Centre for Competitiveness of the Visitor Economy
We are addressing competitiveness issues in the visitor economy across firm, sector and destination levels.
Spotlight on our research
Our research has great impact, and we are proud to highlight our achievements through a series of short films, told by our research authors.
We aim to address equality and diversity in employment and conduct studies of future labour markets, productivity, career mobilities, skills, flexible employment and entrepreneurial migration, while examining other aspects of competitiveness at both firm and destination levels, such as advances in destination branding, visitor satisfaction, innovation, revenue management, and risk and disaster impacts.
We also aim to maintain our world-leading position in demand-forecasting research, which provides a scientific foundation to support businesses’ and governments’ decision making to improve their competitiveness.
Our research focuses on four key themes:
Economic modelling and forecasting
Research theme lead: Dr Jason Chen
This research theme focuses on developing and applying cutting-edge methods in economic analysis and forecasting in the context of tourism, hospitality, transport and events. Members of this theme work on a wide range of areas such as tourism demand, economic impact of the Visitor Economy, firm performance, productivity and tourism competitiveness while pushing the boundaries of econometric, time series and spatial economic modelling and forecasting techniques.
Innovation, entrepreneurship, risk and uncertainty
Research theme lead: Professor Allan Williams
Innovation and entrepreneurship are at the core of this theme. Research on innovation focusses on the process of innovation in the firm, paying particular attention to knowledge and uncertainty, but also addressing the role of innovation in policy areas such as sustainability as well as in academia. Innovation research is strongly linked to investigations of entrepreneurship in the public, private, and third sectors, with gender and migration being important lines of research. Investigations of risk and uncertainty also extend beyond the firm to the analysis of consumer preferences and behaviour.
Future of work and labour mobility
Research theme lead: Dr Tracy Xu
Future of work and labour mobilities are at the core of this theme. Members of this theme investigate labour productivity and wellbeing, migration, gender issues, and technology-enhanced employability of future workforce in the visitor economy. This theme supports research on how work in the visitor economy is changing, the internal and external forces that support the change, and their implications on organisational performance, employee wellbeing and dignity.
Visitor decision-making, behaviour and destination marketing
Research theme lead: Dr Marion Karl
This theme of research focuses on the consumer behaviour side of competitiveness. Research from this theme includes topics such as tourists’ and visitors’ decision-making, tourism experiences, destination choice and influencing factors, tourist and visitor behaviour, or visitor attraction and destination marketing as well as management.
Covid-19 research in hospitality and tourism
Our research aims to understand the needs and requirements of businesses and travellers to be able to return to a new normality when it comes to travelling and the prosperity of businesses.
Adam, I., Dayour, F., & Kimbu, A. N. (2023). Crisis-induced financial anxiety, social support, socio-psychological wellbeing, and commitment to work in the tourism sector. Development Southern Africa, 1–24. https://doi.org/10.1080/0376835x.2023.2165042
Choi, S., Yeon, J., Hyoung Ju Song, & Hu, J. (2023). Information technology as a buffer against COVID-19. Annals of Tourism Research, 98, 103527–103527. https://doi.org/10.1016/j.annals.2022.103527
Duan, B., Dai, J., & Ma, E. (2023). Winter Sports Mega-Event Destination Experience: An Experience Economy Model Perspective During the Post-COVID-19 Pandemic. Sport and Tourism (New Perspectives in Tourism and Hospitality Management), Emerald Publishing Limited, Bingley, pp. 79-94. https://doi.org/10.1108/978-1-83753-240-720231005
Duan, B., Ma, E., & Arcordia, C. (2023) Conceptualising the Health-related Values Within Wine Tourism. Journal of Vocation Marketing. https://doi.org/10.1177/13567667231192788
Foong, J. J., O’Connell, J. F., Warnock-Smith, D., & Efthymiou, M. (2023). A product and organisational architecture analysis of the performance of Southeast Asian airlines. Journal of Air Transport Management, 107, 102358. https://doi.org/10.1016/j.jairtraman.2023.102358
Graham, A., Warnock-Smith, D., O’Connell, J. F., Efthymiou, M., & Zheng, X. (2023). Market Developments on Chinese International Air Passenger Markets in Light of COVID-19 Policy Measures. Sustainability, 15(2), 1525. https://doi.org/10.3390/su15021525
Hakan Sezerel, Viachaslau Filimonau, Ashton, M., & Xu, S. (2023). “Preducing” food waste in multiple cultural realms. International Journal of Gastronomy and Food Science, 100745–100745. https://doi.org/10.1016/j.ijgfs.2023.100745
Hoy, L., Stangl, B., & Morgan, N. (2023). Dog Guardians’ Subjective Well-Being During Times of Stress and Crisis: A Diary Study of Affect During COVID-19. People and Animals: The International Journal of Research and Practice, 6(1). https://docs.lib.purdue.edu/paij/vol6/iss1/6/
Hsiao, A., Reid, S., Ma, E., Manfreda, A., & Xu, J. (2023). A social exchange perspective on boosting customer loyalty through culturally competent servers. Journal of Hospitality Marketing and Management. https://doi.org/10.1080/19368623.2023.2184439
Huang, G. I., Karl, M., Wong, I. A., & Law, R. (2023). Tourism destination research from 2000 to 2020: A systematic narrative review in conjunction with bibliographic mapping analysis. Tourism Management, 95, 104686. https://doi.org/10.1016/j.tourman.2022.104686
Ibrahim, M. N., Kimbu, A. N., & Ribeiro, M. A. (2023). Recontextualising the determinants of external CSR in the services industry: A cross-cultural study. Tourism Management, 95, 104690. https://doi.org/10.1016/j.tourman.2022.104690
Karl, M., Kock, F., Bauer, A., Ritchie, B., Assaf, A. (2023). When the Future is Now: An Experimental Study on the Role of Future Thinking and Affective Forecasting in Accommodation Decision-Making. Journal of Travel Research, 004728752211098. https://doi.org/10.1177/00472875221109825
Kim, B., Yu, H., Huang, Y., & Lee, S. (2023). Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate. International Journal of Hospitality Management, 113, 103522. https://doi.org/10.1016/j.ijhm.2023.103522
Kim, M. (Sunny), Baker, M. A., & Ma, E. (2023). From customers’ fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management, 96, 104695. https://doi.org/10.1016/j.tourman.2022.104695
Kim, M. (Sunny), Ma, E., & Wang, L. (2023). Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry. International Journal of Hospitality Management, 108, 103356. https://doi.org/10.1016/j.ijhm.2022.103356
Kock, F., Assaf, A. G., Tsionas, M., Josiassen, A., & Karl, M. (2023). Do Tourists stand by the Tourism Industry? Examining Solidarity During and After a Pandemic. Journal of Travel Research, 004728752311649. https://doi.org/10.1177/00472875231164975
Lee, S., Liu, B., Jung, S., & Kim, B. (2023). The effect of vaccination during the COVID-19 for the restaurant industry. International Journal of Hospitality Management, 110, 103451. https://doi.org/10.1016/j.ijhm.2023.103451
Li, H., Wang, Q., Li, G., & Cai, D. (2023). Do looks matter for hosts on the peer-to-peer sharing accommodation market? Annals of Tourism Research, 98, 103510. https://doi.org/10.1016/j.annals.2022.103510
Lin, G., Lin, M., & Song, H. (2023). An Assessment of Prospect Theory in Tourism Decision-Making Research. Journal of Travel Research, 004728752311716-004728752311716. https://doi.org/10.1177/00472875231171673
Lin, V. S., F. Jiang, G. Li and Y. Qin (2023). Impacts of risk aversion on tourism consumption: A hierarchical age-period-cohort analysis. Annals of Tourism Research, 101, 103607. DOI: https://doi.org/10.1016/j.annals.2023.103607.
