Centre for Digital Transformation in the Visitor Economy

• Kim, M. S., Ma, E., & Wang, L. (2023) Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry. International Journal of Hospitality Management 108, 103356.
• Muharam, I.N., Tussyadiah, I., Kimbu, A.N. (2023). A theoretical model of user acceptance of blockchain-based peer-to-peer accommodation. Current Issues in Tourism. 
• Ibrahim, M. N., Kimbu, A. N., & Ribeiro, M. A. (2023). Recontextualising the determinants of external CSR in the services industry: A cross-cultural study. Tourism Management, 95. 
• Wang, D., Tussyadiah, I., Zhang, E. (2023). Shaping In-Destination Group Decision-Making: The Sociomateriality of Smartphones. Journal of Travel Research. 
• Siegel, L.A., Tussyadiah, I., Scarles, C. (2023). Exploring behaviors of social media-induced tourists and the use of behavioral interventions as salient destination response strategy. Journal of Destination Marketing & Management. 
• Tran Thi D, Stangl B, Huyjnh V. D. (2023): Digitalization of information provided by destination marketing organizations in developing regions: The case of Vietnamese Mekong Delta, European Journal of Innovation Management.
• Stangl, B., Kastner, M., Park, S., & Ukpabi, D. (2023). Internet addiction continuum and its moderating effect on augmented reality application experiences: digital natives versus older users. Journal of Travel & Tourism Marketing, 40(1), 38-54.

