Ranked the safest campus in the UK in the Times Higher Education Student Experience Survey 2018, we are dedicated to supporting you during your time in halls of residence.
Living in halls of residence
Student Life Mentors
Mentors are experienced students who are there to help you settle in, make friends, and to act as an approachable and accessible welfare presence throughout the year. Mentors help to build a community feel in residences by organising social events, providing students with the opportunity to get to know their flatmates and neighbours. Working alongside wardens, security and court reception staff to promote a safe and happy living environment, think of your mentor as a good first point of contact for any concerns you have.
Student Life Mentors can provide advice and information on all aspects of student life at Surrey, helping with communal living, academic and wellbeing issues, and actively promote welfare campaigns.
Wardens are responsible for the general welfare and discipline within the courts of residence and certain aspects of residence administration. If you are staying in University accommodation, you’ll be told who your warden is on arrival. Wardens can all be contacted by email, and their contact details are online, so you’ll always know how to contact them.
There are Security staff on duty 24 hours a day, 365 days a year. Our Security team’s main purpose is to ensure your security and safety, with regular patrols carried out both day and night. If you need help at any time you can contact Security in-person on Stag Hill campus or by phone. Out of normal opening hours, Security also deal with urgent requests for maintenance and will help you with other enquiries you may have.
All of our residences have receptions (except for Hazel Farm) which are your first stop for all accommodation advice and support.
Our Accommodation team, based on Stag Hill campus, are on hand to help you with your enquiries during your time in halls of residence.
Living off campus
University of Surrey Lettings
University of Surrey Lettings (USL) are your central port of call when it comes to living off campus.
We can help with:
- Contract checking
- Legal advice on a complex housing matters
- Landlord and tenant mediation
- Advice on dealing with letting agencies
- Changing tenants on your contract.
We also run events to help you understand what is required for renting privately.
Student Money and Housing team
The Student Money and Housing team offers confidential, non-judgemental support and advice to all students experiencing financial related housing issues.
We can offer advice and support on:
- Financial assistance for people living with disabilities
- Problems with paying your rent or mortgage
- Advice on council tax letters
- Advice and administration of the Rent Guarantor Scheme
- The effect of ending a tenancy and how it impacts on your finances
- Rent arrears and supporting letters to landlords.
Student Life Mentoring
Student Life Mentors can provide advice and information on all aspects of student life at Surrey, helping with communal living, academic and wellbeing issues, and actively promote welfare campaigns. Once you are a student, you can book to meet with your mentor on a one-to-one basis.
The University of Surrey Students' Union can provide housing advice and their community reps help act as a liaison between students and the local community.