Product returns research
Product returns are an increasing problem, especially in multichannel retail. With the convenience of click and collect for consumers, they are overbuying and returning unwanted products, causing serious impact on company profits and the environment.
Research projects
Start date: November 2020
End date: November 2022
Start date: September 2016
End date: August 2019
Publications
Strategies and practices to reduce the ecological impact of product returns
Danni Zhang, Regina Frei, Gary Wills, Enrico Gerding, Steffen Bayer, and Prince Kwame Senyo, 2023, Business Strategy and the Environment
DOI: 10.1002/bse.3385
Understanding fraudulent returns and mitigation strategies in multichannel retailing
Danni Zhang, Regina Frei, P.K. Senyo, Steffen Bayer, Enrico Gerding, Gary Wills, and Adrian Beck, 2022, Journal of Retailing and Consumer Services, 70
DOI: 10.1016/j.jretconser.2022.103145
Criminogenic and harm-enabling features of social media platforms: The case of sharenting practices
Anita Lavorgna, Morena Tartari, and Pamela Ugwudike, 2022, European Journal of Criminology
DOI: 10.1177/147737082211316
Mapping Product Returns Processes in Multichannel Retailing: Challenges and Opportunities
Regina Frei, Lisa Jack, and Sally-Ann Krzyzaniak, 2022, Sustainability, 14(3)1382 Mdpi
DOI: 10.3390/su14031382
The datafication revolution in criminal justice: An empirical exploration of frames portraying data-driven technologies for crime prevention and control
Anita Lavorgna, and Pamela Ugwudike, 2021, Big Data and Society
Fashion retailer Primark is refusing to sell online – here’s why it is right to do so
Regina Frei, 2021, The Conversation
Product Returns: An Opportunity to Shift towards an Access-Based Economy?
Denise Baden, and Regina Frei, 2021, Sustainability, 14 (1)
DOI: 10.3390/su14010410
AI audits for assessing design logics and building ethical systems
Pamela Ugwudike, 2021, AI and Ethics
DOI: 10.1007/s43681-021-00117-5
Product returns: a growing problem for business, society and environment
Regina Frei, Lisa Jack, and Stephen Brown, 2020, International Journal of Operations and Production Management, 40 (10), 1613—1621
DOI: 10.1108/IJOPM-02-2020-0083
Sustainable reverse supply chains and circular economy in multichannel retail returns
Regina Frei, Lisa Jack, and Sally-Ann Caroline Krzyzaniak , 2020 , Business Strategy and the Environment, 29 (5), 1925—1940
DOI: 10.1002/bse.2479
The hidden costs of online shopping – for customers and retailers
Lisa Jack, Regina Frei, and Sally-Ann Caroline Krzyzaniak, 2019, The Conversation
Reverse supply chain practices in developing countries: the case of Morocco
Jamal El Baz, Regina Frei, and Issam Laguir, 2018, Journal of Manufacturing Technology Management, 29 (1), 198—216
DOI: 10.1108/JMTM-04-2017-0068
Understanding reverse supply chains
Regina Frei, Angela Bines, Iain Lothian, and Lisa Jack, 2017, International Journal of Supply Chain Management and Operations Resilience, 2 (3), 246—266
DOI: 10.1504/IJSCOR.2016.082029
Measuring performance of reverse supply chains in a carpet manufacturer
Maulida Butar Butar, David Sanders, and Regina Frei, 2016, Journal of Advanced Management Science, 4 (2), 152—158
DOI: 10.12720/joams.4.2.152-158
A reconstruction of Carroll’s Pyramid of corporate social responsibility for the 21st century
Denise Baden, 2016, International Journal of Corporate Social Responsibility, 1 (8), 1—15
DOI: 10.1186/s40991-016-0008-2
A data-driven analysis of the interplay between criminological theory and predictive policing algorithms
Age Chapman, Pamela Ugwudike, Philip Grylls, David Gammack, and Jacqueline, Anne Ayling , 2022
The impact of COVID-19 on managing product returns in retail
Danni Zhang, Regina Frei, Steffen Bayer, PK Senyo, Gary Wills, Enrico Gerding, and Adrian Beck , 2022
Using big data analytics to combat retail fraud
Danni Zhang, Steffen Bayer, Gary Wills, Regina Frei, Enrico Gerding, and PK Senyo, 2022
DOI: 10.5220/0011042600003206
Sustainable business model innovation: the potential of libraries of things
Denise Baden, Ken Peattie, and Adekunle Oke, 2019
Performance of reverse supply chains
Regina Frei, Iain Lothian, Maulida Butar Butar, Angela Bines, and Lilly Da Gama, 2015
Buy online, return to store: the challenges and opportunities of product returns in a multichannel environment
Lisa Jack, Regina Frei, and Sally-Ann Caroline Krzyzaniak, 2019
Sustainable Reverse Supply Chains for Retail Product Returns
Regina Frei, Sally-Ann Caroline Krzyzaniak, and Lisa Jack, 2019
DOI: 10.1007/978-3-030-15066-2_9
Reverse supply chains
Regina Frei, 2016