Terms and conditions

Terms and conditions of offer

Information about us

1. We are the University of Surrey (referred to below as “the University”, “we”, “us” and/or “our”), a body incorporated by Royal Charter. We are a higher education institution and are regulated by the Office for Students.  Governance of the University is led by the Members of Council and a number of statutory bodies and committees. Detailed information is provided in the Charter, Statutes and Ordinances.

Your agreement with us

2. When you accept an offer of a place at the University, you are entering into an agreement with us under which the University is agreeing to provide you with a place on a programme of study at the University, subject to meeting any conditions of the offer.  You are also agreeing to comply with our Charter, Statutes, Ordinances, Policies, Regulations and Codes of Practice.

3. The Regulations, Codes of Practice and Policies cover, among other things: payment of fees; attendance at classes; submission of work; attendance at examinations; student discipline; complaints procedures; freedom of speech; and equal opportunities policies. Please read them before you accept your offer of a place to ensure that you understand the commitment you are making. Please also be aware that our Charter, Statutes, Ordinances, Policies, Regulations and Codes of Practice may change from time to time but such changes will not materially change the nature of the services the University provides to you.

4. Upon registration at the University prior to commencement of your programme, you will enter into a further contract with the University, which will supplement the terms set out in this document and apply throughout your studies at the University.  In the event of any inconsistency between the terms of this contract and the terms of any contract which you enter into upon registration, the terms of the latter shall take priority.

Your right to cancel

5. Once the University has made you an offer of a place on a programme, setting out any conditions associated with the offer, and you or your appointed representative have accepted it, you have entered into a legally binding agreement with us. If you want to withdraw from this agreement and cancel your acceptance of an offer, you must notify us within 14 days of the date that you accepted the offer (“Cooling-Off Period”):

• For applicants applying to the University through UCAS, this means 14 days from the date when you / your appointed representative accepted the offer as your firm or insurance choice in UCAS Hub.
• For other applicants applying directly to the University, this means 14 days from the date when you / your appointed representative accepted your offer in Surrey Self-Service.

6. You must let us know of your decision to cancel the acceptance of your offer by notifying us in writing. You can do this via post, in Surrey Self-Service or by emailing admissions@surrey.ac.uk. You may use the model cancellation form found at the end of these terms and conditions but you do not have to. 

7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the Cooling-Off Period has expired.  We do not have to have received it before the expiry of the Cooling-Off Period.

8. Some applicants may be required to pay a tuition fee deposit, as detailed in their offer. If you are required to pay a deposit, pay within the Cooling-Off Period, and subsequently decide to cancel your acceptance within the Cooling-Off Period, you will receive a full refund via the original payment method. The timeframe for the refund will vary depending on the method of payment originally used but will be made without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel your acceptance of the offer. If you have paid a tuition fee deposit (if applicable) and are requesting a refund of a deposit paid in the Cooling-Off Period, please email admissions@surrey.ac.uk with your completed refund form which can be found in Section 8 of the Postgraduate Taught Admissions Code of Practice.

9. For the avoidance of doubt, if you have paid a deposit and cancel your acceptance of a place after expiry of the Cooling-Off Period, you will not be entitled to a refund of the deposit.

Our right to withdraw your offer

10. The University reserves the right to withdraw your offer of a place in the following circumstances:

• You do not meet the academic conditions of your offer;
• You do not meet other non-academic conditions required for entry to your specific programme(s). For some programmes applicants are required to undertake Disclosure and Barring Service (DBS) and/or Occupational Health checks. All such additional non-academic requirements are set out on the individual programme webpages;
• Due to relevant spent and/or unspent criminal convictions, you are assessed as not being suitable at the present time to be admitted as a member of the University community, or are subject to restrictions which would prevent you from participating in or completing your chosen programme of study, or would restrict you from engaging in University life.  You are therefore required to disclose such spent and/or unspent relevant convictions to us on accepting our offer, so that these can be considered. Please see the Criminal Convictions Procedure for further details;
• After applying to us, you fail to comply with the University’s Charter, Statutes, Ordinances, Policies, Regulations and/or Codes of Practice and/or you behave in a way that, in the reasonable view of the University, might bring the University into disrepute, or is incompatible with the behaviours expected of our University community, particularly those referred to in our Dignity at Work and Study Policy. By way of example, this might include behaviour: while visiting the University, or attending a University event; in correspondence with us; towards current or prospective students; and/or on social media;  
• You fail to provide information requested of you by the required deadline, or provide incorrect or fraudulent information;
• You fail to pay your deposit by your deposit deadline where applicable;
• You are refused Academic Technology Approval Scheme (ATAS) clearance or otherwise fail to obtain ATAS clearance where applicable;
• You are not eligible to obtain or otherwise fail to obtain a visa to study in the UK or such visa is cancelled or withdrawn;
• You fail to register by the latest registration date (typically within 2 weeks of the start of an undergraduate or postgraduate taught programme, or within 1 month of a postgraduate research programme).

