Gloria is a Phd Researcher at the School of Hospitality and Tourism Management and is currently interested in the use of sustainable tourism indicators as evidence in policy-making. She's currently working with Prof Xavier Font and Prof Graham Miller in two projects: making sustainable tourism indicators more influential in the policy-making process by working with various municipalities in Southern Sardinia and evaluating the impact of the European Tourism Indicator System (ETIS). In 2018, she has worked with Prof Xavier Font, Dr Joseph Kanterbacher and Dr Anna Torres-Delgado in developing a manual for the Interreg Mitomed+ project about best practices of tourism destinations implementing sustainable tourism indicators to improve their sustainability performance.
Prior to Surrey, she worked for more than two years in Myanmar for the Luxembourg Development Agency for a project about human resource development in tourism. Her main role involved the design of performance indicators and monitoring of the project. She was also involved in the development of quality standards for community-based tourism projects, design and delivery of basic sustainable tourism courses, development of curricula for a new BA in tourism and hospitality management, conduction of various research for the development of the Myanmar HR strategy in tourism, and development of a handbook targeted to Bed & Breakfasts and guesthouses in Myanmar.
University roles and responsibilities
- Marking assistant
- Research assistant
sustainable tourism, monitoring and evaluation, tourism development, tourism policy-making, community-based tourism
This research won the best poster award at the 2019 FASS Festival of Research