Lippitt, P., Itani, N., O’Connell, J. F., Warnock-Smith, D., & Efthymiou, M. (2023). Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability, 15(8), 6578. https://doi.org/10.3390/su15086578
Liu, A. T., Williams, A. M., Liu, A., Kim, Y. R., & Lin, P. M. C. (2023). A Systematic Analysis of Diaspora Tourism: Geographical Perspectives and Superdiversity. Journal of Hospitality & Tourism Research, 109634802311525. https://doi.org/10.1177/10963480231152571
Liu, A., Ma, E., Qu, H., & Wei, W. (2023). From bystanders to actioners: A tri-theoretical exploration of residents’ roles in tourist PEBs. Journal of Destination Marketing and Management , 28, 100778. https://doi.org/10.1016/j.jdmm.2023.100778
Liu, A., Ma, E., Wang, Y.-C., Shi (Tracy) Xu, & Grillo, T. (2023). AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-10-2022-1243
Liu, X., Liu, A., Chen, J. L., & Li, G. (2023). Impact of decomposition on time series bagging forecasting performance. Tourism Management, 97, 104725. https://doi.org/10.1016/j.tourman.2023.104725
Madera, J. M., Yang, W., Wu, L., Ma, E. & Xu, S. (2023). Diversity and inclusion in hospitality and tourism: bridging the gap between employee and customer perspectives. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-04-2023-0450
Makkonen, T. and Williams, A. M. (2023) Cross-border regional innovation system failures: a tourism perspective. Annals of Tourism Research in press
Muharam, I. N., Tussyadiah, I. P., & Kimbu, A. N. (2023). A theoretical model of user acceptance of blockchain-based peer-to-peer accommodation. Current Issues in Tourism, 1–18. https://doi.org/10.1080/13683500.2022.2164485
Pham, L. L. D., Eves, A., & Wang, X. L. (2023). Understanding tourists’ consumption emotions in street food experiences. Journal of Hospitality and Tourism Management, 54, 392–403. https://doi.org/10.1016/j.jhtm.2023.01.009
Qin, F., J. Liu and G. Li (2023). Accounting for tourism carbon emissions: A consumption stripping perspective based on the tourism satellite account. Tourism Economics, https://doi-org.surrey.idm.oclc.org/10.1177/13548166231175378.
Smith, N. A., Martinez, L. R., Xu, S. (Tracy), Mattila, A., & Gao, L. Y. (2023). Employing the houseless as corporate social responsibility. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-05-2022-0649
Smith, W. E., de Jong, A., Cohen, S., & Kimbu, A. N. (2023). “Creamy and seductive”: Gender surveillance in flight attendant work. Annals of Tourism Research, 98, 103507. https://doi.org/10.1016/j.annals.2022.103507
Stangl, B., Kastner, M., Sang Won Park, & Ukpabi, D. C. (2023). Internet addiction continuum and its moderating effect on augmented reality application experiences: digital natives versus older users. Journal of Travel & Tourism Marketing , 40(1), 1–17. https://doi.org/10.1080/10548408.2023.2199776
Wood, E. H., Kinnunen, M., Moss, J., & Li, Y. (2023). Shared Festival Tourism Experiences: The Power and Purpose of Remembering Together. Journal of Travel Research, 004728752311585. https://doi.org/10.1177/00472875231158591
Wu, S., Li, Y., Fang, C., & Ju, P. (2023). Energy Literacy of Residents and Sustainable Tourism Interaction in Ethnic Tourism: A Study of the Longji Terraces in Guilin, China. Energies, 16(1), 259. https://doi.org/10.3390/en16010259
Xu, J., Hsiao, A., Reid, S., & Ma, E. (2023). Working with service robots? A systematic literature review of hospitality employees’ perspectives. 113, 103523–103523. https://doi.org/10.1016/j.ijhm.2023.103523
Yu, Y. S. T. Xu and G. Li (2023). Abusive supervision and emotional labour on a daily basis: The role of employee mindfulness. Tourism Management, 96, 104719. DOI: https://doi.org/10.1016/j.tourman.2023.104719.
Figueroa-Domecq, C., de Jong, A., Kimbu, A. N., & Williams, A. M. (2022). Financing tourism entrepreneurship: a gender perspective on the reproduction of inequalities. Journal of Sustainable Tourism, 1–21. https://doi.org/10.1080/09669582.2022.2130338
Huang, Y., Ma, E., & Yen, T.-H. (2022). Generation Z diners’ moral judgements of restaurant food waste in the United States: a qualitative inquiry. Journal of Sustainable Tourism, 1–20. https://doi.org/10.1080/09669582.2022.2150861
Jephcote, C., Williams, A. M., Li, G., & Janta, H. (2022). Return migration and employment mobility: a pan-European analysis. Journal of Ethnic and Migration Studies, 1–25. https://doi.org/10.1080/1369183x.2022.2142104
Kayid, A. L., W., Jin, Z., Priporas, C.-V., & Ramakrishnan, S. (2022). Defining family business efficacy: An exploratory study. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2021.11.081
Lee, S., Yeon, J., & Song, H. J. (2022). Current status and future perspective of the link of corporate social responsibility–corporate financial performance in the tourism and hospitality industry. Tourism Economics, 135481662211405. https://doi.org/10.1177/13548166221140505
Li, H. B. X. B. Yu, G. Li and H. Cao (2022). Restaurant survival prediction using customer-generated content: An aspect-based sentiment analysis of online reviews. Tourism Management. https://doi.org/10.1016/j.tourman.2022.104707
Li, Y., Xu, S. (Tracy), Yu, Y., & Meadows, R. (2022). The well-being of gig workers in the sharing economy during COVID-19. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-01-2022-0064
Ma, E., Yang, H., Wang, Y.-C., & Song, H. (2022). Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. Tourism Management, 93, 104610. https://doi.org/10.1016/j.tourman.2022.104610
Song, H., & Lin, G. (2022). A behavioral economics approach to hospitality and tourism research. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-05-2022-0634
Song, H., Wang, Y-C., Yang, H., & Ma, E. (2022). Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management 106, 103301. https://doi.org/10.1016/j.ijhm.2022.103301
Cohen, S., Liu, H., Hanna, P., Hopkins, D., Higham, J., & Gössling, S. (2022). The rich kids of Instagram: Luxury travel, transport modes, and desire. Journal of Travel Research, 61(7), 1479-1494. https://doi.org/10.1177/00472875211037
Efthymiou, M., McCarthy, K., Markou, C., & O’Connell, J. F. (2022). An exploratory research on blockchain in aviation: the case of maintenance, repair and overhaul (MRO) organizations. Sustainability, 14(5), 2643. https://doi.org/10.3390/su14052643