Declaration of criminal convictions

11. Having a Relevant Criminal Conviction (as defined in the Criminal Convictions Procedure) will not usually prevent you from gaining admission to the University. In reaching decisions on those with a Relevant Criminal Conviction, the University will consider not only its own responsibilities and duties (including but not limited to its responsibilities and duties towards other students and staff) but also your well-being, any restriction on your ability to fully engage with your programme of study and/or student life, and the University’s ability to provide appropriate support arrangements.

12. On firm acceptance of an offer (firm acceptance at UCAS, or payment of a deposit / providing satisfactory evidence of sponsorship), all applicants will be asked to declare any unspent Relevant Criminal Convictions. Applicants to Regulated Courses (as defined in the Criminal Convictions Guidance), may have been asked to declare any spent and unspent Relevant Criminal Convictions as part of their UCAS or University online application.  Even if you have already declared any spent and unspent Relevant Criminal Convictions on your application, all applicants to Regulated Courses will be required to declare this information on firm acceptance of an offer.

13. As part of the Online Registration process prior to enrolment, all applicants will be asked again to declare if they have any Relevant Criminal Convictions. You must notify the University of anything that has changed since the declaration made to the University following firm acceptance of your offer. 

14. A failure to disclose any Relevant Criminal Convictions is taken seriously and could result in: the withdrawal of your offer; or the termination of any subsequent registration in accordance with the Student Disciplinary Regulations or Regulations for Fitness to Practise.

15. If you have a Relevant Criminal Conviction and/or are unsure whether a criminal conviction is a Relevant Criminal Conviction, you should obtain further advice from appropriate bodies.

16. Please see our criminal conviction webpage for full details. 

The programme

17. With the exception of Distance Learning programmes it is expected that the teaching of your whole programme shall primarily be conducted at the University of Surrey, Guildford, not including any placement or study abroad activity that you may undertake. In exceptional circumstances, the programme may be delivered at another location in Guildford. If you are a collaborative student, your location of study will be as determined in your collaborative agreement.

18. The University will aim to deliver your programme so that it closely matches the way in which it has been described to you by the University in print, online, and/or in person, especially at the point at which you accept your offer. However, it is important to realise that in some circumstances we may change aspects of your programme as further detailed below.

19. The University undertakes a continuous review of its programmes, services and facilities to ensure quality enhancement. The University is also largely funded through public and charitable means and is required to manage these funds in an efficient and cost-effective way for the benefit of the whole of the University community. Circumstances outside of the University’s reasonable control may also arise from time to time which may affect the University’s programmes, services and facilities.  The University, therefore, reserves the right if it considers it to be necessary:

• to make reasonable variations to the content and syllabus of programmes of study (including in relation to placements);
• to suspend or discontinue programmes of study or to combine or merge them with others;
• to make reasonable alterations to the timetable, location, number of classes, content or method of delivery of programmes of study and/or assessment processes
• to move placements to another point of time in the programme; and/or
• to make any reasonable changes necessary to programmes in light of any Government or public health advice, directions, or statutory obligations including delivering some or all of the programme online.

20. Our programmes are delivered within an enthusiastic, academic community, by staff who are actively engaged in research. In this context, we might alter the curriculum so that our students can learn from the latest academic research. We also value student feedback and provide regular opportunities for our students to comment on the content of their programme. In response to this feedback, and in dialogue with current students, we may alter the curriculum. 

21. Other circumstances which may lead to programme changes are:

• staff changes, which can lead to new modules being offered, modules being withdrawn, or a change to who teaches the programme. For Postgraduate Research students, in the event the principal supervisor or co-supervisor named in the offer leaves the University, we will make all reasonable efforts to find a suitable replacement. If it is not possible to source a replacement we will endeavour to support students to seek an alternative opportunity elsewhere;
• changes made in response to new requirements from external professional, statutory or regulatory bodies;
• changes to applicable laws; or
• changes to the way in which universities are funded, which might lead to changes in the availability of some student services, for example.

