Day 3: 7 July
Find out what is happening on day 3 of the Surrey 2023 Conference.
Friday 7 July
Agenda day 3: technology
| Time | Event |
|---|---|
8am – 5pm | Registration |
8:30am – 9am | Mindfulness Meditation OR Campus Wellbeing Walk |
9:30am – 10:15am | Keynote speech: Toju Duke, Responsible AI Programme Manager at Google Moderator: Dr Erin Ling |
| 10:15am – 11am | Panel discussion: Ethics and morality of technology
|
| 11am – 1pm | Morning poster presentation |
11am – 11:30am | Networking break Sponsored by the Savoy Educational Trust |
11:30am – 1pm | |
1pm – 2pm | Networking lunch |
| 2pm – 4pm | Afternoon poster presentation |
2pm – 3:15pm | |
3:30pm – 4:30pm | The Surrey Good Bucket List - Consensus on technology
|
4:30pm – 5pm | Closing and awards
|
Parallel session 5
Friday, 7 July, 11:30am - 1pm, 8 parallel sessions.
| Digital Futures 4 | Human Rights & Major Events 2 | Human Flourishing 7 | Digital Futures 5 |
|---|---|---|---|
| Room: AP1 | Room: 34AP01 | Room: 33MS01 | Room: 34MS01 |
How virtual assistants and immersive technologies affect the customer experience in hotel choice: integrating neurophysiological and explicit measures Enrique Bigne and Luisa Andreu | Investigating the enablers and barriers for women in event leadership roles Emma Abson, James Kennell, Elspeth Frew, Miriam Frith, Natalie Haynes and Charlotte Rowley | Transformation for talent? Talent management as future task for destination management organisations shaping regional working and living spaces Markus Pillmayer and Alicia Storch | A looker or A buyer？Consumer purchasing behaviour of travel product in livestreaming shopping Chun Liu, Qi Zhao and Hong Zhen |
Crisis, resilience, and digital innovation in Community Tourism. Evidence from favela tourism operators in Rio de Janeiro Fabian Frenzel, Juliana Mainard Sardon, Isabella Rega and Camila Moraes | The Role of LGBTQI+ Festivals in Regional Australia: A Local Stakeholder Perspective Oscar Vorobjovas-Pinta, Joanna Pearce and Anne Hardy | Contextualising Sexual Harassment in Hospitality Work: A Nordic Perspective Eleonora Rossi, Tara Duncan, Maria Thulemark, Tone Therese Linge, Olga Gjerald, Åse Helene Bakkevig Dagsland, Kai Victor Myrnes-Hansen, Trude Furunes, Magnfríður Júlíusdóttir and Eyrún Jenný Bjarnadóttir | AI-based services in destination marketing: assessing the end-user’s continuous usage using the S-O-R Framework Aurkene Alzua-Sorzaba, Basagaitz Guereño-Omil and Giuseppe Aliperti |
The dark side of digital-free tourism: a mental health perspective Wenjie Cai | Conceptualising Events as Intangible Cultural Heritage Charles Arcodia | Flourishing through hospitality encounters in the Great Outdoors: The female voices Maria Gebbels and Jelena Farkić | Customer experience with smart hotels: a systematic literature review Jiaolong Cheng, Hongbo Liu and Iis Tussyadiah |
How do hotel robot aesthetics affect guests' acceptance intentions? A TAM model perspective Mostafa Marghany, Nirmeen Elmohandes, Mahmoud Saleh, Mohamed Helal, Nabila Elshawarbi and Khaled Ghazy | The ethics of artificial intelligence in events Judith Mair and Jason Brown | How much does social media inspire African diaspora restauranteurs to stay in Ghana for business? Caroline Nik Shoh Chama | Mobile eye-tracking as a mediator to understand access to arts and heritage for people who are D/deaf Vanessa Cumper |