Hu, R., Li, G., & Chen, J. L. (2022). Emerging Research Trends on Residents’ Quality of Life in the Context of Tourism Development. Journal of Hospitality & Tourism Research, 10963480221081382. https://doi.org/10.1177/10963480221081382
Humbracht, M., Cohen, S., & (2022). Aspirational intimacy in visiting friends and relatives. Annals of Tourism Research, 94, 103403. https://doi.org/10.1016/j.annals.2022.103403
Humbracht, M., Williams, A. & Cohen, S. (2022). Cruel (Im)mobilities and the Nearly Utopian Intimacies of Italian Migrants’ Personal Relationships. In: Global networks : a journal of transnational affairs Wiley. https://doi.org/10.1111/glob.12401
Jang, S., & Lee, S. (2022). Impact of corporate social (ir) responsibility on volume and valence of online employee reviews: Evidence from the tourism and hospitality industry. Tourism Management, 91, 104501. https://doi.org/10.1016/j.tourman.2022.104501
Ji, M., Guo, W., Chen, Z., & Morgan, N. (2022). Managing tourist congestion: insights from Chinese package tours to the UK and Ireland. Current Issues in Tourism, 1-20. https://doi.org/10.1080/13683500.2022.2037525
Kılınç, N., Williams, A. M., & Hanna, P. (2022). From “inbetweeners” to ‘transcultural mediators’: Turkish-German second-generation’s narratives of ‘return'migration, third spaces and re-invention of the self. Ethnic and Racial Studies, 1-23. https://doi.org/10.1080/01419870.2022.2039400
Kim, B., & Lee, S. (2022). The impact of celebrity CEOs on restaurant firm performance: The moderating role of environmental dynamism. Journal of Business Research,139, 869-880. https://doi.org/10.1016/j.jbusres.2021.10.031
Kim, Y. R., Liu, A., Stienmetz, J., & Chen, Y. (2022). Visitor flow spillover effects on attraction demand: A spatial econometric model with multisource data. Tourism Management, 88, 104432. https://doi.org/10.1016/j.tourman.2021.104432
Albert Kimbu, Booyens, I., & Winchenbach, A. (2022). Livelihood diversification through tourism: identity, well-being, and potential in rural coastal communities. Tourism review international, 26(1), 25-40. https://doi.org/10.3727/154427221X16245632411854
Li, H., Ji, H., Liu, H., Cai, D., & Gao, H. (2022). Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms. Tourism Management, 92, 104559. https://doi.org/10.1016/j.tourman.2022.104559
Lin, V. S., Qin, Y., Li, G., & Jiang, F. (2022). Multiple effects of “distance” on domestic tourism demand: A comparison before and after the emergence of COVID-19. Annals of Tourism Research, 95, 103440. https://doi.org/10.1016/j.annals.2022.103440
Liu, A., Kim, Y. R., & Song, H. (2022). Toward an accurate assessment of tourism economic impact: A systematic literature review. Annals of Tourism Research Empirical Insights, 3(2), 100054. https://doi.org/10.1016/j.annale.2022.100054
Liu, C., Williams, A. M., & Li, G. (2022). Knowledge management practices of tourism consultants: A project ecology perspective. Tourism Management, 91, 104491. https://doi.org/10.1016/j.tourman.2022.104491
Liu, H., Feng, S., & Hu, X. S. (2022). Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention. International journal of hospitality management, 102, 103179. https://doi.org/10.1016/j.ijhm.2022.103179
Ma, E., Du, J., Xu, S. T., Wang, Y. C., & Lin, X. (2022). When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory. International Journal of Hospitality Management, 107, 103326. https://doi.org/10.1016/j.ijhm.2022.103326
Ma, E., Wang, Y., Xu, S., & Wang, D. (2022). Clarifying the Multi-Order Multidimensional Structure of Organizational Citizenship Behavior: A Cross-Cultural Validation. Journal of Hospitality and Tourism Management, 50, 83-92. https://doi.org/10.1016/j.jhtm.2021.12.008
Njoya, E. T., Efthymiou, M., Nikitas, A., & O’Connell, J. F. (2022). The Effects of Diminished Tourism Arrivals and Expenditures Caused by Terrorism and Political Unrest on the Kenyan Economy. Economies, 10(8), 191. https://doi.org/10.3390/economies10080191
Nicolau, J. L., Shin, H., Kim, B., & O’Connell, J. F. (2022). The impact of loss aversion and diminishing sensitivity on airline revenue: Price sensitivity in cabin classes. Journal of Travel Research, 00472875221093014. https://doi.org/10.1177/00472875221093014
Park, S., Kim, Y. R., & Ho, C. S. T. (2022). Analysis of travel mobility under Covid-19: application of network science. Journal of Travel & Tourism Marketing, 39(3), 335-352. https://doi.org/10.1080/10548408.2022.2089954
Rattrie, L., Kittler, M.G., Cohen, S., & Chen, J. L. (2022). Does Job Demands-Resources Theory work for international business travel?. Journal of Transport & Health, 26, 101366. https://doi.org/10.1016/j.jth.2022.101366
Reardon, E. (2022). The economics of quality management in the Irish hotel industry. European Journal of Tourism Research, 31, 3118-3118. https://doi.org/10.54055/ejtr.v31i.2498
Smith, N., Martinez, L., Xu, S. & Waterbury, C. (2022). Providing positive individuating information to reduce stereotype-based negativity in service encounters. Cornell Hospitality Quarterly. Accepted. https://doi.org/10.1177/19389655221127263
Soliman, A., O’Connell, J. F., & Tamaddoni-Nezhad, A. (2022). A data-driven approach for characterising revenues of South-Asian long-haul low-cost carriers per equivalent flight capacity per block hour. Journal of Air Transport Management, 103, 102242. https://doi.org/10.1016/j.jairtraman.2022.102242
Song, H., Li, G., & Cai, Y. (2022). Tourism forecasting competition in the time of COVID-19: An assessment of ex ante forecasts. Annals of Tourism Research, 96, 103445. https://doi.org/10.1016/j.annals.2022.103445
Tiwasing, P., Kim, Y. R., & Sawang, S. (2022). The interplay between digital social capital and family-owned SME performance: A study of social media business networks, Journal of Family Business Management. https://doi.org/10.1108/JFBM-07-2022-0103
Williams, A. M., Chen, J. L., Li, G., & Baláž, V. (2022). Risk, uncertainty and ambiguity amid Covid-19: A multi-national analysis of international travel intentions. Annals of Tourism Research, 92, 103346. https://doi.org/10.1016/j.annals.2021.103346
Wu, D. C., Cao, C., Liu, W., & Chen, J. L. (2022). Impact of domestic tourism on economy under COVID-19: The perspective of tourism satellite accounts. Annals of Tourism Research Empirical Insights, 3(2), 100055. https://doi.org/10.1016/j.annale.2022.100055
