., Xu, S., Li, G., & Shi, D. (2020). Applications of the experience sampling method: a research agenda for hospitality management, International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-04-2019-0362

Yu, Y., Xu, S., Li, G, & Kong, H. (2020). Systematic review of research on abusive supervision in hospitality. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2019-1004

Zhang, K., Y. Hou and G. Li (2020). Threat of Infectious Disease during an Outbreak: Influence on Tourists’ Emotional Responses to Disadvantaged Price Inequality. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2020.102993

Altinay, L., Song, H., Madanoglu, M. and Wang, X.L. (2019). The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being, International Journal of Hospitality Management. Vol. 78, p223-233.

Corbet, S., O’Connell, John F., Efthymiou, M., Guiomard, C., Lucey, B. (2019). The Impact of terrorism on European tourism, Annals of Tourism Research, 75, 1-17

Baláž , V., Williams, A. M., Moravčíková , K., & Chrančoková, M. (2019). What Competences, Which migrants? Tacit and Explicit Knowledge Acquired via Migration, Journal of Ethnic and Migration Studies doi.org/10.1080/1369183X.2019.1679409

Dayour F., Park, S. & Kimbu A.N. (2019). Backpackers’ perceived risks towards smartphone usage and risk reduction strategies: A mixed methods study. Tourism Management, 62, pp 52-68.

Janta, H., Jephcote, C., Williams, A. M., & Li, G. (2019), Returned Migrants Acquisition of Competences: the Contingencies of Space and Time. Journal of Ethnic and Migration Studies. doi.org/10.1080/1369183X.2019.1679408

Kimbu A.N., Ngoasong, M.Z., Adeola, O. & Afenyo-Agbe, E. (2019). Collaborative Networks for sustainable human capital management in women’s tourism entrepreneurship: The role of tourism policy. Tourism Planning & Development, 16 (2) pp. 161-178

Li, G., D.C. Wu, M. Zhou & A. Liu (2019). The combination of interval forecasts in tourism, Annals of Tourism Research, 75, 363-378. DOI: 10.1016/j.annals.2019.01.010.

Li, S., A. Liu & H. Song (2019). Does tourism support supply-side structural reform in China?, Tourism Management, 71, 305-314.

Ngoasong M. Z. & Kimbu A.N. (2019). Why Hurry? The Slow Process of High Growth in Women‐Owned Businesses in a Resource‐Scarce Context. Journal of Small Business Management, 57(1), pp. 40-58.

Palovic, Z., Janta, H., & Williams, A. M. (2019). In Search of Global Skillsets: Manager Perceptions of the Value of Returned Migrants and the Relational Nature of Knowledge, Journal of Ethnic and Migration Studies. doi.org/10.1080/1369183X.2019.1679412

Ram, A., O’Connell, J.F., Efthymiou, M., Njoya, E.T. (2019). How safe is safe? A Canadian air carriers safety behaviour investigation. Journal of Air Transport Studies, 10(2), 1-30

Rodriguez Sanchez Isabel, Williams A.M., García Andreu, H. (2019). Customer resistance to tourism innovations: entrepreneurs? understanding and management strategies, Journal of Travel Research SAGE Publications (in press).

Rodriguez, I., Makkonen, T., & Williams A. M. (2019). Originality peer review assessment in tourism journals, Annals of Tourism Research (in press).

Stienmetz, J. L., A. Liu & I.P. Tussyadiah (2019). UK Residents’ Opinions of Peer-to-Peer Accommodation Impact on Quality of Life, In: Pesonen J., Neidhardt J. (eds.), Inf ormation and Communication Technologies in Tourism 2019, 80-91

Segovia-Pérez Mónica, Figueroa-Domecq Cristina, Fuentes-Moraleda Laura, Muñoz-Mazón Ana (2019). Incorporating a gender approach in the hospitality industry: Female executives’ perceptions. International Journal of Hospitality Management, 76, pp. 184-193.

