Problems buying tickets

Logging in issues

Bookings opened on Monday 19 April and close on Friday 4 June for  graduation ceremonies in week commencing 12 July 2021.

Bookings opened on Monday 26 April and close on Friday 11 June for  graduation ceremonies in week commencing 19 July 2021. 

If bookings are open and you are still unable to log in, please check if you have any outstanding tuition fees. You are unable to book tickets until your tuition fees are paid in full.

If bookings are open, you have no outstanding fees and you are still unable to log in, please contact ceremonies@surrey.ac.uk.

Ticket booking site page won't progress

Check you have not entered too many characters in the box regarding additional tickets – only a number is required, not a message. There is a 10 character limit and if you exceed this, it may be the reason you are getting stuck. Also, check that you have clicked continue.

If you are still experiencing problems, please email the store. The Graduation team is unable to deal with issues relating to the payment of tickets or problems with the online store.

Payment system problems

We are aware of students experiencing problems using our online e-payment portal. This is a nationwide issue affecting Google Chrome browser users (version 90) and our suppliers are working hard on a fix.  

Please use an alternative browser to complete your purchase. If you are still experiencing problems please contact ceremonies@surrey.ac.uk.