Xu, S. T., Wang, Y. C., & Ma, E. (2022). A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-11-2021-1409
Xu, S., Wong, I. A., He, M., Lin, Z., & Xie, X. (2022). The intersection of parental support and abusive supervision: A multi-wave design. Journal of Hospitality and Tourism Management, 51, 377-386. https://doi.org/10.1016/j.jhtm.2022.04.006
Yu, X., Xu, S., & Ashton, M. (2022). Antecedents and outcomes of artificial intelligence adoption and application in the workplace: the socio-technical system theory perspective. Information Technology & People. https://doi.org/10.1108/ITP-04-2021-0254
Yu, Y., Li, Y., Xu, S.,* & Li, G. (2022). It’s not just the victims: Bystanders’ emotional and behavioural reactions towards abusive supervision. Tourism Management, 91, 104506. https://doi.org/10.1016/j.tourman.2022.104506
Zhang, C. X., Yankholmes, A., & Morgan, N. (2022). Promoting postcolonial destinations: Paradoxical relations between decolonization and ‘East meets West’. Tourism Management, 90, 104458. https://doi.org/10.1016/j.tourman.2021.104458
Zhang, W., Williams, A. M., Li, G., & Liu, A. (2022). Entrepreneurial responses to uncertainties during the COVID-19 recovery: A longitudinal study of B&Bs in Zhangjiajie, China. Tourism Management, 91, 104525. https://doi.org/10.1016/j.tourman.2022.104525
Akyildirim, E., Corbet, S., O’Connell, J.F., Sensoy, A., (2021). The influence of aviation disasters on engine manufacturers: An analysis of financial and reputational contagion risks, 74, 101630
Balaz, V., Nezinsky, E., Williams, A.M. (2021). Terrorism, migrant crisis and attitudes towards immigrants from outside of the European Union. Population Space and Place 2021: e2424, 1-21. DOI: 10.1002/psp.2424
Chen, Y., Dai, Y., Liu, A., Liu, W., & Jia, L. (2021). Can the COVID-19 risk perception affect tourists’ responsible behavior intention: an application of the structural equation model. Journal of Sustainable Tourism, 1-20.
Corbet, S., Efthymiou, M., Lucey, B., O'Connell, J.F., (2021). When lightning strikes twice: The tragedy-induced demise and attempted corporate resuscitation of Malaysia airlines. Annals of Tourism Research, 87, 103109
Eckardt, C., Kimbu, A. N., & Font, X. (2021). Operationalising sustainability in volunteer tourism by power-sharing with the receiving organisation. Tourism Recreation Research, 1-11. https://doi.org/10.1080/02508281.2021.2002097
Efthymiou, M., Usher, D., O’Connell, J.F., Warnock-Smith, D., Conyngham, G., (2021). The factors influencing entry level airline pilot retention: An empirical study of Ryanair. Journal of Air Transport Management, 91, 101997
Efthymiou, M., Whiston, S., O'Connell, J.F., Brown, G.D., (2021). Flight Crew evaluation of the Flight Time Limitations Regulation. Case Studies on Transport Policy.
Janta, H., Jephcote, C., Williams, A. M., & Li, G. (2021). Returned migrants acquisition of competences: the contingencies of space and time. Journal of ethnic and migration studies, 47(8), 1740-1757. https://doi.org/10.1080/1369183X.2019.1679408
Jiao, X., Chen, J. L., & Li, G. (2021). Forecasting tourism demand: Developing a general nesting spatiotemporal model. Annals of Tourism Research, 90, 103277. https://doi.org/10.1016/j.annals.2021.103277
Jolly, P., Van Hoof, H., Kim, B., Chen, F., Duran, M.E., Navas, A.C., Maldonado, G., Valle, J.G. (2021). Cultural Looseness and Tightness (CLT): A Study of Cultural Looseness and Tightness in the context of Latin America, PLoS ONE 16(1): e0246064. https://doi.org/10.1371/journal.pone.0246064
Kimbu, A.N., Ramakrishnan, S., Kim, Y. R., Saha, P. (2021). Engaging New Travel Audiences: Understanding the UK BAME Travellers' Decision-Making Process. University of Surrey in collaboration with Women in travel CIC. https://www.womenintravelcic.com/wp-content/uploads/2021/11/WiT-Report-D5-ES.pdf
Kimbu, A.N., de Jong, A., Adam, I., Ribeiro, A.M., Adeola, O., Afenyo-Agbe, E., & Figueroa-Domecq, C. (2021). Recontextualising gender in entrepreneurial leadership. Annals of Tourism Research, 88C.
Kimbu, A. N., Adam, I., Dayour, F., & de Jong, A. (2021). COVID-19-induced redundancy and socio-psychological well-being of tourism employees: Implications for organizational recovery in a resource-scarce context. Journal of Travel Research, 00472875211054571. https://doi.org/10.1177/00472875211054571
Kim, Y. R. and Lin, S. (2021) ‘The non-linear relationship between brand diversification and hotel owner performance: the roles of ownership structure and location as moderators’, Journal of Hospitality and Tourism Management, 49, pp. 235–243. doi: 10.1016/J.JHTM.2021.09.017.
Kim, Y. R., Liu, A., Stienmetz, J. and Chen, Y. (2021) ‘Visitor flow spillover effects on attraction demand: A spatial econometric model with multisource data’, Tourism Management, 88, p. 104432. doi: 10.1016/J.TOURMAN.2021.104432.
Kim, B., & Lee, S. (2021). The impact of celebrity CEOs on restaurant firm performance: The moderating role of environmental dynamism. Journal of Business Research,139, 869-880. https://doi.org/10.1016/j.jbusres.2021.10.031
Lee, P., Xu, S., Yang, W. (2021). Is career adaptability a double-edged sword? The impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic. International Journal of Hospitality Management.
Liu, A., Vici, L., Ramos, V., Giannoni, S., & Blake, A. (2021). Visitor arrivals forecasts amid COVID-19: A perspective from the Europe team. Annals of Tourism Research, 88, https://doi.org/10.1016/j.annals.2021.103182
Liu, A., Kim, Y. R. and O’Connell, J. F. (2021). ‘COVID-19 AND THE AVIATION INDUSTRY: The Interrelationship between the Spread of the COVID-19 Pandemic and the Frequency of Flights on the EU Market’, Annals of Tourism Research, p. 103298. doi: 10.1016/J.ANNALS.2021.103298.
Liu, A., Kim, Y. R., & O'Connell, J. F. (2021). COVID-19 and the aviation industry: The interrelationship between the spread of the COVID-19 pandemic and the frequency of flights on the EU market. Annals of Tourism Research, 91, 103298. https://doi.org/10.1016/j.annals.2021.103298
Liu, H., Liu, Y., Wen, L. and Li, G. (2021). Tourism Demand Nowcasting Using a LASSO-MIDAS Model. International Journal of Contemporary Hospitality Management, 33(6), 1922-1949. DOI: 10.1108/IJCHM-06-2020-0589.