22. Subject to paragraph 23, any proposed changes to modules and/or programmes are discussed with the current students before final approval and implementation. Student feedback is taken by the University into account when considering whether to proceed with the modification. If changes become necessary, the following changes to your intended programme of study (if any) will be communicated to you in either the February, May or July (dependent on when the change has been confirmed by the University’s Board of Studies) before the commencement of the relevant academic year in which you will begin the programme:

• Programme/module name change;
• new awards or change of existing final and/or exit award (e.g. BA to BSc);
• addition of new pathway(s);
• removal, change to or introduction of a mode of study (e.g. distance learning);
• removal of a core or compulsory module (whether a module is core or compulsory will be defined on the relevant course page on the University’s website);
• addition, removal or change to programme and/or module learning outcomes;
• addition, removal or change to programme and/or module aims;
• introduction of a new or removal of a core, compulsory or optional module;
• change to a module classification, e.g. core, compulsory, optional;
• significant reduction in the number of optional modules;
• addition, removal or change to programme accreditation;
• modules changing semester, e.g. semester 1, semester 2, year-long, etc;
• introduction, removal or change to a pre-requisite or co-requisite module (whether a module is pre-requisite or co-requisite will be defined on the programme specification on the University’s catalogue website);
• introduction, removal or change to module content, overview and/or methods of learning and teaching; changes to module learning hours;
• introduction, removal or changes to a module’s assessment(s), assessment strategy and/or alternative assessment(s);
• introduction, removal or change to out-of-semester programme delivery;
• introduction of, or change to, the teaching location such that teaching takes place at a venue other than the University; and/or
• moving placements to another point of time in the programme.

23. It would be atypical for any changes to be made during an academic year. However, this might be necessary in exceptional circumstances which will be considered on a case-by-case basis. Any in-year changes will be communicated to all students affected and, where possible, students will be consulted beforehand. Examples of exceptional circumstances in this context are:

• where the only staff subject-expert has left the University, meaning there is no-one to carry on the delivery of a module’s content;
• a professional, statutory or regulatory body requirement that must be implemented with immediate effect;
• Government guidance, statutory requirements or workplace restrictions in response to the COVID-19 pandemic or other exceptional circumstances; and/or
• where a programme is in breach of the University’s regulations. 

24. Where we have made an offer for an advertised programme, we will only suspend or withdraw that programme in exceptional circumstances. These circumstances are: 

• Government guidance or restrictions;
• the departure of a key member of academic staff;   
• unexpected circumstances that render essential teaching facilities unusable; and/or
• where the demand from applicants in any academic year makes them unviable to run. 

In the unlikely event that we have to suspend or withdraw your programme, we will inform you or your appointed representative at the earliest opportunity and make all reasonable efforts to provide a suitable alternative. We will not withdraw or suspend a programme commencing in September/October after the 5th August other than in exceptional circumstances beyond our control. Programmes that commence at other points in the academic year will not be suspended or withdrawn less than 2 months prior to the start date, other than in exceptional circumstances beyond our control. If we do have to withdraw or suspend your programme after you have made a deposit payment, you will be entitled to a full deposit refund.

25. We will contact you or your appointed representative using the email address you provided on your application and explain the options open to you if you have any queries or concerns about the changes.

26. For up to date programme information see:

• surrey.ac.uk/undergraduate
• surrey.ac.uk/postgraduate
• surrey.ac.uk/postgraduate/research

Application fees

27. No application fee is required by the University but there is an audition fee for some undergraduate and postgraduate taught programmes offered by our Guildford School of Acting. Where an audition fee payment is required, details can be found on the individual programme web pages.

Deposits

28. Some applicants may be required to pay a tuition fee deposit by a deposit payment deadline, as detailed in their offer. 

29. If your tuition fees will be paid by a sponsor, you will be required to provide us with valid sponsorship information that covers the period of your study.  After receipt of your sponsorship information, we will confirm whether a deposit is still payable. 

30. If you have applied to study for a pre-sessional programme you are required to pay a deposit of 10% of the pre-sessional tuition fee by the deadline detailed in your offer. The full fee is due at least 4 weeks prior to the start of the programme.

31. Failure to pay your deposit by the deposit deadline could result in your offer of a place being withdrawn. Details of your deposit deadline can be found in the Surrey Self-Service application summary.

Tuition fees

32. Your offer letter details the applicable tuition fees due for your first year of study. Any discounts or fee waivers may not show at the point of offer as these may depend on you meeting specific conditions.

