Product returns research

Product returns are an increasing problem, especially in multichannel retail. With the convenience of click and collect for consumers, they are overbuying and returning unwanted products, causing serious impact on company profits and the environment.

Our research projects

Active projects

Start date:

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Completed projects

Start date: November 2020

End date: November 2022

Funding amount: £227,172

Start date: September 2016

End date: August 2019

Publications