Workforce, Organisation and Wellbeing (WOW) research cluster
Our vision is to lead high quality research and educational innovation that will inform practice and support the wellbeing of the healthcare workforce to ensure optimal staff and patient outcomes.
We do this by working with a number of professional groups – including medicine, nursing, midwifery, paramedics, psychology, and public health – alongside patients, families, carers and health services researchers with expertise in quantitative, qualitative and mixed methods methodologies.
Interested in patient safety and staff wellbeing?
Want to make evidence-based change?
The healthcare workforce is large in number and reach and accounts for a significant percentage of healthcare expenditure. It is vital that best evidence is generated and used in the optimal organisation and delivery of healthcare which is fundamental to high quality patient care delivery in the NHS, private healthcare and third sector organisations.
We investigate policy, practice and education related to the healthcare workforce. We also develop and evaluate workforce and educational tools and interventions to improve care delivery for patients. Research and scholarship in healthcare workforce, organisation and wellbeing underpins clinician, manager and support staff’s decision making and supports students and staff to care well.
- Workforce staffing and policy implementation
- Supporting the healthcare workforce to care well (staff wellbeing) and improve care delivery: understanding organisational determinants
- Student, employee and patient wellbeing: development and evaluation of interventions
- Systems that support staff to raise concerns and speak up
- The impact of the built environment on care delivery and patient experience
- Describing, assessing and improving teamwork in healthcare (multi/inter-disciplinary teamwork)
- Understanding the impact of colleague suicide and exploring the contributory factors to nurse distress and suicidality.
- Realist evaluation and synthesis
- Systematic and scoping reviews
- Quantitative, qualitative and mixed methods designs
- Survey design and evaluation
- Randomised controlled trials
- Ethnography; interpretative research
- User-led co-design of interventions
- Organisational case studies
- Development, implementation and evaluation of interventions
- Secondary data analysis (systematic reviews/meta-analyses)
- Feminist and decolonising methods
- Creative methods.
Schwartz Center Rounds®
Schwartz Rounds are a healthcare staff intervention developed by the Schwartz Center for Compassionate Care in Boston, USA that was introduced to the UK by the Point of Care Foundation in 2009, and now run in over 250 organisations in the UK. They are organisation-wide fora open to all staff (including non-clinical staff) and were developed to support staff to deliver compassionate care by providing a safe space where staff could share and reflect on the emotional, social and ethical challenges faced at work. They are intended to help improve staff wellbeing and ultimately patient care by supporting staff empathy and compassion. The premise is that staff are more able to make personal connections with colleagues and patients if they have insight into their own responses and feelings.
Professor Jill Maben led the NIHR-funded national evaluation of Schwartz Rounds, the largest and most robust evaluation of Rounds to-date, with findings showing the beneficial impact of attendance at Rounds on a range of outcomes, and a realist-evaluation leading to a depth understanding of how and why they work. Our outputs including films and an organisational guide for implementing and sustaining Rounds can be found on our A Longitudinal National Evaluation of Schwartz Centre Rounds® page.
Since May 2019 we have been running Rounds in the School of Health Sciences for both our healthcare students, and separately for our staff. We also have a PhD student, Duncan Hamilton, evaluating Rounds in the undergraduate setting.
Areas of interest for doctoral study
We welcome approaches from people wishing to undertake postgraduate research with us.
We particularly welcome enquiries in the following areas:
- Healthcare staff, student and patient health and wellbeing
- The impact of workforce policy changes on healthcare staffs’ ability to care effectively
- Impact of teamwork and organisational structure on staff wellbeing, clinical outcomes and care quality
- Supporting healthcare staff to deliver compassionate care
- Investigating the use of reflective practice to support staff to care well.
Some of our current studies include:
- The SEE-IT Trial: Emergency Medical Services Streaming Enabled Evaluation In Trauma: a feasibility randomised controlled trial (NIHR HSDR). Cath Taylor/Richard Lyon (co-PIs); Surrey co-applicants/research team: Lucie Ollis, Simon Skene, Heather Gage, Matthew Glover; Rachael Cooke; Kate Bennett; Jill Maben; Scott Munro; Carin Magnusson; Mark Cropley. Other co-applicants/research team: Julia Williams; Craig Mortimer; Janet Holah
- Evaluation of the implementation of the Team Time intervention for NHS staff (funded by the Point of Care Foundation). Magda Zasada (PI), Suzanne van Even Cath Taylor and Jill Maben
- Schwartz South: a hub and spoke model to spread Schwartz Rounds to other Higher Education Institutions in the south of England to support healthcare students and newly qualified staff. Jill Maben and Cath Taylor (co-PIs) with Sarah Papadacis, Maria Lambrianidou and Sarah Beck
- Care Under Pressure 2: workplace psychological ill-health for nurses, midwives and paramedics: a realist review. PIs: Jill Maben and Cath Taylor - A link to our guide and webinar can be found on our project and resources page.
