Get Thinking

Be at the forefront of debate and thinking on the latest key issues in the industry.

Our get thinking discussion forums bring around the table industry experts, decision-makers and the School of Hospitality and Tourism Management’s world-leading academics to debate the challenges currently faced by the industry.

This think-tank approach is designed exclusively for senior leaders in hospitality, tourism, events and transport who have an entrepreneurial mind-set and want to contribute to advance the sector with ethical, commercial and forward-thinking initiatives. For its success, contributions around the table are key. It’s an opportunity for thinkers to discuss industry standards, practices and innovation while maintaining Chatham House Rules and therefore table issues they cannot discuss elsewhere.

Participants leave more informed on how to tackle the strategic issues they are currently facing, aware of the latest research taking place in this area. The events include a networking lunch so that discussions can be pursued on a one-on-one basis, providing an exclusive support network for leaders in the industry.

The events usually take place in the mornings, based in central London and hosted three times per year with a topical theme such as:

  • Emerging trends: robotics and AI in the industry
  • Managing a multi-generational workforce
  • Staff emotional intelligence, wellbeing and resilience
  • Social media and competitiveness in a digital age
  • Strategic revenue management
  • Technology, change and innovation
  • Ethics and corporate social responsiblity
  • Sustainability
  • Experiential customer service
  • Entrepreneurship
  • Talent development and talent retention strategy

It is an efficient way to reflect, critique and remain informed without attending too many conferences. The latest event included talent development and staff retention and strategic technology management.

The outcome of Get Thinking discussions, together with the latest research in these areas inform the content of our executive education courses, making them dynamic and relevant.

Contact us

Find us

School of Hospitality and Tourism Management
University of Surrey