Sun, H., Wu, S., Li, Y., Dai, G. (2019) Tourist-to-tourist interaction at festivals: a grounded theory approach. Sustainability, 11(15), 4030. doi:10.3390/su11154030

Tichaawa, M.T. & Kimbu A.N. (2019) Unlocking Policy Impediments for Service Delivery in Tourism Firms: Evidence from Small and Medium Sized Hotels in Sub-Saharan Africa. Tourism Planning & Development, 6 (2) pp. 179-196

Verreynne Martie-Louise, Williams A.M., Brent, R, Sarel, G., & Kim, B. (2019) Innovation diversity and uncertainty in small and medium sized tourism firms, Tourism Management, 72, 257-269.

Xu, S., & Cao, Z. (2019). Antecedents and outcomes of work-nonwork conflict in hospitality: A meta-analysis. International Journal of Contemporary Hospitality Management. (Accepted).

Xu, S., Martinez, L. R., & Smith, N. (Accepted). The effects of attractiveness, gender and self-esteem in service jobs. International Journal of Contemporary Hospitality Management.

Xu, S. & Wang, J. (2019). Still waters stay put: Uncovering the effects of emotional variability using experience sampling methodology. Scandinavian Journal of Hospitality and Tourism. (Accepted).

Williams, A. M., Rodríguez, I., & Škokić, V. (2019). Innovation, Risk, and Uncertainty: A Study of Tourism Entrepreneurs. Journal of Travel Research (in press).

Williams, A. M. (2019) Migration, tourism and globalisation, in D Timothy (ed.) Handbook of Globalisation and Tourism, Cheltenham, UK: Edward Elgar pp.66-75

Wong, I., Xu, S., Chan, G., & He, M. (2019). A cross-level investigation of the role of human resources practices: Does brand equity matter? Tourism Management, 75, 418-426.

Wu, S., Li, Y., Wood, E., Senaux, B. & Dai, G. (2019) Liminality and festivals - insights from the east. Annals of Tourism Research.

Assaf A, Li G, Song H, Tsionas M (2018) Modeling and Forecasting Regional Tourism Demand Using the Bayesian Global Vector Autoregressive (BGVAR) Model, Journal of Travel Research. DOI: 10.1177/0047287518759226.

Fan, D.X.F., A. Liu & R.T.R. Qiu (2018). Revisiting the relationship between host attitudes and tourism development: A utility maximization approach, Tourism Economics, DOI: 10.1177/1354816618794088.

Ji M, Eves A & Wong A (2018). A Multilevel Investigation of China’s Intra-Regional Economic Condition on Experience Co-Creation and Dining Outcomes. IJCHM 30 (4) 2132 - 2152

Kim, B., L. Zhou & A. Liu (2018). Culture and Service Quality: Case of Hong Kong, In: Cai, L.& Alaedini, P. (eds), Quality Services and Experiences in Hospitality and Tourism, 59-74, Emerald Publishing Limited.

Lin Vera Shanshan, Yang Yang, Li G (2018) Where can tourism-led growth and economy-driven tourism growth occur?, Journal of Travel Research, DOI: 10.1177/0047287518773919.

A. Liu., H. Song & A. Blake (2018). Modelling productivity shocks and economic growth using the Bayesian dynamic stochastic general equilibrium approach, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-10-2017-0686.

A. Liu., V.S. Lin & H. Song (2018). Analysing and Forecasting Tourism Demand, In: Cooper C., Volo, S., Gartner W., and Scott N. (eds), The SAGE Handbook of Tourism Management, pp. 202-221, SAGE Publishing.

Liu, A., Wang, X.L., Liu, F. Yao, C. and Deng, Z. (2018) Soundscape and its influence on tourist satisfaction. The Service Industries Journal, Vol. 38, p164-181.

Makkonen Teemu, Williams Allan, Habersetzer Antoine (2018) Foreign board members and firm innovativeness: An exploratory analysis for setting a research agenda, Corporate Governance 18 (6) pp. 1057-1073.

