Dr Erin Chao Ling
Academic and research departments
Surrey Institute for People-Centred Artificial Intelligence, School of Hospitality and Tourism Management, Faculty of Arts and Social Sciences.About
Biography
Erin is a Lecturer in Artificial Intelligence (AI) and the Future of Work, a joint role in the Surrey Institute for People-Centred AI and the School of Hospitality and Tourism Management, University of Surrey. Erin conducts research on AI applications and implications in the services sector, especially in the tourism and hospitality industry, focusing on AI transformation in businesses, human-AI interaction, and consumer behaviour. Erin's current research lies in the field of Human-AI team collaboration in the workplace and workforce.
Prior to joining Surrey, Erin was a Lecturer in Marketing at the Huddersfield Business School, University of Huddersfield, UK. From 2013 to 2020, Erin had owned and managed a travel agency and a business service company in China.
My qualifications
Affiliations and memberships
ResearchResearch interests
- AI in Workplace and Workforce
- AI and Society
- Human-AI Collaboration
- Human-Robot Interaction
- Virtual Reality, Augmented Reality
- AI, Robotics, and Automation in services
- Intelligent Systems in Travel
- Digital Consumer Behaviour
- Digital Technologies in Tourism and Hospitality
Research projects
Partnership Building to Co-Create PhD Research with Industry The purpose of this engagement is to find out the key issues around the implementation of AI systems, especially with regards to user experiences in human-chatbot interaction.
Funded by ESRC Southeast Network for Social Science (SeNSS) November 2018 - February 2019. Artificial Intelligence Adoption and Youth Employment in Developing CountriesFunded by University of Surrey FASS Pump-priming Grant (November 2022)
Research interests
- AI in Workplace and Workforce
- AI and Society
- Human-AI Collaboration
- Human-Robot Interaction
- Virtual Reality, Augmented Reality
- AI, Robotics, and Automation in services
- Intelligent Systems in Travel
- Digital Consumer Behaviour
- Digital Technologies in Tourism and Hospitality
Research projects
Funded by University of Surrey FASS Pump-priming Grant (November 2022)
Supervision
Postgraduate research supervision
Postgraduate research supervision
- Christopher Thirgood (Co-Supervisor). Topic: Novel sensing modalities for assistive robotics, teleoperation & autonomy. Primary supervisor: Dr Simon Hadfield.
Teaching
Teaching in the School of Hospitality and Tourism Management (SHTM):
- Hospitality Information Systems (PG)
- Technology, Media, and Data (UG)
Teaching in the Surrey Institute for People-Centred AI:
- Artificial Intelligence (AI) and Society (PG)