Hotel employees experienced a devastating dilemma working under the COVID-19 pandemic circumstances. Multidimensional work stressor has become a common issue for hotel management as a result of the global crisis and uncertainty. The aim of this study is to apply the conservation of resources (COR) theory and the buffering hypothesis as relevant boundary conditions to influence the relationship of multidimensional work stressors, organizational commitment (OC), and employee-related behavior for hotel employees in Indonesia. This study collected 222 data from hotel employees working in Indonesia during the COVID-19 pandemic and used partial least squares structural equation modeling (PLS-SEM) to analyze the data. The finding highlights the significant effect of multidimensional work stressors on OC. Employee job performance and subjective well-being were positively affected by OC while showing a negative effect on turnover intention. However, the OC was insignificant as a mediating effect between multidimensional occupational stressors and employee-related behavior. This study constructed a mediation model by introducing the potential mediating effect of OC to reveal the relationship between stressors and behavior variables. Furthermore, implications are provided for both theory and management, and directions for future research are offered.
The Covid-19 pandemic has had a profound and unanticipated impact on the hospitality business globally. In particular, employees who work in quarantine repatriation programs face detrimental challenges during the pandemic, which may result in well-being crises. This study explores employees' fear of Covid-19, mental health, and intention to leave the hotel when the repatriation program was conducted in Indonesia. 82 repatriation hotel employees were examined through an online questionnaire to assess the study framework. This study found that employees' fear of Covid-19 significantly impacted employees’ mental health, and mental health strongly affected employees’ turnover. However, the turnover intention was not correlated with employees’ fear of Covid-19. While only a few studies have been discussed for this program, these findings contribute to tourism and hospitality studies in the context of quarantine repatriation programs provided by the government during pandemics. Hotel managers urgently need to implement sustainable encouragement programs to reduce employee mental health issues to mitigate anxiety, depression, and stress.
International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management perspectives in crisis circumstances. A qualitative methodology was applied with data triangulation collected from 11 top-level managers, operations, and management from official quarantine hotels in the second quarter of 2022. In-depth interviews were conducted to explore the antecedents behind hotel management and evaluate the repatriation quarantine program through the crisis management lens framework. The findings enhance the concept of crisis management framework in a particular program employed during a pandemic. Three related phases emerged from data analysis in crisis prevention and planning, strategic implementation, and evaluation were discussed. This study reveals the suggestions for hotel managers and the government for a future sustainable strategy. This study is the first paper to address the hotel quarantine program evaluation in Indonesia. This study contributes to enriching the hotel industry's crisis management framework. Pertinent recommendations for hotel management and government are provided to cope with this crisis.
The Hotel Industry has had numerous detrimental consequences from the worldwide crisis of the Covid-19 pandemic. This study aims to examine the impact of the Covid-19 pandemic on hotel management and operations in Indonesia. A qualitative approach with semi-structured in-depth interviews was conducted with 13 managerial level participants in the hotel industry. This paper reveals that health protocols, pricing strategies, and cost-saving alter everyday management strategies. This study contributes to the management and operations strategies literature by untangling the dynamics of the pandemic situation. Furthermore, the suggested areas can help hotels recover from the Covid-19 pandemic by expanding the knowledge base. This study gives practical insight to support the hotel sector’s development and sustainability.
The pandemic of COVID-19 has given a disaster to the business industry. Many businesses have to concede that they have to suffer financially because of this situation. One of those businesses that suffered is the hotel business. Many hotel companies have to find a strategy to ensure their relationship between the main city (head office) and secondary cities (branch office) working seamlessly to mitigate this crisis. The primary purpose of this study is to investigate how the hotel industry is handling the challenges during pandemic COVID-19 in the secondary cities. This study adopted qualitative research with 12 semi-structured interviews from various hotel managers in multiple cities. The result showed some discrepancies in the interrelationship between the head office and the branch office in secondary cities, creating uncertainties among them. This study contributed to the crisis management literature in hospitality and tourism industry by exploring the challenges from the pandemic of COVID-19 among cities in Indonesia.
Research on green consumption has two streams, the stream about how consumers consume green products (consume differently) and the stream about how to consume less. Most research focus on the stream about consume differently, therefore this study would like to contribute to the latter research stream by understanding the determinants of zero waste lifestyle adoption. The 3R theory (Reduce, Reuse, Recycle) is used in this study. The object of this study is generation-Z who live in Indonesian big cities, aged between 15-24 years. Data collection is done by using online questionnaire to 322 respondents. This study uses descriptive research design and judgemental sampling to collect the data. Data analysis is done by using structural equation modelling. Variables used in this study are attitude toward zero waste lifestyle, social norm, personal norm, altruistic motivation, and social media activity. The findings of this study are social media activity significantly influence reduce, reuse, and recycle behavior, social norms significantly influence recycle behavior only, while other factors do not significantly influence zero waste lifestyle adoption of generation-Z. This study gives insight that social media has significant role in changing consumer behavior to be more sustainable.