“Dear Mrs. Palace…” The anthropomorphic appeals and parasocial interaction in cultural heritage tourism marketing Junyi Wang, Xueting Zhai and Qiuju Luo | An analysis of equality, diversity, and inclusion in the Edinburgh Festivals from the perspective of women working in the industry Benedetta Piccio | Why pro-customer does not always do the trick? An investigation of pro-customer deviance Jiajing Hu, Hongxia Lin and Xiuli Ma | Scripting accountability for responsible behaviour in online marketplaces Aurimas Pumputis |
Parallel session 5: 11:30am - 1pm - continued
| Competitiveness 6 | Business & Policy 5 | Competitiveness & Business 1 |
|---|---|---|
| Room: 66MS03 | Room: APLab4 | Room: AP2 |
An analysis of regional economic vulnerability through the lens of tourism dependence: The case of Spain Bienvenido Ortega, Fernando Almeida, Manuel Alector Ribeiro and Jesús Sanjuán | Consumer responses to cause-related campaigns: the interaction between cause scope and resource scarcity reminders Tian Ye and Anna Mattila | Hainan sport tourism development: a perspective from industry Erwei Dong, Xinyi Shen, Zhaoxin Dong, Ning Zhao and Yining Wei |
Changes in tourist types over time - a fuzzy clustering approach Elisabeth Bartl, Maximilian Weigert, Jürgen Schmude and Marion Karl | How Measuring Coastal Tourism Destination Image? Development and Validation of a Universal Multidimensional Scale Melise De Lima Pereira, Francisco Antonio Dos Anjos, Sara Joana Gadotti dos Anjos, Edar Da Silva Añaña and Christian Weismayer | Turning the Heavily Polluted Suzhou River into A Hotspot for Tourists in Shanghai: Case Study on Management of Environmental Externalities in THE Operations Xiangchong Pan and Wei Zhong |
The Risk of Policy Success to Destination Competitiveness Dr Marie-Louise Mangion | The (in)ability of sustainable tourism indicator schemes to facilitate policy and sustainability change Gloria Crabolu | Country image, travel motivation and travel intention post-pandemic: differences between first-time and repeat visitors in bi-lateral tourism Andrea Saayman |
Experiencing conflict during holiday: A social exchange perspective Ying Wang and Anna Kwek | Evaluating the impact of short-let accommodation regulation on the London housing market Jihwan Yeon and Yoo Ri Kim | The relationship between Tourism Governance and Competitiveness of the Destinations: The Structural Model Validation in Brazil Melise De Lima Pereira, Thayele Oliveira, Francisco Antonio dos Anjos and Thays Domareski Ruiz |
Hotel rooms with breakfast included or without? The role of salience Oriol Anguera-Torrell and Juan Luis Nicolau | The economic impact of second home tourists: An empirical analysis for the case of Punta del Este – Uruguay Maria José Alonsoperez Chiossi, Gabriel Brida, Fernando Brito and Leonardo Moreno | Digital integration within national tourism policy: The case for Malaysia Husna Zainal Abidin and Marini Othman |
Parallel session 6
Friday 7 July, 2pm - 3:30pm, 7 parallel sessions.
