
Professor Steve Wood
About
Biography
Professor Steve Wood has been Dean of Surrey Business School since 2019. Currently responsible for 120 academic staff and 2,500 students, Steve has wide-ranging experience of academic leadership, including accreditation, the Research Excellence Framework (REF) submission and forming business school strategy. He was previously Director of Research, School REF lead, as well as Head of the Department of Marketing. Earlier in his academic career, Steve was Reader in Strategy, University of Southampton (2011-2012), and Lecturer/Senior Lecturer at University of Surrey (2005-2011). Prior to 2005, Steve spent three years at Tesco plc in its marketing and property departments advising on store development strategy both domestically and abroad and has experience as a Retail Analyst for Verdict Research, a London-based retail consultancy.
Steve's research particularly focuses on retailing, including internationalization, online retailing (and product returns), store location planning, competition policy, supply networks and pricing. He is European and Africa Regional Editor for the International Journal of Retail & Distribution Management, a member of the editorial board of Journal of Business Research and has been cited by the press in publications such as The Economist, China Daily and Retail Week. He has been a member of the Economic and Social Research Council’s (ESRC) Peer Review College since 2015. In 2019 he was Visiting Professor at Global Production Networks Centre at the National University of Singapore. Steve has received research funding from the John Lewis Partnership, SONY, Advanced Institute of Management (AIM), British Academy of Management (BAM), NEMODE/EPSRC and the Nuffield Foundation. An experienced examiner, he was most recently external examiner for undergraduate management programmes at University of Bristol (2017-2022), having fulfilled the same role at the Saïd Business School, University of Oxford (2011-2014) amongst others.
Since 2018, Steve has been a Trustee of Bohunt Education Trust, a Multi Academy Trust comprising eight secondary schools and over 11,000 students, where he Chairs the Trust’s Education Committee. Earlier, between 2012-15, he sat on the governing body of Ash Manor School where he was Chair of its Curriculum Committee. He is also a leader at his local village Cub Scout pack in Hampshire and Assistant Manager of the mighty Under 14s Liphook Pumas football team. Steve is a season ticket holder at Portsmouth FC and still regularly attends matches at his first love, Chelsea FC. He is often to be found kayaking in rivers and the sea or out running.
University roles and responsibilities
- Director of Research, Surrey Business School (2016 – 2020)
- Member of Surrey Business School Senior Management Team (2016 – present)
- Head of Department for Marketing and Retail Management, Surrey Business School (Prior to 2016).
My qualifications
Affiliations and memberships
News
ResearchResearch interests
Professor Steve Wood's research particularly focuses on:
- The internationalization of retailing
- Online retailing (and product returns)
- Retail stores, locations, competition policy and supply networks
- Retail pricing
An economic geographer by training, Steve has published widely in leading social science journals including Economic Geography, Journal of Economic Geography, Environment and Planning A, Journal of Business Research, Regional Studies, Journal of Business Ethics, The Service Industries Journal, Journal of Marketing Management and European Journal of Marketing amongst others. His research has been cited by the press in publications such as The Economist, China Daily and Retail Week. He is European Regional Editor for the International Journal of Retail & Distribution Management and regularly acts as a referee for a range of highly rated academic journals. He has been a member of the Advanced Institute of Management Research (AIM) Scholars’ Pool and the Economic and Social Research Council’s (ESRC) Peer Review College (since 2015). In June 2019 he was Visiting Professor at Global Production Networks Centre at the National University of Singapore. Steve has received research funding from the John Lewis Partnership, SONY, Advanced Institute of Management (AIM), British Academy of Management (BAM), NEMODE/EPSRC and the Nuffield Foundation. An experienced examiner, he was most recently external examiner for undergraduate management programmes at University of Bristol (2017-2021), having fulfilled the same role at the Saïd Business School, University of Oxford (2011-2014) amongst others.
