Podcast and blog
Welcome to the blog and podcast page for the Future of Work Research Centre. Here, you can find podcast episodes with our members, blogs that feature more about the episodes and special bonus content.
Episodes and blogs
If you bought a coffee this morning, did you thank the barista who served you? The last time you had a great hotel stay, do you have any idea what went on behind the scenes to make that possible? Finally, would you stay somewhere if you heard rumours that the organisation used slave labour? These are some of the questions that I got to explore with our guest today, Dr Anke Winchenbach.
Dr Anke Winchenbach is a Senior Lecturer and in the School of Hospitality and Tourism Management. Her research and consultancy are primarily focused on social dimensions of sustainability in tourism and related industries, intersecting with fisheries and marine social sciences, sociology, and social psychology, and today we talk about:
- How Dr Winchenbach’s nearly two decades of industry experience prior to academia shaped, and continues to shape her research today
- Why dignity needs to be part of conversations in tandem with wellbeing, legal protections and other key considerations in research
- Where is the line between what is deemed sustainable, and what is a neocolonial approach imposed on centuries-old livelihoods?
This episode very well may change your thinking on how we approach our everyday interactions with hospitality, luxury and travel – and you don’t want to miss it.
Dr. Anke Winchenbach is a Senior Lecturer and in the School of Hospitality and Tourism Management. Her research and consultancy are primarily focused on social dimensions of sustainability in tourism and related industries, intersecting with fisheries and marine social sciences, sociology, and social psychology. She is researching topics such as dignity and decent work, labour and human rights, social change, identity, livelihood transitions, coastal community resilience, as well as how we assess social value across individual, organisational and governance levels. She is a Fellow of Surrey’s Future of Work Research Centre and the Institute of Sustainability, as well as the Centre for Sustainability and Wellbeing in the Visitor Economy. Anke currently serves as the elected co-president of the Sociology of Tourism Research Committee (RC50) of ISA and holds several advisory roles with industry organisations.
Prior to joining academia, Anke worked as senior consultant at NEF Consulting, the consultancy arm of the New Economics Foundation, UK’s leading think tank on transforming the economy that benefits people within planetary boundaries. Her role focused on designing, delivering, and managing projects, as well as open and tailored training and workshops in the areas of evaluation and impact assessment, training and capacity building, and strategy and culture change for public, private, and third sector organisations.
Anke also managed the innovative 'Total Impact Measurement and Management' (TIMM') project for The Travel Foundation in partnership with PwC, which measured TUI Group's holistic impact in Cyprus. Anke holds a Masters degree with distinction in Tourism, Environment and Development from King's College London, and has worked in travel and tourism management in her earlier career.
Dr Winchenbach’s Surrey page: https://www.surrey.ac.uk/people/anke-winchenbach
Dr Winchenbach’s 60-second research explainer – find more on this YouTube channel: https://www.youtube.com/watch?v=L8zFWfgn5IQ&ab_channel=SchoolofHospitality%26TourismManagement%2CSurrey
Connect with Dr Winchenbach on LinkedIn: https://www.linkedin.com/in/ankewinchenbach/
The image shows the globe that Dr Winchenbach referenced in her interview, in speaking about how understanding the globe broadens perspective.
Have you ever wondered how to balance the challenge and the opportunity of technology? What are some of the innovations that can help people not only be more productive, but also ensure that we never stop learning? Well, on this episode of the Future of Work podcast, we have the opportunity to speak with Dr Irina Cojuharenco, Associate Professor in the People and Organizations department at Surrey Business School who addresses these very topics.
Specifically, we talk about:
- How the asking of questions can create value and build trust in digital interactions
- How technology can help democratise education and enable lifelong learning
- Why principles of rational decision-making can – and should – be taught and learned at all ages and levels of education.
There is a lot of food for thought in this episode as we wrestle with trying to leverage the benefits of advances in technology and also take caution of the challenges. Dr Cojuharenco also speaks about how technology can help us be better decision-makers in all levels of business and learning. You don’t want to miss this one!