Qiu, R. T., Liu, A., Stienmetz, J. L., & Yu, Y. (2021). Timing matters: crisis severity and occupancy rate forecasts in social unrest periods. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-06-2020-0629
Ribeiro, A.M., Adam, I., Kimbu, A.N., Afenyo-Agbe, E., Adeola, O., Figueroa-Domecq, C., & de Jong, A. (2021). Women entrepreneurship orientation, networks and firm performance in the tourism industry in resource-scarce contexts. Tourism Management, 86
Rodríguez Sánchez, I., Mantecón, A., Williams, A. M., Makkonen, T., & Kim, Y. R. (2021). Originality: The Holy Grail of Tourism Research. Journal of Travel Research. https://doi.org/10.1177/00472875211033343
Rodriguez, I. (2021). Letter from Isabel Rodriguez. In A. Correia and S. Dolnicar (Eds.). Women’s Voices in Tourism Research. Brisbane: The University of Queensland. DOI: https://doi.org/10.14264/817f87d
Shaw, M., Tiernan, S., O’Connell, J.F., Warnock-Smith, D., Efthymiou, M., (2021). Third party ancillary revenues in the airline sector: An exploratory study. Journal of Air Transport Management, 90, 101936
Smith, W., Cohen, S. Kimbu, A.N. & de Jong, A. (2021). Reshaping Gender in Aviation Employment. Annals of Tourism Research, 89.
Wang, Y., Xu, S., Ma, E. (Accepted). Serve perfectly, being happier: A perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being. International Journal of Hospitality Management.
Warnock-Smith, D., Graham, A., O'Connell, J. F., Efthymiou, M. (2021). Impact of COVID-19 on air transport passenger markets: Examining evidence from the Chinese market. Journal of Air Transport Management, 94, 102085.
Williams, A. M. (2021). Human mobililty and tourism development: a complex knot of enfolded mobilities, in Dieke, P. U. C., King, B. E. M. and Sharpley, R. A. J. (eds) Tourism in Development: Reflective Essays, Wallingford: CABI
Xiang, C.H. and Wang, X.L. (2021) China Ready: Chinese for Hospitality and Tourism. Routledge: Abington, Oxford.
Xu, S., Martinez, L. R., & Van Hoof, H. (Accepted). How team emotions impact individual employee strain before, during, and after a stressful event: A latent growth curve modeling approach. Cornell Hospitality Quarterly.
Xu, S., Lin, Z., He, M., & Wong, I. A. The perils of hospitality internship: A growth curve approach to job motivation change. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2021-1525
Xu, S., Murrell, G., Golding, S. E., Brockett, B. F., Gatersleben, B., Scarles, C., White, E., Willies, C., & Wyles, K. J. (2021). # Springwatch# WildMorningswithChris: Engaging with Nature via Social Media and Wellbeing During the COVID-19 Lockdown. Frontiers in Psychology, 4259. https://doi.org/10.3389/fpsyg.2021.701769
Akyildirim, E., Corbet, S., Efthymiou, M., Guiomar, C., O'Connell, J.F., Sensoy, A. (2020). The financial market effects of international aviation disasters. International Review of Financial Analysis, 69, 101468.
Baldwin, J, Haven-Tang, C., Gill, S. Morgan, N., and Pritchard, A. Using the Perceptual Experience Lab (PEL) to simulate tourism environments for hedonic wellbeing, Journal of Information Technology & Tourism, 1-23.
Dayour, F., Adongo, A.C., & Kimbu, N.A. (2020). Insurance uptake among small and medium-sized tourism and hospitality enterprises in a resource-scarce environment. Tourism Management Perspectives, Volume 34. https://doi.org/10.1016/j.tmp.2020.100674
Figueroa-Domecq, C., Kimbu, A., de Jong, A., & Williams, A.M. (2020): Sustainability through the tourism entrepreneurship journey: a gender perspective, Journal of Sustainable Tourism, DOI: 10.1080/09669582.2020.1831001
Finniear, J., Morgan, N., Chambers, D. and Munar, A. (2020) Gender-Based Harassment in Academia: Organisational Collusion, Coercion and Compliance, pp. 30-44 in Paola Vizcaino-Suárez, Heather Jefferies and Claudia Eger (Eds.), Gender-Based Harassment in Tourism, Wallingford: CABI.
Huijuan, Y., O’Connell, J.F. (2020). Short-term carbon emissions forecast for aviation industry in Shanghai. Journal of Cleaner Production, 275, 122734
Kimbu, N.A. & Tichaawa, T.M. (2020) Determinants of impact investing for tourism development in emerging destinations of sub-Saharan Africa, Development Southern Africa, DOI: 10.1080/0376835X.2020.1724530
Li. H., Qi, R., Liu, H., Meng, F., & Zhang, Z. (2020). Can time soften your opinion? The impact of review temporal distance on restaurant evaluation conformity. International Journal of Hospitality Management, 92, https://doi.org/10.1016/j.ijhm.2020.102729.
Lin, S., Y. Qin, G. Li and J. Wu (2020). Determinants of Chinese households’ tourism consumption: Evidence from China Family Panel Studies. International Journal of Tourism Research.
Lin, S., & Kim, Y. R. (2020). Diversification strategies and failure rates in the Texas lodging industry: Franchised versus company-operated hotels. International Journal of Hospitality Management, 88, p. 102525. doi: 10.1016/j.ijhm.2020.102525.
Lin Shih‐Chuan, Kim Yoo Ri (2020) Heterogeneous effects of hotel ownership structure changes on localized market competition using multilevel mixed‐effect analyses, In: Managerial and Decision Economics pp. 1-13. DOI: 10.1002/mde.3274.
Liu, H. & Li, X. (2020). How travel earns us bragging rights: A qualitative inquiry and conceptualization of travel bragging rights. Journal of Travel Research, DOI: 10.1177/0047287520964599.
Lund, N. F. & Kimbu, A. (2020) Applying the Hollywood scriptwriting formula to destination branding. Current Issues in Tourism, DOI: 10.1080/13683500.2020.1739005
Ma, E., Wu, L., Yang, W., & Xu, S. (Accepted). Hotel work-family support policies and employees' needs, concerns and challenges—the case of working mothers' maternity leave experience. Tourism Management.
Morgan, N., Finniear, J., and Sie, L. (2020) Social Tourism in Later Life, in McCabe, S. and Diekmann, A. (Eds.), Social Tourism Handbook, Edward Elgar: Oxford.
O'Connell, J. F., Avellana, R. M., Warnock-Smith, D., & Efthymiou, M. (2020). Evaluating drivers of profitability for airlines in Latin America: A case study of Copa Airlines. Journal of Air Transport Management, 84. https://doi.org/10.1016/j.jairtraman.2019.101727
Tiwasing Pattanapong, Kim Yoo Ri, Akinremi Temitope (2020) Spatial disparities in SME productivity: evidence from the service sector in England, In: Regional Studies, Regional Science7(1) pp. 589-602. DOI: 10.1080/21681376.2020.1854111.
van der Rest, J.P., Sears, A., Miao, L. and Wang, X.L. (2020) A note on the future of personalized pricing: cause for concern. Journal of Revenue and Pricing Management, 19(2), 113-118.
van der Rest, J., Wang, L., & Miao, L. (2020). Ethical concerns and legal challenges in revenue and pricing management. Journal of Revenue Pricing Management, 19, 83–84. https://doi.org/10.1057/s41272-020-00239-1
Williams, A. M. & Hall, M. (2020) Tourism and Innovation, second edition, Abingdon, UK: Routledge.