| Digital Futures 6 | Digital Futures 7 | Human Flourishing 8 | Competitiveness 7 |
|---|---|---|---|
| Room: AP1 | Room: 33MS01 | Room: 34MS01 | Room: 66MS03 |
Tourists’ emotional reactions to service robots in a role-playing experiment Yingying Du, Iis Tussyadiah and Ye Chen | Social media empowerment on tourism participation of destination residents: case study of a Tibetan emerging tourism village Chuanlong Wu and Qiuju Luo | How do young service leaders work to prevent sexual harassment in the workplace? Olga Gjerald and Julie Micaelsen | Examining the Regenerative Tourism Practices through a Community Play Project in Southern Ontario, Canada Karla Boluk, Peggy Vacalopoulos and Mahshad Akhoundoghli |
Playing from the Edge: Music festivals and broadcasting practices in the West Cork region of Ireland Enya Moore and Brian Vaughan | A Performative Account of Technosocially Mediated Agencies Accountability: What are the implications for Tourism? Mahshad Akhoundoghli and Karla Boluk | VFR Tourism Mobilities as a Politics of Sympathy Michael Humbracht, Anna De Jong, Scott Cohen and Allan Williams | Color and Naturalness: How and Why Color Saturation Can Shape Tourists’ Perception of Naturalness and Their Travel Intention Ke Zhang, Yuansi Hou and Gang Li |
Value Co-creation in Online Social Shopping Travel Platforms Xiaoyi Xu, Lorna Wang and Bora Kim | Human-environment interaction and imagination in the combination of virtual and physical tourism space A case study of the Shenzhen Digital Exhibition of the Forbidden City Chunhui Zheng, Yunbo Wen and Yi Wang | Hot or cold? How and when hospitality leaders react to customer mistreatment Pei Liu, Xin Li and Xiaowei Lu | Structural impact of reciprocal relations on international tourist flows in East Asia and Pacific: a complex network perspective Chen Zhang and Bing Zuo |
Putting AI in the Group: Designing Human-AI Teams that Work Iis Tussyadiah, Bernadett Koles, Aarni Tuomi, Moritz Jörling and Hisashi Masuda | I love Travelling-in-Metaverse – Exploring the Characteristics of Destination Attachment in Metaverse Dr Vikas Arya, Bouchra Oukhayi and Dr Dahlia El-Manstrly | The Influence of Self-Congruity on Tourist Happiness: Mediating Role of Positive Emotions and Meaning Fatima Zehra Yilmaz, Dr Ibrahim Abosag and Prof Sameer Hosany | Could Noise Become Beneficial? The Impact of Ambient Noise on Enhancing Virtual Museum Experience amid COVID-19 Pandemic Yuansi Hou, Jason Li Chen, Zhenni Wu, Gang Li and Caroline Scarles |
Online Travel Agencies in the U.S. hotel sector: An empirical investigation of their financial contribution Peter O'Connor | Recusing imperfect service robots: Effects of service robots’ personalized features on consumers’ continuance intention Mengying Zhang and Hongbo Liu | Examining the role of career anxiety on the cultivation of future talents Danni Wang and Dr Catherine Cheung | Has COVID-19 changed tourists’ behaviour? A critical evaluation of published studies Haiyan Song |
Parallel session 6: 2pm - 3:30pm - continued
| Competitiveness & Business Policy 2 | Human Rights & Major Events 3 | Business & Policy 7 |
|---|---|---|
| Room: APLab4 | Room: 23AP02 | Room: APLab4 |
Tourism for the Common Good – a theoretical debate Anke Winchenbach and Markus Pillmayer | A Carnival of Fest: the -isation of society in an era of deglobalisation Jonathan Skinner | Tourism Transitions in Peripheral Regions Anna Kralj and Brent Moyle |
Do customer feedbacks affect the innovative behaviour of hotel staff? Weizheng Zhang and Bowen Yi | Memorable major sporting event experiences in a resource-scarce context: The case of Cameroon and the Africa Cup of Nations Siyabulela Nyikana and Tembi Tichaawa | Green Marketing on Social Media: How Attribute-Based vs Benefit-Based Framings Impact Young Consumers' Perceived Value of Eco-Friendly Restaurants Chompoonut Suttikun, Patcharaporn Mahasuweerachai and William Hamilton Bicksler |
Preferences of Hotel Guests for Energy and Emission Saving Measures Robert Steiger, Fabian Klier, Andreas Kallmünzer, Mike Peters and Ursula Scholl-Grissemann | A semiotic place meaning: Mapping stakeholders’ engagement with the festival city through creative and participative research Louise Todd | Hotel Service: the road along the SDGs Kyriaki Glyptou and Nikolaos Pappas |
The relationship between Tourism Governance and Competitiveness of the Destinations: The Structural Model Validation in Brazil Melise De Lima Pereira, Thayele Oliveira, Francisco Antonio dos Anjos and Thays Domareski Ruiz | What dose an individual get from attending an event? The intrinsic value of events at an individual level Nanyi Nicole Yu, Judith Mair, Andy Lee and Faith Ong | The value of making your neighbour angry: Evidence from a destination branding campaign Xiang Lin, Eva Hagsten and Martin Falk |
Competitiveness of Medical Tourism Sustainable Supply Chain Dorsa Nouri Khajavi, Azizolah Jafari and Zahra Nadalipour | Narrow body long haul aircraft; an interim solution or a permanent one? Pavlos Arvanitis and Alberto Amore | Regenerative Tourism in a Post-Industrial Scotland: Policy and Research Sandro Carnicelli and Gayle McPherson |
Morning poster presentation
Early morning to before lunch.
