Published: 04 September 2015

Dr Helen Treharne and Prof Steve Schneider awarded new research grant

Dr Helen Treharne and Prof Steve Schneider of the Department have received funding from RRUKA (Rail Research UK Association) / ATOC (Association of Train Operating Companies) through the 'Data to Improve Customer Experience' competition.

The project is one of only four funded projects and is about 'Integrating data sources to enhance the experience for passengers with special needs and/or disabilities through privacy aware mobile applications'.

It is a joint project led by Dr Helen Treharne of the Department, together with Prof Steve Schneider of the Department, Dr Caroline Scarles from Surrey's School of Hospitality and Tourism and with colleagues from other institutions: Dr Simon Blainey of the University of Southampton, Dr Andrew May and Dr Tracy Ross of the Loughborough University. Dr Matthew Casey from Pervasive Intelligence will also be participating in the project.

The project brings together a range of expertise, including computer science, security and tourism specialists (University of Surrey), transport specialists (University of Southampton) and user-centred design experts (Loughborough University). This project investigates how existing and new rail data sources can be used to enhance the passenger experience and to provide assistance to passengers with special needs and/or disabilities, for example those with limited mobility or vision impairment, particularly when unplanned disruption occurs.

Technical prototypes will be created that demonstrate how relevant transport data can be integrated to meet the needs of customers, how the location of passengers can be determined and used to provide benefit to them, and how security and privacy of personal data can be maintained. The technical capabilities demonstrated will be used to create a customer walkthrough that shows how existing data can provide benefit, how other data sources can be integrated to further improve the customer experience, and also how future services might develop.

For a public announcement from RRUKA, please click here.

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