Impact in action
NEED CONTENT.
Spotlight on our research
Our research has great impact, and we are proud to highlight our achievements through a series of short films, told by our research authors.
Research projects
Completed projects
Life after-death: knowledge trajectories after innovation failure
Principal investigator: Dr Isabel Rodríguez
Start date:
End date:
Principal investigator: Eden Xiaoying Jiao
Start date: January 2023
End date: December 2024
A conversation about menopause: supporting women's wellbeing in the workplace
Principal investigator: Dr Tracy Xu
Start date: November 2022
End date: November 2022
Co-creating equitable, diverse and inclusive travel and tourism (CrEDIT)
Principal investigator: Dr Bora Kim
Start date: August 2022
End date: March 2023
Digital employee management interfaces
Principal investigator: Dr Tracy Xu
Start date: May 2022
End date: July 2022
Publications
Yi, B., Shi, D., & Li, G. (2025, April 22). Seeing is believing: Impacts of visual cues on social interaction and popularity of shared accommodation. Current Issues in Tourism. Advance online publication. https://doi.org/10.1080/13683500.2025.2493742
Zhang, K., Sun, X., & Li, G. (2025). Virtual influencer and cultural heritage destination: Endorsement effectiveness of virtual versus human influencers. Annals of Tourism Research, 110(3), Article 103873. https://doi.org/10.1016/j.annals.2024.103873
Jiang, Y., Fu, Q., Thomopoulos, N., & Chen, J. L. (2025). Understanding the influence of past driving experience on electric vehicle purchase intention in China. Transport Policy, 162, 270–282. https://doi.org/10.1016/j.tranpol.2024.11.025
Liu, X., Liu, A., Chen, J. L., Li, G., & Song, H. (2025, January). Tourism demand forecasting in normal and crisis times: Combining bootstrap‑aggregating and Bayesian approaches. Journal of Hospitality & Tourism Research. Advance online publication. https://doi.org/10.1177/10963480251313492
Bartl, E., Weigert, M., Bauer, A., Schmude, J., Karl, M., & Küchenhoff, H. (2025, January 15). Understanding travel behaviour patterns and their dynamics: Applying fuzzy clustering and age‑period‑cohort analysis on long‑term data of German travellers. European Journal of Tourism Research, 39, Article 3914. https://doi.org/10.54055/ejtr.v39i.3862
Xu, X., Wang, X. L., & Kim, B. (2025, March). Exploring the value co‑creation mechanism in online travel communities: Value co‑creators, engagement activities, and interactions. Journal of Travel Research. Advance online publication. https://doi.org/10.1177/00472875251322515
Eves, A., Timotijevic, L., Kim, B., Hodgkins, C., & Raats, M. (2025). Is it food or is it waste? Determinants of decisions to throw food away. Sustainable Production and Consumption, 54, 43–51. https://doi.org/10.1016/j.spc.2024.12.016
Yeon, J., Song, H. J., & Kim, B. (2025). Moral imperative or economic necessity? The role of institutional investors in the corporate social responsibility—financial performance relationship. Sustainability, 17(2), Article 582. https://doi.org/10.3390/su17020582
Kim, B., Liu, A., & Ling, E. C. L. (2025). Effects of disability employment on guest perceptions and behavioral intentions in the hotel sector. International Journal of Hospitality Management, 124, Article 103993. https://doi.org/10.1016/j.ijhm.2024.103993
Vernes, W. E., Zhang, W., Kimbu, A. N., & Hanna, P. (2025). Plus size people can and will travel too: body positivity in travel and leisure. Journal of Sustainable Tourism, 1-27.
Ribeiro, M. A., Adam, I., Kimbu, A. N., Dayour, F., Adeola, O., & Tichaawa, T. M. (2025). Resilience in uncertainty: The impact of coping strategies on tourism entrepreneurs’ subjective well-being in sub-Saharan Africa. Tourism management, 110, 105169.
Seyfi, S., Kimbu, A. N., Tavangar, M., Vo-Thanh, T., & Zaman, M. (2025). Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination. Tourism Management, 106, 105025.
Seo, I. T., Liu, H., Li, H., & Lee, J. S. (2025, March). AI‑infused video marketing: Exploring the influence of AI‑generated tourism videos on tourist decision‑making. Tourism Management, 110, Article 105182. https://doi.org/10.1016/j.tourman.2025.105182
Luo, Z., Wang, L., & Liu, H. (2025, March). Influencer marketing and destination visit intention: The interplay between influencer type, information format, and picture color hue. Journal of Travel Research. Advance online publication. https://doi.org/10.1177/00472875251322514
Sun, P., Lyu, M., & Liu, H. (2025, February 20). Can talented tour guides truly not be retained? Exploring the development of tour guides’ career resilience under stressful conditions. Tourism Management. Advance online publication. https://doi.org/10.1016/j.tourman.2025.105157
Wang, Y.-C., Zhang, Y., Ma, E., Ma, E. (J.), Zhang, L., Zhang, Y., Huan, N., Huang, J., Huang, J., & Pan, S.-Y. (2025, July). AI‑assisted cross‑cultural training for hotel newcomers: An IT mindfulness‑driven perspective on building cultural intelligence and career development confidence. International Journal of Hospitality Management, 128, Article 104186. https://doi.org/10.1016/j.ijhm.2025.104186
Liu, J., Ma, E., Zhong, W., & Hu, B. (2025, April). Going above and beyond for your own sake? An integrated model of hotel employees’ OCB, workplace thriving, and perceived control. International Journal of Hospitality Management, 128, Article 104169. https://doi.org/10.1016/j.ijhm.2025.104169
Yang, H., Song, H., Wang, Y.-C., & Ma, E. (2025). Similarity‑attraction theory perspective on service employees and service robots’ interactions. Service Industries Journal. Advance online publication. https://doi.org/10.1080/02642069.2025.2485972
Wang, Y. C., Song, H., Yang, H., & Ma, E. (2025). Robots vs. human employees’ influence on restaurant brand relationship building: An integration of role theory and stereotype theory. Journal of Vacation Marketing, 13567667251317736.
Gao, J., Zhang, Y., Xu, S., & Ma, E. (2025). Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms. International Journal of Contemporary Hospitality Management.
