Centre for Digital Transformation in the Visitor Economy

Chen, F., Naylor, M., Li, Y., Dai, S., & Ju, P. (2021). Festival or Sport? Chinese Motivations to a Modern Urban Hiking Event. SAGE Open, 11(1), 2158244020986155.

Chen, Y., Tussyadiah, I. (2021). Service Failure in Peer-to-Peer Accommodation. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2021.103156 

Cohen, S., Liu, H., Hanna, P., Hopkins, D., Higham, J. & Gössling, S. (2021). The Rich Kids of Instagram: Luxury travel, transport modes and desire. Journal of Travel Research (accepted).

Duffy, M., Scarles, C., Edensor, T., Waitt, G. & Franklin, A. (2021). Twenty Years on: Reflections on the journeys travelled and future directions of Tourist Studies. Tourist Studies, 21(1), 3-8.

Femenia-Serra, F., Ioannou, A., Tussyadiah, I. (2021). Is Smart Scary? A mixed-methods study on privacy in smart tourism. Current Issues in Tourism. DOI: https://doi.org/10.1080/13683500.2021.1987399

Ioannou, A., Tussyadiah, I. (2021). Privacy and Surveillance Attitudes During Health Crisis: Acceptance of Surveillance and Privacy Protection Behaviours. Technology in Society. DOI: https://doi.org/10.1016/j.techsoc.2021.101774

Ioannou, A., Tussyadiah, I., Marshan, A. (2021). Dispositional mindfulness as an antecedent of privacy concerns: A protection motivation theory perspective. Psychology & Marketing. https://doi.org/10.1002/mar.21529

Ioannou, A., Tussyadiah, I., Miller, G., Li, S., Weick, M. (2021). Privacy nudges for disclosure of personal information: A systematic literature review and meta-analysis. PLoS ONE 16(8): e0256822

Qiu, R. T., Liu, A., Stienmetz, J. L., & Yu, Y. (2021). Timing matters: crisis severity and occupancy rate forecasts in social unrest periods. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-06-2020-0629

Li, S., Saayman, A., Stienmetz, J., Tussyadiah, I. (2021). Framing Effects of Messages and Images on the Willingness to Pay for Pro-Poor Tourism Products. Journal of Travel Research. doi:10.1177/00472875211042672

Ling, E.C., Tussyadiah, I., Tuomi, A., Stienmetz, J., Ioannou, A. (2021). Factors Influencing Users' Adoption and Use of Conversational Agents: A Systematic Review. Psychology & Marketing. https://doi.org/10.1002/mar.21491

Liu, A., Kim, Y. R. and O’Connell, J. F. (2021) ‘COVID-19 and the aviation industry, Annals of Tourism Research. (Accepted).

Sharma, A., Shin, H. S., Santa-María, M. J., & Nicolau, J. L. (2021). Hotels’ COVID-19 Innovation and Performance. Annals of Tourism Research. 103180. https://doi.org/10.1016/j.annals.2021.103180

Tuomi, A., Tussyadiah, I., Hanna, P. (2021). Spicing Up Hospitality Service Encounters: The Case of Pepper™. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-07-2020-0739

Tuomi A., Tussyadiah I., Ashton M. (2021) Covid-19 and Instagram: Digital Service Innovation in Top Restaurants. In: Wörndl W., Koo C., Stienmetz J.L. (eds) Information and Communication Technologies in Tourism 2021. Springer, Cham. https://doi.org/10.1007/978-3-030-65785-7_45 

Tussyadiah, I., Tuomi, A., Ling, E.C., Miller, G., Lee, G. (2021). Drivers of organzational adoption of automation. Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2021.103308

Xu, S. (2021). Will digital nature engagement positively impact our wellbeing? Blog retrieved from DEFRA (Department for Environment, Food and Rural Affairs, Government department) website: https://people-and-nature-survey-defra.hub.arcgis.com/pages/blog#tracy-blog

Van Nuenen, T. & Scarles, C. (2021). Advancements in technology and digital media in tourism. Tourist Studies, 21(1), 119-132.

White, E. V., Gatersleben, B., Wyles, K. J., Murrell, G., Golding, S. E., Scarles, C., & Xu, S. (2021). Gardens and wellbeing during the first UK Covid-19 lockdown (Research Report No. 1). Report retrieved from www.surrey.ac.uk/garden-report.pdf

Berridge, G. (2020) Chapter 21 Designing Event Experiences in Page, Stephen J., and Joanne Connell, eds. The Routledge handbook of events. 2^nd ed. Routledge, 2020. https://www.routledge.com/The-Routledge-Handbook-of-Events/Page-Connell/p/book/9780367236489

Benítez-Aurioles, B., Tussyadiah, I. (2020). What Airbnb does to the housing market. Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2020.103108

Choi, A., Berridge, G. and Kim, C., 2020. The Urban Museum as a Creative Tourism Attraction: London Museum Lates Visitor Motivation. Sustainability, 12(22), p.9382.

https://www.mdpi.com/2071-1050/12/22/9382

Ioannou, A., Tussyadiah, I., Miller, G. (2020). That's private! Understanding travelers' privacy concerns and online data disclosure. Journal of Travel Research. DOI: 10.1177/0047287520951642

Ioannou, A., Tussyadiah, I., Lu, Y. (2020). Privacy concerns and disclosure of biometric and behavioral data for travel. International Journal of Information Management, 54, 102122. DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102122

Li, H., Liu, H., Zhang, Z. (2020). Online persuasion of review emotional intensity: A text mining analysis of restaurant reviews. International Journal of Hospitality Management (Accepted).

