Centre for Sustainability and Wellbeing in the Visitor Economy
We are developing critical evidence to inform public and private governance of the visitor economy, in the UK and globally.
Our research aims
With a truly interdisciplinary group of academics, we work with intergovernmental organisations, industry and NGOs. We focus on the following key areas:
Featured projects
Collaboration with UN Tourism and the International Transport Workers' Federation (ITF)
Led by Dr Anke Winchenbach and Professor Albert Kimbu.
To support policymakers, industry stakeholders, and organisations committed to gender inclusion, Dr Anke and Professor Alber are leading a groundbreaking project that highlights women’s roles, challenges, and opportunities within the transport sector. This pioneering research focuses on tourism-related employment across land (rail and road), water, and air passenger transport, helping pave the way for a more inclusive and equitable future in the industry.
Collaboration with Accor and Booking.com
Led by postgraduate researcher Safina Naz under the supervision of Professor Xavier Font, Dr Marion Karl and Pablo Pereira-Doel.
Our team, led by postgraduate researcher Safina Naz, harnessed cutting-edge neuromarketing technology to drive sustainable marketing across the hospitality industry. The project addressed a critical challenge: how can hospitality businesses communicate sustainability more effectively? Its insights have been widely shared across the industry, helping millions of hotels improve their sustainability messaging, enhance guest experiences, and support more responsible tourism practices.
Horizon Europe (2024-27) project
Research team led by Dr Nikolas Thomopoulos.
Dr Nikolas Thomopoulos, supported by Dr Tracy Xu, leads SWELL’s involvement in R-Map, a €3 million Horizon Europe project (2024–2027). This groundbreaking initiative explores how remote working shapes social, economic, and environmental outcomes across urban and rural regions. With Surrey as a key case study, the project drives forward policies that enable inclusive, flexible, and future-ready workplaces across Europe.
Driving change: our latest stories
Gender, Entrepreneurship and Social Policy Institute (GESPi)
The Gender, Entrepreneurship and Social Policy Institute (GESPi) conducts research on how to achieve more sustainable forms of development and how to promote wellbeing through the tourism, hospitality, events and other service sectors. This includes getting a better understanding regarding the role of tourism and the services sectors within communities in enabling the diversification of livelihoods and promoting sustainable entrepreneurship and employment, particularly for marginalised communities, including promoting gender empowerment. We analyse how policy adjustments and stakeholder collaborations can generate positive change and inclusive growth. For more information please see the GESPi website.
Find an expert
Dr Anke Winchenbach
Co-Director of Centre
Professor Albert Kimbu
Co-Director of Centre
Researchers
Dr Nicole Cocolas
Lecturer in Transport Management
Dr Viachaslau Filimonau
Reader in Hospitality Innovation
Professor Xavier Font
Professor of Sustainability Marketing
Eduard Goean
Visiting Professor
Christy Hehir
Senior Lecturer in Tourism and Events (Programme Director for Tourism)
Dr Nadine Itani
Programme Leader and Lecturer in Air Transport Management
Dr Marion Karl
Senior Lecturer in Tourism Marketing and Management
Dr James Kennell
Head of Surrey Hospitality and Tourism Management and Associate Professor.
Dr Bora Kim
Deputy Head of SHTM (Education), Director of Studies; Senior Lecturer in Hospitality Management
Dr Yanning Li
Senior Lecturer (Assistant Professor) Events, Organisations and Operations
Dr Pablo Pereira Doel
Human Insight Lab co-director; Fellow at the Institute for Sustainability; Visiting Fellow, Center for Tourism Research at Wakayama University (Japan)
Dr Alector Ribeiro
Associate Professor in Tourism Management Director of the Research Centre for Digital Transformation in the Visitor Economy
Dr Nikolas Thomopoulos
Associate Professor in Transport
Dr Lorna Wang
Associate Professor in Marketing and Revenue Management/Co-Director, Centre for Research on Ageing and Generations
Postgraduate research students
Mai Alsaied
Postgraduate Research Student
Ruhual Amin
PhD researcher
Sara Dalir
PhD researcher
Roz Davies
Postgraduate Research Student
Lori Hoy
PhD researcher
Mohamed Ibrahim
PhD researcher
Yuting Jiang
PhD researcher
Jade Jin
Postgraduate Research Student
Wanwisa Khampanya
PhD researcher
Dr Luigina Montano
PhD researcher
Safina Naz
Postgraduate Research Student
Sandro Rero
Postgraduate Research Student
Shoukry Rozek
PhD researcher
Prosanjit Saha
PhD researcher
Bert Smit
PhD researcher
Whitney Smith
PhD researcher
Jenny Suno Wu
PhD researcher
Sofie Voss
Postgraduate Researcher
Yi-Chung Yang
Postgraduate Research Student