Anuar, M. D. D. B. M., Itani, N., O'Connell, J. F., & Warnock-Smith, D. (2025). Investigating the impacts of ASEAN-EU comprehensive air transport agreement on the carriers’ competitive dynamics. Journal of Air Transport Management, 124, 102739.
Xia, H., Muskat, B., Karl, M., Li, Q., & Li, G. (2025). Destination Competitiveness Improvement: Insights From Causal Counterfactual AI Analysis. Journal of Travel Research, 00472875251322512.
Stangl, B., Kastner, M., & Natter, M. (2025). The Impact of Cost Structure Appeals on Fairness Perceptions and Payments. Journal of Service Research, 10946705251341080.
Majid, G. M., Tussyadiah, I., Kim, Y. R., & Chen, J. L. (2025). From Destination to Daily Life: A Longitudinal Study on the Effects of Flashback Nudging on Pro-environmental Behavior Spillover. Journal of Travel Research, 00472875251337777.
Duan, B. Y.-C., Zhang, Y., Dai, J., & Ma, E. (2025, April 5). Identity deconstruction through pilgrimage in Lhasa. In M. Valeri (Ed.), Contemporary Religious Tourism (pp. 287–298). Springer, Cham. https://doi.org/10.1007/978-3-031-79074-4_18
Duan, B. Y.-C., Zhang, Y., Dai, J., & Ma, E. (2025). Emotional intelligence and customer satisfaction: A comparison between guesthouses and hotels. In Contributions to Management Science: Emotional Intelligence and Networking Competencies (pp. 113–126). Springer Nature. https://doi.org/10.1007/978-3-031-77543-7_8
Cai, Y., Li, G., Wen, L., & Liu, C. (2024). Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis. International Journal of Hospitality Management, 117, Article 103633. https://doi.org/10.1016/j.ijhm.2023.103633
Gatersleben, B., White, E., Wyles, K., Golding, S.E., Murrell,G., Scarles, C., Xu, S., Brockett, B., Willis, C. (2024). Everyday places to get away–Lessons learned from Covid-19 lockdowns. Landscape and urban planning, 246, 105026.
Zhang, K., Hou, Y., & Li, G. (2024). Color and naturalness: How color saturation shapes tourists’ perception and purchase intention. International Journal of Tourism Research, 26(4), Article e2717. https://doi.org/10.1002/jtr.2717
Hoy, L. S., Stangl, B., & Morgan, N. (2024). Leisure with dogs in the UK: The importance of shared outdoor leisure spaces highlighted by the COVID‑19 pandemic. Leisure/Loisir. Advance online publication. https://doi.org/10.1080/14927713.2024.2308919 surrey.ac.uk+7tandfonline.com+7scispace.com+7
Hu, C., Hu, X., & Liu, H. (2024). Making friends with tourists before the tour: A study of guide‑tourist pre‑tour interactions based on the social situation framework. Journal of Tourism Research, 26(4), Article e2704. https://doi.org/10.1002/jtr.2704 researchgate.net+6onlinelibrary.wiley.com+6scholar.google.de+6
Hu, R., Li, G., Liu, A., & Chen, J. L. (2024). Emerging research trends on residents’ quality of life in the context of tourism development. Journal of Hospitality & Tourism Research, 48(1), 131–152. https://doi.org/10.1177/10963480221081382 openresearch.surrey.ac.uk+4research.polyu.edu.hk+4researchgate.net+4
Hui, T. H., Itani, N., & O’Connell, J. F. (2024). Examining air travellers’ willingness to pay for non‑voluntary environment‑related fees: The case of SAF surcharge and carbon taxes. Highlights of Sustainability, 3(1), 61–75. https://doi.org/10.54175/hsustain3010005
Li, H., Liu, H., Shin, H. S., & Ji, H. P. (2024). Impacts of user‑generated images in online reviews on customer engagement: A panel data analysis. Tourism Management, 101, 104855. https://doi.org/10.1016/j.tourman.2023.104855
Liu, X., Liu, A., Jiao, X., & Liu, Z. (2024). The impact of policy intervention on international wine demand. International Journal of Contemporary Hospitality Management, 36(8), 2728-2751.
Ma, E., Baker, M. A., Kim, Y. S., & Kim, K. (2024). When going above and beyond meets diversity: Are service recoveries evaluated based on inference or recognition? Cornell Hospitality Quarterly, 65(2). https://doi.org/10.1177/19389655231214708
Shan, Y., Shi, D., & Xu, S. (2024). Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation? International Journal of Contemporary Hospitality Management, 36(10), 3515–3533. https://doi.org/10.1108/IJCHM-05-2023-0707
Williams, A. M., & Rodríguez Sánchez, I. (2024). Knowledge mobility after tourism entrepreneurial failure: Life after death? Annals of Tourism Research, 106, Article 103767. https://doi.org/10.1016/j.annals.2024.103767
Yang, W., & Xu, S. (2023). Should we be more mindful? The joint impact of an abusive work environment and mindfulness on employee well-being and turnover intentions. Journal of Hospitality & Tourism Research, 48(4), 712–724. https://doi.org/10.1177/10963480231156832
Yi, B., Shi, D., & Li, G. (2024). What makes an AI‑themed hotel successful? New evidence from a sequential research design. International Journal of Contemporary Hospitality Management, 37(3), 783–804. https://doi.org/10.1108/IJCHM-05-2024-0743
Li, H., Cai, D., Li, G., & Hu, M. (2025). The “Beauty Premium” phenomenon: Appearance discrimination in the P2P market. Journal of Travel Research, 64(4), 783–811. https://doi.org/10.1177/00472875241227611
Lin, G., Chen, J. L., & Song, H. (2024). The heterogeneity of hotel demand curves across consumers and contexts. Journal of Hospitality & Tourism Research. Advance online publication. https://doi.org/10.1177/10963480241271307
Majid, G. M., Tussyadiah, I., Kim, Y. R., & Chen, J. L. (2024). Promoting pro‑environmental behaviour spillover through chatbots. Journal of Sustainable Tourism, 1–19. https://doi.org/10.1080/09669582.2024.2393256
Jiao, X., Li, G., Qiu, R. T. R., & Chen, J. L. (2024, May). Analyzing destination resilience from a spatiotemporal perspective. Journal of Travel Research, 63(5), 1186–1205. https://doi.org/10.1177/00472875241245048
Lin, G., Chen, J. L., Li, G., & Song, H. (2024). Substitution between sharing accommodation and hotels: A behavioral economic demand curve analysis. Annals of Tourism Research, 104, Article 103716. https://doi.org/10.1016/j.annals.2023.103716
