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Workforce, Organisation and Wellbeing (WOW) research cluster

Our vision is to lead high quality research and educational innovation that will inform practice and support the wellbeing of the healthcare workforce to ensure optimal staff and patient outcomes.

We do this by working with a number of professional groups – including medicine, nursing, midwifery, paramedics, psychology, and public health – alongside patients, families, carers and health services researchers with expertise in quantitative, qualitative and mixed methods methodologies.

Interested in patient safety and staff wellbeing?

Want to
make evidence-based change?

Research interests

The healthcare workforce is large in number and reach and accounts for a significant percentage of healthcare expenditure. It is vital that best evidence is generated and used in the optimal organisation and delivery of healthcare which is fundamental to high quality patient care delivery in the NHS, private healthcare and third sector organisations.

We investigate policy, practice and education related to the healthcare workforce. We also develop and evaluate workforce and educational tools and interventions to improve care delivery for patients. Research and scholarship in healthcare workforce, organisation and wellbeing underpins clinician, manager and support staff’s decision making and supports students and staff to care well.

Research areas

  • Workforce staffing and policy implementation
  • Supporting the healthcare workforce to care well (staff wellbeing) and improve care delivery: understanding organisational determinants
  • Student, employee and patient wellbeing: development and evaluation of interventions
  • Systems that support staff to raise concerns and speak up
  • The impact of the built environment on care delivery and patient experience
  • Describing, assessing and improving teamwork in healthcare (multi/inter-disciplinary teamwork)
  • Understanding the impact of colleague suicide and exploring the contributory factors to nurse distress and suicidality.

Methodological expertise

  • Realist evaluation and synthesis
  • Systematic and scoping reviews
  • Quantitative, qualitative and mixed methods designs
  • Survey design and evaluation
  • Randomised controlled trials
  • Ethnography; interpretative research
  • User-led co-design of interventions
  • Organisational case studies
  • Development, implementation and evaluation of interventions
  • Secondary data analysis (systematic reviews/meta-analyses)
  • Feminist and decolonising methods
  • Creative methods.

Schwartz Center Rounds®

Schwartz Rounds are a healthcare staff intervention developed by the Schwartz Center for Compassionate Care in Boston, USA that was introduced to the UK by the Point of Care Foundation in 2009, and now run in over 250 organisations in the UK.  They are organisation-wide fora open to all staff (including non-clinical staff) and were developed to support staff to deliver compassionate care by providing a safe space where staff could share and reflect on the emotional, social and ethical challenges faced at work. They are intended to help improve staff wellbeing and ultimately patient care by supporting staff empathy and compassion. The premise is that staff are more able to make personal connections with colleagues and patients if they have insight into their own responses and feelings.

Professor Jill Maben led the NIHR-funded national evaluation of Schwartz Rounds, the largest and most robust evaluation of Rounds to-date, with findings showing the beneficial impact of attendance at Rounds on a range of outcomes, and a realist-evaluation leading to a depth understanding of how and why they work.  Our outputs including films and an organisational guide for implementing and sustaining Rounds can be found on  our A Longitudinal National Evaluation of Schwartz Centre Rounds® page.

Since May 2019 we have been running Rounds in the School of Health Sciences for both our healthcare students, and separately for our staff. We also have a PhD student, Duncan Hamilton, evaluating Rounds in the undergraduate setting.

Areas of interest for doctoral study

We welcome approaches from people wishing to undertake postgraduate research with us.

We particularly welcome enquiries in the following areas:

  • Healthcare staff, student and patient health and wellbeing
  • The impact of workforce policy changes on healthcare staffs’ ability to care effectively
  • Impact of teamwork and organisational structure on staff wellbeing, clinical outcomes and care quality
  • Supporting healthcare staff to deliver compassionate care
  • Investigating the use of reflective practice to support staff to care well.

Please contact Freda Mold ( and Jenny Harris (, our postgraduate research directors, if you are considering postgraduate research.

Our studies


Theme members

Research theme leads

Jill Maben profile image

Professor Jill Maben

Professor of Health Services Research and Nursing

Cath Taylor profile image

Professor Cath Taylor

Professor of Healthcare Workforce Organisation and Wellbeing

Research theme members

Carys Banks profile image

Dr Carys Banks

NIHR Research Fellow

Sarah Beck

Research Fellow

Zoe Bedford profile image

Zoe Bedford

Teaching Fellow

Alison Callwood profile image

Dr Alison Callwood

Senior Lecturer in Integrated Care (Midwifery)

Hilary Causer profile image

Dr Hilary Causer

Research Fellow

Zoe Clothier

Research Assistant

Anna Conolly profile image

Dr Anna Conolly

Lecturer (0.2) and research fellow (0.8)

Anna Cox profile image

Dr Anna Cox

Senior Lecturer in Health and Social Care

Mar Estupiñán Fdez. de Mesa

Postgraduate researcher

Caroline Eynon


Jenny Harris profile image

Dr Jenny Harris

Senior Lecturer in Cancer Care and Health Statistics

Deanna Hodge profile image

Deanna Hodge

Teaching Fellow and Lead for Practice Education

Sam Laws

Lecturer in Paramedic Science

Kimberley Lucini profile image

Kimberley Lucini

Adult Nurse Lecturer

Carin Magnusson profile image

Dr Carin Magnusson

Lecturer in Health Services Research

Jackie McBride profile image

Jackie McBride

Associate Professor in Integrated Care, Head of Professional Preparation within Integrated Care

Scott Munro profile image

Dr Scott Munro

Lecturer in Paramedic Practice

Jennifer Oates profile image

Dr Jennifer Oates

Senior Personal Tutor, Lead for Wellbeing, Senior Teaching Fellow

Ruth Riley profile image

Dr Ruth Riley

Senior Lecturer

Vikki Saravia profile image

Vikki Saravia

Teaching Fellow Integrated Health (Midwifery)

Lauren Sirey profile image

Lauren Sirey

Lecturer - Mental Health Nursing

Lauren Sirey profile image

Lauren Sirey

Lecturer - Mental Health Nursing

Johanna Spiers profile image

Dr Johanna Spiers

Research Fellow

Helen Stanley profile image

Helen Stanley

Associate Tutor

Karen Stenner profile image

Dr Karen Stenner

Lecturer in Health Services Research

Samantha Wakefield


Hayley Ward profile image

Hayley Ward

Director of Studies for Healthcare Practice Programme and Leadership in Healthcare Programme

Nikki White profile image

Nikki White

Senior Lecturer

Magda Zasada profile image

Dr Magdalena Zasada

Lecturer in Workforce, Organisation and Wellbeing

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Read a condensed version of research relating to the top ten research priorities for UK general practice service de…
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Please contact Anna if you are an internationally qualified healthcare worker in the UK!
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