Loureiro, S., Guerreiro, J., Tussyadiah, I. (2020). Artificial Intelligence in Business: State of the Art and Future Research Agenda. Journal of Business Research. DOI: https://doi.org/10.1016/j.jbusres.2020.11.001

Park, S., & Stangl, B. (2020). Augmented reality experiences and sensation seeking. Tourism Management, 77, 104023.

Scarles, C., Treharne, H., Casey, M., & Zainal Abidin, H. (2020). Micro-mobilities in curated spaces: agency, autonomy and dwelling in visitor experiences of augmented reality in arts and heritage. Mobilities, 15(6), 776-791, DOI: 10.1080/17450101.2020.1816439

Shin, H. S., & Kang, J. H. (2020). Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness. International Journal of Hospitality Management, 91, 102664. https://doi.org/10.1016/j.ijhm.2020.102664

Stangl, B., Ukpabi, D. C., & Park, S. (2020). Augmented Reality Applications: The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences. In Information and Communication Technologies in Tourism 2020 (pp. 181-191). Springer, Cham.

Stangl, B., Prayag, G., & Polster, L. (2020). Segmenting visitors’ motivation, price perceptions, willingness to pay and price sensitivity in a collaborative destination marketing effort. Current Issues in Tourism, 23(21), 2666-2682.

Stienmetz, J., Liu, A., Tussyadiah, I. (2020).  Impact of perceived peer-to-peer accommodation development on community residents’ well-being. Current Issues in Tourism. DOI: 10.1080/13683500.2020.1797644

Tuomi, A., Tussyadiah, I.P. (2020). Building the sociomateriality of food service. International Journal of Hospitality Management, 89, 102553. DOI: https://doi.org/10.1016/j.ijhm.2020.102553

Tuomi, A., Tussyadiah, I.P., Stienmetz, J. (2020). Applications and implications of service robots in hospitality. Cornell Hospitality Quarterly. DOI: https://doi.org/10.1177/1938965520923961

Tuomi, A., Tussyadiah, I., Ling, E.C., Miller, G., Lee, G. (2020). x=(tourism work) y=(sdg8) while y=true: automate(x). Annals of Tourism Research, 84, 102978. DOI: 10.1016/j.annals.2020.102978  

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research, 81. DOI: https://doi.org/10.1016/j.annals.2020.102883

Tussyadiah, I.P., Zach, F.J., Wang, J. (2020). Do travelers trust intelligent service robots? Annals of Tourism Research, 81. DOI:  https://doi.org/10.1016/j.annals.2020.102886

Xu, S., Martinez, L. R., & Smith, N. (2020). The effects of attractiveness, gender and self-esteem in service jobs. International Journal of Contemporary Hospitality Management, 32, 249-266.

Xu, S., Stienmetz, J., & Ashton, M. (Accepted). How will robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality  Management. Featured in SurreyNews, ScienceDaily, Hospitality&CateringNews,Metro, Guildford Dragon, AzoRobotics, NewsWise, Gadget, News8Plus.

Wu, S., Li, Y., Wood, E., Senaux, B. & Dai, G. (2020) Liminality and festivals—Insights from the East. Annals of Tourism Research, 80, 102810.

Yu, Y., Xu, S., Li, G, & Kong, H. (Accepted). Systematic review of research on abusive supervision in hospitality. International Journal of Contemporary Hospitality Management.

Zou, S., Tan K. P. S., Liu, H. & Li, X. (2020). Mobile versus PC: Does device type affect online survey response quality in tourism research? Current Issues of Tourism(Accepted).

Abidin, H.Z., Scarles, C. & Lundberg, C. (2019). Digital Collaboration: A Solution for Destinations, e-Review of Tourism Research.

Corrigan-Kavanagh, E., Scarles, C., Frohlich, D., Revill, G., Beynon, M., Van Duppen, J. (2019). Explorations on the future of the book from the Next Generation Paper Project. Publishing History.

Corrigan-Kavanagh, E., Scarles, C., Revill, G. (2019). Augmenting Travel Guides for Enriching Travel Experiences. e-Review of Tourism Research. 17, 344-348, Texas A&M Agrilife.

Frohlich, D., Corrigan-Kavanagh, E., Bober, M., Yuan, H., Sporea, R., Le Borgne, D., Scarles, C., Revill, G., van Duppen, J., Brown, A.W. & Beynon, M. (2019). The Cornwall a-book: An Augmented Travel Guide Using Next Generation Paper, Journal of Electronic Publishing, Vol.22(1), online:http://dx.doi.org/10.3998/3336451.0022.101.