Voss, S., André, H., Kock, F., Karl, M., & Josiassen, A. (2024, December 23). Guiding pro‑environmental behaviour: Examining the impact of cognitive and behavioural interventions on sustainable food choices in hospitality. Journal of Sustainable Tourism. Advance online publication. https://doi.org/10.1080/09669582.2024.2439983
Bartl, E., Bauer, A., Weigert, M., Karl, M. S., Schmude, J., & Küchenhoff, H. (2024). Disentangling temporal changes in travel behavior: An age-period-cohort analysis based on German travel demand. Annals of Tourism Research Empirical Insights, 5(2), Article 100155. https://doi.org/10.1016/j.annale.2024.100155
Xia, H., Muskat, B., Karl, M., Li, G., & Law, R. (2024, April). Destination competitiveness research over the past three decades: A computational literature review using topic modelling. Journal of Travel & Tourism Marketing. Advance online publication. https://doi.org/10.1080/10548408.2024.2332278
Salehi, M., Lin, M. S., Filimonau, V., Kim, B., & Lin, P. M. C. (2024). How to advance sustainable healthy food consumption in tourism: A systematic literature review. Journal of Sustainable Tourism. Advance online publication. https://doi.org/10.1080/09669582.2024.2431845
Park, S., Kim, B., & Song, S. (2024). Generalist vs. specialist CEOs: Towards an understanding of CSR scheme in the restaurant industry. International Journal of Hospitality Management, 110, Article 103797. https://doi.org/10.1016/j.ijhm.2024.103797
Kim, B., & Lee, S. (2024). Restaurant celebrity chief executive officer and risk-taking: The moderating role of chief executive officer origin and franchising. Tourism Economics. Advance online publication. https://doi.org/10.1177/13548166241264595
Muharam, I. N., Tussyadiah, I., & Kimbu, A. (2024, August). Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review. International Journal of Hospitality Management, 122, Article 103863. https://doi.org/10.1016/j.ijhm.2024.103863
Ibrahim, M. N., Ribeiro, M. A., & Kimbu, A. N. (2024). Redirecting Slack Resources to Social and Environmental Issues: A Cross‑Cultural Analysis of Tourism Firms Post‑Crisis. Journal of Travel Research. Advance online publication. https://doi.org/10.1177/00472875241260333
Muharam, I. N., Tussyadiah, I. P., & Kimbu, A. N. (2024). Decentralising Airbnb: Testing the acceptability of blockchain-based sharing economy systems. Tourism Management, 102, Article 104871. https://doi.org/10.1016/j.tourman.2023.104871
Kim, Y. R., Kimbu, A. N., Ramakrishnan, S., & Saha, P. (2024). Understanding the travel decision‑making behaviors of ethnic minority tourists: The moderating role of psychological empowerment. Journal of Travel Research, 63(5), 1064–1084. https://doi.org/10.1177/00472875241245407
Kimbu, A. N., Ngoasong, M. Z., & de Jong, A. (2024). Gender, entrepreneurship and social policy in tourism: Tying the knot. Journal of Sustainable Tourism, 32(3), 421–437. https://doi.org/10.1080/09669582.2024.2309216
Xu, S. (Shi You), Ashton, M., Li, Y. (Yanning), Staunton, G., & Li, Y. (Kevin). (2024, September 6). Hotel employee engagement during the pandemic: A mixed-method approach. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655241276511
Hu, C., Hu, X., & Liu, H. (2024, July). Making friends with tourists before the group tour: A study of guide–tourist pre‑tour interactions based on the social situation framework. International Journal of Tourism Research. Advance online publication. https://doi.org/10.1002/jtr.2704
Liu‑Lastres, B., Guo, Y., & Liu, H. (2022). Hotel crisis communication on social media: Effects of message appeal. Anatolia, 35(1), 56–66. https://doi.org/10.1080/13032917.2022.2119590
Wang, Y.-C., Xu, F., Xu, S. (Tracy), & Ma, E. (2024). Utilize OCB‑C‑driven learning mechanism to empower employees as good citizens: Perspective of trial‑and‑error learning theory. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655241256535
Yang, H.-J., Zhao, X., & Ma, E. (2024). A dual‑path model of work–family conflict and hospitality employees’ job and life satisfaction. Journal of Hospitality and Tourism Management. Advance online publication. https://doi.org/10.1016/j.jhtm.2023.12.008
Yang, H., Wang, Y.-C., Song, H., & Ma, E. (2024). Utilitarian vs hedonic roles of service robots and customer stereotypes: A person–environment fit theory perspective. International Journal of Contemporary Hospitality Management, 36(5), 3211–3231. https://doi.org/10.1108/IJCHM-05-2023-0668
Yang, H., Wang, Y.-C., Song, H., & Ma, E. (2024). Utilitarian vs hedonic roles of service robots and customer stereotypes: A person–environment fit theory perspective. International Journal of Contemporary Hospitality Management, 36(5), 3211–3231. https://doi.org/10.1108/IJCHM-05-2023-0668
Meng, L., Li, D., Ma, E., & Du, J. (2024). How family motivation affects Chinese hotel employees’ extra-role behaviors: A serial mediation model from an instrumental perspective. International Journal of Hospitality Management, 116, Article 103625. https://doi.org/10.1016/j.ijhm.2023.103625
Wang, D., Ma, E., & Leung, X. Y. (2024). Working with robots: a job design perspective of hospitality employees’ collaboration intentions with service robots. Journal of Hospitality and Tourism Management, 61, 66-77.
Hu, J., Zhu, Y., Ma, E., & Chen, C. (2024, July). How do you treat your “big fish”? The joint effect of perceived subordinates’ overqualification and managers’ personalities on knowledge hiding. Service Industries Journal. Advance online publication. https://doi.org/10.1080/02642069.2024.2381813
Manfreda, A., Wang, D., Zhang, Y., & Ma, E. (2024). Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook. The Service Industries Journal, 1-28.
Song, H., Zeng, W., Chen, J. M., & Ma, E. (2024). COVID-19 Impacts on the Spatial Network of City Tourism in Fujian Province, China. Sustainability, 16(8), 3162.