Williams, A. M., & Balaz, V. (2020) Tourism and trust: theoretical reflections, Jourrnal of Travel Research DOI: 10.1177/0047287520961177
Xu, S., Cao, Z., & Huo, Y. (Accepted). Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis. Tourism Management.
Xu, S., Stienmetz, J., & Ashton, M. (2020). How will robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality Management, 32(6), 2217-2237.
Yang, Y., Liu, H., & Chen, X. (2020). COVID-19 and restaurant demand: Early effects of the pandemic and stay-at-home orders. International Journal of Contemporary Hospitality Management.
Yu, Y., Xu, S., Li, G., & Shi, D. (2020). Applications of the experience sampling method: a research agenda for hospitality management, International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-04-2019-0362
Yu, Y., Xu, S., Li, G, & Kong, H. (2020). Systematic review of research on abusive supervision in hospitality. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2019-1004
Zhang, K., Y. Hou and G. Li (2020). Threat of Infectious Disease during an Outbreak: Influence on Tourists’ Emotional Responses to Disadvantaged Price Inequality. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2020.102993
Altinay, L., Song, H., Madanoglu, M. and Wang, X.L. (2019). The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being, International Journal of Hospitality Management. Vol. 78, p223-233.
Corbet, S., O’Connell, John F., Efthymiou, M., Guiomard, C., Lucey, B. (2019). The Impact of terrorism on European tourism, Annals of Tourism Research, 75, 1-17
Baláž , V., Williams, A. M., Moravčíková , K., & Chrančoková, M. (2019). What Competences, Which migrants? Tacit and Explicit Knowledge Acquired via Migration, Journal of Ethnic and Migration Studies doi.org/10.1080/1369183X.2019.1679409
Dayour F., Park, S. & Kimbu A.N. (2019). Backpackers’ perceived risks towards smartphone usage and risk reduction strategies: A mixed methods study. Tourism Management, 62, pp 52-68.
Janta, H., Jephcote, C., Williams, A. M., & Li, G. (2019), Returned Migrants Acquisition of Competences: the Contingencies of Space and Time. Journal of Ethnic and Migration Studies. doi.org/10.1080/1369183X.2019.1679408
Kimbu A.N., Ngoasong, M.Z., Adeola, O. & Afenyo-Agbe, E. (2019). Collaborative Networks for sustainable human capital management in women’s tourism entrepreneurship: The role of tourism policy. Tourism Planning & Development, 16 (2) pp. 161-178
Li, S., A. Liu & H. Song (2019). Does tourism support supply-side structural reform in China?, Tourism Management, 71, 305-314.
Ngoasong M. Z. & Kimbu A.N. (2019). Why Hurry? The Slow Process of High Growth in Women‐Owned Businesses in a Resource‐Scarce Context. Journal of Small Business Management, 57(1), pp. 40-58.
Palovic, Z., Janta, H., & Williams, A. M. (2019). In Search of Global Skillsets: Manager Perceptions of the Value of Returned Migrants and the Relational Nature of Knowledge, Journal of Ethnic and Migration Studies. doi.org/10.1080/1369183X.2019.1679412
Ram, A., O’Connell, J.F., Efthymiou, M., Njoya, E.T. (2019). How safe is safe? A Canadian air carriers safety behaviour investigation. Journal of Air Transport Studies, 10(2), 1-30
Rodriguez Sanchez Isabel, Williams A.M., García Andreu, H. (2019). Customer resistance to tourism innovations: entrepreneurs? understanding and management strategies, Journal of Travel Research SAGE Publications (in press).
Rodriguez, I., Makkonen, T., & Williams A. M. (2019). Originality peer review assessment in tourism journals, Annals of Tourism Research (in press).
Stienmetz, J. L., A. Liu & I.P. Tussyadiah (2019). UK Residents’ Opinions of Peer-to-Peer Accommodation Impact on Quality of Life, In: Pesonen J., Neidhardt J. (eds.), Inf ormation and Communication Technologies in Tourism 2019, 80-91
Segovia-Pérez Mónica, Figueroa-Domecq Cristina, Fuentes-Moraleda Laura, Muñoz-Mazón Ana (2019). Incorporating a gender approach in the hospitality industry: Female executives’ perceptions. International Journal of Hospitality Management, 76, pp. 184-193.
Sun, H., Wu, S., Li, Y., Dai, G. (2019) Tourist-to-tourist interaction at festivals: a grounded theory approach. Sustainability, 11(15), 4030. doi:10.3390/su11154030
Tichaawa, M.T. & Kimbu A.N. (2019) Unlocking Policy Impediments for Service Delivery in Tourism Firms: Evidence from Small and Medium Sized Hotels in Sub-Saharan Africa. Tourism Planning & Development, 6 (2) pp. 179-196
Verreynne Martie-Louise, Williams A.M., Brent, R, Sarel, G., & Kim, B. (2019) Innovation diversity and uncertainty in small and medium sized tourism firms, Tourism Management, 72, 257-269.
Xu, S., & Cao, Z. (2019). Antecedents and outcomes of work-nonwork conflict in hospitality: A meta-analysis. International Journal of Contemporary Hospitality Management. (Accepted).
Xu, S., Martinez, L. R., & Smith, N. (Accepted). The effects of attractiveness, gender and self-esteem in service jobs. International Journal of Contemporary Hospitality Management.
Xu, S. & Wang, J. (2019). Still waters stay put: Uncovering the effects of emotional variability using experience sampling methodology. Scandinavian Journal of Hospitality and Tourism. (Accepted).
Williams, A. M. (2019) Migration, tourism and globalisation, in D Timothy (ed.) Handbook of Globalisation and Tourism, Cheltenham, UK: Edward Elgar pp.66-75
Wong, I., Xu, S., Chan, G., & He, M. (2019). A cross-level investigation of the role of human resources practices: Does brand equity matter? Tourism Management, 75, 418-426.
Wu, S., Li, Y., Wood, E., Senaux, B. & Dai, G. (2019) Liminality and festivals - insights from the east. Annals of Tourism Research.
Assaf A, Li G, Song H, Tsionas M (2018) Modeling and Forecasting Regional Tourism Demand Using the Bayesian Global Vector Autoregressive (BGVAR) Model, Journal of Travel Research. DOI: 10.1177/0047287518759226.
Fan, D.X.F., A. Liu & R.T.R. Qiu (2018). Revisiting the relationship between host attitudes and tourism development: A utility maximization approach, Tourism Economics, DOI: 10.1177/1354816618794088.
