Dr Erin Chao Ling
Academic and research departments
Surrey Institute for People-Centred Artificial Intelligence, School of Hospitality and Tourism Management, Faculty of Arts and Social Sciences.About
Biography
Erin is a Lecturer in Artificial Intelligence (AI) and the Future of Work, a joint role in the Surrey Institute for People-Centred AI and the School of Hospitality and Tourism Management, University of Surrey. Erin conducts research on AI applications and implications in the services sector, especially in the tourism and hospitality industry, focusing on AI transformation in businesses, human-AI interaction, and consumer behaviour. Erin's current research lies in the field of Human-AI team collaboration in the workplace and workforce.
Prior to joining Surrey, Erin was a Lecturer in Marketing at the Huddersfield Business School, University of Huddersfield, UK. From 2013 to 2020, Erin had owned and managed a travel agency and a business service company in China.
My qualifications
Affiliations and memberships
ResearchResearch interests
- AI in Workplace
- AI and Society
- Human-AI Collaboration
- AI, Robotics, and Automation in services
- Intelligent Systems in Travel
- Digital Consumer Behaviour
- Digital Technologies in Tourism and Hospitality
Research projects
The Determinants of satisfaction of and continuance intention towards artificial intelligence for trip planning The rise of artificial intelligence (AI) is dramatically transforming and influencing various industrial fields. It is gradually becoming one of the main innovative solutions to enhance business performance.
My doctoral research looks into the use of artificial intelligence in the tourism and hospitality industry, focussing on satisfaction towards AI agents. Specifically, My research aims to examine travellers' satisfaction with human-chatbot interaction and continuance intention to use AI-powered chatbots again in the future for trip planning. Partnership Building to Co-Create PhD Research with Industry The purpose of this engagement is to find out the key issues around the implementation of AI systems, especially with regards to user experiences in human-chatbot interaction.
Funded by ESRC Southeast Network for Social Science (SeNSS) November 2018 - February 2019.
Research interests
- AI in Workplace
- AI and Society
- Human-AI Collaboration
- AI, Robotics, and Automation in services
- Intelligent Systems in Travel
- Digital Consumer Behaviour
- Digital Technologies in Tourism and Hospitality
Research projects
Supervision
Postgraduate research supervision
Accepting PhD students:
PhD Studentship on Human-AI Team Collaboration at Work is currently available:
We seek applications from enthusiastic, self-motivated students for studentships in the Centre for Vision, Speech and Signal Processing (CVSSP), and specifically, our new Surrey Institute for People-Centred Artificial Intelligence (AI). Funded doctoral research projects will investigate how human employees collaborate with AI systems at work, and design inclusive, fair, and responsible AI for Human-AI Teaming. In addition to excellent numerical and programming skills, previous experience in deep learning, tourism and the hospitality industry would be highly advantageous.
Start date
October 2022 or January 2023
Duration
3 years
Application deadline
22 July 2022
Funding information
A stipend of £15,609 for 21/22, which will increase each year in line with the UK Research and Innovation (UKRI) rate, plus Home rate fee allowance of £4,500 (with automatic increase to UKRI rate each year). The studentship is offered for 3 years. For exceptional international candidates, there is the possibility of obtaining a scholarship to cover overseas fees.
More details, please refer to:
https://www.surrey.ac.uk/fees-and-funding/studentships/human-ai-team-collaboration-work-phd
with specific research interests in technology in hospiality and tourism
Teaching
Teaching in the School of Hospitality and Tourism Management (SHTM):
- Technology, Media, and Data (UG)
- Digital Marketing in Tourism and Hospitality (UG)
- Hospitality Information Systems (PG)
Teaching in the Surrey Institute for People-Centred AI:
- Artificial Intelligence (AI) and Society (PG)