Yang, H., Delahaye, D., O’Connell, J. F., & Le, M. (2024, November). Enhancing airline connectivity: An optimisation approach for flight scheduling in multi‑hub networks with bank structures. Transportation Research Part E: Logistics and Transportation Review, 191, Article 103715. https://doi.org/10.1016/j.tre.2024.103715
Mr, T. H. H., & O'Connell, J. F. (2024). Examining Air Travellers' Willingness to Pay for Non-voluntary Environment-related Fees: The Case of SAF Surcharge and Carbon Taxes. Highlights of Sustainability, 3(31), 61.
Stangl, B., Li, Y., Ma, E., Xu, S., & Alsaied, M. (2024). Transferable skills in tourism and hospitality. Annals of Tourism Research, 109, Article 103854. https://doi.org/10.1016/j.annals.2024.103854
Chen, J. L., Baláž, V., Li, G., & Williams, A. M. (2025, January 21). Tourist decision‑making and types of crises: Risk attitudes, knowledge, and destination preference persistence. Journal of Hospitality & Tourism Research. Advance online publication. https://doi.org/10.1177/10963480241310819
Williams, A. M., & Rodríguez Sánchez, I. (2024). Knowledge mobility after tourism entrepreneurial failure: Life after death? Annals of Tourism Research, 106, Article 103767. https://doi.org/10.1016/j.annals.2024.103767
Makkonen, T., & Williams, A. M. (2024, February). Cross-border tourism and innovation system failures. Annals of Tourism Research, 105, Article 103735. https://doi.org/10.1016/j.annals.2024.103735 arxiv.org+12researchgate.net+12sciencedirect.com+12
Baláž, V., Chen, J. L., Williams, A. M., & Li, G. (2024, March). Stability of risk and uncertainty preferences in tourism. Annals of Tourism Research, 105, Article 103726. https://doi.org/10.1016/j.annals.2024.103726
Shan, Y., Shi, D., & Xu, S. (2024). Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation? International Journal of Contemporary Hospitality Management, 36(10), 3515–3533. https://doi.org/10.1108/IJCHM-05-2023-0707
Kim, B. (2024). Enhancing social inclusion: Exploring the potential of employing people with disabilities (PWDs) in hospitality and tourism: ESRC Festival of Social Science – Post‑Event Report [Post-event report]. University of Surrey. https://doi.org/10.15126/900985
Swart, M. P. N., Cai, W., Yang, E. C. L., & Kimbu, A. N. (Eds.). (2024). Routledge Handbook on Gender in Tourism: Views on Teaching, Research and Praxis (1st ed., 332 pp.). Routledge. https://doi.org/10.4324/9781003286721
Anna de Jong, A., Ngoasong, M. Z., & Kimbu, A. N. (2024). Gender, tourism entrepreneurship and social policy. Routledge. https://doi.org/10.4324/9781003315858
Song, H., Zeng, W., Chen, J. M., & Ma, E. (2024). COVID-19 Impacts on the Sustainable Development of Spatial Network of UrbanTourism—a Case Study of Fujian, China.
Senevirathna, L., Jin, X., & Ma, E. (2024, February). The role of psychological empowerment in promoting volunteer satisfaction. In CAUTHE 2024 Conference Proceedings: Diverse Voices: Creating Change in Tourism, Hospitality and Events (pp. 353-353). Hobart: Council for Australian University Tourism and Hospitality Education.
Duan, B. Y. C., Dai, J., & Ma, E. (2024). Identifying Wellness Value Formation in Young Wine Tourists: A grounded theory approach. In Innovation Strategies and Organizational Culture in Tourism (pp. 45-60). Routledge.
Xia, H., Muskat, B., Karl, M., & Li, G. (2024). Destination competitiveness and AI‑based methods. In M. Pillmayer, M. Karl, & M. Hansen (Eds.), Tourism destination development: A geographic perspective on destination management and tourist demand (pp. 33–54). Berlin and Boston: De Gruyter. https://doi.org/10.1515/9783110794090-003
Pillmayer, M., Hansen, M., & Karl, M. (2024). The contribution of academia to destination development: Why do we need a book on destination development? In M. Pillmayer, M. Karl, & M. Hansen (Eds.), Tourism Destination Development: A Geographic Perspective on Destination Management and Tourist Demand (pp. 473–482). Berlin; Boston: De Gruyter. https://doi.org/10.1515/9783110794090-022
Pillmayer, M., Hansen, M., & Karl, M. (2024). The Contribution of Academia to Destination Development. Tourism Destination Development: A Geographic Perspective on Destination Management and Tourist Demand, 11, 473.
Pillmayer, M., Karl, M., & Hansen, M. (2024). The Need to Engage with Destination Development. Tourism Destination Development: A Geographic Perspective on Destination Management and Tourist Demand, 11, 1.