33. Our tuition fees are reviewed and approved annually by the University of Surrey Executive Board. Students are liable to pay fees in respect of the whole academic session from the commencement of the programme and are liable to pay revised fees annually for the duration of the programme. If you need to repeat any module with attendance during the course of your study, you will be charged a per-module fee.

34. Fees will increase for each year of your programme as follows:

• Fees for UK students on undergraduate programmes: The University will apply annual regulated increases in the fee rates as set by Government each year, in order to maintain the same value in real terms.
• Fees for International students on undergraduate programmes and for all postgraduate taught programmes: Annual fees will increase by four per cent (4%) for each subsequent year of study, rounded up to the nearest one hundred pounds (£100), subject to any overriding applicable legislative requirements.
• Fees for International students on undergraduate programmes with an integrated foundation year: The programme fee for the foundation year (year 0) is detailed on the offer letter. Students subsequently progressing into year 1 will be liable for the same fee as overseas students joining at year 1 for the same programme in that year. Annual fees after year 1 will increase by four per cent (4%) for each subsequent year of study, rounded up to the nearest one hundred pounds (£100), subject to any overriding applicable legislative requirements.
• Fees for postgraduate research (PGR) students: In the first year of study, PGR students pay a proportionate fee depending on entry point. As a September/January/April/July starter, the fee is 100%/75%/50%/25% (respectively) of the full academic year fee. The University charges the Research Councils UK (RCUK) maximum studentship fee to full-time postgraduate UK and EU research students. Annual fees for international students will increase by four per cent (4%) for each subsequent year of study, rounded up to the nearest one hundred pounds (£100), subject to any overriding applicable legislative requirements.

Some postgraduate research degree programmes charge a Research Support Fee (also known as a “bench fee”) in addition to the tuition fee. The Research Support Fee is charged to cover additional costs incurred by the academic department to support your research, such as consumables, materials, additional specialist training and trips. These costs are not covered by the tuition fee. The Research Support Fee is calculated on a case-by-case basis depending on the nature of the research project and is independent from your tuition fee obligations. Any Research Support Fee applicable is detailed in your offer letter. Students or sponsors should contact the academic supervisor directly for information on the specific breakdown of what their Research Support Fee covers.

• Fees for Professional Training Year: If you are studying on a programme which contains a Professional Training Year (PTY), there will be a reduced fee for the academic year in which you undertake your placement. This is normally determined 12 to 18 months in advance, or once Government policy is determined.  For information about current PTY fee, please visit our website.

Fee payment

35. If your fees will be paid by a sponsor, you must/will be required to provide us with valid sponsorship information that covers the period of your study. 

36. Students in receipt of an undergraduate tuition fee loan will have their fees paid by the Student Loans Company in line with their schedule. 

37. International students and UK students who have not taken out a tuition fee loan, are required to pay their fees either in full at the beginning of the academic session or in 2 instalments as follows: 50% payable 10 days after the invoice date (expected to be early October of each academic year), and 50% in January of the same academic year. The exact date(s) will be detailed on the invoices.  Students on certain part-time programmes, where fees are paid on a modular or stage basis, are not eligible to pay their fees by instalment and fees must be paid in full at the beginning of the academic session.

38. Postgraduate students in receipt of a Postgraduate Loan from Student Finance Northern Ireland will have their fees paid by SFNI in line with their schedule but will remain liable for the excess where applicable.

39. For postgraduate students in receipt of a Postgraduate Loan from Student Finance England or Wales, please note this loan is not deemed as "sponsorship” and you remain liable for payment of your tuition fee invoice.

40. PGR Studentships – if you have been awarded a full Postgraduate Research Studentship covering the full Tuition Fees then we will be informed of this by the Studentships team in Finance so there is no requirement to provide a copy of your Studentship paperwork.  If a partial Studentship has been awarded it will detail your fee liability in the paperwork and you will be liable for payment of your tuition fee invoice as detailed below.

41. Any non- or late payment of fees will be dealt with in accordance with our Student Fee and Debt Management Policy (PDF). except for Surrey Online programmes where any non- or late payment of fees will be dealt with in accordance with our Surrey Online Student Fee and Debt Management Policy.

42. Policies relating to the payment of tuition fees and tuition fee deposits are set out in our Student Fee and Debt Management Policy (PDF) and our Tuition Fee Policy (PDF). These policies include information about what fees are charged if you choose to withdraw from your course.

