Jiaolong Cheng
Postgraduate Research Student
Academic and research departments
Centre for Digital Transformation in the Visitor Economy, School of Hospitality and Tourism Management.My research project
When high-tech meets low-touch: exploring customers’ experiences with high-tech and low-touch hotels in the post-COVID-19 era
This project investigates customers’ experiences with HTLT hotels to identify strategies that can enhance the consumer experience by altering technological and service design.