Pillmayer, M., Karl, M., & Hansen, M. (Eds.). (2024). Tourism destination development: A geographic perspective on destination management and tourist demand. De Gruyter. https://doi.org/10.1515/9783110794090
Duan, B. Y.‑C., Dai, J., & Ma, E. (2024). Identifying wellness value formation in young wine tourists: A grounded theory approach. In M. Valeri (Ed.), Innovation strategies and organizational culture in tourism (pp. 75–92). De Gruyter. https://doi.org/10.4324/9781032633374-5
Adam, I., Dayour, F., & Kimbu, A. N. (2023). Crisis-induced financial anxiety, social support, socio-psychological wellbeing, and commitment to work in the tourism sector. Development Southern Africa, 1–24. https://doi.org/10.1080/0376835x.2023.2165042
Choi, S., Yeon, J., Hyoung Ju Song, & Hu, J. (2023). Information technology as a buffer against COVID-19. Annals of Tourism Research, 98, 103527–103527. https://doi.org/10.1016/j.annals.2022.103527
Duan, B., Dai, J., & Ma, E. (2023). Winter Sports Mega-Event Destination Experience: An Experience Economy Model Perspective During the Post-COVID-19 Pandemic. Sport and Tourism (New Perspectives in Tourism and Hospitality Management), Emerald Publishing Limited, Bingley, pp. 79-94. https://doi.org/10.1108/978-1-83753-240-720231005
Duan, B., Ma, E., & Arcordia, C. (2023) Conceptualising the Health-related Values Within Wine Tourism. Journal of Vocation Marketing. https://doi.org/10.1177/13567667231192788
Foong, J. J., O’Connell, J. F., Warnock-Smith, D., & Efthymiou, M. (2023). A product and organisational architecture analysis of the performance of Southeast Asian airlines. Journal of Air Transport Management, 107, 102358. https://doi.org/10.1016/j.jairtraman.2023.102358
Graham, A., Warnock-Smith, D., O’Connell, J. F., Efthymiou, M., & Zheng, X. (2023). Market Developments on Chinese International Air Passenger Markets in Light of COVID-19 Policy Measures. Sustainability, 15(2), 1525. https://doi.org/10.3390/su15021525
Hakan Sezerel, Viachaslau Filimonau, Ashton, M., & Xu, S. (2023). “Preducing” food waste in multiple cultural realms. International Journal of Gastronomy and Food Science, 100745–100745. https://doi.org/10.1016/j.ijgfs.2023.100745
Hoy, L., Stangl, B., & Morgan, N. (2023). Dog Guardians’ Subjective Well-Being During Times of Stress and Crisis: A Diary Study of Affect During COVID-19. People and Animals: The International Journal of Research and Practice, 6(1). https://docs.lib.purdue.edu/paij/vol6/iss1/6/
Hsiao, A., Reid, S., Ma, E., Manfreda, A., & Xu, J. (2023). A social exchange perspective on boosting customer loyalty through culturally competent servers. Journal of Hospitality Marketing and Management. https://doi.org/10.1080/19368623.2023.2184439
Huang, G. I., Karl, M., Wong, I. A., & Law, R. (2023). Tourism destination research from 2000 to 2020: A systematic narrative review in conjunction with bibliographic mapping analysis. Tourism Management, 95, 104686. https://doi.org/10.1016/j.tourman.2022.104686
Ibrahim, M. N., Kimbu, A. N., & Ribeiro, M. A. (2023). Recontextualising the determinants of external CSR in the services industry: A cross-cultural study. Tourism Management, 95, 104690. https://doi.org/10.1016/j.tourman.2022.104690
Karl, M., Kock, F., Bauer, A., Ritchie, B., Assaf, A. (2023). When the Future is Now: An Experimental Study on the Role of Future Thinking and Affective Forecasting in Accommodation Decision-Making. Journal of Travel Research, 004728752211098. https://doi.org/10.1177/00472875221109825
Kim, B., Yu, H., Huang, Y., & Lee, S. (2023). Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate. International Journal of Hospitality Management, 113, 103522. https://doi.org/10.1016/j.ijhm.2023.103522
Kim, M. (Sunny), Baker, M. A., & Ma, E. (2023). From customers’ fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management, 96, 104695. https://doi.org/10.1016/j.tourman.2022.104695
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Shaw, M., Tiernan, S., O’Connell, J.F., Warnock-Smith, D., Efthymiou, M., (2021). Third party ancillary revenues in the airline sector: An exploratory study. Journal of Air Transport Management, 90, 101936
Smith, W., Cohen, S. Kimbu, A.N. & de Jong, A. (2021). Reshaping Gender in Aviation Employment. Annals of Tourism Research, 89.
Smith, E.W., Kimbu, A.N., de Jong. A., & Cohen, S. (2021) Gendered Instagram representations in the aviation industry. Journal of Sustainable Tourism, https://doi.org/10.1080/09669582.2021.1932933
Song, H. and G. Li (2021). Editorial: Tourism Forecasting Competition in the Time of COVID-19. Annals of Tourism Research. DOI: 10.1016/j.annals.2021.103198
Song, H. A. Liu, G. Li and X. Liu (2021). Bayesian Bootstrap Aggregation for Tourism Demand Forecasting, International Journal of Tourism Research, https://doi.org/10.1002/jtr.2453
Wang, Y., Xu, S., Ma, E. (Accepted). Serve perfectly, being happier: A perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being. International Journal of Hospitality Management.
Warnock-Smith, D., Graham, A., O'Connell, J. F., Efthymiou, M. (2021). Impact of COVID-19 on air transport passenger markets: Examining evidence from the Chinese market. Journal of Air Transport Management, 94, 102085.
Williams, A. M. (2021). Human mobililty and tourism development: a complex knot of enfolded mobilities, in Dieke, P. U. C., King, B. E. M. and Sharpley, R. A. J. (eds) Tourism in Development: Reflective Essays, Wallingford: CABI
Xiang, C.H. and Wang, X.L. (2021) China Ready: Chinese for Hospitality and Tourism. Routledge: Abington, Oxford.
Xu, S., Martinez, L. R., & Van Hoof, H. (Accepted). How team emotions impact individual employee strain before, during, and after a stressful event: A latent growth curve modeling approach. Cornell Hospitality Quarterly.
Xu, S., Lin, Z., He, M., & Wong, I. A. The perils of hospitality internship: A growth curve approach to job motivation change. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2021-1525
Xu, S., Murrell, G., Golding, S. E., Brockett, B. F., Gatersleben, B., Scarles, C., White, E., Willies, C., & Wyles, K. J. (2021). # Springwatch# WildMorningswithChris: Engaging with Nature via Social Media and Wellbeing During the COVID-19 Lockdown. Frontiers in Psychology, 4259. https://doi.org/10.3389/fpsyg.2021.701769
Akyildirim, E., Corbet, S., Efthymiou, M., Guiomar, C., O'Connell, J.F., Sensoy, A. (2020). The financial market effects of international aviation disasters. International Review of Financial Analysis, 69, 101468.
Baldwin, J, Haven-Tang, C., Gill, S. Morgan, N., and Pritchard, A. Using the Perceptual Experience Lab (PEL) to simulate tourism environments for hedonic wellbeing, Journal of Information Technology & Tourism, 1-23.
Dayour, F., Adongo, A.C., & Kimbu, N.A. (2020). Insurance uptake among small and medium-sized tourism and hospitality enterprises in a resource-scarce environment. Tourism Management Perspectives, Volume 34. https://doi.org/10.1016/j.tmp.2020.100674
Eckardt, C., Font, X. & Kimbu, N.A. (2020) Realistic evaluation as a volunteer tourism supply chain methodology. Journal of Sustainable Tourism, 28(5), 647-662, DOI: 10.1080/09669582.2019.1696350
Figueroa-Domecq, C., de Jong, A., & Williams, A. M. (2020). Gender, tourism & entrepreneurship: A critical review. Annals of Tourism Research, 84, 102980.