- ‘Suffering with suicide’: Revisioning distress and nurse suicidality through a feminist,
critical suicidology lens. Ruth Riley (PI); Co-applicants: Jill Maben, Jennifer Oates; Research Fellows: Hilary Causer; Anna Conolly (Web page pending)
- Conceptualising loneliness for people with learning disabilities (PwLD): a co-designed intervention to support social connectedness in social care settings. Carys Banks
- Melting the Snowy White Peaks: Overcoming barriers to career progression for nurses from Black, Asian and Minority Ethnic backgrounds - Maximising the impact. Emily Williams, Anna Cox and Jill Maben
- Co-producing, co-delivering and evaluating learning disability awareness training for midwifery students (informed by findings from the Together Project). Anna Cox (PI)
- The DCC service Realist Evaluation. Ruth Abrams, Heather Gage, Jill Maben, Michelle Gibbs (ARC KSS)
- Conceptualising loneliness for people with learning disabilities (PwLD): a co-designed intervention to support social connectedness in social care settings. Carys Banks
- Schwartz South: a hub and spoke model to spread Schwartz Rounds to other Higher Education Institutions in the south of England to support healthcare students and newly qualified staff. Jill Maben and Cath Taylor (co-PIs) with Sarah Papadacis, Maria Lambrianidou and sarah Beck
- Strategies to address unprofessional behaviours among staff in acute healthcare settings: a realist review. Jill Maben (PI), Ruth Abrams and Justin Aunger
- Emergency medical services streaming enabled evaluation in trauma: the SEE-IT trial. (Co-PIs) Cath Taylor and Richard Lyon, Lucie Ollis, Carin Magnusson, Jill Maben, Simon Skene, Heather Gage, Mark Cropley, Julia Williams, Janet Holah
- TEAM-QI: an improvement programme to provide team-driven insights for supporting effectiveness in and between health and social care teams. A rapid stakeholder engagement project. Jenny Harris and Cath Taylor (co-PI)RECENT: Understanding and learning from the impact of changes in colorectal cancer care delivery in light of COVID-19 and their interplay with socioeconomic inequalities in care. Katriina Whitaker (PI), Cath Taylor, Athena IpTeam Time Evaluation (funded by the Point of Care Foundation). Magda Zasada (PI), Cath Taylor and Jill Maben
- Melting the Snowy White Peaks of the NHS: Overcoming barriers to career progression for nurses from Black, Asian and minority ethnic backgrounds - A mixed-methods feasibility study of the implementation of a novel, multi-faceted educational leadership intervention for nursing students focussed on inclusive leadership and reducing structural inequalities. Emily Williams (PI), Anna Cox, Jill Maben, Heather Caudle
- Virtual consultations for people with learning disabilities, their families and healthcare providers: Using Experience-Based Co-Design to explore experiences, adapt, develop and implement best-practice guidance and training resources. Freda Mold (PI, Debbie Cooke, Jo Armes, Anna Cox, Treena Parsons
- ICON Study: the psychological wellbeing of nursing and midwifery staff and students during and after Covid-19, development of intervention guidelines for prevention and recovery. Keith Couper and UK RCN research Society Consortium with Jill Maben, Ruth Abrams and Anna Conolly, University of Surrey.
- Covid-19 resources. In April 2020, Professor Jill Maben and Professor Cath Taylor developed evidence informed guidance to support nurses psychological and mental health with Professor Jackie Bridges of the University of Southampton. The guidance is remains relevant to staff wellbeing post-pandemic; highlighting peer and team support and outlining what managers, organisations and leaders can do
- Download our Covid-19: Guidance to support nurses’ psychological well-being (PDF)
- Download our Covid-19: What can I do to support myself and others help sheet (PDF)
- Watch Duncan Hamilton, a respiratory nurse, and Ann Gallagher, an ethics in care professor discuss how nurses can approach ethical dilemmas, particularly during Covid-19
- Identifying the impact of a colleague’s suicide on NHS staff, and their support needs, to inform prevention guidance. NIHR HS&DR. Ruth Riley (PI), Jill Maben, Johanne Spiers, Hilary Causer and colleagues
- Delegation of insulin administration to non-registered healthcare workers in community nursing teams: an evaluation of care and practice for older people with diabetes. Jill Maben and Karen Stenner. Dunhill Medical Trust
- Caring and Assessing Mental Health of Student Populations at UNIMIB and UniSurrey: the CAMPUS study (Ilaria Riboldi; supervised by Cath Taylor and Jo Armes at UoS and Giuseppe Carra and Cristina Crocamo at UNIMIB
- Understanding breast cancer inequalities across the care pathway through the lens of intersectionality: A transformational mixed methods study (Mar Estupiñán Fdez. de Mesa; supervised by Katriina Whitaker, Emma Ream and Afrodita Marcu)
- The use of Schwartz Rounds within healthcare undergraduate settings - a realist synthesis and evaluation. What works, for whom, in what circumstances, and why? (Duncan Hamilton; supervised by Jill Maben and Cath Taylor)
- Black, Asian, And Minority Ethnic (BAME) Undergraduate Midwifery Students’ Experiences of Mentoring During Clinical Placement: A Mixed-Methods Study (Damla Kaya; supervised by Carin Magnusson and Alison Callwood)
- Monitoring students’ mental health at University of Milano-Bicocca and University of Surrey: a comparative study (Ilaria Riboldi; supervised by Cath Taylor and Jo Armes at UoS and Giuseppe Carra and Cristina Crocamo at UNIMIB
Alaa Alghamdi, Angus I. G. Ramsay, Ruth Abrams, Julia V. Bailey (2023) The Impact of COVID-19 on Patient Engagement with Primary Healthcare: Lessons from the Saudi Primary Care Setting, BMC Primary Care. DOI: 10.1186/s12875-023-02131-4
Ruth Abrams, Heather Mary Gage, Jill Maben, Wendy Grosvenor, Kath Sykes, Morro M L Touray (2023) Dementia Care Coordinator Service in Kent and Medway: A realist evaluation protocol, British Journal of General Practice Open. DOI: 10.3399/BJGPO.2023.0098
Ruth Abrams, Sharon Blake (2023) UK general practice service delivery research priorities: An adapted James Lind Alliance approach, British Journal of General Practice. DOI: 0.3399/BJGP.2023.0226
Ruth Abrams, Bridget Jones, John Campbell, Simon de Lusignan, Stephen Peckham and Heather Gage (2023) The effect of general practice team composition and climate on staff and patient experiences: A systematic review. British Journal of General Practice Open.