Research interests
Professor Steve Wood's research particularly focuses on:
- The internationalization of retailing
- Online retailing (and product returns)
- Retail stores, locations, competition policy and supply networks
- Retail pricing
An economic geographer by training, Steve has published widely in leading social science journals including Economic Geography, Journal of Economic Geography, Environment and Planning A, Journal of Business Research, Regional Studies, Journal of Business Ethics, The Service Industries Journal, Journal of Marketing Management and European Journal of Marketing amongst others. His research has been cited by the press in publications such as The Economist, China Daily and Retail Week. He is European Regional Editor for the International Journal of Retail & Distribution Management and regularly acts as a referee for a range of highly rated academic journals. He has been a member of the Advanced Institute of Management Research (AIM) Scholars’ Pool and the Economic and Social Research Council’s (ESRC) Peer Review College (since 2015). In June 2019 he was Visiting Professor at Global Production Networks Centre at the National University of Singapore. Steve has received research funding from the John Lewis Partnership, SONY, Advanced Institute of Management (AIM), British Academy of Management (BAM), NEMODE/EPSRC and the Nuffield Foundation. An experienced examiner, he was most recently external examiner for undergraduate management programmes at University of Bristol (2017-2021), having fulfilled the same role at the Saïd Business School, University of Oxford (2011-2014) amongst others.
Supervision
Postgraduate research supervision
PhD/DBA Supervision
2017 – 2023
Passed - April 2023
Zhi Han – Structural Change and Digital Transformation in Chinese Food Retailing
(Supervision with Prof Andrew Alexander and Prof Neil Coe)
Full time PhD
2012 – 2019
Passed May 2019
Helen Christmann – International Retail Expansion of SMEs
(Supervision with Prof Andrew Alexander)
Part time PhD
2008 – 2014
Passed - July 2014
Alexander Karl - The Success Factors of Horizontal Co-operations in Technical Wholesaling?
(Supervision with Prof Reinhard Bachmann)
Part time DBA
2007 – 2013
Passed – August 2013
Dieter Naegele-Preissmann – Purchasing Competence and the Role of the Service Purchasing Agent in Organisational Alignment: A Social Capital Perspective
(Supervision with Prof Panos Louvieris)
Part time DBA
Teaching
Professor Steve Wood teaches on the following modules:
MAN3107 - International Retailing
Publications
Highlights
Please see my Research Gate site where I add open access versions of all of my publications. If you want the journal typeset version and do not have access, just send me an email (sm.wood@surrey.ac.uk) and I will send you a pdf.
Abstract
Purpose – Inaccurate product information on retail websites lead to dissatisfied customers and profit losses.
Yet, the effects of product information failures (PIFs) remain under-explored, with the mobile commerce
channel commonly overlooked. This paper aims (1) to investigate the negative effects of PIFs on shoppers’
attitudes and behaviours in a mobile context. The authors further (2) evaluate the impacts of the cause and
duration of a PIF, changes of expectations towards the retailer after a PIF occurred and how previous mobile
shopping experience in general decreases the effects of PIFs.
Design/methodology/approach – The authors conducted a scenario-based experiment with a one-factorial
between-subjects design. The six most common PIFs of an international leading online fashion retailer are
operationalized and tested against a control group. The final sample consists out of 758 mobile shoppers from
the UK.
Findings – The results demonstrate that the perceived severity of PIFs based on showing customers incorrect
information is higher when key information is lacking. Further, when the cause of a PIF is attributed to the
retailer, it results in higher recovery expectations towards them. The results also reveal that respondents who
have shopped mobile before perceive PIFs as less severe than inexperienced ones.
Originality/value – This research expands the online service failure literature by examining PIFs and its
effects in the specific context of mobile commerce. The authors also provide recommendations for a better
management of PIFs like the incorporation of PIFs information into reporting packs.
Online shoppers make product purchase decisions based on product information shown on a retailer’s website and potentially in comparison to that seen on competitors’ websites. Insufficient, poor quality or missing information about a product can lead to reduced retailer sales. Measuring online Product Information Quality (PIQ) is therefore an essential element in helping retailers maximize their potential success. This paper aims (1) to identify directly quantifiable PIQ criteria, (2) to assess the effects of PIQ and (3) to evaluate the moderating effect of product involvement. We conducted a scenario-based experiment within 3,544 DIY online shoppers from the UK. Within an 8x2x2 between-subjects design we manipulated the factors PIQ criteria (8), PIQ level (2) and product type (2). The findings support that poor PIQ has a negative impact on consumers online shopping outcomes. We also found that the effects of PIQ differ between the various criteria, the product category and the level of consumer involvement in the selling process. In the context of product depiction, title readability and product attribute comparability with other retailers’ websites a high level of PIQ is required. Moreover, high involvement products need a higher level of PIQ than low involvement products. This research expands website quality and service failure literature by introducing PIQ criteria and its effects in the context of online retailing. We also establish actionable managerial recommendations to assist retailers to embrace and utilize PIQ to better understand their own potential website, and thus business, improvements.