Figueroa-Domecq, C., Kimbu, A., de Jong, A., & Williams, A.M. (2020): Sustainability through the tourism entrepreneurship journey: a gender perspective, Journal of Sustainable Tourism, DOI: 10.1080/09669582.2020.1831001
Finniear, J., Morgan, N., Chambers, D. and Munar, A. (2020) Gender-Based Harassment in Academia: Organisational Collusion, Coercion and Compliance, pp. 30-44 in Paola Vizcaino-Suárez, Heather Jefferies and Claudia Eger (Eds.), Gender-Based Harassment in Tourism, Wallingford: CABI.
Hou, Y., K. Zhang and G. Li (2020). Service Robots or Human Staff: How Social Crowding Shapes Tourist Preferences. Tourism Management, https://doi.org/10.1016/j.tourman.2020.104242.
Huijuan, Y., O’Connell, J.F. (2020). Short-term carbon emissions forecast for aviation industry in Shanghai. Journal of Cleaner Production, 275, 122734
Jiao, X., G. Li and J. L. Chen (2020). Forecasting International Tourism Demand: A Local Spatiotemporal Model. Annals of Tourism Research, 83. https://doi.org/10.1016/j.annals.2020.102937.
Kim, Y., Williams A.M., Park, A., & Chen, L. (2020) Agglomeration economies and productivity in the tourism industry: the case o f the UK, Tourism Management
Kimbu, N.A. & Tichaawa, T.M. (2020) Determinants of impact investing for tourism development in emerging destinations of sub-Saharan Africa, Development Southern Africa, DOI: 10.1080/0376835X.2020.1724530
Li, G., & X. Jiao (2020). Tourism forecasting research: a perspective article. Tourism Review, 75(1), 263-266. https://doi.org/10.1108/TR-09-2019-0382.
Li, H., M. Hu and G. Li (2020). Forecasting Tourism Demand with Multisource Big Data. Annals of Tourism Research, 83. https://doi.org/10.1016/j.annals.2020.102912.
Li. H., Qi, R., Liu, H., Meng, F., & Zhang, Z. (2020). Can time soften your opinion? The impact of review temporal distance on restaurant evaluation conformity. International Journal of Hospitality Management, 92, https://doi.org/10.1016/j.ijhm.2020.102729.
Lin, S., Y. Qin, G. Li and J. Wu (2020). Determinants of Chinese households’ tourism consumption: Evidence from China Family Panel Studies. International Journal of Tourism Research.
Lin, S., & Kim, Y. R. (2020). Diversification strategies and failure rates in the Texas lodging industry: Franchised versus company-operated hotels. International Journal of Hospitality Management, 88, p. 102525. doi: 10.1016/j.ijhm.2020.102525.
Lin Shih‐Chuan, Kim Yoo Ri (2020) Heterogeneous effects of hotel ownership structure changes on localized market competition using multilevel mixed‐effect analyses, In: Managerial and Decision Economics pp. 1-13. DOI: 10.1002/mde.3274.
Liu, A., S. Lin, G. Li and H. Song (2020). Ex-ante Tourism Forecasting Assessment. Journal of Travel Research. https://doi.org/10.1177/0047287520974456.
Liu, H. & Li, X. (2020). How travel earns us bragging rights: A qualitative inquiry and conceptualization of travel bragging rights. Journal of Travel Research, DOI: 10.1177/0047287520964599.
Lund, N. F. & Kimbu, A. (2020) Applying the Hollywood scriptwriting formula to destination branding. Current Issues in Tourism, DOI: 10.1080/13683500.2020.1739005
Ma, E., Wu, L., Yang, W., & Xu, S. (Accepted). Hotel work-family support policies and employees' needs, concerns and challenges—the case of working mothers' maternity leave experience. Tourism Management.
Morgan, N., Finniear, J., and Sie, L. (2020) Social Tourism in Later Life, in McCabe, S. and Diekmann, A. (Eds.), Social Tourism Handbook, Edward Elgar: Oxford.
O'Connell, J. F., Avellana, R. M., Warnock-Smith, D., & Efthymiou, M. (2020). Evaluating drivers of profitability for airlines in Latin America: A case study of Copa Airlines. Journal of Air Transport Management, 84. https://doi.org/10.1016/j.jairtraman.2019.101727
Tiwasing Pattanapong, Kim Yoo Ri, Akinremi Temitope (2020) Spatial disparities in SME productivity: evidence from the service sector in England, In: Regional Studies, Regional Science7(1) pp. 589-602. DOI: 10.1080/21681376.2020.1854111.
van der Rest, J.P., Sears, A., Miao, L. and Wang, X.L. (2020) A note on the future of personalized pricing: cause for concern. Journal of Revenue and Pricing Management, 19(2), 113-118.
van der Rest, J., Wang, L., & Miao, L. (2020). Ethical concerns and legal challenges in revenue and pricing management. Journal of Revenue Pricing Management, 19, 83–84. https://doi.org/10.1057/s41272-020-00239-1
Warnock-Smith, D., Cameron, D., & O’Connell, J. F. (2020). Organisational Trust: a case Application In The Air Transport Sector. Transport Policy. https://doi.org/10.1016/j.tranpol.2020.01.004
Williams, A. M. & Hall, M. (2020) Tourism and Innovation, second edition, Abingdon, UK: Routledge.
Williams, A. M., Rodriguez, I., & Makonnen, T. (2020). Innovation and smart destinations: critical insights, Annals of Tourism Research, 83, 1-10.
Williams, A. M., & Balaz, V. (2020) Tourism and trust: theoretical reflections, Jourrnal of Travel Research DOI: 10.1177/0047287520961177
Xu, S., Cao, Z., & Huo, Y. (Accepted). Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis. Tourism Management.
Xu, S., Stienmetz, J., & Ashton, M. (2020). How will robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality Management, 32(6), 2217-2237.
Yang, Y., Liu, H., & Chen, X. (2020). COVID-19 and restaurant demand: Early effects of the pandemic and stay-at-home orders. International Journal of Contemporary Hospitality Management.
