Academic and research departmentsCentre for Sustainability and Wellbeing in the Visitor Economy, School of Hospitality and Tourism Management, Faculty of Arts and Social Sciences.
Gloria is a Phd Researcher at the School of Hospitality and Tourism Management and is currently interested in understanding the complex mechanisms occurring from implementing sustainable tourism indicators at tourism destinations. During her PhD, she has been involved in a wide range of projects. She conducted an in-depth study in Southern Sardinia, Italy and a series of participatory workshops with senior experts across Europe. She has also worked in evaluating the impact of the European Tourism Indicator System (ETIS) with a group of colleagues by using a mixed research approach. Her work has informed a variety of stakeholders, amongst which the European Commission through an Impulse Paper on sustainability monitoring in tourism. In 2018, she was involved in the development of a manual for the Interreg Mitomed+ project about best practices of tourism destinations implementing sustainable tourism indicators to improve their sustainability performance.
Prior to Surrey, she worked for more than two years in Myanmar for the Luxembourg Development Agency for a project about human resource development in tourism. Her main role involved the design of performance indicators and monitoring of the project. She was also involved in the development of quality standards for community-based tourism projects, design and delivery of basic sustainable tourism courses, development of curricula for a new BA in tourism and hospitality management, conduction of various research for the development of the Myanmar HR strategy in tourism, and development of a handbook targeted to Bed & Breakfasts and guesthouses in Myanmar.
University roles and responsibilities
- Marking assistant
- Research assistant
- Teaching Assistant
sustainable tourism, complexity science, policy design and analysis, monitoring and evaluation
My research investigates the complex mechanisms arising from implementing sustainable tourism indicator (STIs) schemes at tourism destinations. Currently, there is a tendency of designing and understanding STI schemes and their influence in policy making from a linear thinking perspective - data is collected, problems and solutions are identified, and solving policies are implemented. The reality shows that the policy-making process is rather complex and influenced by a myriad of intertwined factors. For this reason, sustainability indicators have rarely played an instrumental role in the policy making process of tourism destinations, with evidence showing a lack of interest and buy-in amongst all involved actors (tourism businesses, NGOs, tourism associations, public sector, etc.). This has shed light on the need to conduct a complexity science driven research to explore the complex interplay of factors occurring during the implementation of STI schemes. This approach has allowed the researcher to identify enabling conditions that maximise the influence that STI schemes currently exercise in the management of tourism destination.
This research won the best poster award at the 2019 FASS Festival of Research