See image for an example of a student-“engineered” magnetic decision-maker, referenced in this podcast episode. The questions and instructions on the device are:
- What else could you do?
- What unexpected things may happen?
- Whose decision should this be?
- Sleep on it!
- Have you thought of all possible consequences?
- Follow your intuition!
- Ask someone who knows.
Dr Cojuharenco’s bio
Dr Cojuharenco is an Associate Professor in People and Organizations at Surrey Business School. She earned her Bachelor’s degree in Banking and Finance in Moldova, but left for Spain to pursue MSc and PhD studies in Economics and Management (Universitat Pompeu Fabra, Barcelona). Prior to joining Surrey Business School in 2017, she lectured in Europe (Universitat Pompeu Fabra, Universidade Catolica Portuguesa) and in the US (Northeastern University, Johns Hopkins University), and was a visiting scholar at INSEAD, the University of Maryland, and the Sloan School of Management. Her research focuses on individual judgment and decision-making in organizations, leadership, subjective well-being and organisational justice, and has been published in international academic journals Academy of Management Learning and Education, Organizational Behavior and Human Decision Processes, MIS Quarterly, Journal of Organizational Behavior, Journal of Occupational and Organizational Psychology, Journal of Business Ethics, Group and Organization Management, Judgment and Decision Making, Journal of Environmental Psychology, and Journal of Mathematical Psychology, and presented at numerous international conferences.
On this episode of the podcast, we welcome Professor Glenn Parry, Chair of Digital Transformation, and Head of the Department of Digital Economy, Entrepreneurship and Innovation at the University of Surrey.
In this discussion with Prof Parry, we discuss how concepts that may feel far off – such as blockchain, corporate use of data and value in supply chains – frequently hit most people very close to home. For example, many people want to closely guard their personal data, but readily sign their privacy away for their doctors. Why is that? Also, what can the contents of your kitchen cupboard tell you about your consumer values? Does it even matter how much one trusts a company if the company offers a competitive or convenient product?
Indeed, this episode is one that prompts individual reflection for listeners, but Prof Parry balances some of these questions with his key research findings and expertise. For example, in this episode he shares:
- Findings from his research on value, how we perceive value, and how companies work to appeal to your sense of value in supply chain transparency
- How values may affect the supply chain operations from where raw products originate, to how they end up in our homes.
- What blockchain *actually* is versus what you may have read… and what it has to do with squirrels and Hoovers!
Key links discussed in this episode, and more about Prof Parry:
- The Good Professor Youtube Page
- Find Professor Parry on Twitter
- LinkedIn Page
- Colourfully-titled article that Professor Parry discusses on nuance.
Professor Parry’s bio:
Professor Parry's work is characterised by an approach of partnering with organisations to develop creative solutions to challenges. He is interested in understanding what makes 'good' business. He works with organisations to help them with business models, value capture, servitization, and supply chains, with a recent focus on blockchain. He has managed research consortia within the automotive, aerospace, creative media and construction industries. He has published and edited numerous international journals. He is currently the Head of the Department of Digital Economy Entrepreneurship and Innovation.
You can also find Professor Parry’s full bio on his Surrey staff page.
You may have heard a lot in the news about pay gaps, but what really is at the heart of the issue?
The Future of Work Research Centre recently had the chance to interview an expert who knows a lot about this complex subject. Professor Carol Woodhams, a professor in Human Resource Management, explains in this podcast interview the history of pay gap research, the complexity in untangling the root causes of it, and the direction of future research.
Especially illuminating in this episode is learning how deeply entrenched and layered pay gap issues are. As Professor Woodhams shares, rectifying disparities is not as simple as changing a pay gap structure administratively. There are several internal, external, and influential factors (both individual-level and structural) working in concert to make resolving pay gaps more challenging, many of which she has uncovered in her extensive work with the NHS and reporting her research data into UK Health Secretaries over the last decade.