Yu, Y., Xu, S., Li, G., & Shi, D. (2020). Applications of the experience sampling method: a research agenda for hospitality management, International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-04-2019-0362
Yu, Y., Xu, S., Li, G, & Kong, H. (2020). Systematic review of research on abusive supervision in hospitality. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2019-1004
Zhang, K., Y. Hou and G. Li (2020). Threat of Infectious Disease during an Outbreak: Influence on Tourists’ Emotional Responses to Disadvantaged Price Inequality. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2020.102993
Altinay, L., Song, H., Madanoglu, M. and Wang, X.L. (2019). The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being, International Journal of Hospitality Management. Vol. 78, p223-233.
Corbet, S., O’Connell, John F., Efthymiou, M., Guiomard, C., Lucey, B. (2019). The Impact of terrorism on European tourism, Annals of Tourism Research, 75, 1-17
Baláž , V., Williams, A. M., Moravčíková , K., & Chrančoková, M. (2019). What Competences, Which migrants? Tacit and Explicit Knowledge Acquired via Migration, Journal of Ethnic and Migration Studies doi.org/10.1080/1369183X.2019.1679409
Dayour F., Park, S. & Kimbu A.N. (2019). Backpackers’ perceived risks towards smartphone usage and risk reduction strategies: A mixed methods study. Tourism Management, 62, pp 52-68.
Janta, H., Jephcote, C., Williams, A. M., & Li, G. (2019), Returned Migrants Acquisition of Competences: the Contingencies of Space and Time. Journal of Ethnic and Migration Studies. doi.org/10.1080/1369183X.2019.1679408
Kimbu A.N., Ngoasong, M.Z., Adeola, O. & Afenyo-Agbe, E. (2019). Collaborative Networks for sustainable human capital management in women’s tourism entrepreneurship: The role of tourism policy. Tourism Planning & Development, 16 (2) pp. 161-178
Li, G., D.C. Wu, M. Zhou & A. Liu (2019). The combination of interval forecasts in tourism, Annals of Tourism Research, 75, 363-378. DOI: 10.1016/j.annals.2019.01.010.
Li, S., A. Liu & H. Song (2019). Does tourism support supply-side structural reform in China?, Tourism Management, 71, 305-314.
Ngoasong M. Z. & Kimbu A.N. (2019). Why Hurry? The Slow Process of High Growth in Women‐Owned Businesses in a Resource‐Scarce Context. Journal of Small Business Management, 57(1), pp. 40-58.
Palovic, Z., Janta, H., & Williams, A. M. (2019). In Search of Global Skillsets: Manager Perceptions of the Value of Returned Migrants and the Relational Nature of Knowledge, Journal of Ethnic and Migration Studies. doi.org/10.1080/1369183X.2019.1679412
Ram, A., O’Connell, J.F., Efthymiou, M., Njoya, E.T. (2019). How safe is safe? A Canadian air carriers safety behaviour investigation. Journal of Air Transport Studies, 10(2), 1-30
Rodriguez Sanchez Isabel, Williams A.M., García Andreu, H. (2019). Customer resistance to tourism innovations: entrepreneurs? understanding and management strategies, Journal of Travel Research SAGE Publications (in press).
Rodriguez, I., Makkonen, T., & Williams A. M. (2019). Originality peer review assessment in tourism journals, Annals of Tourism Research (in press).
Stienmetz, J. L., A. Liu & I.P. Tussyadiah (2019). UK Residents’ Opinions of Peer-to-Peer Accommodation Impact on Quality of Life, In: Pesonen J., Neidhardt J. (eds.), Inf ormation and Communication Technologies in Tourism 2019, 80-91
Segovia-Pérez Mónica, Figueroa-Domecq Cristina, Fuentes-Moraleda Laura, Muñoz-Mazón Ana (2019). Incorporating a gender approach in the hospitality industry: Female executives’ perceptions. International Journal of Hospitality Management, 76, pp. 184-193.
Sun, H., Wu, S., Li, Y., Dai, G. (2019) Tourist-to-tourist interaction at festivals: a grounded theory approach. Sustainability, 11(15), 4030. doi:10.3390/su11154030
Tichaawa, M.T. & Kimbu A.N. (2019) Unlocking Policy Impediments for Service Delivery in Tourism Firms: Evidence from Small and Medium Sized Hotels in Sub-Saharan Africa. Tourism Planning & Development, 6 (2) pp. 179-196
Verreynne Martie-Louise, Williams A.M., Brent, R, Sarel, G., & Kim, B. (2019) Innovation diversity and uncertainty in small and medium sized tourism firms, Tourism Management, 72, 257-269.
Xu, S., & Cao, Z. (2019). Antecedents and outcomes of work-nonwork conflict in hospitality: A meta-analysis. International Journal of Contemporary Hospitality Management. (Accepted).
Xu, S., Martinez, L. R., & Smith, N. (Accepted). The effects of attractiveness, gender and self-esteem in service jobs. International Journal of Contemporary Hospitality Management.
Xu, S. & Wang, J. (2019). Still waters stay put: Uncovering the effects of emotional variability using experience sampling methodology. Scandinavian Journal of Hospitality and Tourism. (Accepted).
Williams, A. M., Rodríguez, I., & Škokić, V. (2019). Innovation, Risk, and Uncertainty: A Study of Tourism Entrepreneurs. Journal of Travel Research (in press).
Williams, A. M. (2019) Migration, tourism and globalisation, in D Timothy (ed.) Handbook of Globalisation and Tourism, Cheltenham, UK: Edward Elgar pp.66-75
Wong, I., Xu, S., Chan, G., & He, M. (2019). A cross-level investigation of the role of human resources practices: Does brand equity matter? Tourism Management, 75, 418-426.
Wu, S., Li, Y., Wood, E., Senaux, B. & Dai, G. (2019) Liminality and festivals - insights from the east. Annals of Tourism Research.
Assaf A, Li G, Song H, Tsionas M (2018) Modeling and Forecasting Regional Tourism Demand Using the Bayesian Global Vector Autoregressive (BGVAR) Model, Journal of Travel Research. DOI: 10.1177/0047287518759226.
Fan, D.X.F., A. Liu & R.T.R. Qiu (2018). Revisiting the relationship between host attitudes and tourism development: A utility maximization approach, Tourism Economics, DOI: 10.1177/1354816618794088.
Ji M, Eves A & Wong A (2018). A Multilevel Investigation of China’s Intra-Regional Economic Condition on Experience Co-Creation and Dining Outcomes. IJCHM 30 (4) 2132 - 2152
Kim, B., L. Zhou & A. Liu (2018). Culture and Service Quality: Case of Hong Kong, In: Cai, L.& Alaedini, P. (eds), Quality Services and Experiences in Hospitality and Tourism, 59-74, Emerald Publishing Limited.
