In recent years, the UK Government has invested heavily to develop online channels that deliver services faster, cheaper, and more effectively to its citizens. But are they getting it right?
A new book, Digitizing Government: Understanding and implementing new digital business models, is the first practical text to explore the best approaches to updating and evolving the UK Government’s expanding technology foundation.
The authors, all seasoned experts in government systems delivery, examine how this digital revolution is transforming the public sector’s relationship with its customers:
- Professor Alan Brown is Associate Dean for Entrepreneurship and Innovation at Surrey Business School
- Dr Jerry Fishenden is Independent Senior Technology Advisor for HM Government
- Dr Mark Thompson is Senior Lecturer in Information Systems at Cambridge Judge Business School
Officially launched on 3 December 2014 at the Royal Institute of British Architects in London, the book has already received substantial praise, being described as “an essential read” by Sally Howes, Digital Director of the National Audit Office, and by Bryan Glick, Editor-in-Chief of Computer Weekly, as offering “vital guidance for policymakers and practitioners alike on how technology can transform public services”.
The guest speakers at the launch event, including Labour MP Chi Onwurah; Liam Maxwell, Government Chief Technology Officer at the Cabinet Office; and Paul Shetler, Chief Digital Officer at the Ministry of Justice, demonstrate that those responsible for delivering and challenging the government’s digital strategy are reading this book from cover to cover.