Atkins, S.; Pilnick, A.; Maben, J.; Thompson, L. (2023) Storytelling and affiliation between healthcare staff in Schwartz Round interactions: a conversation analytic study Social Science & Medicine.
Bamforth, K., Rae, P., Maben, J., Lloyd, H., Pearce, S. (2023) Perceptions of healthcare professionals’ psychological wellbeing at work and the link to patients’ experiences of care: a scoping review International Journal of Nursing Studies.
Conolly, A., Rowland, E., Abrams, R., Harris, R., Kelly, D., Kent, B. & Maben, J. (2023). “Pretty cathartic actually”: Reflections on the attempt to reduce re-traumatization of researchers and nurses taking part in a longitudinal interview study. Journal of Advanced Nursing. 00, 1-11. DOI: 10.1111/jan.15764
Conolly, A. (2023), Commentary: Factors associated with the presence of fear of contagion and burnout syndrome in nursing personnel during the COVID-19 pandemic, Journal of Research in Nursing.
Groothuizen, Johanna Eunice Aroyewun, Magdalena Zasada, Jenny Harris, Madeleine Hewish, Cath Taylor (2023) Virtually the same? Examining the impact of the COVID-19 related shift to virtual lung cancer multidisciplinary team meetings in the United Kingdom National Health Service: a mixed methods study, In: BMJ Open BMJ Publishing Group DOI: 10.1136/bmjopen-2022-065494
Lafitte, N., Mold, F., & Magnusson, C. (2023). Specialist paramedics' perceptions of their transition to primary care. Journal of Paramedic Practice, 15(2), 78-83. DOI: 10.12968/jpar.2023.15.2.78
Maben, J.*; Aunger, J.A.* (joint first authors); Abrams, R.; Wright, J.M.; Pearson, M.; Westbrook, J.I.; Jones, A.; Mannion, R. (2023) Interventions to address unprofessional behaviours between staff in acute care: What works for whom and why? A realist review. BMC Medicine
Maben J. Conolly, A. Abrams, R. Rowland, E. Harris, R. Kelly, D. and Kent, B. (2023) Psychological impact of the Covid-19 pandemic on nurses and midwives. Nursing Times October 2023: vol119, issue 10.
Maben, J. Conolly, A. Abrams, R. Rowland, E. Harris, R. Kelly, D. Kent, B. Couper, K. (2023). Forever altered: The impact of COVID-19 on nurses: Research recommendations. University of Surrey: Guildford.
Maben, Jill. Aunger, Justin. A. Abrams, Ruth. Mannion, Russell. Pearson, Mark. Wright, Judy M. Jones, Aled. Westbrook, Johanna. (2023). Addressing unprofessional behaviours between healthcare staff: A guide. University of Surrey: Guildford.
Maben, J. and Conolly, A. (in press). Lessons for structure, workplace planning and responding to emergencies from nurses in the COVID-19 pandemic. In R. Williams, V. Kemp, K. Porter, T. Healing & J. Drury (Eds.), Pandemics, Major Incidents and Mental Health: The Psychosocial and Mental Health Aspects of Health Emergencies. Cambridge: Cambridge University Press.
Ollis, L., Skene, S. S., Williams, J., Lyon, R., & Taylor, C. on behalf of the SEE-IT Trial Group (2023). The SEE-IT Trial: Emergency medical services Streaming Enabled Evaluation In Trauma: study protocol for an interventional feasibility randomised controlled trial. BMJ Open, 13(4), e072877. DOI: 10.1136/bmjopen-2023-072877
Pointon-Haas J, Byrom N, Foster J, Hayes C, Oates J. (2023) Staff Perspectives: Defining the Types, Challenges and Lessons Learnt of University Peer Support for Student Mental Health and Wellbeing. Education Sciences. 13(9):962. DOI: 10.3390/educsci13090962
Kathy Reynolds and AnnaCox. (2023) Exploring staff’s views on the implementation of intergenerational playgroups in care homes. Nursing Older People. DOI: 10.7748/nop.2023.e1432
Riley, R., Causer, H., Patrick, L., & Rogowsky, R. (2023). Why are dominant suicidology approaches failing nurses? A call for a feminist critical suicidology perspective. Journal of advanced nursing, 10.1111/jan.15899. Advance online publication. DOI: 10.1111/jan.15899
Riley, R., & Causer, H. (2023). Why do NHS staff need suicide prevention? A call to leaders to implement new evidence-based guidance. National Health Executive Magazine. 36-39. National Health Executive: September / October 23
Stenner K, Shore CB, Maben J, Mold F, Winkley K, Cook A. (2023) Delegation of insulin administration to non-registered healthcare workers in community nursing teams: a qualitative study. Journal of Advanced Nursing. DOI: 10.1111/jan.15662
Schafthuizen, L. Ista, E. van der Heijden, M. van Heel, L. MabenJ. van Rosmalen, J. van Eijck, C. van Dijk, M. (2023) ‘Hospitalised patients’ sleep quality compared between multi-occupancy rooms and single-occupancy rooms’. Health Environments Research & Design Journal (HERD) 2023 Jul;16(3):119-133. doi: 10.1177/19375867231168895. Epub 2023 May 4.