In this interview, Professor Woodhams also shares her top book and scholar picks, and why her library cards (pictured) are one of the most critical accompaniments to her success – and why you should have them, too!
- Professions and Patriarchy by Anne Witz
- Relational Inequalities: An organizational approach by Don Tomaskovic and Dustin Avent-Holt
- Equal: How we fix the gender pay gap by Carrie Gracie
Professor Carol Woodhams’ biography:
Carol Woodhams is Professor of Human Resource Management and former Head of the Department of People and Organisations at the University of Surrey. Her research is interdisciplinary and theoretically grounded in psychology, economics, and sociology. Her research interest is in labour market disadvantage. Currently she is best known for progressing an understanding of pay gaps for NHS doctors. She has published widely including in Human Resource Management, the Journal of Social Policy, Human Resource Management Journal, and British Journal of Industrial Relations. She is a Chartered Fellow of CIPD. Earlier this year she was named “Most Influential Thinker in HR 2023” by HR Magazine.
For more about Professor Woodhams and to find her contact information, please see her staff page with the University of Surrey.
Have you ever wondered what Organizational Neuroscience is (or even heard of it)? Well, it is as fascinating as you think and that is why the Future of Work Research Centre was happy to record a podcast episode with Dr Sebastiano Massaro, one of the leading global experts in this emerging field and a senior lecturer of organizational neuroscience at Surrey Business School.
According to Dr Massaro on the podcast, organizational neuroscience is ‘a field that is leveraging neuroscience theories, experimental approaches, method and practical implications to the advancement of organizational and management disciplines.’ An example he gives in his podcast episode is using smart watch-type technologies to use heart rate signals to understand physiological determinants of human behaviour in the workplace, and even unleash new parameters to predict certain human behaviours by picking up important biological antecedents. The implications of this can be highly consequential to detect stressful environments for employees which can impact productivity and well-being. In short, according to Dr Massaro, this ground-breaking field can ‘generate biologically and physiologically informed models of behaviour in organisations.’
In his podcast episode, Dr Massaro offers the following song, book and scholar pertaining to his research:
- Scholar: David Marr, one of the founding fathers of Computational Neuroscience
- Book: Vision by David Marr - https://mitpress.mit.edu/9780262514620/vision/
- Song: No Surrender by Bruce Springsteen – as a reminder to not listen to those who doubt your ambitions, and to follow your passions in research.
Chosen object: a blue erasing rubber (pictured)! A gift from his mother, it serves as a reminder to him that mistakes are a part of life, and sometimes a critical component in how we learn, how we build our lives and our research.
Here is how you can learn more about him:
How would you define intuition? How does intuition shape our decisions as managers? How can creativity enhance this intuition? On the Future of Work Research Centre podcast, we speak with Prof Eugene Sadler-Smith, a leading scholar in intuition research, who has been writing about these very questions for 20 years.
Intuition is not a blind hunch as some may think, but rather an informed nudge based on life and work experiences pointing us in a particular direction or towards a certain decision. In the workplace, intuition can have positive effects and spur innovation and speed up decisions but can also have potential negative impacts such as systematic errors and unconscious biases in managing fairness. In the podcast episode, Prof Sadler-Smith talks about the importance of managers knowing how much their decisions are rooted in intuition and how these decisions are (or are not) balanced by rationality and logic.
Prof Sadler-Smith offers the following recommendations on a book, scholar and article related to his work:
- Book: Administrative Behavior and The Sciences of the Artificial – both by Herbert Simon
- Scholar: Herbert Simon, scholar on decision-making, and theorist of bounded rationality
- Article: Herbert Simon, ‘Making management decisions: the role of intuition and emotion’ Academy of Management Perspectives.
Chosen object to highlight on the podcast: His A6 notebook (pictured) where he captures his ideas and curiosities. Saying he would be devastated if he ever lost it, he notes the importance of having something non-digital and tangible to capture such ideas and how the very act of writing can spur creativity.
Visit the Hubris Hub for more on Prof Sadler-Smith’s work on hubris.