Dr Erin Chao Ling
Academic and research departments
Surrey Institute for People-Centred Artificial Intelligence, School of Hospitality and Tourism Management, Faculty of Arts and Social Sciences.About
Biography
Erin is a Lecturer in Artificial Intelligence (AI) and the Future of Work, a joint role in the Surrey Institute for People-Centred AI and the School of Hospitality and Tourism Management, University of Surrey. Erin explores the intersection of AI, people, business, and society. Specifically, she conducts research on AI applications and implications in the services sector (i.e., hospitality & travel) and human resource management, focusing on AI transformation in businesses, human-AI interaction, and user/consumer behaviour. Her current research includes Human-AI team collaboration, AI Assistants (chatbots & voice assistants) adoption, service robotics nudging, and the adoption and ethics of AI-assisted systems in recruitment and selection. With a passion for utilising AI technology to improve human life, Erin is an advocate for the responsible use of diverse and inclusive AI.
Erin obtained her PhD in Tourism and Hospitality Management with a concentration in users' acceptance and use of AI Assistants for travel from the University of Surrey (2018-2021) and received MSc in Management from the University of Bristol (2016-2017), UK. Prior to pursuing an academic path, Erin was an entrepreneur. She was the Founder and CEO of a business service company and the General Manager of a travel agency in China from 2013 to 2020.
My qualifications
Affiliations and memberships
ResearchResearch interests
- AI in Workplace and Workforce
- AI and Society
- Human-AI Collaboration/Teaming
- Human-Robot Interaction
- AI Assistants (Chatbots & Voice assistants)
- AI-assisted systems for people with disabilities/dementia/diabetes
- AI, Robotics, and Automation in services
- Intelligent Systems in Travel
Research projects
Perceived Fairness of AI-powered Video InterviewingFunded by A&H IAA (May 2023)
Artificial Intelligence Adoption and Youth Employment in Developing CountriesFunded by University of Surrey FASS Pump-priming Grant (November 2022)
Partnership Building to Co-Create PhD Research with Industry The purpose of this engagement is to find out the key issues around the implementation of AI systems, especially with regards to user experiences in human-chatbot interaction.
Funded by ESRC Southeast Network for Social Science (SeNSS) November 2018 - February 2019.
Research interests
- AI in Workplace and Workforce
- AI and Society
- Human-AI Collaboration/Teaming
- Human-Robot Interaction
- AI Assistants (Chatbots & Voice assistants)
- AI-assisted systems for people with disabilities/dementia/diabetes
- AI, Robotics, and Automation in services
- Intelligent Systems in Travel
Research projects
Funded by A&H IAA (May 2023)
Funded by University of Surrey FASS Pump-priming Grant (November 2022)
Supervision
Postgraduate research supervision
Postgraduate research supervision
PhD Students I currently supervise/co-supervise:
- Haoyue Yu (Primary Supervisor). Topic: Human-AI Team Collaboration. Co-supervisors: Professor Iis Tussyadiah; Professor Adrian Hilton
- Christopher Thirgood (Co-Supervisor). Topic: Novel sensing modalities for assistive robotics, teleoperation & autonomy. Primary supervisor: Dr Simon Hadfield
Teaching
Teaching in the School of Hospitality and Tourism Management (SHTM):
- MANM517 Hotel Information Systems (PG) 2022/23
- MANM502 Hospitality Information Systems (PG) 2021/22, 2022/23
- MAN2130 Technology, Media, and Data (UG) 2021/22, 2022/23
- MAN3163 Digital Marketing in Tourism and Hospitality and Events (UG) 2021/22
Teaching in the Surrey Institute for People-Centred AI:
- Artificial Intelligence (AI) and Society (PG)
Publications
Highlights
- Ling, E.C. (2023, May 22). AI will take some jobs, but mass unemployment isn’t inevitable. The Guardian. https://www.theguardian.com/commentisfree/2023/may/22/ai-jobs-policies?CMP=Share_iOSApp_Other
- Ling, E.C.,Tussyadiah, Liu, A. (2022). Holidays for People with Dementia: Current State of Technological Facilitation. [Best Paper Award in Hospitality Management at the CHME 2022 Conference]
- Tussyadiah, I., Tuomi, A., Ling, E.C., Miller, G., Lee, G. (2021). Drivers of organizational adoption of automation. Annals of Tourism Research, 93(C)103308 DOI: https://doi.org/10.1016/j.annals.2021.103308
- Ling, E. C., Tussyadiah, I., Tuomi, A., Stienmetz, J., & Ioannou, A. (2021). Factors influencing users' adoption and use of conversational agents: A systematic review. Psychology & Marketing, 38(7), 1031-1051. DOI: https://doi.org/10.1002/mar.21491
- Tuomi, A., Tussyadiah, I., Ling, E. C., Miller, G., & Lee, G. (2020). x=(tourism_work) y=(sdg8) while y= true: automate (x). Annals of Tourism Research, 84, 102978. DOI: https://doi.org/10.1016/j.annals.2020.102978 [IFITT Journal Paper of the Year Award]
- Ling, E.C.,Tussyadiah, I. (2019). DesigningTravel Bots. Hack Hospitality Series. University of Surrey.