Spiers, J. (2023). Supporting colleagues after suicide. Key Worker, Issue 1, 27-28. Key Worker Magazine - Issue 1 (September 2023) by Key Worker Magazine - Issuu
Emily Williams, Anna Cox, Jemima Onih, Kylie Rolle, Maria Adams, Heather Caudle, and Jill Maben (2023) Melting the Snowy White Peaks: The needs, expectations and experiences of Black, Asian and minority ethnic student nurses to support equitable nursing education and career progression. Nurse Education Today. Volume 128, 105897 DOI: 10.1016/j.nedt.2023.105897
Zasada, Magdalena, Jenny Harris, Johanna Groothuizen, Eunice Aroyewun, Jeewaka Mendis, Cath Taylor, Madeleine Hewish (2023) Investigating the efficiency of lung Multi-Disciplinary Team Meetings; a mixed methods study of eight lung Multi-Disciplinary teams, In: Cancer Medicine Wiley DOI: 10.1002/cam4.5730
Jill Maben, Jane Ball and Amy Edmondson (2023) Workplace conditions and health care improvement. Chapter in the Great Big Book of quality Improvement . This Institute, University of Cambridge. (OPEN ACCESS) Workplace Conditions (cambridge.org)
Estupiñán Fdez. De Mesa, M., Marcu, A., Ream, E. & Whitaker, K. (2023). Relationship between intersectionality and cancer inequalities: a scoping review protocol. BMJ Open, 13, Relationship between intersectionality and cancer inequalities: a scoping review protocol | BMJ Open
Abrams, A, Bal, M.P, D'Cruz,P, Hornung,S, Islam, G, McDonald, M, Sanderson, Z, Tonelli, M.J. (2023)The story of this special issue on critical perspectives in work and organizational psychology, Applied psychology, DOI: 10.1111/apps.12445
Maben, J. Ball, J and Edmondson A. (2023) Workplace conditions and health care improvement. Chapter in the Great Big Book of quality Improvement . This Institute, University of Cambridge. (OPEN ACCESS)
Lynette Cusack, Rebecca Munt, Naomi Verdonk PhD, Tim Schultz, Jill Maben (2023). Comparison of experiences of nursing staff and patients before and after move to 100% single-bed room hospital in Australia (PDF): Mixed methods. BMJ Open 23(81) (OPEN ACCESS)
Ruth Abrams, Anna Conolly, Emma Rowland, Ruth Harris, Bridie Kent, Daniel Kelly, Keith Couper and Jill Maben (2023). Speaking up during the COVID-19 pandemic: Nurses’ experiences of organisational disregard and silence. Journal of Advanced Nursing 2023;00:1–11. (OPEN ACCESS)
Maben, J., Conolly, A., Abrams, R., Rowland, E., Harris, R., Kelly, D., Kent, B., & Couper, K. (2022). ‘“You can’t walk through water without getting wet” Exploring nurse distress and psychological health needs during COVID-19: A longitudinal qualitative study’, International Journal of Nursing Studies. Accepted for publication
Taylor, C. Mattick, K. Carrieri, D. Cox, A. Maben, J. ‘The WOW factors’: Comparing Workforce Organisation and Wellbeing for doctors, nurses, midwives, and paramedics in England. British Medical Bulletin DOI: 10.1093/bmb/ldac003
Conolly, A. (2022). The effect of stress levels on nurses’ performance during the COVID-19 pandemic. Commentary editorial in Journal of Research in Nursing.
We’re on mute! Exclusion of nurses’ voices in national decisions and responses to covid-19: an international perspective. Guest editorial. Journal of Advanced Nursing
Conolly, A., Abrams, R., Rowland, E., Harris, R., Kelly, D., Kent, B., Couper, K. & Maben, J. (2022). ‘What is the matter with me?’ or a ‘badge of honour’: Nurses’ constructions of resilience during COVID-19, Global Qualitative Nursing Research. Under review.
