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Published: 05 August 2020

Helping NHS staff to become agile workers

Amy Wilson and Simon Wilson, Network Services, are volunteering at the Royal Surrey County Hospital three mornings a week to enable vital NHS staff to work remotely.

Person working on laptop

The whole world has had to adapt to new ways of working over the last few months in order to keep in touch with colleagues and to continue doing our jobs. Technology has been a key enabler – and the expert knowledge and know-how of IT professionals has been integral to workplaces remaining operational.

The NHS has itself had to step up its game, in terms of accommodating remote working for staff who are not needed onsite all of the time or who are self-isolating. Amy Wilson, Head of Network Services, and Simon Wilson, Systems Engineer, are volunteering at the Royal Surrey County Hospital three mornings a week to enable vital NHS staff to work remotely.

Amy and Simon both responded to the call for help realising that many hospital staff couldn’t work from home because they did not have the IT provision. Initially Amy was configuring I-phones for NHS staff and now builds and deploys laptops to hospital staff and Community Trust Partners together with Simon.

Speaking more about this, Simon said: “Understandably, working from home is not usual in the hospital, hardly anyone has a laptop and those that do, the laptops are old. Until now there was a ratio of 10 laptops to 100 staff. An additional 700 laptops have now been purchased and staff are overjoyed to get a new laptop and to be able to achieve all that they need to from home”.

When Amy and Simon are working at the hospital they each schedule hourly appointments with one staff member at a time. Firstly, they ensure that the staff member can log into their new laptop - they then install all the specialist apps they need, set up remote access and single sign on. Each deployment is different as there are so many different specialist software requirements.

Amy said: “It can get stressful if things go wrong, appointments overrun creating a domino effect in the day. However, the experience is very interesting and rewarding. The more I do, the more use I am. I can resolve trickier, more puzzling issues.”

Not being medically trained, Simon said he feels pleased to be able to help in this way and it’s a good opportunity to get out of the house!

Thank you to Amy and Simon for selflessly volunteering your time to assist the NHS. Neither wear PPE whilst at the hospital so it is incredibly brave of them to work in a space that could be potentially harmful to them. We are very proud of our IT Services colleagues.

 

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