Getting a refund

In light of the current ever-changing nature of travel, events and social distancing across the world, we are ensuring that there is maximum flexibility in the ticket booking process for all graduands. 

Covid-related cancellations 

If restrictions tighten making travel impossible for any graduand or their guests, if anyone needs to self-isolate, or if anyone concludes that the Covid-secure adaptations we have made to deliver a safe, on-campus graduation will affect their enjoyment of graduation day, deferment and graduation in a future year is possible.  

Students who are eligible to graduate 

If you are not eligible to graduate and need a refund, your tickets will automatically be refunded by the Graduation team to the account they were purchased from, and attendance will be cancelled. The refund will be processed after graduation ceremonies have taken place. 

If you would like to enquire about cancellation of tickets please contact ceremonies@surrey.ac.uk.  

Refunding your robe hire

A refund for robe hire can be obtained by submitting a claim, in writing, to the robemakers to be received by them no less than seven working days prior to the ceremony.

In order to meet the seven working days rule, for those undergraduates not due for award until July 2021, you will need to write to the robemakers as soon as you receive your provisional results rather than waiting until they are approved on 5 July.

Spare tickets and wristbands

Spare tickets and wristbands are not transferable; they cannot be given to other graduands. If a ticket or wristband you have purchased is no longer needed, you may apply for a refund for this ticket/wristband by e-mailing ceremonies@surrey.ac.uk so that it can go to another graduand.