Makkonen Teemu, Williams Allan, Mitze Timo, Weidenfeld Adi (2018) Science and Technology Cooperation in Cross-border Regions: A Proximity Approach with Evidence for Northern Europe, European Planning Studies 26 (10) pp. 1961-1979 Taylor & Francis.

Manyiwa, S., Piporas, C. and Wang, X.L (2018) Influence of perceived city brand image on emotional attachment to the city. Journal of Place Management and Development. Vol.11, No.1, p66-77.

Martinez, L. R., Xu, S., & Hebl, M. (2018). Utilizing education and perspective taking to remediate the stigma of taking antidepressants. Community Mental Health Journal, 54, 450-459.

Nadine Meichsner, N.A., O’Connell, John F., Warnock-Smith, D. (2018). The future for African air transport: Learning from Ethiopian Airlines, Journal of Transport Geography, 71, 182-197.

Qiu, R. T., Fan, D. X., & A. Liu. (2018). Exploring the booking determinants of the Airbnb properties: an example of the listings of London. In: Stangl B. and Pesonen, J. (eds), Information and Communication Technologies in Tourism 2018 pp. 44-51. Springer, Cham.

Rodriguez, A.M., O'Connell, J.F., 2018. Can low-cost long-haul carriers replace charter airlines in the long-haul market? A European perspective. Tourism Economics, 24 (1), 64–78.

Saayman Melville, Li G, Uysal Muzaffer, Song Haiyan (2018) Tourist satisfaction and subjective well-being: An index approach, International Journal of Tourism Research 20 (3) pp. 388-399. DOI: 10.1002/jtr.2190.

Song, H., Altinay, L., Sun, T. and Wang, X.L. (2018). The influence of social interactions on senior customers’ experience and loneliness, International Journal of Contemporary Hospitality Management, Vol.30, No.8, p2773-2790.

Van der Rest, J.P., Roper, A. and Wang, X.L. (2018) Why is a Change of Room Rate Pricing Policy so Hard to Implement? International Journal of Hospitality Management, Vol. 69, p30-40.

Vijaykumaran R, Eves A & Lumbers M (2018) Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals. Hospital Practices and Research 3 (2) 50 - 58.

Vladimirov Zhelyu, Williams Allan (2018) Hotel innovations and performance? the mediating role of staff related innovations, Tourism Management Perspectives Elsevier.

Volchek, K., A. Liu, H. Song & D. Buhalis (2018). Forecasting tourist arrivals at attractions: Search engine empowered methodologies, Tourism Economics, DOI:10.1177/1354816618811558.

Wang C, Xu H, Li G (2018) The corporate philanthropy and legitimacy strategy of tourism firms: a community perspective, Journal of Sustainable Tourism pp. 1-18 Taylor & Francis DOI: 10.1080/09669582.2018.1428334.

Wang Caiping, Xu Honggang, Li G, Chen Jason Li (2018) Community social responsibility and the performance of small tourism enterprises: Moderating effects of entrepreneurs' demographics, International Journal of Tourism Research 20 (6) pp. 685-697.DOI: 10.1002/jtr.2216.

Wang Caiping, Li G, Xu Honggang (2018) Impact of lifestyle-oriented motivation on small tourism enterprises? social responsibility and performance in historic towns, Journal of Travel Research.

Weidenfeld Adi, Björk Peter, Williams Allan (2018) Identifying Cultural and Cognitive Proximity Between Managers and Customers in Tornio and Haparanda Cross-Border Region, Journal of Borderlands Studies Taylor & Francis.

Wu, D. C., Liu, J., Song, H., A. Liu., & Fu, H. (2018). Developing a Web-based regional tourism satellite account (TSA) information system. Tourism Economics, DOI: 10.1177/1354816618792446.

Xavier Font, Rosa English & Alkmini Gkritzali (2018) Mainstreaming sustainable tourism with user-centred design, Journal of Sustainable Tourism, 26 (10), 1651-1667, DOI: 10.1080/09669582.2018.1491981.