• Tiwasing, P., Kim, Y. R., & Sawang, S. (2022). The interplay between digital social capital and family-owned SME performance: A study of social media business networks, Journal of Family Business Management. (Accepted)
• Park, S., Kim, Y. R., & Ho, T. (2022). ANALYSIS OF TRAVEL MOBILITY UNDER COVID-19: Application of Network Science, Journal of Travel & Tourism Marketing, 39(3), 335–352.
• Kim, Y. R., Liu, A., Stienmetz, J., & Chen, Y. (2022). Visitor flow spillover effects on attraction demand: A spatial econometric model with multisource data. Tourism Management, 88, 104432.
• Kim, Y. R., & Liu, A. (2022). Social distancing, trust and post-COVID-19 recovery. Tourism Management, 88, 104416.
• Yu, Y., Li, Y., Xu, S.,* & Li, G. (2022). It’s not just the victims: Bystanders’ emotional and behavioural reactions towards abusive supervision. Tourism Management, 91, 104506. ABS 4
• Ma, E., Kim, S., Yang, W., Wu, L., & Xu, S.* (2022). On the Bright Side of Motherhood—A Mixed Methods Inquiry. Annals of Tourism research.  https://doi.org/10.1016/j.annals.2022.103350 ABS 4
• Ma, E., Wang, Y., Xu, S., & Wang, D. (2022). Clarifying the Multi-Order Multidimensional Structure of Organizational Citizenship Behavior: A Cross-Cultural Validation. Journal of Hospitality and Tourism Management, 50, 83-92. Impact factor: 5.959
• Li, W., Kim, Y. R., Scarles, C., Liu, A. (2022). Exploring the impact of travel vlogs on prospect tourists: A SOR based theoretical framework. In: Stienmetz J.L., Ferrer-Rosell B., Massimo D. (eds). Information and Communication Technologies in Tourism 2022. Springer, Cham. https://doi-org.surrey.idm.oclc.org/10.1007/978-3-030-94751-4_45
• Hu, R., Li G., Liu, A., Chen, J. L. (2022). Emerging Research Trends on Residents’ Quality of Life in the Context of Tourism Development, Journal of Hospitality and Tourism Research, March 1st. https://doi.org/10.1177/10963480221081382 . Impact factor: 4.317
• Filimonau, V., Ashton, M. and Stankov, U. (2022), "Virtual spaces as the future of consumption in tourism, hospitality and events", Journal of Tourism Futures, Vol. ahead-of-print. No. ahead-of-print. https://doi.org/10.1108/JTF-07-2022-0174 
• Ashton, M., Tuomi, A. and Backman, P. (2022), "Ghost production: applying the Servuction model to establish a typology and propose a research agenda for on-demand restaurant food delivery", Journal of Hospitality and Tourism Insights, Vol. ahead-of-print. No. ahead-of-print. https://doi.org/10.1108/JHTI-04-2022-0134
• Manville G, Donald, W & Eves A (2022) Can embedding authentic assessment into the curriculum enhance the employability of Business School students? GiLE Journal of Skills Development 2 (2), 73-87
• Jang, S., Kim, B., & Lee, S. (2022). Impact of corporate social (ir) responsibility on volume and valence of online employee reviews: Evidence from the tourism and hospitality industry. Tourism Management. https://doi.org/10.1016/j.tourman.2022.104501 
• Tiwasing, P., Kim, Y. R. and Sawang, S. (2022) ‘The interplay between digital social capital and family-owned SME performance: A study of social media business networks’, Journal of Family Business Management, DOI: 10.1108/JFBM-07-2022-0103
• Ling, E.C., Tussyadiah, I., Stienmetz, J., Liu, A. Emotional experiences with AI Assistants for travel. Tourism Management. 
• Kinnunen, M., Wood, E.H., Li, Y. & Moss, J. (2022) Self-recorded conversations in tourism memory research. Annals of Tourism Research, 96, 103457. https://doi.org/10.1016/j.annals.2022.103457 
• Yu, Y., Li, Y., Xu, S. & Li, G. (2022) It’s not just the victim: Bystanders’ emotional and behavioural reactions towards abusive supervision. Tourism Management, 91, 104506. https://doi.org/10.1016/j.tourman.2022.104506 
• Brazão, A., Duignan, M.B., Jarratt, D. & Li, Y. (2022) Remotely researching leisurely settings. Annals of Tourism Research Empirical Insights, 3(1), 100048. https://doi.org/10.1016/j.annale.2022.100048
• Liu, B, Guo, Y. & Liu, H. Hotel crisis communication on social media: effects of message appeal. Anatolia, https://doi.org/10.1080/13032917.2022.2119590.
• Ma, E., Yang, H.,Wang, Y.C., & Song, H. (2022). Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels, Tourism Management 93, 104610.
• Song, H., Wang, Y., Yang, H., & Ma, E. (2022). Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management, Volume 106, September 2022, 103301. 
• Ma, E., Du, J., Xu, T., Wang, Y., & Lin, X. (2022). When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory.  International Journal of Hospitality Management, Volume 107, October 2022, 103326.
• Stadlthanner, K. A., Andreu, L., Ribeiro, M. A., Font, X., & Mattila, A. S. (2022). The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions. Journal of Hospitality Marketing & Management, 31(7), 777–796. 
• Papadopoulos, M.N., Ribeiro. M.A., & Prayag, G. (2022). Psychological determinants of Tourist Satisfaction and Destination Loyalty: The Influence of Perceived Overcrowding and Overtourism. Journal of Travel Research.
• Kim, Y., Ribeiro, M. A., & Li, G. (2022). Tourism memory, mood repair and behavioral intention. Annals of Tourism Research, 93. https://doi.org/10.1016/j.annals.2022.103369.
• Ribeiro, M. A., Gursoy, D., & Chi, O. H. (2022). Customer Acceptance of Autonomous Vehicles in Travel and Tourism. Journal of Travel Research, 61(3), 620-636. doi:10.1177/0047287521993578
• Zainal-Abidin, H., Scarles, C. & Lundberg, C. (2022). The Antecedents of Digital Collaboration Through An Enhanced Digital Platform for Destination Management: A micro-DMO perspective, in Tourism Management
• Frohlich, D., Corrigan-Kavanagh, E. & Scarles, C. (2022). Re-invigorating the Photo Album: Augmenting Printed Photobooks with Digital Media, in Personal and Ubiquitous Computing, tbc.
• Dadashzadeh, N., Woods, L., Ouelhadj, D., Thomopoulos, N., Kamargianni, M., Antoniou, C. (2022) Mobility as a Service Inclusion Index (MaaSINI): Evaluation of inclusivity in MaaS systems and policy recommendations, Transport Policy, 127, pp.191-202.  https://doi.org/10.1016/j.tranpol.2022.09.006
• Siegel, L.A., Tussyadiah, I., Scarles, C. (2022). Cyber-physical traveler performances and Instagram travel photography as ideal impression management. Current Issues in Tourism, 1-25. 
• Tussyadiah, I., Tuomi, A., Ling, E.C., Miller, G., Lee, G. (2022). Drivers of organizational adoption of automation. Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2021.103308
• Femenia-Serra, F., Ioannou, A., Tussyadiah, I. (2022). Is smart scary? A mixed-methods study on privacy in smart tourism. Current Issues in Tourism 25(14), 2212-2238. DOI: 10.1080/13683500.2021.1987399
• Yu, X., Xu, S. and Ashton, M. (2022), "Antecedents and outcomes of artificial intelligence adoption and application in the workplace: the socio-technical system theory perspective", Information Technology & People, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/ITP-04-2021-0254 
• Majid, G., Tussyadiah, I., Kim, Y. R. and Pal, A. (2023) ‘Intelligent Automation for Sustainable Tourism: A Systematic Review’, Journal of Sustainable Tourism. (Accepted).

