Problems buying tickets

Logging in issues

Bookings opened on Monday 10 January and close on Friday 4 March for attending a ceremony in April.

Bookings opened on Tuesday 3 May and close on Friday 10 June for those attending a ceremony in July.

If bookings are open and you are still unable to log in, please check if you have any outstanding tuition fees. You are unable to book tickets until your tuition fees are paid in full.

You should be logging in using your University Registration Number (URN) which is a 7 digit number and your date of birth.

If bookings are open, you have no outstanding fees and you are still unable to log in, please contact ceremonies@surrey.ac.uk.

Ticket booking site page won't progress

Check you have not entered too many characters in the box regarding additional tickets – only a number is required, not a message. There is a 10 character limit and if you exceed this, it may be the reason you are getting stuck. Also, check that you have clicked continue.

If you are still experiencing problems, please email the store. The Graduation team is unable to deal with issues relating to the payment of tickets or problems with the online store.