Maben J, Aunger JA, Abrams R, Pearson, M, Wright, J. M., Westbrook, J, Mannion, R., Jones, A. (2022) Why do acute healthcare staff engage in unprofessional behaviours towards each other and how can these behaviours be reduced? A realist review protocol BMJ Open 2022;12:e061771. doi: 10.1136/bmjopen-2022-061771
Alghamdi, A., Abrams, R., Bailey, J., Alves, P., and Park, S. (2022) Causal explanations for patient engagement with primary care services in Saudi Arabia: A realist review protocol, BMJ Open (in press)
Rasmussen B, Holton S, Wynter K, Phillips, David J, Rothman M, Skjoth MM, Wijik H, Frederiksen K, Ahlstrom L, Anderson JE, Harris R, Anna Conolly, Kent B & Jill Maben (2022) We’re on mute! Exclusion of nurses’ voices in national decisions and responses to COVID-19: an international perspective. Journal of Advanced Nursing 78(7) pages e87-e90. DOI: 10.1111/jan.15236
Jane Ball, Sydney Anstee, Keith Couper, Jill Maben, Holly Blake, Janet E. Anderson, Daniel Kelly, Ruth Harris, Anna Conolly on behalf of the full ICON Study Team. (2022) The impact of COVID-19 on Nurses (ICON) survey: Nurses’ accounts of what would have helped to improve their working lives. Journal of Advanced Nursing, 2022 (OPEN ACESS)
Hilary Causer, Johanna Spiers, Nikoloas Efstathiou, Stephanie Aston, Carolyn A. Chew-Graham, Anya Gopfert, Kathryn Grayling, Jill Maben, Maria van Hove, Ruth Riley (2022). The impact of colleague suicide and the current state of postvention guidance for effected co-workers: A critical integrative review. International journal of environmental research and public health 19 (18), 11565 (Open Access)
J Brown, S Slatyer, S Jakimowicz, Jill Maben, P Calleja, H Donovan, Lynette Cusack, Dawn Cameron, Vicki Cope, Tracy Levett-Jones, Moira Williamson, Karen Klockner, Alison Walsh, Melissa Arnold-Chamney, Olivia Hollingsdrake; Debra Thoms; Ravani Duggan (2022). Coping With Covid-19. Work Life Experiences Of Nursing, Midwifery And Paramedic Academics: An International Interview Study. Nurse Education Today, 105560, 2022
J Jackson, J Maben, JE Anderson. (2022) What are nurses’ roles in modern healthcare? a qualitative interview study using interpretive description. Journal of Research in Nursing, 0(0) 1-13. 17449871211070981, 2022 (Open Access)
A Jones, J Maben, M Adams, R Mannion, C Banks, J Blake, K Job, D Kelly. (2022) Implementation of ‘Freedom to Speak Up Guardians’ in NHS acute and mental health trusts in England: the FTSUG mixed-methods study National Institute for Health and Care Research, 2022/8 https://www.ncbi.nlm.nih.gov/books/NBK583156/ (OPEN ACCESS)
Aunger J A. Millar, R. Rafferty, AM. Mannion, R. Collaboration over competition? Regulatory reform and inter-organisational relations in the NHS during the COVID-19 pandemic: a qualitative study. BMC Health Services Research. DOI: 10.1186/s12913-022-08059-2
Aunger J.A., Millar R., Rafferty AM., Mannion R., Greenhalgh J., McLeod H. How, why, and when do inter-organisational collaborations in healthcare work? A realist evaluation. PLOS One. DOI: 10.1371/journal.pone.0266899
Colin B Shore, Jill Maben, Freda Mold, Kirsty Winkley, Angela Cook, Karen Stenner (2021). Delegation of medication administration from registered nurses to non-registered support workers in community care settings: a systematic review using a critical interpretive synthesis approach. International Journal of Nursing Studies, 104121, 2022. DOI: 10.1016/j.ijnurstu.2021.104121
Keith Couper, Trevor Murrells, Julie Sanders, Janet E Anderson, Holly Blake, Daniel Kelly, Bridie Kent, Jill Maben, Anne Marie Rafferty, Rachel M Taylor, Ruth Harris. (2021). The impact of COVID-19 on the wellbeing of the UK nursing and midwifery workforce during the first pandemic wave: a longitudinal survey study. International Journal of Nursing Studies DOI: 10.1016/j.ijnurstu.2021.104155
Gallagher A; Lane A, Egan C, Ota K, Aoishi K, Nakayama N, Kasimovskaya N, Fomina E, Geraskina N, Shalakhova A, Cox A (2021) Views of Generation Z regarding care and care careers: a four-country study. International Journal of Care and Caring DOI: 10.1332/239788221X16308608299691
Maben J, Taylor C, Reynolds E, McCarthy I, Leamy M (2021) Realist evaluation of Schwartz Rounds for enhancing the delivery of compassionate healthcare: understanding how they work, for whom, and in what contexts. BMC Health Services Research, 21, 709 https://doi.org/10.1186/s12913-021-06483-4Maben J, Hoinville L, Querstret D, Taylor C, Zasada M, Abrams R (2021). Living life in limbo: experiences of healthcare professionals during the HCPC fitness to practice investigation process in the UK. BMC Health Serv Res. 2021 Aug 19;21(1):839. doi: 10.1186/s12913-021-06785-7. PMID: 34412640; PMCID: PMC8375211. https://pubmed.ncbi.nlm.nih.gov/34412640/
Maben J. Taylor, C. Reynolds, E. McCarthy, I. Leamy M. (2021) Realist evaluation of Schwartz rounds® for enhancing the delivery of compassionate healthcare: understanding how they work, for whom, and in what contexts. BMC Health Serv Res 21, 709 (2021). https://doi.org/10.1186/s12913-021-06483-4
Dawson J, McCarthy I. Taylor, C. Hildenbrand K, Leamy M. Reynolds, E., Maben J. (2021) Effectiveness of a group intervention to reduce the psychological distress of healthcare staff: a pre-post quasi-experimental evaluation. BMC Health Services Research 21 (1); 293
Jackson, J. Anderson, J. Maben, J. (2021) What is nursing work? A meta-narrative review and integrated framework. International Journal of Nursing Studies. DOI: 10.1016/j.ijnurstu.2021.103944
Jones A, Blake J, Adams M, Kelly D, Mannion R and Maben J. (2021) Interventions promoting employee “speaking up” within healthcare workplaces. A systematic narrative review of the international literature. Health Policy 125(3)pp. 375-384 DOI: 10.1016/j.healthpol.2020.12.016
Maben J. and Taylor, C. (2021) “Schwartz Center Rounds: an intervention to enhance staff well-being and promote organisational change”. Book chapter in “The Triple Challenge: Connecting Health care worker well-being, patient safety and organisational change”. Springer Nature.
