Information Management

Make a request

How do I make a Request for Information under the Freedom of Information Act 2000?

The Freedom of Information Act gives a right of access to recorded information held by public authorities. This means that you have the right to ask the University of Surrey if it holds certain information and if it does to request a copy.

Before you write to us, check if the information is already available to you on the University's Publication Scheme which is accessible on this website.

If you cannot find the information you are seeking, contact us in writing. A request made verbally is not valid under the Freedom of Information Act.

You can write to us either by email to or by post addressing your request to

Information Compliance Officer,
Business Support Services,
George Edwards Library,
University of Surrey, Guildford,

Please be sure to tell us exactly what information you wish to know- this will help us to provide the information you are actually seeking, and give us your contact address.

You should receive a reply from us within 20 working days after the day we received your request excluding Bank Holidays, Christmas day and Good Friday. We will either provide the information you have asked for or explain why the information has not been provided. You must still respect the copyright owner's rights to any information sent to you if applicable.

Complaints Procedure

If you are not satisfied with the way we have responded to your request for information, you have the right to request a formal review. Please write to:

Information Compliance Unit
Business Support Services
George Edwards Library
University of Surrey

or send an email to

On receipt of your request for a review, arrangements will be made for a review by a panel of members of the University Council and you will be notified of the review panel’s decision in writing.

If you are still not satisfied with our reply then you should write to:
Information Commissioner’s Office
Wycliffe House
Water Lane