Lin Vera Shanshan, Yang Yang, Li G (2018) Where can tourism-led growth and economy-driven tourism growth occur?, Journal of Travel Research, DOI: 10.1177/0047287518773919.
A. Liu., H. Song & A. Blake (2018). Modelling productivity shocks and economic growth using the Bayesian dynamic stochastic general equilibrium approach, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-10-2017-0686.
A. Liu., V.S. Lin & H. Song (2018). Analysing and Forecasting Tourism Demand, In: Cooper C., Volo, S., Gartner W., and Scott N. (eds), The SAGE Handbook of Tourism Management, pp. 202-221, SAGE Publishing.
Liu, A., Wang, X.L., Liu, F. Yao, C. and Deng, Z. (2018) Soundscape and its influence on tourist satisfaction. The Service Industries Journal, Vol. 38, p164-181.
Makkonen Teemu, Williams Allan, Habersetzer Antoine (2018) Foreign board members and firm innovativeness: An exploratory analysis for setting a research agenda, Corporate Governance 18 (6) pp. 1057-1073.
Makkonen Teemu, Williams Allan, Mitze Timo, Weidenfeld Adi (2018) Science and Technology Cooperation in Cross-border Regions: A Proximity Approach with Evidence for Northern Europe, European Planning Studies 26 (10) pp. 1961-1979 Taylor & Francis.
Manyiwa, S., Piporas, C. and Wang, X.L (2018) Influence of perceived city brand image on emotional attachment to the city. Journal of Place Management and Development. Vol.11, No.1, p66-77.
Martinez, L. R., Xu, S., & Hebl, M. (2018). Utilizing education and perspective taking to remediate the stigma of taking antidepressants. Community Mental Health Journal, 54, 450-459.
Nadine Meichsner, N.A., O’Connell, John F., Warnock-Smith, D. (2018). The future for African air transport: Learning from Ethiopian Airlines, Journal of Transport Geography, 71, 182-197.
Qiu, R. T., Fan, D. X., & A. Liu. (2018). Exploring the booking determinants of the Airbnb properties: an example of the listings of London. In: Stangl B. and Pesonen, J. (eds), Information and Communication Technologies in Tourism 2018 pp. 44-51. Springer, Cham.
Rodriguez, A.M., O'Connell, J.F., 2018. Can low-cost long-haul carriers replace charter airlines in the long-haul market? A European perspective. Tourism Economics, 24 (1), 64–78.
Saayman Melville, Li G, Uysal Muzaffer, Song Haiyan (2018) Tourist satisfaction and subjective well-being: An index approach, International Journal of Tourism Research 20 (3) pp. 388-399. DOI: 10.1002/jtr.2190.
Song, H., Altinay, L., Sun, T. and Wang, X.L. (2018). The influence of social interactions on senior customers’ experience and loneliness, International Journal of Contemporary Hospitality Management, Vol.30, No.8, p2773-2790.
Van der Rest, J.P., Roper, A. and Wang, X.L. (2018) Why is a Change of Room Rate Pricing Policy so Hard to Implement? International Journal of Hospitality Management, Vol. 69, p30-40.
Vijaykumaran R, Eves A & Lumbers M (2018) Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals. Hospital Practices and Research 3 (2) 50 - 58.
Vladimirov Zhelyu, Williams Allan (2018) Hotel innovations and performance? the mediating role of staff related innovations, Tourism Management Perspectives Elsevier.
Volchek, K., A. Liu, H. Song & D. Buhalis (2018). Forecasting tourist arrivals at attractions: Search engine empowered methodologies, Tourism Economics, DOI:10.1177/1354816618811558.
Wang C, Xu H, Li G (2018) The corporate philanthropy and legitimacy strategy of tourism firms: a community perspective, Journal of Sustainable Tourism pp. 1-18 Taylor & Francis DOI: 10.1080/09669582.2018.1428334.
Wang Caiping, Xu Honggang, Li G, Chen Jason Li (2018) Community social responsibility and the performance of small tourism enterprises: Moderating effects of entrepreneurs' demographics, International Journal of Tourism Research 20 (6) pp. 685-697.DOI: 10.1002/jtr.2216.
Wang Caiping, Li G, Xu Honggang (2018) Impact of lifestyle-oriented motivation on small tourism enterprises? social responsibility and performance in historic towns, Journal of Travel Research.
Weidenfeld Adi, Björk Peter, Williams Allan (2018) Identifying Cultural and Cognitive Proximity Between Managers and Customers in Tornio and Haparanda Cross-Border Region, Journal of Borderlands Studies Taylor & Francis.
Wu, D. C., Liu, J., Song, H., A. Liu., & Fu, H. (2018). Developing a Web-based regional tourism satellite account (TSA) information system. Tourism Economics, DOI: 10.1177/1354816618792446.
Xavier Font, Rosa English & Alkmini Gkritzali (2018) Mainstreaming sustainable tourism with user-centred design, Journal of Sustainable Tourism, 26 (10), 1651-1667, DOI: 10.1080/09669582.2018.1491981.
Xu, S. & Martinez, L. R. (2018). Applications of latent growth curve modelling: A research agenda for hospitality management. International Journal of Contemporary Hospitality Management, 30, 3268-3286.
Xu, S., Martinez, L. R., Van Hoof, H., Estrella, M., Maldonado, G., & Gavilanes, J. (2018). Emotional exhaustion among hotel employees: The interactive effects of affect dispositions and positive work reflection. Cornell Hospitality Quarterly, 59(3), 285-295.
Xu, S., Martinez, L. R., & Van Hoof, H. (2018). The Use of Latent Growth Curve Modeling in Measuring Student Perceptions about Mandatory Work Experiences. Journal of Hospitality & Tourism Education, 30(4), 241-249.
Xu, S., Van Hoof, H., & Nyheim, P. (2018). The Effect of Online Scheduling on Employees’ Quality of Life. Journal of Foodservice Business Research, 21, 172-186.
Xu, S., Martinez, L. R., Van Hoof, H., Tews, M. J., Torres, L., & Farfan, K. (2018). The impact of abusive supervision and coworker support on hospitality and tourism student employees’ turnover intentions in Ecuador. Current Issues in Tourism, 21, 775-790.