Jones A, Blake J, Banks C, Adams M, Kelly D, Mannion R and Maben J. (2021) Speaking up about bullying and harassment in healthcare: reflections and analysis on worker well-being and patient safety following the introduction of an innovative new role in NHS England. Book chapter in “The Triple Challenge: Connecting Health care worker well-being, patient safety and organisational change”. Springer Nature.Conolly, A. & Maben, J. (2021) The ICON interview study: Stigma and Support during Covid-19 - Florence Nightingale Foundation (florence-nightingale-foundation.org.uk)
Zasada M, Yates M, Ayers N, Ide Z, Norton S, Galloway J, Taylor C (2021) Exploring the macro-level, meso-level and micro-level barriers and facilitators to the provision of good quality early inflammatory arthritis
Taylor C, Harris J, Stenner K, Sevdalis N, Green JSA (2021) A multi-method evaluation of the implementation of a cancer teamwork assessment and feedback improvement programme (MDT-FIT) across a large integrated cancer system. Cancer Medicine: DOI: 10.1002/cam4.3719
Morey, S., Magnusson, C., & Steven, A. (2021). Exploration of the student nurses' experiences in practice of patient safety events, reporting and patient involvement. Nurse Education Today, DOI: 10.1016/j.nedt.2021.104831
McKellar, D., Stanley, H., et al., 2021. Chapter 13 From fractured to flourishing: Developing clinical leadership for frontline culture change. International Practice Development in Health and Social Care, 2nd Edition Edited by K. Manley and C. Oye.
Gallagher, A, Peacock, M, Williams, E, Zasada, M, Cox, A. Findings from a mixed‐methods pragmatic cluster trial evaluating the impact of ethics education interventions on residential care‐givers. Nurs. Inq. 2020; 00:e12383. DOI: 10.1111/nin.12383
Gallagher A, Peacock M, Cox A (2020) Exploring the experiences of domiciliary caregivers simulating the role of care recipients Nursing Standard doi: 10.7748/ns.2020.e11382
Abrams, R, Park, S, Wong, G, Rastogi, J, Boylan, A-M, Tierney, S, Petrova, M, Dawson, S and Roberts, N. (2020) Lost in reviews: Looking for the involvement of stakeholders, patients, public and other non-researcher contributors in realist reviews. Research Synthesis Methods, DOI: 10.1002/jrsm.1459
Abrams R, Sriranjan A, Park S, Coppola W, Ferris M. (2020) Exploring stories of learning and professional development: interactions between GP personal tutors and medical students,Education for Primary Care, pp. 1-7, DOI: 10.1080/14739879.2020.1786467
Abrams, R., Wong, G., Mahtani, K.R., Tierney, S, Boylan, A-M, Roberts, N. and Park, S. (2020). The impact of delegated home visits in general practice: a realist review on GP workload and patient care. BJGP. Accepted for publication 2 Feb 2020.
Adams, M. Kelly, D. Maben, J. Mannion R. Banks, C. Jones, A (2020). How do “heroes” speak up? NHS staff raising concerns during covid-19. BMJ Opinion August 11 2020.
Antony, A. Maben, J. Harris, R and Bridges, J. (2020) Research that supports nursing teams 2: learning opportunities that help staff to deliver better care. Nursing Times [online]; 116: 11, 20-22.
Azimirad, M., Magnusson, C., Wiseman, A., Selander, T., Parviainen, I.,Turunen, H., (2020). Nurses’ ability to timely activate rapid response systems for deteriorating patients: A comparative case scenario study between Finnish and British nurses. Intensive & Critical Care Nursing, accepted for publication 6 April 2020.
Bick, D., Taylor, C., Bhavnani, V., Healey, A., Seed, P., Roberts, S, Zasada, M., Avery, A., Craig, V, Khazaezadah, N., McMullen, S., O’Connor, S., Oki, B., Ntim, E.O., Poston, L. and Ussher, M. (2020) Lifestyle information and commercial weight management groups to support maternal postnatal weight management and positive lifestyle behaviour: the SWAN feasibility randomised controlled trial. BJOG, 127(5), pp. 636-645, DOI: 10.1111/1471-0528.16043.
