Gloria is a Phd Researcher at the School of Hospitality and Tourism Management and is currently interested in understanding the complex mechanisms occurring from implementing sustainable tourism indicators at tourism destinations. During her PhD, she has been involved in a wide range of projects. She conducted an in-depth study in Southern Sardinia, Italy and  a series of participatory workshops with senior experts across Europe. She has also  worked in evaluating the impact of the European Tourism Indicator System (ETIS) with a group of colleagues by using a mixed research approach. Her work has informed a variety of stakeholders, amongst which the European Commission through an Impulse Paper on sustainability monitoring in tourism. In 2018, she was involved in the development of a manual for the Interreg Mitomed+ project about best practices of tourism destinations implementing sustainable tourism indicators to improve their sustainability performance. 

Prior to Surrey, she worked for more than two years in Myanmar for the Luxembourg Development Agency for a project about human resource development in tourism. Her main role involved the design of performance indicators and monitoring of the project. She was also involved in the development of quality standards for community-based tourism projects, design and delivery of basic sustainable tourism courses, development of curricula for a new BA in tourism and hospitality management, conduction of various research for the development of the Myanmar HR strategy in tourism, and development of a handbook targeted to Bed & Breakfasts and guesthouses in Myanmar.

University roles and responsibilities

  • Marking assistant
  • Research assistant
  • Teaching Assistant

    My qualifications

    MA in Tourism Destination Management
    Breda University of Applied Sciences
    BA in Tourism Economics and Management
    University of Sassari


    Research interests

    Research projects

    This research won the best poster award at the 2019 FASS Festival of Research 

    My publications


    Font, X., Torres-Delgado, A., Crabolu, G., Palomo, J., Kantenbacher, J., Miller, G., (2021). The impact of sustainability indicators on tourist destination competitiveness: the European Tourism Indicator System, Journal of Sustainable Tourism
    Font, X., Crabolu, G., Melenez-Román, J. F., Amin, M. R., (2020). Measuring Tourism Sustainability in Destinations. Impulse Paper, Brussels: European Commission – DG Internal Market, Industry, Entrepreneurship and SMEs, Unit GROW F4 – Tourism, Textiles and Creative Industries.