43. We encourage all applicants and students to print a copy of the tuition fee regulations for their records.

Fee liability

44. As you may be aware, all students attending university in the United Kingdom are assessed as either ‘home’ or ‘overseas’ for the purposes of tuition fee liability. There is a considerable difference between the ‘home’ and ‘overseas’ fee levels, so it is very important that we get every assessment right. In most cases, we can classify a student on the basis of information contained on their application. However, when this is not possible, we ask the applicant to provide us with more information to assess their fee status quickly and accurately.

45. We determine the level of tuition fees that you will be charged for attending a programme at the University in accordance with applicable UK legislation and other applicable rules and regulations and in line with the guidelines provided by the UK Council for International Student Affairs (UKCISA, ukcisa.org.uk).

46. Your fee status will be assessed before the start of your studies and will normally apply for the duration of your programme even where your circumstances subsequently change. The circumstances in which fee status may change during your programme are described in UKCISA guidelines. Please note: we reserve the right to re-assess and amend your fee status if we receive information after your initial fee status assessment that was not provided at the time the assessment was made or information you previously provided which was relevant to your fee status assessment was inaccurate.

Additional costs

47. Tuition fees cover the cost of teaching provision. Throughout the duration of your studies it is likely that you will incur additional costs related to your degree. For example, some of our programmes (particularly those with a practical element) may require you to pay for clothing, materials, field courses, special equipment or bench fees. Specific additional costs relating to your degree can be found on the course webpages – visit our additional costs website for more information.

48. Our education model relies on accessing online materials and, as such, you will need to ensure that you have access to a computer with suitable video and audio capabilities, as well as access to a reliable internet connection and Wi-Fi in order to undertake the online elements of your course.

49. You will also need to cover the cost of your general living expenses, such as the cost of your accommodation, food, travel, etc. Our Student Money and Housing Advisers can offer you advice on planning a budget and managing your money.

Student visas

50. If you require a visa to study in the UK, you will need a valid Confirmation of Acceptance to Study (CAS) number in order to make a Student visa route application. The CAS is a virtual document that confirms that the University is willing to act as your educational sponsor.

51. Although the University makes every effort to ensure that offers are issued to applicants who we expect to be eligible for a Student visa, an offer of admission is not a guarantee that the University will issue a CAS. 

52. CASs will be issued in accordance with the  Student Visa Sponsorship and CAS Issuing Policy for Applicants. Key points from this policy are:

• The University is under no legal obligation to sponsor any individual and exercises caution with respect to issuing a CAS so as not to risk its status as a Student visa sponsor;
• The University will make appropriate checks to ensure any applicant or student already in the UK has valid permission to be in the country prior to issuing a CAS. This may include an Immigration History Check conducted through the University’s UKVI Licence Manager. If it is found an applicant or student does not have valid leave to be in the UK, the University will not issue a CAS. The University may request evidence from individuals to ensure they are no longer in the UK;
• The University may make any additional checks it deems necessary to ensure it only sponsors genuine applicants who will successfully obtain a visa. These checks may include, but are not limited to, conducting an Immigration History Check via the Home Office, reviewing bank statements and financial documents or requesting previous CASs from former institutions;
• The University will consider academic progression in all cases, irrelevant of where the Student visa application is being made and will detail this on the CAS;
• The University will not normally issue a CAS to an applicant who has failed to successfully complete a programme of study in the UK;
• Due to Home Office and UK Government regulations, it may not be possible for a student who requires a visa to change their course or length of study except in exceptional circumstances. This may include adding a placement, adding an integrated master’s year (e.g. MEng, MBus) or temporarily withdrawing;
• The University will only consider assigning one additional CAS following a visa refusal and only if the applicant can provide evidence to show there is minimal or no chance of their visa being refused;
• In the event that we withdraw your offer (see possible reasons above), we will in most situations withdraw your CAS.  Dependent on the stage of your visa application, we may be obliged to advise the UKVI of the reason why we have withdrawn your CAS;
• The issue of a CAS by the University does not necessarily mean that an applicant’s application for a Student visa will be successful.  The University shall not be liable if any Student visa applications are refused by UKVI.

53. For further information on applying for a Student Visa route please go to https://www.gov.uk/student-visa 

54. If you require assistance from the University, support is available from our International Student Support team. Students should seek their own independent legal advice if required.

Intellectual property

55. The University has a Protocol on Student IP which summarises the University’s Intellectual Property Code applicable to students. Full details of the University’s IP code can be found on the University's website.