Chen, F., Naylor, M., Li, Y., Dai, S., & Ju, P. (2021). Festival or Sport? Chinese Motivations to a Modern Urban Hiking Event. SAGE Open, 11(1), 2158244020986155.

Chen, Y., Tussyadiah, I. (2021). Service Failure in Peer-to-Peer Accommodation. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2021.103156 

Cohen, S., Liu, H., Hanna, P., Hopkins, D., Higham, J. & Gössling, S. (2021). The Rich Kids of Instagram: Luxury travel, transport modes and desire. Journal of Travel Research (accepted).

Duffy, M., Scarles, C., Edensor, T., Waitt, G. & Franklin, A. (2021). Twenty Years on: Reflections on the journeys travelled and future directions of Tourist Studies. Tourist Studies, 21(1), 3-8.

Femenia-Serra, F., Ioannou, A., Tussyadiah, I. (2021). Is Smart Scary? A mixed-methods study on privacy in smart tourism. Current Issues in Tourism. DOI: https://doi.org/10.1080/13683500.2021.1987399

Ioannou, A., Tussyadiah, I. (2021). Privacy and Surveillance Attitudes During Health Crisis: Acceptance of Surveillance and Privacy Protection Behaviours. Technology in Society. DOI: https://doi.org/10.1016/j.techsoc.2021.101774

Ioannou, A., Tussyadiah, I., Marshan, A. (2021). Dispositional mindfulness as an antecedent of privacy concerns: A protection motivation theory perspective. Psychology & Marketing. https://doi.org/10.1002/mar.21529

Ioannou, A., Tussyadiah, I., Miller, G., Li, S., Weick, M. (2021). Privacy nudges for disclosure of personal information: A systematic literature review and meta-analysis. PLoS ONE 16(8): e0256822

Qiu, R. T., Liu, A., Stienmetz, J. L., & Yu, Y. (2021). Timing matters: crisis severity and occupancy rate forecasts in social unrest periods. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-06-2020-0629

Li, S., Saayman, A., Stienmetz, J., Tussyadiah, I. (2021). Framing Effects of Messages and Images on the Willingness to Pay for Pro-Poor Tourism Products. Journal of Travel Research. doi:10.1177/00472875211042672

Ling, E.C., Tussyadiah, I., Tuomi, A., Stienmetz, J., Ioannou, A. (2021). Factors Influencing Users' Adoption and Use of Conversational Agents: A Systematic Review. Psychology & Marketing. https://doi.org/10.1002/mar.21491

Liu, A., Kim, Y. R. and O’Connell, J. F. (2021) ‘COVID-19 and the aviation industry, Annals of Tourism Research. (Accepted).

Sharma, A., Shin, H. S., Santa-María, M. J., & Nicolau, J. L. (2021). Hotels’ COVID-19 Innovation and Performance. Annals of Tourism Research. 103180. https://doi.org/10.1016/j.annals.2021.103180

Tuomi, A., Tussyadiah, I., Hanna, P. (2021). Spicing Up Hospitality Service Encounters: The Case of Pepper™. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-07-2020-0739

Tuomi A., Tussyadiah I., Ashton M. (2021) Covid-19 and Instagram: Digital Service Innovation in Top Restaurants. In: Wörndl W., Koo C., Stienmetz J.L. (eds) Information and Communication Technologies in Tourism 2021. Springer, Cham. https://doi.org/10.1007/978-3-030-65785-7_45 

Tussyadiah, I., Tuomi, A., Ling, E.C., Miller, G., Lee, G. (2021). Drivers of organzational adoption of automation. Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2021.103308

Xu, S. (2021). Will digital nature engagement positively impact our wellbeing? Blog retrieved from DEFRA (Department for Environment, Food and Rural Affairs, Government department) website: https://people-and-nature-survey-defra.hub.arcgis.com/pages/blog#tracy-blog

Van Nuenen, T. & Scarles, C. (2021). Advancements in technology and digital media in tourism. Tourist Studies, 21(1), 119-132.

