Ranked the safest campus in the UK in the Times Higher Education Student Experience Survey 2018, we are dedicated to supporting you during your time in halls of residence.
Living in halls of residence
Peer Support service
Peer Supporters have been trained by the Wellbeing and Welfare department to provide a non-judgemental listening and support service to all Surrey students. They are all students at Surrey who genuinely care about you and want to listen, support and guide you in any way they can to help make your University experience the best it can be! Peer Support will be running remotely this semester via Microsoft Teams, Zoom, Facebook, Instagram and Twitter, so if you would like to talk to a Peer Supporter feel free to email email@example.com, direct message via SurreyPeerSupport on Instagram and Facebook or UoSPeerSupport on Twitter, book a video/audio slot or drop in to one of their daily Zoom drop-in links available on their social channels. The Peer supporters are available 7:00pm - 9:00pm 7 days a week during semester.
Wardens are responsible for the general welfare and discipline within the courts of residence and certain aspects of residence administration. If you are staying in University accommodation, you’ll be told who your warden is on arrival. Wardens can all be contacted by email, and their contact details are online, so you’ll always know how to contact them.
There are Security staff on duty 24 hours a day, 365 days a year. Our Security team’s main purpose is to ensure your security and safety, with regular patrols carried out both day and night. If you need help at any time you can contact Security in-person on Stag Hill campus or by phone. Out of normal opening hours, Security also deal with urgent requests for maintenance and will help you with other enquiries you may have.
All of our residences have receptions (except for Hazel Farm) which are your first stop for all accommodation advice and support.
Our Accommodation team, based on Stag Hill campus, are on hand to help you with your enquiries during your time in halls of residence.
Living off campus
University of Surrey Lettings
University of Surrey Lettings (USL) are your central port of call when it comes to living off campus.
We can help with:
- Contract checking
- Legal advice on a complex housing matters
- Landlord and tenant mediation
- Advice on dealing with letting agencies
- Changing tenants on your contract.
We also run events to help you understand what is required for renting privately.
Student Money and Housing team
The Student Money and Housing team offers confidential, non-judgemental support and advice to all students experiencing financial related housing issues.
We can offer advice and support on:
- Financial assistance for people living with disabilities
- Problems with paying your rent or mortgage
- Advice on council tax letters
- Advice and administration of the Rent Guarantor Scheme
- The effect of ending a tenancy and how it impacts on your finances
- Rent arrears and supporting letters to landlords.
Peer Support service
As with all students living on campus, your Peer Supporters are available 7:00pm - 9:00pm 7 days a week during semester to provide a non-judgemental listening and support service to all Surrey students, including those living off campus. If you would like to talk to a Peer Supporter feel free to email firstname.lastname@example.org, direct message via SurreyPeerSupport on Instagram and Facebook or UoSPeerSupport on Twitter, book a video/audio slot or drop in to one of their daily Zoom drop-in links available on their social channels.
The University of Surrey Students' Union can provide housing advice and their community reps help act as a liaison between students and the local community.