Kastner, M., Stangl, B., & Schmidinger, G. (2019). Combining Data Sources and Capitalizing on Collaborations With Industry Partners to Investigate the Appropriateness of “Pay What You Want” for Heterogeneous Customer Groups. SAGE Publications Ltd.

Lund, F., Scarles, C. & Cohen, S. (2019). The brand value continuum: Countering co-destruction of destination branding in social media through storytelling. ,Journal of Travel Research. DOI: https://doi.org/10.1177%2F0047287519887234.

Park, S., Tussyadiah, I. (2019). How guests develop trust in hosts: An investigation of trust formation in P2P accommodation. Journal of Travel Research.  DOI: https://doi.org/10.1177/0047287519884654.

Siegel, L., Tussyadiah, I., Scarles, C. (2019). Does Social Media Help or Hurt Destinations? A Qualitative Case Study. e-Review of Tourism Research.

Stangl, B., Prayag, G., & Polster, L. (2019). Segmenting visitors’ motivation, price perceptions, willingness to pay and price sensitivity in a collaborative destination marketing effort. Current Issues in Tourism, 1-17.

Sun, H., Wu, S., Li, Y. & Dai, G. (2019). Tourist-to-tourist interaction at festivals: A grounded theory approach. Sustainability, 11(15), 4030. doi:10.3390/su11154030

Tussyadiah, I., Miller, G. (2019). Nudged by a robot: Responses to agency and feedback, Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2019.102752.

Tuomi, A., Tussyadiah, I.P., Stienmetz, J. (2019). Leveraging LEGO® Serious Play® to embrace AI and robots in tourism, Annals of Tourism Research, DOI: https://doi.org/10.1016/j.annals.2019.06.003.

Wong, I., Xu, S., Chan, G., & He, M. (2019). A cross-level investigation of the role of human resources practices: Does brand equity matter? Tourism Management, 75, 418-426.

Xu, S., & Cao, Z. (2019). Antecedents and outcomes of work-nonwork conflict in hospitality: A meta-analysis. International Journal of Contemporary Hospitality Management, 31, 3919-3942.

Xu, S. & Wang, J. (2019). Still waters stay put: Uncovering the effects of emotional variability using experience sampling methodology. Scandinavian Journal of Hospitality and Tourism, 19, 317-332.

Lundberg, C., Ziakas, V. (2018). Fantrepreneurs in the Sharing Economy: Co-Creating Neo-Tribal Events. Event Management, 22 (2), 287-301.

Lund, F., Cohen, S. & Scarles, C. (2018). The Power of Social Media Storytelling in Destination Branding, Destination Marketing and Management, Vol.8: 271-280. DOI: https://doi.org/10.1016/j.jdmm.2017.05.003.

Sporea, R., Le Borgne, B.H., Yrjana, S., Nordman, S., Ritvonen, T., Seisto, A., Revill, G., Bober, M., Brown, A., Scarles, C. & Frohlich, D. (2018). Next Generation Paper: an augmented book platform, Proc. SPIE 10738, Organic and Hybrid Sensors and Bioelectronics XI, 1073811 (14 September 2018).

Tussyadiah, I.P., Park, S. (2018). When Guests Trust Hosts for Their Words: Host Description and Trust in Sharing Economy. Tourism Management, 67, 261-272. DOI: 10.1016/j.tourman.2018.02.002.

Tussyadiah, I.P., Wang, D., Jung, T., tom Dieck, M.C. (2018). Virtual Reality, Presence and Attitude Change: Empirical Evidence from Tourism. Tourism Management, 66, 140-154. DOI: 10.1016/j.tourman.2017.12.003.

Tussyadiah, I.P., Jung, T., tom Dieck, M.C. (2018). Embodiment of Wearable Augmented Reality Technology in Tourism Experiences. Journal of Travel Research, 57(5), 597–611. DOI: 10.1177/0047287517709090.

Gkritzali, A. (2017). Online sentiment recovery during a destination crisis. Annals of Tourism Research, 66, 183-185. DOI: 10.1016/j.annals.2017.05.012.

Gkritzali, A., Gkritzali, D., Stavrou, V. (2017). Is Xenios Zeus Still Alive? Destination Image of Athens in the Years of Recession. Journal of Travel Research, 57(4), 540-554. DOI: 10.1177/0047287517705225.

Li, S., Li, H., Song, H., Lundberg, C., Shen, S. (2017). The Economic Impact of On-Screen Tourism: The Case of The Lord of the Rings and The Hobbit. Tourism Management, 60, 77-187. DOI: 10.1016/j.tourman.2016.11.023.

Lundberg, C., Ziakas, V., Morgan, N. (2017). Conceptualising on-screen tourism destination development. Tourist Studies, 18 (1).

Park, S., Tussyadiah, I.P. (2017). Multidimensional Facets of Perceived Risk in Mobile Travel Booking. Journal of Travel Research, 56(7), 854–867. DOI: 10.1177/0047287516675062.

Stangl. B., Prayag, G. (2017). Collaborative destination marketing and PWYW. Annals of Tourism Research. DOI: 10.1016/j.annals.2017.09.001.