Technology adoption behaviour studies, information and communication (ICT) in business events industry, consumer behaviour, business events studies
The Business Events industry has tremendous economic importance for many destinations worldwide. With increasing competition, it has become crucial for event organisations to find innovative ways to add value and to make their events more distinctive for their attendees and to enhance the sustainability of this industry. There is evidence that the event mobile application is one of the most popular tools that is used to enhance event experiences. However, there is little research as to whether attendees actually use or like this technology. Additionally, it is critical for event organisers to understand the impacts of this technology on attendee satisfaction and future intentions, which helps underpin the sustainability of this industry. Thus, this study attempts to fill this gap by establishing a conceptual framework ? namely, the 'Business Events IS framework' - to investigate how event mobile application adoption impacts the business events industry.
Employing a sequential mixed-methods approach with a three-stage research design, data were collected in the UK using semi-structured interviews, participant observations and a quantitative survey. Phase 1 employed a semi-structured interview with 13 event organisers, while Phase 2 of the research involved 25 semi-structured interviews with conference attendees as well as participant observation at three conferences. Phase 3 conducted a survey involving 428 conference attendees. Thematic analysis was applied to analyse data collected in Phases 1 and 2, and covariance-based structural equation modelling (CB-SEM) was undertaken in Phase 3.
In this study, findings are divided into three main parts. First, the findings from the interviews with event organisers demonstrated that event mobile applications play an important role in facilitating engagement between event organisers and attendees. This engagement occurred in a variety ways including information provision, excitement creation, engagement with sessions, games, facilitation of attendee networking, evaluation of event sessions and promotion of subsequent events. Furthermore, the findings also identified internal and external factors that shape ICT adoption, particularly event mobile applications in conferences. Attendee apathy and technological issues were found to be key barriers to the adoption of event mobile applications. The findings from this first section were combined and conceptualised as a framework of ?Event mobile application adoption process ? event organiser?s perspectives.
The second part of the findings was based on interviews with attendees as well as participant observations. It was found that perceived engagement benefits motivated the use of event mobile applications. These perceived engagement benefits were perceived usefulness, perceived enjoyment and social benefits. In terms of engagement activities, information searching, planning, engaging and socialising, sharing event experiences, navigating and sharing event contents were identified as activities that attendees usually perform through their event mobile application. This study also identified the importance of event mobile application experience as a key determinant of overall event satisfaction, re-attendance intention and continuance intention. The findings from Phase 2 were then combined with literature relating to the proposed conceptual framework and further investigated in Phase 3 of the study. The key elements that were explored are perceived usefulness, perceived enjoyment, social benefits, event mobile application experience evaluation, overall event satisfaction, continuance intention and re-attendance intention.
Finally, the findings from a survey showed that perceived engagement benefits have a positive influence on overall event satisfaction except for perceived enjoyment. However, these factors have an indirect influence on overall event satisfaction through event mobile application experience eval
Sangkaew, P., Jago, L. and Gkritzali, A. (Forthcoming). 'Adapting the Technology Acceptance Model (TAM) for business events the event organizer perspectives' Event Management
Sangkaew, P., Jago, L. and Gkritzali, A. (Forthcoming). 'Technology Innovations in Business Events' in Charles Arcodia (eds) Routledge Handbook of Business Events
Sangkaew, P., Jago, L. and Gkritzali, A. (2018). 'Factor influencing intention to use mobile applications in business events – The conference attendee perspectives' The 28th Annual CAUTHE conference, New Castle, Australia, 5 – 8 February.
Sangkaew, P., Jago, L. and Gkritzali, A. (2017). 'The role of advances in communication technology on motives to travel to attend business events, a conceptual framework' Poster session presented at FASS Festival Research, hosting by Faculty of Social Sciences of University of Surrey, Guilford, UK, 31 January 2017.
Sangkaew, P., Jago, L. and Gkritzali, A. (2016). 'The role of advances in communication technology on motives to travel to attend business events, a conceptual framework' Poster session presented at Surrey 2016, hosting by School of Hospitality and Tourism of University of Surrey, Guilford, UK, 19 – 22 July 2016.
Sangkaew, P., Jago, L. and Gkritzali, A. (2016). 'The role of advances in communication technology on motives to travel to attend business events, a conceptual framework' The 6th International Conference on Tourism and Tourism Related Issues, hosting by European Institute for Advanced Studies in Management, Krakow, Poland, 22 – 23 September 2016.