Nicole Cocolas

Dr Nicole Cocolas


Senior Lecturer in Transport Management
+44 (0)1483 689944
08 AP 02

About

University roles and responsibilities

  • SHTM Widening Participation and Outreach Coordinator

    Research

    Research interests

    Teaching

    Sustainable development goals

    My research interests are related to the following:

    Publications

    Stefan Gossling, Debbie Hopkins, Nadja Schweiggart, Scott Cohen, Nicole Cocolas, James Higham (2026)Beyond the Rhetoric of "Sustainable Aviation": A Counterfactual Confrontation, In: Journal of travel researchIn Press Sage

    Amid evidence of rising emissions, the aviation industry continues to promote demand growth while offering long-term sustainability reassurances communicated as "facts." Using counterfactual analysis, this paper examines how industry rhetoric constructs and defends these discursive strategies. Drawing on a content analysis of 211 sources - including airline websites, industry reports, and manufacturer statements - the study identifies seven discursive strategies. The findings reveal a novel theoretical mechanism, "future soothing": projecting technological salvation into a perpetually deferred future to ease public concern and postpone regulation. By transforming delay into the illusion of progress, discourses operate as rhetorical governance, sustaining growth under the guise of climate responsibility. The paper contributes to scholarship on the temporal politics of sustainability, showing how appeals to the future enable inaction in the present and illustrating how rhetoric, temporality, and power intertwine in shaping societal responses to climate change. Breaking aviation's "cycle of blame" requires policymaker action.

    Nicole Cocolas (2026)Airline and Activist Messaging Study Quantitative Dataset University of Surrey

    This is a quantitative dataset collected through a panel of respondents associated with a project exploring consumer responses to environmental airline and activist messages. Constructs measured include moral disengagement as relating to flight emissions, climate concern, airline carrier familiarity, brand trust, environmental brand trust, emotional response and message credibility.

    Nicole Cocolas, Lisa Ruhanen (2025)Governance of climate change and tourism, In: Handbook on Tourism Governancepp. 220-231
    Nicole Cocolas, Gabrielle Walters, Lisa Ruhanen, James Higham (2021)Consumer attitudes towards flying amidst growing climate concern, In: Journal of sustainable tourism29(6)pp. 944-963
    James Higham, PAUL HANNA, Debbie Hopkins, SCOTT ALLEN COHEN, Stefan Gössling, Nicole Cocolas (2021)Reconfiguring Aviation for a Climate-Safe Future: Are Airlines Sending the Wrong Message?, In: Journal of Travel Research SAGE Publications

    Aviation remains a problematic sector of the global economy in times of climate emergency. Grounded in the ideology of reconfiguration, we adopt a system transitions perspective to address high emissions leisure travel. Our focus falls on the marketing communications of airlines as a critical component in the prevailing sociotechnical regime. Thematic analysis of the e-mail marketing communications of selected airlines revealed three prominent tropes: adventure and discovery; privilege; and urgency. These communications bring air travel into the everyday lives of consumers and accelerate the turnover time of tourist consumption. Time is mobilized to create a sense of resource scarcity and urgency to consume, paradoxically in a situation characterized by oversupply. The COVID-19 pandemic has presented a unique opportunity for structural reform of the airline industry. Component substitution to address airline marketing is required as an important step toward overcoming consumer moral disengagement and reconfiguring the airline industry.

    Nicole Cocolas, Gabrielle Walters, Lisa Ruhanen, James Higham (2020)Air travel attitude functions, In: Journal of sustainable tourism28(2)319pp. 319-336 Taylor & Francis

    Forecast growth in global demand for air travel is incompatible with emissions reduction targets. Scholarly attention is urgently needed to address attitude and behaviour change that supports sector-wide emissions reduction. Informed by the longstanding field of consumer psychology, the innovative approach adopted in this paper is to critically address air travel behaviour change through the application of attitude function theory. An analysis of the literature reveals that current attitudes reflect industry myths, and are further hampered by travellers' knowledge gaps regarding the relationship between aviation and climate change. Five attitude functions are analysed in the context of attitudes to air travel; knowledge, utilitarian, value-expressive, ego-defensive and social adjustive functions. A conceptual framework is presented that integrates attitude structure, attitude function and the elaboration likelihood model of persuasion as an innovative approach to address discretionary air travel and behaviour change at the level of the individual consumer. Utilizing this framework, future research can help develop a critical understanding of the antecedents that shape attitudes. Researchers will be better positioned to create persuasive messages aimed at changing attitudes towards air travel, as arguably the key step towards the illusive goal of significant behaviour change and a shift towards more sustainable tourist mobilities.

    Nicole Cocolas, Gabrielle Walters, Lisa Ruhanen, James Higham (2023)Air travel and persuasive climate communications, In: Journal of sustainable tourismpp. 1-23

    Additional publications