Ji M, Eves A & Wong A (2018). A Multilevel Investigation of China’s Intra-Regional Economic Condition on Experience Co-Creation and Dining Outcomes. IJCHM 30 (4) 2132 - 2152
Kim, B., L. Zhou & A. Liu (2018). Culture and Service Quality: Case of Hong Kong, In: Cai, L.& Alaedini, P. (eds), Quality Services and Experiences in Hospitality and Tourism, 59-74, Emerald Publishing Limited.
Lin Vera Shanshan, Yang Yang, Li G (2018) Where can tourism-led growth and economy-driven tourism growth occur?, Journal of Travel Research, DOI: 10.1177/0047287518773919.
A. Liu., H. Song & A. Blake (2018). Modelling productivity shocks and economic growth using the Bayesian dynamic stochastic general equilibrium approach, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-10-2017-0686.
A. Liu., V.S. Lin & H. Song (2018). Analysing and Forecasting Tourism Demand, In: Cooper C., Volo, S., Gartner W., and Scott N. (eds), The SAGE Handbook of Tourism Management, pp. 202-221, SAGE Publishing.
Liu, A., Wang, X.L., Liu, F. Yao, C. and Deng, Z. (2018) Soundscape and its influence on tourist satisfaction. The Service Industries Journal, Vol. 38, p164-181.
Makkonen Teemu, Williams Allan, Habersetzer Antoine (2018) Foreign board members and firm innovativeness: An exploratory analysis for setting a research agenda, Corporate Governance 18 (6) pp. 1057-1073.
Makkonen Teemu, Williams Allan, Mitze Timo, Weidenfeld Adi (2018) Science and Technology Cooperation in Cross-border Regions: A Proximity Approach with Evidence for Northern Europe, European Planning Studies 26 (10) pp. 1961-1979 Taylor & Francis.
Manyiwa, S., Piporas, C. and Wang, X.L (2018) Influence of perceived city brand image on emotional attachment to the city. Journal of Place Management and Development. Vol.11, No.1, p66-77.
Martinez, L. R., Xu, S., & Hebl, M. (2018). Utilizing education and perspective taking to remediate the stigma of taking antidepressants. Community Mental Health Journal, 54, 450-459.
Nadine Meichsner, N.A., O’Connell, John F., Warnock-Smith, D. (2018). The future for African air transport: Learning from Ethiopian Airlines, Journal of Transport Geography, 71, 182-197.
Qiu, R. T., Fan, D. X., & A. Liu. (2018). Exploring the booking determinants of the Airbnb properties: an example of the listings of London. In: Stangl B. and Pesonen, J. (eds), Information and Communication Technologies in Tourism 2018 pp. 44-51. Springer, Cham.
Rodriguez, A.M., O'Connell, J.F., 2018. Can low-cost long-haul carriers replace charter airlines in the long-haul market? A European perspective. Tourism Economics, 24 (1), 64–78.
Saayman Melville, Li G, Uysal Muzaffer, Song Haiyan (2018) Tourist satisfaction and subjective well-being: An index approach, International Journal of Tourism Research 20 (3) pp. 388-399. DOI: 10.1002/jtr.2190.
Song, H., Altinay, L., Sun, T. and Wang, X.L. (2018). The influence of social interactions on senior customers’ experience and loneliness, International Journal of Contemporary Hospitality Management, Vol.30, No.8, p2773-2790.
Van der Rest, J.P., Roper, A. and Wang, X.L. (2018) Why is a Change of Room Rate Pricing Policy so Hard to Implement? International Journal of Hospitality Management, Vol. 69, p30-40.
Vijaykumaran R, Eves A & Lumbers M (2018) Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals. Hospital Practices and Research 3 (2) 50 - 58.
Vladimirov Zhelyu, Williams Allan (2018) Hotel innovations and performance? the mediating role of staff related innovations, Tourism Management Perspectives Elsevier.
Volchek, K., A. Liu, H. Song & D. Buhalis (2018). Forecasting tourist arrivals at attractions: Search engine empowered methodologies, Tourism Economics, DOI:10.1177/1354816618811558.
Wang C, Xu H, Li G (2018) The corporate philanthropy and legitimacy strategy of tourism firms: a community perspective, Journal of Sustainable Tourism pp. 1-18 Taylor & Francis DOI: 10.1080/09669582.2018.1428334.
Wang Caiping, Xu Honggang, Li G, Chen Jason Li (2018) Community social responsibility and the performance of small tourism enterprises: Moderating effects of entrepreneurs' demographics, International Journal of Tourism Research 20 (6) pp. 685-697.DOI: 10.1002/jtr.2216.
Wang Caiping, Li G, Xu Honggang (2018) Impact of lifestyle-oriented motivation on small tourism enterprises? social responsibility and performance in historic towns, Journal of Travel Research.
Weidenfeld Adi, Björk Peter, Williams Allan (2018) Identifying Cultural and Cognitive Proximity Between Managers and Customers in Tornio and Haparanda Cross-Border Region, Journal of Borderlands Studies Taylor & Francis.
Wu, D. C., Liu, J., Song, H., A. Liu., & Fu, H. (2018). Developing a Web-based regional tourism satellite account (TSA) information system. Tourism Economics, DOI: 10.1177/1354816618792446.
Xavier Font, Rosa English & Alkmini Gkritzali (2018) Mainstreaming sustainable tourism with user-centred design, Journal of Sustainable Tourism, 26 (10), 1651-1667, DOI: 10.1080/09669582.2018.1491981.
Xu, S. & Martinez, L. R. (2018). Applications of latent growth curve modelling: A research agenda for hospitality management. International Journal of Contemporary Hospitality Management, 30, 3268-3286.
Xu, S., Martinez, L. R., Van Hoof, H., Estrella, M., Maldonado, G., & Gavilanes, J. (2018). Emotional exhaustion among hotel employees: The interactive effects of affect dispositions and positive work reflection. Cornell Hospitality Quarterly, 59(3), 285-295.
Xu, S., Martinez, L. R., & Van Hoof, H. (2018). The Use of Latent Growth Curve Modeling in Measuring Student Perceptions about Mandatory Work Experiences. Journal of Hospitality & Tourism Education, 30(4), 241-249.
Xu, S., Van Hoof, H., & Nyheim, P. (2018). The Effect of Online Scheduling on Employees’ Quality of Life. Journal of Foodservice Business Research, 21, 172-186.
Xu, S., Martinez, L. R., Van Hoof, H., Tews, M. J., Torres, L., & Farfan, K. (2018). The impact of abusive supervision and coworker support on hospitality and tourism student employees’ turnover intentions in Ecuador. Current Issues in Tourism, 21, 775-790.
Gender, Entrepreneurship and Social Policy Institute (GESPi)
The Gender, Entrepreneurship and Social Policy Institute aims to influence policy and social change for inclusive development in the tourism, hospitality and service-related sectors by creating networks and pathways for knowledge exchange between stakeholders.
We have strong collaborations with world-leading institutions in tourism research, and also collaborate with governments, businesses and tourism organisations nationally and globally. We would like to collaborate with other leading research institutions and build strong links with national and international organisations and industry partners to generate wider research impact beyond academia.