Bridges J Harris, R Maben, J & Arthur, A (2020) Research that supports nursing teams 1: how research can improve patient care and nurse wellbeing. Nursing Times [online]: 116(10), 23-2507 September 2020.
Eaton-Williams, P., Mold, F. and Magnusson, C., (2020). Effective clinical feedback provision to ambulance clinicians: a literature review. Journal of Paramedic Practice, 12(3), pp.109-117. DOI: 10.12968/jpar.2020.12.3.109.
Jackson, J., Iacovides, J., Duncan, M., Alders, M., Maben, J. and Anderson, J. (2020). Operationalizing resilience engineering concepts through a serious video game for healthcare professionals. Applied Ergonomics, 87, DOI: 10.1016/j.apergo.2020.103112.
Harris, R Arthur, A Bridges, J & Maben, J (2020) Research that supports nursing teams 3: applying research findings to the organisation of nursing care. Nursing Times 116(12), 50-52.
Jakimowicz, S. and Maben J. (2020) “I can’t stop thinking about it”: Schwartz Rounds an intervention to support students and higher education staff with emotional, social and ethical experiences at work. Editorial. Journal of Clinical Nursing, 2020 DOI: 10.1111/jocn.15354
Maben, J Harris, R Arthur, A & Bridges, J (2021) Research that supports nursing teams 4: promoting the wellbeing of team members Nursing Times 117(1), 44-47
Maben, J. and Bridges J. (2020) Covid-19: Supporting nurses’ psychological and mental health. Editorial Journal of Clinical Nursing, DOI: 10.1111/jocn.15307.
MacPhee, M., Wong, G., Abrams, R. and Merrett, K. (2020). Team Processes in Canadian Primary HealthCare : A Realist Review Protocol, Healthcare Quarterly Longwoods Publishing, DOI: 10.14288/1.0388742.
McCarthy, I. Taylor, C. Reynolds, E. Leamy M. Maben J. (2020) ‘We needed to talk about it’: The experience of sharing the emotional impact of healthcare work as a panellist in Schwartz Center Rounds in the UK. Journal of Health Services Research and Policy 0(0) 1-8.
Meyer F, Bick D, Taylor C (2020) To what extent does UK and Irish maternity policy and guidance address integration of services to meet needs of women with comorbidity? A policy document review. Midwifery, 88 (102758) DOI: 10.1016/j.midw.2020.102758
Querstret, D., O’Brien, K., Skene, D.J. and Maben, J. (2020). Improving fatigue risk management in healthcare: A systematic scoping review of sleep-related/fatigue-management interventions for nurses and midwives. International Journal of Nursing Studies, 106. doi: DOI: 10.1016/j.ijnurstu.2019.103513.
Sriranjan, A.N, Abrams, R, Wong, G. and Park, S. (2020). Towards an understanding of GP’s viewpoint on diagnosing postnatal depression in general practice: a small-scale realist evaluation. Primary Health Care Research and Development, 21, e42, pp1-8.
Tierney, S., Wong, G., Roerts, N., Boylan, A-M., Park, S., Abrams, R., Reeve, J., Williams, V. and Mahtani, K.R. (2020) Supporting social prescribing in primary care by linking people to local assets: a realist review. BMC Medicine, 18 (49). doi: DOI: 10.1186/s12916-020-1510-7.
Wharrad, H. Sarre, S. Schneider, J. Maben, J. Aldus, C. Argyle, E. Arthur A. (2020) IN-PREP: A new learning design framework and methodology applied to a relational care training intervention for healthcare assistants. BMC Health Services Research 20 :1010- pages 1-9.
Abrams, R., Vandrevala, T., Samsi, K. and Manthorpe, J. (2019). The need for flexibility when negotiating professional boundaries in the context of home care, dementia and end of life, Ageing and Society, 39(9) pp. 1976-1995, doi: 10.1017/S0144686X18000375.
Bick, D., Taylor, C., Avery, A., Bhavnani, V, Craig, V, Healey, A., Khazaezadeh, N., McMullen, S., Oki, B., Ntim, E.O., O’Connor, S., Poston, L., Seed, P., Roberts, S. and Ussher, M. (2019). Protocol for a two-arm feasibility RCT to support postnatal maternal weight management and positive lifestyle behaviour in women from an ethnically diverse inner city population: the SWAN feasibility trial. Pilot and Feasibility Studies, 5(117), DOI: 10.1186/s40814-019-0497-3.
D'Astous, V., Abrams, R., Vandrevala, T., Samsi, K. and Manthorpe J. (2019). Gaps in Understanding the Experiences of Homecare Workers Providing Care for People with Dementia up to the End of Life: A Systematic Review, Dementia, 18(3) pp. 970-989, doi: 10.1177/1471301217699354.
Hoinville, L., Taylor, C., Zasada, M., Warner, R., Pottle, E. and Green, J. (2019) Improving the effectiveness of cancer multidisciplinary team meetings: analysis of a national survey of MDT members. BMJ Open Quality, 8(2):e000631, doi: 10.1136/bmjoq-2019-000631.