White, E. V., Gatersleben, B., Wyles, K. J., Murrell, G., Golding, S. E., Scarles, C., & Xu, S. (2021). Gardens and wellbeing during the first UK Covid-19 lockdown (Research Report No. 1). Report retrieved from www.surrey.ac.uk/garden-report.pdf

Berridge, G. (2020) Chapter 21 Designing Event Experiences in Page, Stephen J., and Joanne Connell, eds. The Routledge handbook of events. 2^nd ed. Routledge, 2020. https://www.routledge.com/The-Routledge-Handbook-of-Events/Page-Connell/p/book/9780367236489

Benítez-Aurioles, B., Tussyadiah, I. (2020). What Airbnb does to the housing market. Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2020.103108

Choi, A., Berridge, G. and Kim, C., 2020. The Urban Museum as a Creative Tourism Attraction: London Museum Lates Visitor Motivation. Sustainability, 12(22), p.9382.

https://www.mdpi.com/2071-1050/12/22/9382

Ioannou, A., Tussyadiah, I., Miller, G. (2020). That's private! Understanding travelers' privacy concerns and online data disclosure. Journal of Travel Research. DOI: 10.1177/0047287520951642

Ioannou, A., Tussyadiah, I., Lu, Y. (2020). Privacy concerns and disclosure of biometric and behavioral data for travel. International Journal of Information Management, 54, 102122. DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102122

Li, H., Liu, H., Zhang, Z. (2020). Online persuasion of review emotional intensity: A text mining analysis of restaurant reviews. International Journal of Hospitality Management (Accepted).

Loureiro, S., Guerreiro, J., Tussyadiah, I. (2020). Artificial Intelligence in Business: State of the Art and Future Research Agenda. Journal of Business Research. DOI: https://doi.org/10.1016/j.jbusres.2020.11.001

Park, S., & Stangl, B. (2020). Augmented reality experiences and sensation seeking. Tourism Management, 77, 104023.

Scarles, C., Treharne, H., Casey, M., & Zainal Abidin, H. (2020). Micro-mobilities in curated spaces: agency, autonomy and dwelling in visitor experiences of augmented reality in arts and heritage. Mobilities, 15(6), 776-791, DOI: 10.1080/17450101.2020.1816439

Shin, H. S., & Kang, J. H. (2020). Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness. International Journal of Hospitality Management, 91, 102664. https://doi.org/10.1016/j.ijhm.2020.102664

Stangl, B., Ukpabi, D. C., & Park, S. (2020). Augmented Reality Applications: The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences. In Information and Communication Technologies in Tourism 2020 (pp. 181-191). Springer, Cham.

Stangl, B., Prayag, G., & Polster, L. (2020). Segmenting visitors’ motivation, price perceptions, willingness to pay and price sensitivity in a collaborative destination marketing effort. Current Issues in Tourism, 23(21), 2666-2682.

Stienmetz, J., Liu, A., Tussyadiah, I. (2020).  Impact of perceived peer-to-peer accommodation development on community residents’ well-being. Current Issues in Tourism. DOI: 10.1080/13683500.2020.1797644

Tuomi, A., Tussyadiah, I.P. (2020). Building the sociomateriality of food service. International Journal of Hospitality Management, 89, 102553. DOI: https://doi.org/10.1016/j.ijhm.2020.102553

Tuomi, A., Tussyadiah, I.P., Stienmetz, J. (2020). Applications and implications of service robots in hospitality. Cornell Hospitality Quarterly. DOI: https://doi.org/10.1177/1938965520923961

Tuomi, A., Tussyadiah, I., Ling, E.C., Miller, G., Lee, G. (2020). x=(tourism work) y=(sdg8) while y=true: automate(x). Annals of Tourism Research, 84, 102978. DOI: 10.1016/j.annals.2020.102978  

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research, 81. DOI: https://doi.org/10.1016/j.annals.2020.102883

Tussyadiah, I.P., Zach, F.J., Wang, J. (2020). Do travelers trust intelligent service robots? Annals of Tourism Research, 81. DOI:  https://doi.org/10.1016/j.annals.2020.102886

Xu, S., Martinez, L. R., & Smith, N. (2020). The effects of attractiveness, gender and self-esteem in service jobs. International Journal of Contemporary Hospitality Management, 32, 249-266.

Xu, S., Stienmetz, J., & Ashton, M. (Accepted). How will robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality  Management. Featured in SurreyNews, ScienceDaily, Hospitality&CateringNews,Metro, Guildford Dragon, AzoRobotics, NewsWise, Gadget, News8Plus.