The global hospitality and tourism industry has been severely impacted by the spread of COVID-19 and large-scale travel restrictions. Due to the nature of the crisis of COVID-19, Hotel businesses in Indonesia need to adapting many new strategies in response to the evolving circumstances. This study presents a comparative coronavirus readiness strategy at International Chain Hotel and Local Hotel in Indonesia and their impacts on hotel guests’ trust and satisfaction. The study used quantitative approaches by using an online survey to obtain data from a total of 400 participants. The data were collected from respondents that have been stayed in both the International Chain hotel or Local Chain Hotel in Indonesia during pandemics. The data collected is analyzed using Structural Equation Modeling (SEM) with Smart PLS statistical software. The findings from this dataset show that both local and international hotel readiness had a significant effect on customer trust and satisfaction with COVID-19 readiness in the hotel industry.
Tourism in protected areas contributes to the financial sustainability of its sites. It has a positive impact on a stakeholder within and beyond the destinations through effective and efficient benefit-sharing. This study examine the environmental attitudes, community attachment, economic gain, and community involvement that will impact to the stakeholder perceptions to revitalization project in Komodo National Park, Indonesia. In the context of protected areas of World Heritage Sites by UNESCO, this project related to the extensive tourism infrastructure development from nature-based tourism to a new project of Jurassic Park. The concerns regarding the stakeholders’ support may have on expectations for tourism development. This research use the Social Exchange Theory (SET) and Weber’s Theory of Substantive and Formal Rationality (WTSFR) with a quantitative approach. A total of 182 questionnaires with Partial Least Squares-Structural Equation Modelling (PLS-SEM) were applied. Finding provides that stakeholder perceptions play a significant role as a mediator in shaping the relationship between each of variables to support tourism development. Ultimately, this study paves the way for improving normative practices toward Sustainability and offers practical solutions to the challenges the government and non-government organizations face to protect the endangered species, society, and the environment.
This study aims to examine the students’ loyalty to an online practicum course for hospitality education during Covid-19 pandemic in Indonesia. Premised on the Technology Acceptance Model (TAM), we adopted a revised model consisting of Information System Success Model and Expectancy Confirmation Theory (ECT) to ascertain the students’ perceptions of the usefulness of the programme and their levels of satisfaction with, and e-loyalty to, the programme. This study utilized an online survey to obtain data from 309 participants. The partial least squares structural equation modelling method was employed in this study. The findings show that students’ perceptions of the usefulness of online learning were significantly influenced by information quality, system quality & system interaction which relate to satisfaction. Preliminary research provides the insight for stakeholders such as vocational institutions, teachers and practitioners of education to gain a better understanding the factors that contribute to hospitality students continued intentional use of online course.
This study aims to identify the theoretical arguments and hypotheses regarding the interrelationships among the electronic word of mouth (E-WOM), destination image, and tourist attitudes towards the visit intention when the Government has a new membership policy for visiting the Komodo National Park Indonesia. A total of Trip Advisor users, as many 388 online respondents participated in this study. Data were obtained from the online survey using a questionnaire with a Likert Scale. We evaluated the data using the Structural Equation Model (SEM) analysis and employed the Partial Least Square to assess the validity, reliability, and examine the hypothesis. The findings confirm this study reveals that E-WOM is significant in affecting the image destination and tourist attitudes that will affect to the visit intention. This result of this study will contribute to the field of e-commerce marketing, destination branding, tourism destination, and e-tourism research. This study helps tourism organizations in the development and implementation of destination marketing strategies in Indonesia.
The Covid-19 pandemic has struck a crushing blow to the hotel business, with travel restrictions and virus spreading globally, the Hotel Industry altering the pandemic situations in crisis management strategy. This research aims to explore the Hotel Marketing Strategy in Crisis Management during the Covid-19 pandemic. Give insight into how developed countries can deal with a significantly extended crisis and recognize the crucial integrated strategy to survive the pandemic. This study employed a qualitative method with in-depth interviews with 13 hotel managers, both operations and management. Data were collected from the early second quarter to the end of 2020 to investigated the implementation of crisis management strategy. Crisis Management Framework in Hotel Marketing Strategy during the Covid-19 pandemic consists of four stages; the crisis reduction stage, readiness stage, response stage, and recovery stages. Each of the stages has different strategies in order to adjust the uncertain circumstance. Following the four phases of crisis management, this study gives an accurate and current scenario for hotel management to comprehend the construction of a crisis management plan. It also demonstrates the processes of crisis management framework analysis for researchers to undertake further studies in hotel crisis management.
The impact of the Covid-19 pandemic on restricted mobility and a devastating economic development in various sectors has changed renewed interest in the future of tourism, especially in the Hospitality Industry. This study sought to examine the Theory of Planned Behavior in the context of hotel staycation during the Covid-19 pandemic. Paired t-tests and the structural equation modelling were applied to assess the 230 responses of Generation Z in Indonesia for the first and second quarters of 2021. The finding showed that attitude, perceived behavioural control, and subjective norms affect the hotel staycation intention during a pandemic for Z generations. Perceived behavioural control plays the most significant part. Several findings are provided on how the generation perceives travelling during the COVID-19 pandemic and encourage them to resume travelling after the travel restriction is lifted. Theoretical and practical implications are discussed. The viewpoint proffered in this study provides scopes of the hospitality industry in terms of hotel staycation programs to maintain a resilient economic strategy during the pandemic.