Kelly, M., Berlin, A., Abrams, R. and Park S. (2019) Pitfalls and pleasures of pick-and-mix careers: portfolio working and whole-person medicine in general practice, British Journal of General Practice, 69(689), pp. 622-623, doi:10.3399/bjgp19X707021
Leamy, M., Reynolds, E., Robert, G., Taylor, C. and Maben J. (2019).The origins and implementation of an intervention to support healthcare staff to deliver compassionate care: exploring fidelity and adaptation in the transfer of Schwartz Center Rounds from the United states to the United Kingdom. BMC Health Serv Res, 18;19(1), pp. 457. doi: 10.1186/s12913-019-4311-y
Maben J and King A. (2019) Engaging NHS staff in research. BMJ Editorial, 365(14040),
Manthorpe, J., Vandrevala, T., Abrams, R. and Samsi, K. (2019) Working with colleagues and other professionals when caring for people with dementia at the end of life: home care workers’ experiences. International Journal of Care and Caring, 3(4) pp. 567-583, doi: 10.1332/239788219X15651814499954
Park, S. and Abrams, R. (2019). Alma-Ata 40th birthday celebrations and the Astana Declaration on Primary Health Care 2018, British Journal of General Practice, 69(682) pp. 220-221, doi: 10.3399/bjgp19X702293.
Park, S., Abrams, R., Wong, G., Feder, G., Mahtani, K.R., Barber, J. and Salisbury, C. (2019). Reorganisation of general practice: be careful what you wish for, British Journal of General Practice, 69(687), pp. 517-518, doi: 10.3399/bjgp19X705941 View abstract
Pevan K, Purssell E, Taylor C., Bick, D. and Lopez, V.K. (2019). Breastfeeding support in low and middle income countries: Secondary analysis of national survey data. Midwifery, 10(82), doi: 10.1016/j.midw.2019.102601.
Robert, G., Sarre, S., Maben, J., Griffiths P. and Chable R. (2019). Exploring the sustainability of quality improvement interventions in healthcare organisations: a multiple methods study of the ten-year impact of the ‘Productive Ward: Releasing Time to Care’ programme in English acute hospitals. BMJ Quality & Safety, doi 10.1136/bmjqs-2019-009457.
Sarre, S., Maben, J., Griffiths, P., Chable, R. and Robert, G. (2019). The 10-year impact of a ward-level quality improvement intervention in acute hospitals: a multiple methods study. Health Serv Deliv Res, 7(28)
Stomski, N., Morrison, P., Maben J., Amorin-Woods, L., Ardakani, E. and Theroux, J. (2019). The adoption of person-centred care in chiropractic practice and its effect on non-specific spinal pain: an observational study. Complementary Therapies in Medicine, 44, pp. 56-60.
Banks, C.A. (2019). Care in the 21st century: what can mainstream services learn from the Camphill movement? Alliance for Camphill.
Banks, C.A. (2019). Analysing Ethnographic Research Methods: The Importance of Retaining Immersion During the Analytic Process Using Research From UK-Based Learning Disability Social Care Settings. SAGE Research Methods datasets.
Cusack, L. Wiechula, R. Schultz, T. Dollard, J. & Maben J. (2019). Anticipated advantages and disadvantages of a move to 100% single room hospital in Australia: a case study. Journal of Nursing Management. [Epub ahead of print] DOI: 10.1111/jonm.12753.
NHS Postvention Study: Postvention Guidance: Supporting NHS staff after the death by suicide of a colleague (PDF)
Postvention Guidance: Supporting NHS staff after the death by suicide of a colleague: Executive Summary (PDF)
NHS Postvention study film: Three NHS staff share their experiences following a colleague death by suicide.
Research theme leads
Research theme members
Mar Estupiñán Fdez. de Mesa
Lecturer in Paramedic Science
Associate Professor in Integrated Care, Head of Professional Preparation within Integrated Care
Director of Studies for Healthcare Practice Programme and Leadership in Healthcare Programme
Latest press releases
- Impact of Covid on Nurses (ICON) animation with recommendations and film of nurses’ experiences
- Unprofessional behaviours between healthcare staff webinar (Oct 20th 2023)- Recording of event launching guidance for unprofessional behaviours
- Unprofessional behaviours between healthcare staff: evidence-based guide explaining what drives unprofessional behaviours and what we can do about it, with some quick wins
- Launch of Unprofessional behaviours between healthcare staff guidance
- NHS Postvention study launch film: After Them: Postvention in the NHS | University of Surrey
- WOW cluster members presented at the 6th HSR UK annual conference 4-6 July 2023. You can watch and listen to their research presentations here:
- Professor Cath Taylor: Care Under Pressure 2: A realist review examining causes and solutions to workplace psychological ill health for nurses, midwives and paramedics
- Professor Jill Maben: Time, space and place: Nurses longitudinal experience of the COVID-19 pandemic and changes suggested to improve UK healthcare workers psychological wellbeing
- Dr Anna Conolly: Co-designing interventions with nurses: The impact of COVID-19 on nurses (ICON) study
- Dr Justin Aunger: Understanding and addressing unprofessional behaviours among healthcare staff in acute settings: A realist review
- Dr Ruth Abrams: Service delivery challenges in general practice: Identifying directions for research and funding
- On 13 July 2023, performers from Surrey Choices came to the School of Health Sciences to celebrate the success of the learning disability awareness training with midwifery students. Co-trainers with learning disabilities delivered 20 learning disability awareness training sessions to 109 midwifery students over five days in June 2023