Xu, S. & Martinez, L. R. (2018). Applications of latent growth curve modelling: A research agenda for hospitality management. International Journal of Contemporary Hospitality Management, 30, 3268-3286.

Xu, S., Martinez, L. R., Van Hoof, H., Estrella, M., Maldonado, G., & Gavilanes, J. (2018). Emotional exhaustion among hotel employees: The interactive effects of affect dispositions and positive work reflection. Cornell Hospitality Quarterly, 59(3), 285-295.

Xu, S., Martinez, L. R., & Van Hoof, H. (2018). The Use of Latent Growth Curve Modeling in Measuring Student Perceptions about Mandatory Work Experiences. Journal of Hospitality & Tourism Education, 30(4), 241-249.

Xu, S., Van Hoof, H., & Nyheim, P. (2018). The Effect of Online Scheduling on Employees’ Quality of Life. Journal of Foodservice Business Research, 21, 172-186.

Xu, S., Martinez, L. R., Van Hoof, H., Tews, M. J., Torres, L., & Farfan, K. (2018). The impact of abusive supervision and coworker support on hospitality and tourism student employees’ turnover intentions in Ecuador. Current Issues in Tourism, 21, 775-790.

Gender, Entrepreneurship and Social Policy Institute (GESPi)

The Gender, Entrepreneurship and Social Policy Institute aims to influence policy and social change for inclusive development in the tourism, hospitality and service-related sectors by creating networks and pathways for knowledge exchange between stakeholders.

Find out more

Partners

We have strong collaborations with world-leading institutions in tourism research, and also collaborate with governments, businesses and tourism organisations nationally and globally. We would like to collaborate with other leading research institutions and build strong links with national and international organisations and industry partners to generate wider research impact beyond academia.

Upcoming events

We don’t currently have any upcoming events. Check back soon for further announcements.

Past events

Thursday, 29 April 2021

Organised by

The International Association for Tourism Economics (IATE).

Supported by

Centre for Competitiveness of the Visitor Economy (COVE) of the University of Surrey.

Overview

The ongoing COVID-19 pandemic has had a profound effect on the tourism industry. When the tourist market will recover remains unknown. Accurate forecasting of the full scale of the impact on the tourism industry and market recovery is critical for strategic planning by tourist destinations and tourism-related businesses.

Against this background, the Curated Collection of Annals of Tourism Research on Tourism Forecasting called for a tourism forecasting competition in July 2020. Nineteen researchers, most of them are members of the International Association for Tourism Economics (IATE) from around the world expressed interest and formed three competing teams: Asia Pacific, Europe, and Africa.

Their reports on the forecasting results are published in a special collection of the Curated Collection of Tourism Demand Forecasting of the Annals of Tourism Research.

The purpose of this webinar is to disseminate the forecasting competition results with a view to encouraging further research on tourism demand forecasting during major crises. Three participating teams will present the forecasting methods used and results obtained in the forecasting completion.

Programme

Moderator: Haiyan Song, The Hong Kong Polytechnic University, Hong Kong SAR

09:00-09:10am: Introduction to the Tourism Forecasting Competition Exercise

Gang Li: University of Surrey, UK

09:10-09:30am: Perspective of the Africa Team

Andrea Saayman: North-West University, South Africa

Nikolaos Kourentzes: Skövde University, Sweden

09:30-09:50am: Perspective of the Asia and Pacific Team

Doris Wu: Sun Yat-sen University, China

Richard Qiu: University of Macau, Macau SAR

09:50-10:10am: Perspective of the Europe Team

Laura Vici: University of Bologna, Italy

Vicente Ramos: University of the Balearic Islands, Spain

10:10-10:30am: Q&A

Watch the full webinar

Find an expert

Professor Gang Li

Director of the Centre

Researchers

Dr Jason Chen

Associate Professor in Tourism and Events Management, Director of Postgraduate Research