Wu, S., Li, Y., Wood, E., Senaux, B. & Dai, G. (2020) Liminality and festivals—Insights from the East. Annals of Tourism Research, 80, 102810.

Yu, Y., Xu, S., Li, G, & Kong, H. (Accepted). Systematic review of research on abusive supervision in hospitality. International Journal of Contemporary Hospitality Management.

Zou, S., Tan K. P. S., Liu, H. & Li, X. (2020). Mobile versus PC: Does device type affect online survey response quality in tourism research? Current Issues of Tourism(Accepted).

Abidin, H.Z., Scarles, C. & Lundberg, C. (2019). Digital Collaboration: A Solution for Destinations, e-Review of Tourism Research.

Corrigan-Kavanagh, E., Scarles, C., Frohlich, D., Revill, G., Beynon, M., Van Duppen, J. (2019). Explorations on the future of the book from the Next Generation Paper Project. Publishing History.

Corrigan-Kavanagh, E., Scarles, C., Revill, G. (2019). Augmenting Travel Guides for Enriching Travel Experiences. e-Review of Tourism Research. 17, 344-348, Texas A&M Agrilife.

Frohlich, D., Corrigan-Kavanagh, E., Bober, M., Yuan, H., Sporea, R., Le Borgne, D., Scarles, C., Revill, G., van Duppen, J., Brown, A.W. & Beynon, M. (2019). The Cornwall a-book: An Augmented Travel Guide Using Next Generation Paper, Journal of Electronic Publishing, Vol.22(1), online:http://dx.doi.org/10.3998/3336451.0022.101.

Kastner, M., Stangl, B., & Schmidinger, G. (2019). Combining Data Sources and Capitalizing on Collaborations With Industry Partners to Investigate the Appropriateness of “Pay What You Want” for Heterogeneous Customer Groups. SAGE Publications Ltd.

Lund, F., Scarles, C. & Cohen, S. (2019). The brand value continuum: Countering co-destruction of destination branding in social media through storytelling. ,Journal of Travel Research. DOI: https://doi.org/10.1177%2F0047287519887234.

Park, S., Tussyadiah, I. (2019). How guests develop trust in hosts: An investigation of trust formation in P2P accommodation. Journal of Travel Research.  DOI: https://doi.org/10.1177/0047287519884654.

Siegel, L., Tussyadiah, I., Scarles, C. (2019). Does Social Media Help or Hurt Destinations? A Qualitative Case Study. e-Review of Tourism Research.

Stangl, B., Prayag, G., & Polster, L. (2019). Segmenting visitors’ motivation, price perceptions, willingness to pay and price sensitivity in a collaborative destination marketing effort. Current Issues in Tourism, 1-17.

Sun, H., Wu, S., Li, Y. & Dai, G. (2019). Tourist-to-tourist interaction at festivals: A grounded theory approach. Sustainability, 11(15), 4030. doi:10.3390/su11154030

Tussyadiah, I., Miller, G. (2019). Nudged by a robot: Responses to agency and feedback, Annals of Tourism Research. DOI: https://doi.org/10.1016/j.annals.2019.102752.

Tuomi, A., Tussyadiah, I.P., Stienmetz, J. (2019). Leveraging LEGO® Serious Play® to embrace AI and robots in tourism, Annals of Tourism Research, DOI: https://doi.org/10.1016/j.annals.2019.06.003.

Wong, I., Xu, S., Chan, G., & He, M. (2019). A cross-level investigation of the role of human resources practices: Does brand equity matter? Tourism Management, 75, 418-426.

Xu, S., & Cao, Z. (2019). Antecedents and outcomes of work-nonwork conflict in hospitality: A meta-analysis. International Journal of Contemporary Hospitality Management, 31, 3919-3942.

Xu, S. & Wang, J. (2019). Still waters stay put: Uncovering the effects of emotional variability using experience sampling methodology. Scandinavian Journal of Hospitality and Tourism, 19, 317-332.

Lundberg, C., Ziakas, V. (2018). Fantrepreneurs in the Sharing Economy: Co-Creating Neo-Tribal Events. Event Management, 22 (2), 287-301.

Lund, F., Cohen, S. & Scarles, C. (2018). The Power of Social Media Storytelling in Destination Branding, Destination Marketing and Management, Vol.8: 271-280. DOI: https://doi.org/10.1016/j.jdmm.2017.05.003.