We don’t currently have any upcoming events. Check back soon for further announcements.
Webinar Tourism and Hospitality Forecasting in Turbulent Times
Wednesday, May 5, 2021
21:30-23:00 (Beijing, GMT+8) | 14:30-16:00 (London, BST) | 9:30-11:00 (New York, GMT-4)
- Tourism and Hospitality Section, International Institute of Forecasters
- Centre for Competitiveness of the Visitor Economy, University of Surrey
Opening Speeches by:
- Prof Doris Chenguang Wu, Sun Yat-sen University (China)
- Prof Gang Li, University of Surrey (UK)
Speech 1：Forecasting tourism demand amid COVID-19 by:
- Prof Haiyan Song, The Hong Polytechnic University
Speech 2: The hotel demand forecast under critical situations by:
- Jesse Zhao, Senior Regional Director of Finance of Hilton China
Speech 3：Judgementally adjusted model-based forecasts of visitor arrivals during COVID-19 by:
- Prof Andrea Saayman, North-West University (NWU), South Africa
Speech 4: Diverse recovery of the global hotel industry by:
- Steve Hood, Senior Vice President of Research for the SHARE
Speech 5: Timing matters: Crisis severity and occupancy rate forecasts in social unrest periods by:
- Anyu Liu, Senior Lecturer, University of Surrey
Moderator: Ulrich Gunter, Associate Professor MODUL University of Vienna
IATE Research Webinar: Tourism Forecasting Competition amid COVID-19
Thursday, 29April 2021
09:00am (UK) which corresponds to 4:00am (New York); 5:00am (Argentina); 10:00am (France/Italy/France); 4:00pm (Hong Kong); 6:00pm (in Sydney); 8:00pm (NZ/Fiji)
The International Association for Tourism Economics (IATE)
- Centre for Competitiveness of the Visitor Economy (COVE) of the University of Surrey.
The ongoing COVID-19 pandemic has had a profound effect on the tourism industry. When the tourist market will recover remains unknown. Accurate forecasting of the full scale of the impact on the tourism industry and market recovery is critical for strategic planning by tourist destinations and tourism-related businesses. Against this background, the Curated Collection of Annals of Tourism Research on Tourism Forecasting called for a tourism forecasting competition in July 2020. Nineteen researchers, most of them are members of the International Association for Tourism Economics (IATE) from around the world expressed interest and formed three competing teams: Asia Pacific, Europe, and Africa. Their reports on the forecasting results are published in a special collection of the Curated Collection of Tourism Demand Forecasting of the Annals of Tourism Research.
The purpose of this webinar is to disseminate the forecasting competition results with a view to encouraging further research on tourism demand forecasting during major crises. Three participating teams will present the forecasting methods used and results obtained in the forecasting completion.
Moderator: Haiyan Song, The Hong Kong Polytechnic University, Hong Kong SAR
09:00-09:10am: Introduction to the Tourism Forecasting Competition Exercise
Gang Li: University of Surrey, UK
09:10-09:30am: Perspective of the Africa Team
Andrea Saayman: North-West University, South Africa
Nikolaos Kourentzes: Skövde University, Sweden
09:30-09:50am: Perspective of the Asia and Pacific Team
Doris Wu: Sun Yat-sen University, China
Richard Qiu: University of Macau, Macau SAR
09:50-10:10am: Perspective of the Europe Team
Laura Vici: University of Bologna, Italy
Vicente Ramos: University of the Balearic Islands, Spain
The future of destinations online forum
As the coronavirus pandemic continues to have devastating impacts on destinations, governments and destinations have taken action to restore and invigorate the sector. This seminar drawing upon industry and academic insights aimed to consider what the impacts of the pandemic have been and how destinations are able to reposition visitor experiences during times of continued uncertainty whilst planning for the future.
Our panel of distinguished industry speakers included:
- Susan Deer, Director of Industry Relations, ABTA
- Richard Veal, MD, SimpleView
- Will Wright, co-founder, Destination Core
Our panel of Surrey academic speakers included:
- Yoo Ri Kim
- Brigitte Stangl
- Husna Zainal Abidin
WomENt Webinar “Women’s journeys through entrepreneurship in the tourism and hospitality industry”
This webinar was hosted by the EU-funded project WomENt (www.woment2020.eu) and the University of Surrey’s School of Hospitality and Tourism Management: specifically our Centre for Competitiveness of the Visitor Economy (COVE) and the Centre for Sustainability and Wellbeing in the Visitor Economy (SWELL). This brought together academics and entrepreneurs from the tourism industry to discuss the changing and increasingly pressing gender and entrepreneurship research agenda:
- Setting the scene: Women and Entrepreneurship in Tourism. Dr Cristina Figueroa Domecq. University of Surrey.
- Female entrepreneurship in the COVID-19 era. Alessandra Alonso. Founder & CEO. Women in Travel.
- Women, technology and entrepreneurship. Patricia Gonzalez. Founder and CEO. Alterhome.
- Re-evaluating the benefits of women's entrepreneurship: Is it time to reconsider? Prof. Susan Marlow. University of Nottingham.
- A Feminist Research Agenda in Tourism. Dr Ana Maria Munar. Copenhagen Business School.
- MODERATED by Prof. Allan Williams. Chair of Tourism and Mobility Studies. University of Surrey.
Webinar Tourism Recovery and Competitiveness: Surrey Perspectives
Our Centre hosted on Friday 11th September 2020 the Webinar: “Tourism Recovery and Competitiveness: Surrey Perspectives”, to share with international academics and students our research on the impact of Covid-19 on the hospitality and tourism sector and possible pathways to tourism recovery. The topics covered included:
- Tourism intentions, risk and uncertainty
- Impact of fiscal policy on tourism productivity and recovery
- Impacts on hospitality workforce: Resilience and recovery
- Impact on air transport passenger markets: Evidence from the Chinese market
Webinar Secondary data collection and analysis in tourism research
Our Centre jointly organised the above webinar with the U.S.-Asia Center for Tourism and Hospitality Research at Temple University and on the 4 August. Four internationally-recognised scholars:
- Dr Yang Yang from Temple University
- Dr Frankie O’Connell from the University of Surrey
- Prof Nicolas Peypoch from the University of Perpignan
- Dr Bozana Zekan from Modul University Vienna
Shared their research experiences with over 230 attendees on Zoom. The webinar was broadcasted live on YouTube as well. It was co-moderated by Prof Gang Li, Director of CoVE and Prof Robert Li from Temple University.
The recorded webinar video and presentation slides of the speakers are available from Temple University’s U.S.-Asia Center for Tourism and Hospitality Research’s website: under 'past events.'
Find an expert
Dr Jason Chen
Associate Professor in Tourism and Events Management, Director of Postgraduate Research
Dr Bora Kim
Senior Lecturer in Hospitality Management; Co-Director of Learning and Teaching; Program Director for BSc IHM and IHTM
Dr Brigitte Stangl
Senior Lecturer in Tourism, Director of Communications, Acting Director of the Centre for Digital Transformation in the Visitor Economy