Professor Anita Eves

Professor of Hospitality Management

Dr Marion Karl

Senior Lecturer in Tourism Marketing and Management

Dr Bora Kim

Senior Lecturer in Hospitality Management; Director of Studies, SHTM

Professor Albert Kimbu

Professor of Sustainability in Business, Co-Director Centre for Sustainability and Wellbeing in the Visitor Economy

Dr Yanning Li

Senior Lecturer (Assistant Professor) Events, Organisations and Operations

Dr Daisy Liu

Senior Lecturer in Hospitality

Professor Emily Ma

Professor

Dr Frankie O'Connell

Reader in Air Transport Management

Dr Sumeetra Ramakrishnan

Associate Professor

Dr Isabel Rodriguez

Senior Lecturer

Dr Brigitte Stangl

Senior Lecturer in Tourism, Director of the Centre for Digital Transformation in the Visitor Economy

Dr Lorna Wang

Associate Professor in Marketing and Revenue Management/Co-Director, Centre for Research on Ageing and Generations

Professor Allan Williams

Chair in Tourism and Mobility Studies

Dr Tracy Xu

Associate Professor in Hospitality; Co-Director of Future of Work Research Centre

Surrey affiliated members

Dr Irem Bozbay

Senior Lecturer in Economics

Dr Cristina Figueroa Domecq

Universidad Rey Juan Carlos I

Professor Ying Zhou

Professor of Human Resource Management; Director of the Future of Work Research Centre

Postgraduate research students

Sara Dalir

PhD researcher

Marietta Fragkogianni

Postgraduate Research Student

Nusrat Jahan

PhD Researcher

Kevin Li

PhD Researcher

Max Li

PhD Researcher

Tingyu Liang

PhD Researcher

Batilda Moshy

PhD Researcher

Sandro Rero

Postgraduate Research Student

Darina Svobodova

PhD Researcher

Sofie Voss

Postgraduate Researcher

Yiqi Wang

Postgraduate Research Student

Sean Wang

Postgraduate Research Student

Zhenni Wu

PhD researcher

Xiaoyi Xu

Postgraduate Research Student

Yang Yu

Postgraduate Research Student

Qi Zhang

Postgraduate Research Student

Centre for Competitiveness of the Visitor Economy

Spotlight on our research

Research aims

Research themes

Economic modelling and forecasting

Innovation, entrepreneurship, risk and uncertainty

Future of work and labour mobility

Visitor decision-making, behaviour and destination marketing

Covid-19 research in hospitality and tourism

Research projects

Publications

2025

2024

2023

2022

2021

2020

2019

2018

Gender, Entrepreneurship and Social Policy Institute (GESPi)

Partners

Upcoming events

Past events

Tourism and hospitality forecasting in turbulent times webinar

Co-organised by

Speeches

Tourism forecasting competition amid COVID-19 IATE research webinar

Organised by

Supported by

Overview

Programme

The future of destinations online forum

Women’s journeys through entrepreneurship in the tourism and hospitality industry WomENt webinar

Tourism recovery and competitiveness: Surrey perspectives webinar

Secondary data collection and analysis in tourism research webinar

Find an expert

Professor Gang Li

Researchers

Dr Jason Chen

Professor Anita Eves

Dr Marion Karl

Dr Bora Kim

Professor Albert Kimbu

Dr Yanning Li

Dr Daisy Liu

Professor Emily Ma

Dr Frankie O'Connell

Dr Sumeetra Ramakrishnan

Dr Isabel Rodriguez

Dr Brigitte Stangl

Dr Lorna Wang

Professor Allan Williams

Dr Tracy Xu

Surrey affiliated members

Dr Irem Bozbay

Dr Cristina Figueroa Domecq

Professor Ying Zhou

Postgraduate research students

Sara Dalir

Marietta Fragkogianni

Nusrat Jahan

Kevin Li

Max Li

Tingyu Liang

Batilda Moshy

Sandro Rero

Darina Svobodova

Sofie Voss

Yiqi Wang

Sean Wang

Zhenni Wu

Xiaoyi Xu

Yang Yu

Qi Zhang