| Title | Authors | Manuscript ID |
|---|---|---|
| Developing 360-degree stimuli for tourism VR research: a six-step procedure | Biqiang Liu, Anna Kralj, Brent Moyle and Minh Nhan | 7583 |
| Restaurants: to appear or not to appear in TV competition shows | Oriol Anguera-Torrell, Josep Maria Raya and Giovanni Giusti | 7584 |
| The perception of Corporate Social Responsibility (CSR) by Tourism Higher Education students in a pandemic era | Maria del Pilar Leal Londono | 7619 |
| Is my city a competitive tourism destination? A residents’ perspective assessment | Rui Augusto da Costa and Adriana Fumi Chim-Miki | 8011 |
| Tourism and SDG 5: reflections on the nexus between gender and disability in the hospitality industry | Ngoni Courage Shereni | 8020 |
| “I, we, They, It” and system interventions – is the “I” missing from (our own) sustainability research? | Alexandra Coghlan, Susanne Becken and Stefen MacAskill | 8031 |
| PhD Student wellbeing and resilience in a post-pandemic era | Gabby Walters, Pierre Benckendorff and Antje Martins | 8085 |
| Whose sustainable events: reflections on Milano Cortina 2026 from the perspective of neighbourhoods and communities | Alberto Amore and Valeria Pecorelli | 8180 |
| Antecedents for pro-environmental behaviour spillover: promoting the potential use of chatbot for nudging | Gilang Maulana Majid, Iis Tussyadiah and Yoo Ri Kim | 8328 |
| The user experience and interaction in the tourism signage as key factors in the Smart Destinations | Ainhoa Carballido-Risco and Daniel Imbert-Bouchard | 9011 |
Afternoon poster presentation
After lunch before consensus session.
| Title | Authors | Manuscript ID |
|---|---|---|
| Exploring the antecedents and consequences of team customer-oriented perspective taking | Yun Dong and Alice Hon | 9108 |
| Sustainable aviation in the Caribbean: an assessment and future research direction | Dennis Mc Call Jr, Stephen Ison and Lucy Budd | 9120 |
| “I solemnly pledge myself”: exploring the destination pledge as a tool for guiding responsible tourist behavior | Lauren Siegel and Isabella Ye | 9152 |
| Adopting a gender-aware discourse to study social entrepreneurship in tourism: does it really empower women? | Suchi Smita Mahato, Dani Blasco and Lluis Prats | 9541 |
| The rise of destination stewardship | Jonathon Day | 9550 |
| Your view of working with 'Internet of Things' technologies | Virginia Emmanouil, Tracy Xu and Mark Ashton | 9580 |
| Tourism perceived image of linear cultural heritage – a case study on the Beijing-Hangzhou Grand Canal in China | Yifan Huang and Li Tao | 9581 |
| Finding a tourism vocation through public policies: the development of tourism in Itajaí, a Brazilian coastal city, from 2000 to 2020 | Guilherme O. M. S. Flores, Francisco A. Anjos, Ricardo S. Vieira and Luiz C. S. Flores | 9642 |
| Tourism places going green: analysis of low-emission zones in Spanish urban destinations | Aitziber Pousa-Unanue, Francisco Femenia-Serra, Miren Aurkene Alzua-Sorzabal and Carlos Romero-Dexeus | 9875 |
| A captive wild animal welfare rating for the travel industry: methodology development and testing | Xavier Font, María Jesús Bonilla Priego, Gloria Crabolu | 9899 |