Centre for Sustainability and Wellbeing in the Visitor Economy
We are developing critical evidence to inform public and private governance of the visitor economy, in the UK and globally.
We strive to deliver research and teaching which drives inspiration for an environmentally, economically and socially sustainable society with a particular focus on the transport, tourism, hospitality and events industries. With a truly interdisciplinary group of academics, we work with intergovernmental organisations, industry and NGOs. We focus on the following key areas:
- Sustainability evidence-based policy making
- Industry’s acceptance of responsibility for sustainable development
- Sustainable development and entrepreneurship
- Sustainable and efficient transportation
- Sustainability marketing, product design and communication.
- Principal investigator: Professor Xavier Font
- Co-investigators: Harald Rice, Mireia Guix and Christy Hehir.
We analyse and promote methods for travel trade associations, industry and certification bodies to take more responsibility to be sustainable. The Association of Independent Tour Operators has commissioned us to develop and deliver a sustainability pledge system for its members.
During 2019-20 we are researching primate-tourist-resident conflict resolution methods, with the support of the Global Challenges Research Fund.
In 2018 we researched the responsibility that travel trade associations acknowledge to promote animal welfare amongst their members, in partnership with World Animal Protection. We previously researched the corporate social responsibility policies and practices of cruise lines, international hotel groups and small hospitality firms, including an audit of the Sustainable Development Goals in global hotel groups, for United Nations Environment.
We have partnered with six regions on a cross-border Interreg EU funded project called EXPERIENCE.
The project aims to reduce seasonality across the French-English Channel region through the introduction of sustainable, experiential tourism activities designed for the winter season. Building upon the growing trend in experiential tourism based on regional uniqueness, the project aims to identify and enhance each region’s cultural and natural assets in order to attract more visitors during off-peak season.
An essential goal of the strategy however is to ensure a sustainable growth in winter tourism numbers without jeopardising the eco-systems and quality of life of the host communities.
EXPERIENCE will harness the experiential tourism trend to extend the visitor season, generating 20m new visitors and delivering sustainable economic growth across the France Channel England region. 14 Project Partners will reinvent the way the economy, environment, communities and brands interact across 6 pilot regions - focusing on low-impact activities and working to secure the future resilience of our natural and cultural assets.
This €23.5m project will develop and test the strategy across six pilot regions:
Our role as a university will be to assist in the following work packages:
- Uniting and training traditional (tourism offices) and atypical actors (foresters/artisans) to recognise unique regional tourism selling points
- Co-designing a new off-season tourism offer with destinations, harnessing regional selling points to create exciting itineraries
- Testing off-season experiential tourism marketing solutions through the use of the Digital Lab.
We will also be the lead partner for the evaluation of economic, social, and environmental impacts on pilot regions to ensure the project creates long-lasting benefits in host communities. We will ensure the sustainability of project activities by creating indicators to monitor and measure how EXPERIENCE will contribute towards:
- Economic gain (e.g. Supporting local businesses and year-round jobs)
- Social gain (visitors must not overwhelm local culture and service provision in host communities)
- Environmental gain (protecting natural and cultural assets that visitors travel to see).
Budget: €16.1 million ERDF
Project duration: 3.8 years
- Principal investigators: Professor Graham Miller and Professor Xavier Font
- Co-investigator: Gloria Crabolu.
Our team was behind the creation of the European Tourism Indicator System (ETIS), and we continue to engage with governments to use sustainability evidence to take more informed policy decisions. In 2019, we will work with municipalities in South Sardinia (Italy) on sustainability evidence-based policy making.
We recently created the Global Sustainable Tourism Dashboard in collaboration with Griffith University. This dynamic online tool presents a range of sustainability indicators for the tourism sector, and aims to provide a broader insight into how the sector is contributing to key sustainability goals at the global level. In 2018, we wrote a manual to transfer best practices on sustainable tourism policy making, park of the Interreg Mitomed+ project.
In 2017, we advised the Catalan Tourist Board on their 2017 marketing plans, centred around repositioning Catalonia as a sustainable tourist destination. We were also commissioned to develop a white paper for the city of Barcelona on how its tourist board could redesign its marketing strategy to achieve more sustainable development.
Start date: 2016
End date: 2020
- Amount: €135,000.
Our research focuses on sustainable aspects of mobility, hypermobility, promotion of slower and more environmentally friendly travel. In 2016-17, we were awarded €135,000 to assess the socio-economic and environmental impact of Clean Sky 1, the EU’s largest ever aeronautics research programme, for its ability to meet the Advisory Council for Aeronautics Research in Europe’s 2020 objectives for emissions abatement, noise reduction, and lifecycle design.
- Dr Albert Kimbu
- Dr Anna de Jong
- Dr Alector Ribeiro
- Dr Cristina Figueroa-Domeq
- Dr Yanning Li
- Dr Lorna Wang
- Dr Etienne Bailey.
We conduct research on how to achieve more sustainable forms of development and how to promote wellbeing through tourism and events. This includes getting a better understanding regarding the role of tourism within communities in enabling the diversification of livelihoods and promoting sustainable entrepreneurship, particularly for marginalised communities, including promoting gender empowerment. We analyse how stakeholder collaborations can generate positive change and inclusive growth.
- Professor Graham Miller
- Professor Xavier Font
- Professor Caroline Scarles
- Dr Candice Howarth
- Dr Alector Ribeiro
- Dr Yanning Li
- Dr Lorna Wang.
We analyse what sustainability means to travellers, and we provide tailor-made consultancy to in user-centred design of sustainable experiences, including the power of storytelling in branding, in partnership with staff at the Digital Economy Group. We are working with Bradt Travel Guides, Emirates Holidays, Open University and the Faculty of Engineering and Physical Sciences to develop next generation paper technology (funded by EPSRC).
During 2019, we are partnering with Aguardio to help hotels and hostels to reduce their shower water consumption through persuasive communication methods. In 2018/19, in a project funded by the Department for Business, Energy and Industrial Strategy, we are collaborating with the Considerate Group to enhance the usability of a new energy management app for SME hospitality businesses in the UK.
We have conducted over 140 courses for more than 2500 businesses on how to market and communicate sustainability. In 2017, we used user-centred design to deliver sustainability content for Lufthansa City Center.
Find an expert
Professor Scott Cohen
Professor of Tourism and Transport, School Director of Research, Head of Department of Tourism and Transport
Professor Graham Miller
Pro-Vice-Chancellor and Executive Dean of the Faculty of Arts and Social Sciences, Professor of Sustainability in Business
Postgraduate research students
Teaching Fellow (Tourism Management) / PhD Researcher (Environmental Psychology & Travel)