Sporea, R., Le Borgne, B.H., Yrjana, S., Nordman, S., Ritvonen, T., Seisto, A., Revill, G., Bober, M., Brown, A., Scarles, C. & Frohlich, D. (2018). Next Generation Paper: an augmented book platform, Proc. SPIE 10738, Organic and Hybrid Sensors and Bioelectronics XI, 1073811 (14 September 2018).

Tussyadiah, I.P., Park, S. (2018). When Guests Trust Hosts for Their Words: Host Description and Trust in Sharing Economy. Tourism Management, 67, 261-272. DOI: 10.1016/j.tourman.2018.02.002.

Tussyadiah, I.P., Wang, D., Jung, T., tom Dieck, M.C. (2018). Virtual Reality, Presence and Attitude Change: Empirical Evidence from Tourism. Tourism Management, 66, 140-154. DOI: 10.1016/j.tourman.2017.12.003.

Tussyadiah, I.P., Jung, T., tom Dieck, M.C. (2018). Embodiment of Wearable Augmented Reality Technology in Tourism Experiences. Journal of Travel Research, 57(5), 597–611. DOI: 10.1177/0047287517709090.

Gkritzali, A. (2017). Online sentiment recovery during a destination crisis. Annals of Tourism Research, 66, 183-185. DOI: 10.1016/j.annals.2017.05.012.

Gkritzali, A., Gkritzali, D., Stavrou, V. (2017). Is Xenios Zeus Still Alive? Destination Image of Athens in the Years of Recession. Journal of Travel Research, 57(4), 540-554. DOI: 10.1177/0047287517705225.

Li, S., Li, H., Song, H., Lundberg, C., Shen, S. (2017). The Economic Impact of On-Screen Tourism: The Case of The Lord of the Rings and The Hobbit. Tourism Management, 60, 77-187. DOI: 10.1016/j.tourman.2016.11.023.

Lundberg, C., Ziakas, V., Morgan, N. (2017). Conceptualising on-screen tourism destination development. Tourist Studies, 18 (1).

Park, S., Tussyadiah, I.P. (2017). Multidimensional Facets of Perceived Risk in Mobile Travel Booking. Journal of Travel Research, 56(7), 854–867. DOI: 10.1177/0047287516675062.

Stangl. B., Prayag, G. (2017). Collaborative destination marketing and PWYW. Annals of Tourism Research. DOI: 10.1016/j.annals.2017.09.001.

This webinar delved into exploring ideas and solutions to support tourism, hospitality and event leaders to address how technology can help them solve the tough questions they are facing. Industry and academic speakers talked about how employers tackle the war on talent, how employee apps will evolve to become more engaged, and how artificial intelligence and robotics can be applied while considering mindfulness in technology-enhanced future of work.

Welcome and introduction by Brigitte Stangl (Acting Director of the Centre for Digital Transformation in the Visitor Economy, SHTM, University of Surrey):

• Michael Easton (EVP CitizenM rollout) on "Hyper Growth during Hyper Uncertainty"
• Tim P. Brown (Vice President, Global F&B Solution Engineering at Oracle) on "Point of Sale becomes Employee Point of Service"
• Tracy Xu (Senior Lecturer, SHTM, University of Surrey) on "How will service robots redefine leadership in hotel management?"
• Emily (Jintao) Ma (Professor, SHTM, University of Surrey) on "Working with service robots, implications in job design."
• Erin Ling (Lecturer in Artificial Intelligence (AI) and the Future of Work in the Surrey Institute for People-Centred AI and SHTM, University of Surrey) on "How will artificial intelligence impact the future of work?"
• Yao-Chin Wang (Assistant Professor in the Department of Tourism, Hospitality and Event Management at the University of Florida) on "Mindfulness in Technology-Enhanced Future of Work."

Q&A chaired by Iis Tussyadiah (Head of School, SHTM, University of Surrey).

As the coronavirus pandemic continues to have devastating impacts on destinations, governments and destinations have taken action to restore and invigorate the sector. This seminar drawing upon industry and academic insights aimed to consider what the impacts of the pandemic have been and how destinations are able to reposition visitor experiences during times of continued uncertainty whilst planning for the future.

Our panel of distinguished industry speakers included:

• Susan Deer, Director of Industry Relations, ABTA
• Richard Veal, MD, SimpleView
• Will Wright, co-founder, Destination Core.

Our panel of Surrey academic speakers included:

• Yoo Ri Kim
• Brigitte Stangl
• Husna Zainal Abidin.