Biography

Gloria has recently completed her Phd at the School of Hospitality and Tourism Management, where she investigated the role of sustainable tourism monitoring systems in creating systemic change at destinations. At the moment, she is helping the European Commission in developing the European Tourism Transition Pathway for 2030, aimed at decarbonising the tourism industry in line with the 'EU Fit for 55 Package'. During her PhD, she has been involved in a wide range of projects. She conducted an in-depth study in Southern Sardinia, Italy and a cross-European analysis on sustainable tourism monitoring schemes. Her work has informed a variety of stakeholders, amongst which the European Commission through an impulse paper on how to mainstream sustainable tourism monitoring schemes across Europe. She has also worked with a group of colleagues in evaluating the impact of the European Tourism Indicator System (ETIS) and developing a manual for the Interreg Mitomed+ project about best practices of tourism destinations implementing sustainable tourism indicators. 

Prior to Surrey, she worked for more than two years in Myanmar for the Luxembourg Development Agency for a 5M project aimed at developing sustainable tourism in the country. Her main role involved the design of performance indicators and monitoring of the project. She was also involved in the development of quality standards for community-based tourism projects, design and delivery of basic sustainable tourism courses, development of curricula for a new BA in tourism and hospitality management, conduction of various research for the development of the Myanmar HR strategy in tourism, and development of a handbook targeted to Bed & Breakfasts and guesthouses in Myanmar.

University roles and responsibilities

  • Marking assistant
  • Research assistant
  • Teaching Assistant

    My qualifications

    2016
    MA in Tourism Destination Management
    Breda University of Applied Sciences
    2013
    BA in Tourism Economics and Management
    University of Sassari

    Research

    Research interests

    Research projects

    This research won the best poster award at the 2019 FASS Festival of Research 

    My publications

    Publications

    Font, X., Torres-Delgado, A., Crabolu, G., Palomo, J., Kantenbacher, J., Miller, G., (2021). The impact of sustainability indicators on tourist destination competitiveness: the European Tourism Indicator System, Journal of Sustainable Tourism
    Font, X., Crabolu, G., Melenez-Román, J. F., Amin, M. R., (2020). Measuring Tourism Sustainability in Destinations. Impulse Paper, Brussels: European Commission – DG Internal Market, Industry, Entrepreneurship and SMEs, Unit GROW F4 – Tourism, Textiles and Creative Industries.