56. For Undergraduate students: Inventions by undergraduate students will usually be owned by the student. Only in certain cases will the University require an undergraduate to assign all their rights in an invention (e.g. if it is in a key area of the University’s research, or an invention jointly generated with a member of staff or post graduate student). IP in inventions generated by undergraduate students during a placement may be required to be assigned to a sponsor of the provider of the placement opportunity. Arrangements for IP ownership will be stated in the agreement between the University and sponsor. 

57. For Postgraduate Students: It is a condition of registration that postgraduate students are required to agree to assign all rights in inventions generated from their research to the University. This includes copyright in software and source code. At the request and cost of the University, the student(s) will do everything necessary to enable the University to create, complete, assert and defend its intellectual property rights in such inventions (including without limitation in the application for and prosecution and maintenance of appropriate protection, such as patent applications, for such inventions). This situation is likely to occur if the postgraduate student is working closely with a member of staff on a University key research area. If the research is funded by an external source, an agreement will be in place covering IP ownership arrangements with the University which could result in the IP being owned by the external source.

58. Any student inventor who assigns intellectual property in their invention to the University can expect to benefit from a share of revenues in the event that the invention is successfully exploited by the University as set out in the University’s IP Code.fit from a share of revenues in the event that the invention is successfully exploited by the University as set out in the University’s IP Code.

Accommodation

59. If you apply for a place in University accommodation, that contract will be separate to your contract with us as a student.  There may be some areas of crossover, in that you must be a current student of the University to live in student accommodation, and that behaviour in accommodation may be serious enough to be considered under the University’s Student Disciplinary Regulations.

60. You should also note that if you have any relevant unspent criminal convictions, you may be assessed as not being suitable at the present time to live in University accommodation.  As noted above, you are required to disclose spent and/or unspent relevant convictions to us in order to accept our offer, so that appropriate consideration can be given to those convictions. Consideration will also be given to such unspent convictions in the event that you apply for University owned or managed accommodation, in order for appropriate consideration to be given about your application for that accommodation.   Please see the Criminal Convictions Guidance for further details.

Complaints process for applicants

61. If you have any complaints regarding the admissions process, you should make reference to the University’s Admissions Complaints Procedure.

Complaints process for students

62. Information about the University’s complaint handling process for students enrolled at the University can be found on the website of the Office of Student Complaints, Appeals, and Regulations (OSCAR). In some cases there is a right of appeal to the Office of the Independent Adjudicator (OIA).

Data protection

63. The University holds and processes personal data and sensitive personal data or special categories of data about its current, past or prospective, applicants, students, alumni and others who are defined as subjects under applicable data protection laws.  This is carried out in accordance with the Student Applicant Privacy Notice, wider service specific privacy notices and applicable data protection laws.  The applicable data protection laws currently include the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

64. Detailed information relating to how the University handles the personal data of applicants, students and alumni can be found on the Information Governance webpages.

Admissions policies

65. The relevant admissions policies which you must comply with (as applicable) are as follows:

• Undergraduate Admissions Code of Practice
• Postgraduate Admissions Code of Practice
• Research Admissions Code of Practice
• Admissions Complaints Procedure.

IT acceptable use policy and guidelines

66. Please take time to read the IT Acceptable Use Policy and Guidelines (PDF) to ensure you are aware of safe, lawful and fair use of IT services at the University.

Events outside our control

67. The University shall not be in breach of this contract nor liable for any delay in performing, or failure to perform, any of its obligations under this contract if such delay or failure results from events, circumstances or causes beyond our reasonable control.  Such events, circumstances or causes outside of the University’s control include: extreme weather conditions; a natural disaster (including flood); a terrorist incident; a major accident at our property; civil unrest (including riots); industrial action (excluding industrial action by the University’s employees); a change in applicable laws; pandemic or epidemic; any law imposed by or any action or direction taken or recommended by a Government or public authority (including such measures resulting in periods of lockdown or other restrictions due to a pandemic which mean that the outcomes for your programme of study cannot be delivered (including online)); failure of a third-party provider of goods or services; or failure of provision of utilities.

68. In these circumstances, the University shall be entitled to a reasonable extension of the time for performing its obligations under this contract and the University will take reasonable steps to limit the effects on you and your studies, including taking such actions as detailed in the Student Protection Plan. If the period of delay or non-performance continues for three months in total in any one academic year, the University will discuss with you potential alternative solutions and what else can reasonably be done to reduce the effects on you and your studies. 

Governing law and jurisdiction

69. Both you and the University agree that this contract has been formed under English Law, that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).